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Gas & Electricity

Which energy supplier should you choose for your new home?

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Moving home is stressful, but once you’re in the hard part’s done, right? Not quite, there are plenty of essential tasks that come with moving into a new residence. Don’t worry, though, we’ve laid out everything you’ll need to do below with plenty of moving tips and links. Everything you need to stop stressing and start living.

New home walkthrough

After moving house, the first thing you should check in your new home is, well, everything! A quick walkthrough on your first day in your new flat or house will either give you peace of mind, or bring potential problems to your attention so you can deal with them straight away.

Even though you’ve explored the place thoroughly before purchasing or signing the rental agreement on your new place, you should still have another walkthrough now that you’re officially living there. Home maintenance issues have a funny way of waiting until the contract is signed and the movers have left before they reveal themselves.

Still getting ready for moving day? Check out our moving checklist for a stress-free move.

Checking your home for potential problems

The purpose of the walkthrough is simple, to look for any potential issues in your new home. Specifically, keep an eye out for the following:

  • Cracks in drywall or signs of stress in walls and ceilings
  • Water damage and dampness
  • Any potential problems with the plumbing or light fixtures
  • Signs of insect or other pest infestation
  • Any strange smells, which could be a sign of plumbing or water issues

You’ll also want to turn on all lights, fans, taps, the boiler and air conditioning if applicable to make sure everything is working.

So what should you do if you do find a problem? If you’re renting, you should contact the owner, landlord or property manager straight away. You may feel like you’re being pushy, but don’t worry, you’re not! In the UK renters are guaranteed certain rights, making many home maintenance issues the responsibility of the owner.

It may seem obvious, but if you are the owner of your home, you’re responsible for its upkeep. That means you’ll either have to hire a professional or tackle the project yourself.

If you opt to hire someone to handle an issue with your home, be sure to find a reputable technician with all applicable licences and permits, such as the Gas Safe register. Stay away from individuals who are unwilling to give references of former customers!

Before you start researching a contractor, plumber, etc., do a bit of research online. You may be surprised by how easily some seemingly intimidating problems can be solved with limited technical skills. Youtube and other video tutorials can be extremely helpful.

If you have a problem with your electrical wiring, we strongly advise contracting a professional electrician. Handling electrical wires can be extremely dangerous and even deadly!

Get to know your home’s utilities

Apart from searching for potential problems, take this opportunity to note the locations of useful items in your home. It’s important to know where to find your water shut-off valve (also known as the stopcock) and the circuit breaker so you can access them quickly in case of emergency.

You should also locate your gas and electricity meters. You’ll need to find them and take a meter reading to be sure everything is in order. If you find unexpected debt on the meter, you should contact your supplier to make sure you won’t receive bills for energy used by former tenants.

You should also find your MPAN and MPRN (aka Supply Numbers). You’ll need to know these reference numbers when calling your current or potential future energy suppliers.

It’s possible that you’ll need to set up a new gas or electricity connection in your home if it is a brand new construction. You’ll need to contact your local Distribution Network Operator (which is not the same as your energy supplier).

They’ll quote you a price for setting up the line, but you can contest that price if it seems too high.

Gas and electricity - sorting out utilities

Once you've moved in to your new home, you should contact the current energy supplier and let them know that you have just moved in. This way, they can distinguish between the previous tenant’s departure and your arrival when sorting out the bill. You will need to provide the supplier with a current meter reading.

Once you've notified the current supplier, you can then decide if you want to switch to a new energy company or stay with the current one. If you decide to switch, it will take between 14 and 21 days for the switch to take place. You will have a 14-day cooling-off period during which you can change your mind and the switch will not go through.

If the energy supply at your previous property was in your name, you should receive a final bill from your previous company within six weeks. If you account was in credit, the supplier will issue you a refund.

Council tax and updating Your address

You’ll need to officially notify a few different places of your new address. This is an essential part of relocating, as without an official change, you could miss mail, have trouble registering for local services and even have legal problems in the future!

Be sure to check out our full change of address guide to make sure you make your move official. In the meantine, here are some of the most important government agencies you’ll need to inform.

