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Mobile + broadband, now VodafoneThree

Vodafone UK

A global mobile network with around 28 million UK mobile customers after the 2025 merger with Three UK, plus roughly 1 million home broadband customers on a dual Openreach + CityFibre fibre network. This page covers current Pro II Fibre deals, the customer-service track record and how Vodafone really compares with BT, Sky and Plusnet in 2026.

See Vodafone deals Contact Vodafone

At a glance

Founded 1985, Newbury HQ ~28 million UK mobile customers Dual network: Openreach + CityFibre Part of VodafoneThree (2025 merger)

Founded

1985

Years on the UK market

UK mobile base

~28M

Post VodafoneThree merger

Top FTTP speed

2 Gbps

CityFibre XGS-PON in select cities

Ofcom complaints

10 / 100k

Broadband, Q4 2025 (worst bracket)

About

Who is Vodafone?

Vodafone is a British multinational telecoms group founded in 1985 and headquartered in Newbury, Berkshire, with the wider Vodafone Group plc registered in London. Across mobile, broadband, IoT and enterprise it serves customers in more than 15 countries; in the UK it is the country’s largest mobile operator after the 2025 merger with Three UK.

On 31 May 2025, Vodafone UK and Three UK completed their £16bn merger to form VodafoneThree, a single combined business with around 28 million mobile customers and the UK’s biggest gigabit-fibre footprint between them. Brands and bills remain "Vodafone" or "Three" during the multi-year integration. On the home broadband side, Vodafone uses two physical networks: Openreach FTTP/FTTC and CityFibre XGS-PON, which makes it one of the few UK ISPs offering true gigabit speeds independent of BT’s wholesale arm.

Vodafone is regulated by Ofcom. Unlike BT, Sky and TalkTalk, which use the Ombudsman Services scheme, Vodafone signs up to the CISAS alternative dispute resolution scheme for unresolved complaints after eight weeks.

Current deals

Vodafone broadband deals available now

Headline prices verified on . Vodafone changes promotional offers every few weeks and the final price depends on whether your address is Openreach-only or CityFibre, so we link straight to Vodafone for the live price at the moment you click.

Entry full fibre

Pro II Fibre 1

Download

38 Mbps

Average download

Upload

9 Mbps

Average

£25 /month

24 months contract . £0 upfront

  • Pro II Ultra Hub Wi-Fi 6E
  • 4G back-up included
  • Unlimited usage

Best for

A 1 to 2-person household with light streaming and browsing

See on Vodafone
Sweet spot for most homes

Mid-tier full fibre

Pro II Fibre 100

Download

100 Mbps

Average download

Upload

20 Mbps

Average

£27 /month

24 months contract . £0 upfront

  • Pro II Ultra Hub Wi-Fi 6E
  • Super Wi-Fi 6E Booster
  • 4G back-up included

Best for

A family of 3 to 4 streaming HD and working from home

See on Vodafone

Top full fibre

Pro II Fibre 500

Download

500 Mbps

Average download

Upload

75 Mbps

Average

£30 /month

24 months contract . £0 upfront

  • Pro II Ultra Hub Wi-Fi 6E
  • Super Wi-Fi 6E Booster
  • 4G back-up included

Best for

Four or more people gaming, streaming 4K, video-calling all day

See on Vodafone
Often cheaper than BT or Sky at same speed

Gigabit full fibre

Pro II Fibre 900

Download

910 Mbps

Average download

Upload

110 Mbps

Average

£35 /month

24 months contract . £0 upfront

  • Pro II Ultra Hub Wi-Fi 6E
  • Super Wi-Fi 6E Booster
  • 4G back-up included

Best for

Large households, power users, content creators

See on Vodafone

Selectra is independent. Vodafone does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with other providers.

Explore

What Vodafone actually sells

Vodafone is mobile, broadband, business connectivity and, after the 2025 merger, the rebranded VodafoneThree footprint. Below is each product line in plain English with a link to the deep-dive page.

Broadband

Pro II Fibre on Openreach FTTP and, in many cities, CityFibre XGS-PON. Often the cheapest big-name option for the speed, with an automatic 4G back-up built into every plan.

Open page

Broadband down

How to check if it’s a Vodafone outage or just your line, the right router reboot steps, where to find Vodafone’s service-status page and when to call.

Open page

Cancel your contract

The 30-day notice rule, the retentions phone line, when exit fees apply, the Ofcom free-leave window after a price rise and mobile PAC code/port-out steps.

Open page

Complaints procedure

Step-by-step: in-house reference, the 8-week clock, escalation to CISAS (Vodafone’s ADR scheme) and the Ofcom automatic-compensation rules that pay £9.76 per day of delay.

Open page

Contact Vodafone

Full directory: 191 from a Vodafone mobile, 0333 304 0191 for broadband, sales lines, accessibility team, opening hours, X (@VodafoneUK) and live-chat link.

Open page

Broadband reviews

Trustpilot, Ofcom Q4 2025 complaints, Which?, MoneySavingExpert and Uswitch read together. We do not pick the flattering number and ignore the rest.

Open page

Reviews snapshot

What customers actually say about Vodafone

Scores collected from each platform on . We do not pick the flattering one and ignore the rest, we show all of them and explain what they actually mean.

