Vodafone Broadband Review 2022: Is Vodafone Good?
If you’re thinking about signing up for Vodafone Broadband, you might want to reconsider your choice. In this Vodafone Broadband review you will find some of the latest Vodafone Broadband reviews from actual customers. Read on to find out what they think about this provider.
Is Vodafone Broadband Good? With 90% of its customers giving a negative Vodafone Broadband review on Trustpilot, it would appear that Vodafone is certainly not one of the best broadband providers in the UK at present. We would recommend that you Compare Broadband Providers before making any decisions about your Broadband.
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Vodafone Broadband Review
In this Vodafone Broadband review, we’ve collated the best and worst feedback from customers who have written a Vodafone Broadband review on the popular consumer review website Trustpilot.
At first glance, Vodafone isn’t doing very well with a measly 1.3 out of 5 which translates to the worst Trustpilot rating of “Bad”. At the time of writing, 90% of more than 16,000 reviews gave this broadband provider a negative review with Complaints such as problems when trying to join Vodafone Broadband, Cancellation Problems, tariff increases, terrible customer service, and the list goes on.
Of course not all customers shared those views, from the positive Vodafone Broadband reviews, customers reported being happy with the service and particularly the helpfulness of staff in the Vodafone stores around the UK.
| Excellent | Great | Average | Poor | Bad | Overall Rating |
|---|---|---|---|---|---|
| 7% | 2% | 1% | 3% | 87% | 1.3/5 |
Based on 16,296 Vodafone Broadband Reviews
Last updated: 28/07/2022
When we compare Vodafone Broadband to other Broadband Providers in the UK, based on their Trustpilot ratings, Vodafone is at the bottom of the table.
| Broadband Provider | Trustpilot Score |
|---|---|
| Community Fibre | 4.9/5 |
| Hyperoptic | 4.7/5 |
| italk | 4.7/5 |
| POP Telecom | 4.7/5 |
| bOnline | 4.5/5 |
| Onestream | 4.3/5 |
| Cuckoo Broadband | 4.2/5 |
| Gigaclear | 4.1/5 |
| Direct Save Telecom | 4/5 |
| Origin Broadband | 3.8/5 |
| KCOM | 3.2/5 |
| TalkTalk | 2.7/5 |
| EE | 2.4/5 |
| Virgin Media Broadband | 2/5 |
| Plusnet | 1.9/5 |
| BT Broadband | 1.6/5 |
| John Lewis Broadband | 1.5/5 |
| Sky Broadband | 1.5/5 |
| Three Broadband | 1.5/5 |
| NOW TV | 1.4/5 |
| Vodafone Broadband | 1.3/5 |
Last updated: 11/07/2022
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Positive Vodafone Broadband Reviews
As we mentioned earlier, some customers did leave a positive Vodafone Broadband review and it appears that those customers who did, were lucky enough to Speak to a Vodafone Representative that was professional and helpful as these reviews show.
Yet again your dover branch has solved a problem for me thank you ollie and Andy I'm not even a customer but I think I will be in the future nothing seems to be a problem for them regards mandy Gee
Using Vodafone from last four years and broadband last five years. Never had an issue or any complaint. Always help on time.
I just rang 191 to close my account as my contract ended on 27th June 22. I was only on hold for 10 minutes which is excellent speedy service! Beth who I spoke to did not try to push me into staying with Vodafone but politely explained that she could go through some offers that they have if I wanted her too which was nice that she gave me the option. She was really helpful and friendly so I just wanted to leave her a good review! Thanks Beth!
Negative Vodafone Broadband Reviews
Many of the negative Vodafone Broadband reviews came from long-standing customers who have noticed that the provider has been going downhill for some time. The main gripe from unhappy customers seems to be focussed around the customer service and frequent billing errors.
Newer customers that had Switched Broadband Providers commented that they were tempted to pay the Early Termination Fee to get out of their Vodafone contracts.
Internet service is ok but customer service poor. I have been with Vodafone for broadband for 18 months and has no real issues with the service however the price has been steadily increasing, as it does. I received a letter stating that i was out of contract and could upgrade my internet or move to a cheaper package (with the same specs) i contacted their customer service to change to the lower price only to be told that I couldn't have the price i was offered and it would be more expensive. Seems they lie to their customers in writing come renewal time so i have decided to move my internet to a different supplier.
Vodafone increased my monthly fee by 12% without informing me. Over the course of 3 hours I spoke to Moin, then Martina, both in Egypt (helpful), Sam in the UK (good) and Nouran in India who was supposed to be the person who would sort my billing issue. She didn't understand the billing process and kept putting me on hold. Whilst on hold I was cut off. Despite Nouran insisting that she had my number and would call me back if the call was dropped (it had happened to me on a previous attempt to sort the issue) she hasn't called me back. So, 3 HOURS ON A PHONE CALL, ONLY TO HAVE THE CALL CUT OFF, AND STILL NO RESOLUTION. I have been a vodafone client for over 2 years, but clearly this means nothing to them. I have taken the issue to their Head Office. Just wondering, how many other vodafone customers have had this experience?
Useless robbing company. I was with them for over 15 years, I still have 1 plan with them, unlucky for me. They have steadily declined, just want money, otherwise they have no interest in you. You are a cash cow, go elsewhere, better deals, cheaper rates, the customer service is appalling for both business and personal. Absolute garbage company.
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Vodafone WiFi Reviews
Once again, the majority of Vodafone WiFi reviews are from unhappy customers and connectivity problems are where the problems lie.
In one Vodafone WiFi review, the customer reported that their wifi connection would drop out whenever they received a call and in a similar vein, another customer said their wifi would be interrupted every 30 seconds or so and also cut off the phone call.