  1. HM Revenue and Customs - You must inform HMRC of a change of address to ensure your tax records are kept up to date correctly.
  2. Council Tax - You’ll also need to update your local government listing. Visit your local website for your region to find the appropriate form.
  3. Electoral Roll - You need to re-register to vote with your new address.
  4. Department of Work and Pensions - This is if you are receiving money from the government such as a pension.
  5. DVLA - Your driving licence lists your address and should reflect where you currently live. Update your licence with your new address as soon as possible.

Notifying your employer, bank, credit card provider, gym and any schools or universities you or your children attend is also necessary in case they need to contact you. And of course, don’t forget to update your friends and family.

We strongly advise that you don’t publicly post your new address on Facebook or other social media websites. Doing so could be an invitation for thieves, especially if your page isn’t set to private.

Construction in your new home

If you’re planning on altering your home, you’ll probably want to do so immediately if at all possible; it’s much harder to knock down walls or change the floor when the space is full of furniture. Even something relatively minor, like painting the interior, will be much easier if done before filling out your space.

That being said, it’s important not to rush the construction process, especially if the project is a large one. Take plenty of time to plan your budget, research and choose the right contractor, and figure out how much time your space will be unusable because of construction.

By taking more time in planning your project, you can avoid weeks of stress and delays due to potential complications with a sub-par contractor or unforeseen technical issues.

The best way to avoid a bad contractor or workers is to seek out their previous clients. Odds are that if their former clients are happy, you will be too, and of course, the opposite is also true.

Construction projects can put your possessions at risk, so we highly advise anyone interested in upgrading their home to purchase content or tenant’s insurance.

Furnishing your new home

If your new home is unfurnished, you’ll want to prioritise finding furniture for your house or flat.

One of the first things you should do is evaluate the furniture you already have. If you have pieces you still like, why change them? If you haven’t already done so, be sure that a mover hasn’t left anything behind!

Next, keeping in mind the furnishings you currently possess, start to form an image or a style for your home. If you’re not so stylistically inclined, don’t worry, we’ll get to that in a bit.

Finally, before you start purchasing items, be sure to create a furniture budget. Let’s face it, moving to a new home isn’t cheap, so be sure you’ll be able to afford to buy needed furniture within a reasonable timetable.

If you’re running a bit short with your budget or time, you may not want to purchase all your furniture right away. Be sure to prioritise your furniture; you may want to think twice about that leather ottoman if you still haven’t purchased a bed.

You should also prioritise which rooms you’ll want to furnish first. Apart from truly essential furniture items throughout your home, you’ll want to first fill up the rooms where you spend the most time, like your bedroom or the living room.

A new look for your new home

Despite what some design companies or furniture sellers may tell you, it’s not impossible to create a cohesive looking home while buying furniture and design pieces individually. While it may be a bit more work to plan a look yourself, it can also save you money and give you a truly one-of-a-kind home.

If you don’t know where to start, one of the best ways to form a style is to choose one centrepiece for each room, such as a rug, sofa or piece of art. Choose items that complement your focal point and they’ll fit better together.

Another tip is to use colour to unify a room. Painting or staining items the same shade is a great way to make different pieces seem like they belong together.

Feel free to differentiate styles from room to room, but don’t go too wild, it should all feel like you’re still in the same house.

Still not sure about your style? Don’t worry, there are a ton of resources online on how to find your perfect style and how to successfully combine different furniture pieces. Pinterest a’hoy!

Broadband and TV setup

There’s nothing like sitting down to relax in front of the telly or watching football with your mates. To make that happen, be sure you set up the broadband and TV in your new home.

Connecting broadband in your new home

The broadband line for your house or apartment is most likely already connected. If it isn’t, some broadband providers will connect you with a line for free when you sign up for a broadband plan. If your provider doesn’t provide that free service or if you don’t want to sign up for a plan, you’ll have to pay a fee, which is generally around £130.

If you already have a broadband provider and don’t want to make a switch, contact them directly to confirm that they provide service in your new region. If they do, you should be able to transfer your same plan and service without any problem.

If your current broadband provider doesn’t serve your new home, you don’t have a current provider or you simply want to change to a new broadband company, it doesn’t have to be complicated. There are several details to take into account, but our experts can sort you out in minutes.