Trustpilot, Vodafone UK

1.5 / 5

~70,000 reviews

Mostly negative

The main UK Trustpilot page pools mobile and broadband customers. Recurring complaints: long phone waits, repeated transfers between teams and billing errors that take multiple calls to resolve. Positives mostly mention price for the speed and the 4G back-up working as advertised.

Trustpilot, Vodafone Broadband

1.7 / 5

~15,000 reviews

Mostly negative

A separate Trustpilot page dedicated to broadband. Skewed toward people who land there after a problem. Most-cited themes: install delays, hard-to-cancel contracts and unresponsive complaint handling.

Ofcom complaints, broadband Q4 2025

10 / 100k customers

Industry average ~8

Mostly negative

Ofcom put Vodafone in the worst broadband-complaints bracket alongside TalkTalk and EE in Q4 2025, with 10 complaints per 100,000 customers (above the industry average of 8). Faults, service and provisioning drive over half of those complaints.

Which? annual survey

~60% satisfied

Mid-to-low table position

Mixed

Which? rates Vodafone mid-to-low overall. Customers like the price-for-speed equation and rate value-for-money well, but score complaint handling and ease of contact below the industry average. Not a Which? Recommended Provider.

Read the full Vodafone review

Selectra expert verdict

Independent read, no commission shaping

Vodafone is the cheapest big-name route into UK full fibre in 2026. The Pro II Fibre 100 and 900 plans typically undercut BT, Sky and Virgin Media on the same Openreach line; in cities where CityFibre is live you can sometimes get gigabit speeds for £35 a month, which BT or Sky will not match on like-for-like terms. The Pro II Ultra Hub with Wi-Fi 6E is competitive, and the automatic 4G back-up is genuinely useful when a line drops.

The honest weakness is customer service. Ofcom placed Vodafone in the worst broadband-complaints bracket in Q4 2025 (10 complaints per 100,000 customers, against an industry average of 8), and Trustpilot scores hover between 1.5 and 1.7 out of 5 across both of its public pages. The recurring negative themes are long phone waits, repeated transfers between teams and billing errors that take multiple calls to fix. Vodafone is the right pick if price-for-speed is your priority and you would rather avoid the phone than be on it. It is the wrong pick if you know you will need hands-on service: Plusnet on the same Openreach line costs more but has a quarter of the complaint rate.

Verdict last reviewed 19 May 2026.

FAQ

Vodafone broadband and contracts, your questions answered

Is Vodafone broadband good in 2026?

It depends what you weight more, price or service. On the network and the router (Pro II Ultra Hub with Wi-Fi 6E), Vodafone is genuinely competitive: speeds match BT and Sky on the same Openreach line, and the dual-source approach with CityFibre means you can sometimes get gigabit fibre cheaper than the big rivals on the same street. The problem is customer service. Ofcom placed Vodafone in the worst broadband-complaints bracket in Q4 2025 (10 complaints per 100,000 customers, well above the 8 industry average), and Trustpilot scores sit around 1.5 to 1.7 out of 5. If your line works, you saved money. If it does not, expect to spend time on the phone.

How much is Vodafone Pro II Fibre per month?

As of May 2026, Pro II Fibre 1 (38 Mbps) starts around £25 a month, Pro II Fibre 100 (100 Mbps) is around £27 a month, Pro II Fibre 500 (500 Mbps) is around £30 a month and Pro II Fibre 900 (910 Mbps) is around £35 a month, all on 24-month contracts with no upfront fee. In CityFibre areas you can sometimes order up to 2 Gbps for around £40 to £45. Promotional prices change every few weeks; always re-check on vodafone.co.uk before signing.

What is the VodafoneThree merger and does it affect my contract?

Vodafone UK and Three UK completed their £16bn merger on 31 May 2025, forming a new combined entity called VodafoneThree. The brand on your bill is still "Vodafone" or "Three" while the integration runs, and your existing contract terms (price, speed, end date) are unchanged. New mobile coverage benefits roll out gradually as the two radio networks merge over 2025 to 2028.

Does Vodafone use Openreach or CityFibre?

Both. Vodafone is the only big-name UK ISP that sells over two physical full-fibre networks: Openreach FTTP (the most common) and CityFibre XGS-PON (deployed in a growing list of cities including Bournemouth, Leeds, Stirling, Cambridge and more). At many addresses you will be offered an Openreach plan; at some you can choose between Openreach and CityFibre, sometimes at different prices. The Vodafone postcode checker tells you which is live at your address.

How do I contact Vodafone customer service?

From a Vodafone mobile dial 191 (free). From any other phone the main broadband customer-service number is 0333 304 0191. Sales calls go to 0800 040 8408. Full directory, accessibility line, opening hours and the X (Twitter) handle @VodafoneUK are on our Vodafone contact page.

Can I leave Vodafone without an exit fee?

Yes, in two situations. First, in the last 30 days of your minimum term you can switch penalty-free. Second, if Vodafone raises the price by more than the fixed amount written into your contract, Ofcom rules give you a free 30-day window to cancel. Outside those windows you pay the remaining monthly fees on your contract. Full process on our cancel Vodafone page.