I have been with this company for just over a year and unfortunately I have a year still to go. AVOID THEM AT ALL COSTS!!! My phone and broadband constantly dips out. If my phone rings the WIFI cuts off all together. Trying to get someone to fix this problem is impossible. Yes, on the call they say it will be delt with BUT IT NEVER IS!!
WIFI activation booked for 3 days ago. Endless phone calls. They keep saying Technical will call me back, despite the fact I say WILL BE AT WORK !! So they will not connect me to Technical there and then when I ring, before or after my work, within their hours. Cop on Vodaphone. You take my money. Expect plenty of social media coverage on this from me
Hi-speed broadband a disaster. They switched my land line phone to VOIP having assured me they would not (no mobile signal in our area) The new broadband connection interrupted frequently, sometimes as often as every 30 seconds- interrupting wifi but also cutting off any phone call instantly. After more than 20 hours on their chat and phone lines over 6 weeks they agreed to our cancelling the contract without penalty. However when we tried to do that we discover that Vodafone had stopped our land line phone number so the switch has failed- 8 times over more than a month despite them saying they had reinstated the line. This is in contravention of Ofcom regulations. The issue is still not resolved. If anyone is considering Vodafone for fibre broadband- don’t do it
Vodafone Broadband Router Review
Depending on which Vodafone tariff you have, you’ll get either the Vodafone WiFi Hub or the back-up dongle and Super WiFi Booster. Many customers are not happy with their routers as the WiFi signal is reported to be quite weak, even in smaller homes.
In addition to this, new customers report that they have been waiting long periods of time to receive the router from Vodafone - even after their go-live dates. Overall, customers are giving a negative Vodafone Broadband Router review.
Have been a Vodaphone customer for a few years now, everything had been going well until I was sent an ‘improved’ router. After numerous attempts to set up the new router with no success (would not connect with my internet and the power kept cutting out) I reverted to the old router (works perfectly). I contacted customer services, after an extremely lengthy online chat it was agreed the router was faulty and a new one would be sent. Several weeks later and no replacement router- I go back online to ask where it is, IT HAS NEVER BEEN SENT. Instead I am expected to go back through the lengthy process to prove the new router is faulty- I have better things to do with my time. The old router will suffice while I seek a new, and hopefully more helpful, provider.
Currently believe one star is too much!!! Approx 5 hours wasted trying to get a new router as promised!!! Router has been cutting out for the last 3 months, it is now dire, and all vodaphone interested in is getting new contract, which I was happy with as long as I got new router!!! Absolutely avoid as customer service is non existent!!! Update, 10days into "new" contract still no router promised delivery twice, only a 14 day cooling off period so it looks like this will be one for the ombudsmen unless vodaphone sort it out and go 3rd time lucky on delivery of new router. Absolutely disgusted with them, I feel extremely sorry for the staff that work for them!!!!
Initially I was very happy with broadband speed and availability however the routers are unreliable. The first problem I noticed was that Apps on my fire TV stopped working. Checked various possibilities and was told it would be the network card and as the TV was out of Warranty I bought a new TV low and behold the Apps didn't work on that either so after much queuing and then two hours talking they said they would send a new router. What they didn't tell me was that the DPD driver would want to take the old one away but that's another story. So having set up most of my devices and finding out that there was nothing wrong with the TV's I came to couple of apps and devices that wanted to pair via WPS but on my new router the WPS button doesn't work. Have spent another afternoon trying to get to the bottom of this but have drawn a blank. I wont renew with Vodafone.
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Vodafone Business Broadband Review
Business Broadband customers are equally dissatisfied with the service received from the provider and one of the main reasons is around switching to Vodafone.
In one Vodafone Business Broadband review, the customer said that it took five months to transfer his account to a Vodafone Business Broadband account. Whilst other reviews mentioned that they couldn’t access the Vodafone account online for over six weeks.
I requested Vodafone to transfer my account to a business account and it took like 5 months, after which was informed the account is now a business account. Following the transfer, I noticed the bill was still in my personal name and I called Vodafone to make the change I was then informed the business failed the credit check but am still a business customer how does that work. The check is normally done before the account can be moved over to business so it's a beggar's belief after 2 months of moving the account to business Vodafone is now stating the account is no longer business. The majority of the time am spending a minimum of 1hr 30minutes talking to Vodafone literally every other day. Please stay away from Vodafone once I resolved this issue I will be looking to move the account. Been a Vodafone customer for over 8 years. Please stay away from Vodafone if you value your sanity, previously Vodafone used to be one of the best with customer services that no longer the case.
Once again on the phone to vodafone about my business broadband as i have not been able to log into my account now for 6 weeks, after 2hours 15 mins later been transfered to 5 different departments going through the security checks every time they can not fix the problem there last petty excuse was i must of blocked there text message,i disagreed with them as i havent blocked them ,when the call ended i recieved a text telling me to try again tomorrow,Thats it now my business cant file my tax return for monies spent on phone line and internet because i cant view my account ,my business cannot function correctly if i cant access my own account,so direct debit will be stopped monday ,ofcom have been emailed all my proof of what a shambles these lot are ,DO NOT USE VODAFONE COMPLETE UNPROFESSIONAL BUSINESS ....AVOID
Absolutely shocking company, customer service is rubbish, never able to call my number or the business managers phone even knowing we are both on Vodafone or we are never called back as promised. Automated call service is the worst I have ever used trying to contact a business. Overall the company is S*** and you should go with EE where I have never had an issue with customer service, we will be changing all our business lines over at the earliest opportunity.
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