If you are switching broadband providers and still have time on your current contract, you will probably have to pay an exit fee. By calling Selectra, you can be sure that any charges will be clearly explained, and we make sure that no supplier you contract through us will charge an installation fee.

Generally in the UK, getting broadband service also requires a landline (a non-mobile phone line). Luckily, providers generally sell a combined package of landline, broadband service, and TV.

It can be complicated to find the cheapest broadband deal, but we have tons of handy guides on broadband and TV to help your search.

Apart from price, the most important thing in terms of choosing broadband is speed. Luckily, we’ve made it easy for you to be sure you’re getting lightning fast internet with our broadband speed test tool.

TV licence and setup

There are numerous different TV packages available, with different features including on-demand TV and streaming services included in your TV package.

However, as more content is available online on websites like Netflix, and TV is typically bundled with broadband service, we recommend prioritizing broadband speed and price as you make your decision.

Finally, be sure to update your TV licence otherwise you risk a hefty fine. Remember, even if you only use your TV for streaming through Netflix and you never watch real-time TV, you still need a licence.

Insurance - protecting your home

You’ve bought or rented your new home, now it’s important that you protect it. After all, if you’re a homeowner, your house or flat is almost certainly the most valuable thing you own! And whether or not you have the deeds, it’s vital that you protect all the belongings inside your household with home insurance.

If you’re a homeowner, it’s a condition of your mortgage to have buildings protection. But buildings insurance only covers costs due to damage and repair of the building itself. That means that items within your home aren’t covered by building protection!

That’s why it’s vital for both homeowners and renters to take out contents insurance. This policy will cover valuables in your home, such as art, jewellery and collectables, from all sorts of damage or theft.

Because policies may differ by provider, pay close attention to your contract and be aware of what isn’t covered by your insurance policies.

Boiler cover

Apart from contents and buildings insurance, one of the most critical things for protecting your home is purchasing boiler cover.

Just as it sounds, boiler cover insures your home for any costs due to a boiler breakdown, maintenance or other problems. Any concern about the cost of boiler cover pales in comparison to how much it costs to replace a boiler written off by an overlooked issue. Boiler cover can shoulder repair costs and prevent serious issues down the line.

There are quite a few options on the market, but we’ve put together a list of the best boiler cover options to help you choose the right policy for your new house or flat.

More things to buy for your home

So, you’ve got your utilities, broadband, TV, furniture and insurance set up. Congratulations, now it’s time for the fun stuff!

There are still some things you’ll want to purchase for your home, but as they are less urgent you may want to wait before you splash out. Consider how important these are to you and the extent of your budget as you think about investing in:

  • Kitchenware
  • Art and ornaments
  • Non-essential furniture
  • Books and bookcases
  • Speakers and other entertainment upgrades

New home gifts - hinting at what you really want

This may seem a bit sly, but if done correctly, hinting at and receiving housewarming gifts doesn’t have to be! Keep in mind that many people visiting your new home will want to come with a gift, and would love to give you something you actually want.

Just keep in mind your friends and family’s budget range and don’t be too aggressive. Mention that bathmat you liked to Mum once, not every time you see her.

Moving house tips - living in your new home

What’s the most important part of your new home? Living there, obviously.

After moving out and moving in, you’ve spent a hefty sum and lots of time, stress and effort to find your flat or house. Between research, cleaning, packing boxes and unpacking them, that’s quite a bit to handle.

The hard work is all out of the way, so now it’s time to live it up! Throw a housewarming party (remember those gift hints!), invite your extended family for dinner or just stay in with a Chinese takeaway, whatever you like. After all, it’s your house.

About Selectra's Service

Who Are We?

Selectra was created in 2007 by Aurian de Maupeou and Xavier Pinon. Initially, the aim was to help French customers save on their energy bills following reforms that opened the French gas and electricity markets to competition for the first time in 60 years. Selectra UK opened in 2017 to help customers in the UK sign up to home energy and broadband deals. You can read more about the history of Selectra and our values here

Our Mission

Getting the best deal on household expenses such as energy, internet, TV and insurance isn’t always easy. Clear information can sometimes be difficult to find, comparing offers is often a time-consuming hassle, and just getting through to someone on the phone can be a challenge. Here at Selectra, we help you sign up to energy and broadband deals without hassle.

