Virgin Media is one of the best known broadband and TV providers in the UK, and unsurprisingly make up one of the top 3 in terms of broadband subscribers. Nearly 6 million subscribers are connected through Virgin’s cable broadband - the only major cable service on the UK market and a key differentiator between Virgin and its competitors.
Coaxial cables have allowed the company to reach average broadband speeds of 362 Mbps, significantly faster than its closest competitors - or any provider offering FTTC (Fibre to the cabinet) broadband. In fact, according to an Ofcom survey, Virgin is the only provider with above-average customer satisfaction for broadband speeds. But this isn’t the only reason you might consider switching to Virgin...
Virgin Media Customer Service
According to the same Ofcom survey, Virgin Media customers were also the most likely to recommend their provider to a friend. This will be a source of pride to Virgin, whose customer service team offer every avenue to help subscribers out with their issues. They offer resolution through their online portal or the independent complaints service Resolver.com. You can also text, call or write them, and they take complaints in British Sign Language through SignSolutions. We’ll leave numbers and addresses at the end of the article.
My Virgin Media
Virgin make things easy for users to manage their subscription through the My Virgin Media portal on their website. Virgin customers can use the service to:
- View bills and make payments.
- Check their service.
- View their package.
- Watch TV on WiFi, 3G or 4G using the TV Go app.
Virgin Broadband Deals
Fast internet and great customer service are all well and good, but to choose Virgin as your provider you’re going to want to know a bit about their deals. So let’s take a look at what you can get as a Virgin broadband customer:
Each of these contracts is for basic broadband with no Virgin phone line, and costs £25 to set up. Virgin contracts are all fixed for 12 months, after which you can renew or are free to up sticks.
Virgin Media TV Packages
If you want to add TV to your broadband deal, Virgin has four main packages to choose from:
Whether you just want the essential freeview channels, you want to go the whole hog or you want to pick and choose - you’ll find what you need in one of these packages. The VIP package includes all Sky Cinema, Sky Sports and BT Sports, which will leave you wanting for nothing. All their deals come with on-demand services like YouTube, and can have Netflix added if you have a subscription.
Virgin Media Contact
Virgin Broadband, TV and phone customers can contact them through any of these channels:
- Online through Virgin Media’s website
- Online through Resolver
- By text on 07533051809
- By phone on 150 from a Virgin Media phone/mobile
- By phone on 03454541111 from another phone
- By post at Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