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UK business energy supplier

SEFE Energy (formerly Gazprom Energy) business

Founded in 2006 and headquartered in Manchester (UK head office), SEFE Energy (formerly Gazprom Energy) supplies gas and electricity to UK businesses. Compare tariffs, contract terms, customer service and complaints below.

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Founded 2006 20,000+ business customers (UK and Europe) Manchester (UK head office) B2B specialist

Founded

2006

Years supplying UK businesses

Customers

20,000+ business customers (UK and Europe)

Business sites served

Fuels

Gas and electricity; Eco Gas (biomethane + offsets via RGGO certificates)

Energy types offered

Business sizes

Small to medium enterprises and large industrial & commercial customers (>10 GWh gas / >100 GWh electricity for flex contracts)

Customer segments served

About

Who is SEFE Energy (formerly Gazprom Energy)?

SEFE Energy (formerly Gazprom Energy until the 2022 rebrand) is a Manchester-based commercial gas and electricity supplier. It entered the UK market in 2006 via the acquisition of Wiltshire-based Pennine Natural Gas by Gazprom Marketing & Trading. Following Russian sanctions in 2022, the parent group Gazprom Germania was placed under German government trusteeship and rebranded to SEFE (Securing Energy for Europe) GmbH, with the UK business operating as SEFE Energy. It supplies more than 20,000 UK and European business customers, including high-profile names in retail, manufacturing, education and sport.

Registered as SEFE Energy Ltd (formerly Gazprom Marketing & Trading Retail Ltd), SEFE Energy (formerly Gazprom Energy) uses this legal name for Ofgem licence filings, B2B contracts and any formal communications. The trading name customers see on invoices is the shorter, recognisable form.

The company is headquartered in Manchester (UK head office), where it runs its commercial operations, account management and regulatory liaison with Ofgem.

SEFE Energy (formerly Gazprom Energy) was established in 2006. A longer track record means more years operating under Ofgem rules and a wider history of business-customer relationships.

SEFE Energy (formerly Gazprom Energy) is part of the SEFE Securing Energy for Europe GmbH (German state-owned since 2022) group, which provides shared governance, financial backing and a wider pool of expertise in wholesale trading, hedging and regulatory work.

The company is regulated by Ofgem, and complaints fall under the Energy Ombudsman alternative dispute resolution scheme,but only for microbusinesses with under 10 staff and under £2m turnover. Larger I&C customers must take complaints through commercial dispute resolution.

Contracts

SEFE Energy tariff types

Business energy is priced bespoke to your annual consumption and contract term. The headline contract shapes below are the ones you will see on a SEFE Energy (formerly Gazprom Energy) quote.

Term

Shield

Term

True

Term

Flexible Purchasing

Term

Eco Gas

Review

SEFE Energy (formerly Gazprom Energy),pros and cons

SEFE Energy (formerly Gazprom Energy) is a mature commercial supplier with a deep services catalogue, particularly strong for larger enterprises that can take advantage of flexible purchasing and the InSight portal. Customer service has won industry awards, but billing accuracy and difficulty switching from deemed rates remain the most consistent criticisms. Sustainability-minded buyers should weigh up the Eco Gas offset reliance and the fuel-mix profile versus pure-play renewable specialists. The brand transition from Gazprom to SEFE is a meaningful reputational change but the operational footprint and Manchester team remain.

Strengths

  • Deep experience supplying business energy across the UK and Europe.
  • Extensive portfolio of additional services: smart meters, AMR, carbon management, flexible purchasing.
  • Award-winning customer service team (Frontline Team of the Year, 2019 North West Contact Centre awards).
  • Strong fit for large enterprises with dedicated energy managers (flexible purchasing + InSight portal).

Watch-outs

  • Reports of incorrect invoices and difficulty switching away from deemed rates.
  • Out-of-contract and deemed rates significantly more costly than fixed or variable plans.
  • Fuel mix historically heavier on natural gas and coal than the UK average.
  • Eco Gas relies partly on offsets rather than 100% physical biomethane.
  • Brand history: Russian state ownership until 2022 may still be a procurement concern for some buyers despite the SEFE rebrand.

Renewables

SEFE Energy (formerly Gazprom Energy) green credentials

Eco Gas combines biomethane (tracked by RGGO certificates) with carbon offsets. The supplier also operates EU ETS carbon trading and offsetting via the Verified Carbon Standard. Historical fuel mix has been heavier on natural gas and coal than the UK average.

Timeline

SEFE Energy (formerly Gazprom Energy): key dates

A short timeline of SEFE Energy (formerly Gazprom Energy): founding, milestones, regulatory events.

  1. 2006

    Gazprom Marketing & Trading enters the UK market by acquiring Wiltshire-based Pennine Natural Gas (~600 customers) and rebranding it as Gazprom Energy.

  2. 2019

    Wins Frontline Team of the Year at the North West Contact Centre awards.

  3. 2022

    Following Russian sanctions, parent Gazprom Germania placed under German government trusteeship and rebranded to SEFE (Securing Energy for Europe) GmbH; UK business rebrands as SEFE Energy.

Save up to £600 per year
Independent comparison

Is SEFE Energy the cheapest option for your business?

UK businesses can save up to £600 per year by switching to a supplier whose contract shape fits their actual usage profile. Get a free, no-obligation quote from a Selectra B2B broker in under two minutes.

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Common questions

SEFE Energy (formerly Gazprom Energy),frequently asked questions

SEFE Energy (formerly Gazprom Energy) is regulated by Ofgem under a non-domestic supply licence. Whether it suits your business depends on your annual consumption, contract term and whether you need extra services (HHM, green certification, smart-meter rollout). Always compare delivered p/kWh including VAT and CCL before signing.

Switching takes between three weeks and two months for a business contract, longer than the domestic five-working-day rule. SEFE Energy (formerly Gazprom Energy) will run a credit check, request your annual consumption and a recent meter reading, and arrange the transfer with your current supplier. Supply is never interrupted during the switch.

Shield (fixed) 1-3.5 yrs electricity, 1-5 yrs gas; True (pass-through variable) same durations; Flexible Purchasing for large enterprises

Most UK fixed-term business contracts include termination fees if you switch mid-contract. The supplier must accept your renewal notice in the final 30 to 60 days before the contract end-date (the renewal window varies by supplier and is set out in the original contract). Outside that window you are tied in unless you pay the exit charge.

You can reach SEFE Energy (formerly Gazprom Energy) on 0161 837 3395. For a full breakdown of phone lines (sales, emergency, complaints, meter readings, account moves), see the SEFE Energy (formerly Gazprom Energy) contact page.

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