We strive to provide a one-stop site for people who are interested in signing up to a different energy or broadband provider. We are convinced that looking for a cheaper deal shouldn't be a hassle, and therefore aim to make the process simpler by saving people time and money by offering them customised quotes from our partners. On our website, we aim to provide clear information about energy and broadband products. We work closely with select providers in the UK in order to ensure great service to our users.

Frequently Asked Questions about Selectra's service

Is Selectra's Service Free of Charge?

Customers can visit the Selectra website and call our Energy and Broadband teams for free. Our service is free to use for customers because we receive commission from our supplier partners for connecting them with new customers. This process does NOT affect the price for the customers. The commission we receive does not influence the recommendations that we provide to you. It is of utmost importance to us that our customers have a positive experience and are satisfied with our services.

Does Selectra work with all the suppliers on the market?

Selectra doesn't work with all the suppliers on the market. We offer a selection of products from a carefully selected panel of suppliers. We choose the providers we partner with based on a number of criteria including: customer service, green credentials and value for money.

Energy Partners
Energy Providers Broadband & Mobile Providers Home Assistance Providers
EDF Energy Origin Broadband BeSmart
British Gas Pop Telecom  
Bionic Direct Save Telecom  

How long does switching take?

It usually takes on average between 15 and 17 days to switch electricity and between 16 and 18 days to switch gas suppliers. Customers always have a 14 day cooling-off period after confirming an agreement with a new energy supplier. During this time, they can change their mind before the switch takes place. After this 14 day period has passed, it should take no longer than a week for the switch to go through.

Will there be an interruption in my supply when it switches?

You can rest assured that there will be no break in your gas or electricity supply when you switch energy supplier. You will not experience any sort of power cut during the switch, and no one should have to come to your property to replace any meter, pipes or cables.

Can I switch energy provider if I am in debt with my current supplier?

Switching in debt on a credit meter: If you have been in debt with your current energy company for more than 28 days, you must pay off the debt to be able to switch. If you try to switch energy suppliers without having cleared debt, the current company may block your switch. If you've been in debt with your supplier for less than 28 days, it is still possible to switch, and any owed amounts will be added to your final bill. If you’re unable to pay off the debt, contact your energy supplier and ask them to set up a repayment plan. Your plan could be weekly, fortnightly or monthly, and it will be arranged to best suit your financial situation. Once you have set up a repayment plan, you will then be able to switch energy suppliers. This could save you money in the long run by allowing you to go ahead and switch to a more affordable energy tariff, instead of having to wait until you’re able to pay off the debt completely.

Switching on a prepayment meter in debt: If you're paying off an energy debt on a prepayment meter, you can still switch to another supplier, provided you owe less than £500 for gas and electricity. You have the legal right to do so under the 'Debt Assignment Protocol', meaning your new supplier assumes the debt and you repay them instead, according to the terms of your new contract.

I am renting. Can I still switch energy supplier?

Yes, tenants can choose the energy suppliers at the property they are renting. Unless your landlord is paying your energy bill, you get to decide what company you pay to supply gas and electricity to your home. Even though you have the right as a tenant to switch energy suppliers, you may still want to check in with your landlord before you make the change.

Will my smart meter stop working if I switch?

It is possible that older smart meters might lose those smart functionality if you switch to a different energy supplier. The meter would still function — it would just operate as a traditional meter and you would be required to submit meter readings manually. If you’re worried about your smart meter losing its smart functionality, contact the provider you want to switch to and ask. The new supplier may even be able to install a new smart meter for you for free or update your existing one to make it compatible.

What to Do If You Find Misleading or Incorrect Information in Our Content

At Selectra, we always strive to provide the most accurate information. We have an in-house content team that aims to offer the best experience on our website. You can read about our authors and content team here. All the content on our site is believed to be accurate at the time of publishing. However, due to changes in prices and suppliers over time, there may be inaccurate or outdated information on some of our pages.Please inform us of any inaccuracies you may find, by contacting us at our email. Your feedback will help us provide the best experience to all our users.


Selectra provides all content on its websites in good faith. Selectra shall have no liability for the accuracy of the information found on the website due to changes in prices or information over time. The information presented on the website does not constitute the basis for a contractual agreement or quote. If you have any further questions, please do not hesitate to contact us at

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