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Is Virgin Media Business Broadband the best?

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If you’re looking for an internet connection that will help get the best out of your business, you’ll already know not only how important but how difficult it is. You’ve got a lot to consider, and the more options you consider the better. Luckily, one thing Virgin Media does present you with is options. Whether it’s high-speed broadband or a leased line just for your business, you’ll find a full range of deals among Virgin’s business internet packages.

Virgin Business Broadband Packages

We’re going to walk you right through Virgin’s offer, which caters as much to the smallest of businesses as it does to enterprise and the public sector. Let’s begin at the beginning - the cheapest, most basic of Virgin’s internet packages:

Essential Business Internet

If you’re a startup or small business looking for a straightforward broadband package, this may be enough to meet your needs. Here’s what you need to know about the base package:

  • £22 per month
  • 50Mbps download speed
  • 5Mbps upload speed

This package comes with unlimited usage and the option to add a phone line and calls package to your deal. To add the phone line with calls on pay as you go will cost an extra £10 per month, and adding an unlimited calls package to this costs another £10. Customers also receive Virgin’s Hitron WiFi router as standard.

Voom Fibre

If your business demands a faster connection than standard broadband can offer, you might consider one of their fibre broadband packages. They are split into four deals, each catering to businesses of different sizes and with different needs:

VOOM Fibre 1
VOOM Fibre 2
VOOM Fibre 3
VOOM 500
350Mbps downloads, 7Mbps uploads
350Mbps downloads, 15Mbps uploads
350Mbps downloads, 20Mbps uploads
350Mbps downloads, 35Mbps uploads
Dynamic IP
1 static IP included
Up to 5 static IPs
Up to 5 static IPs
48hr fault response
24hr fault response
24hr fault response
12hr fault response
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You’ll notice that download speeds remain the same across most VOOM packages, while upload speed is where your money seems to be going when you upgrade. Don’t underestimate the importance of this - video-conferencing, VoIP calls and backing up data on the cloud will put a strain on uploads, and businesses reliant on these services will feel the benefit of increased upload speeds.

Work station

The importance of a dynamic or a static IP may also be lost on you. Basically, for browsing, using email and downloading files, a dynamic IP will do. If you’re hosting a website or other web-based services, you may need a static IP. To learn about the difference between dynamic and static IPs, see our guide.

Each package also comes with a guarantee to fix any issue you experience within a certain number of working hours of the first recorded report of it. Businesses that can’t afford to have systems down for too long may want to look closely at these times when choosing their deal. Fibre 2, 3 and 500 customers also save on cloud apps and business mobile products, can add a phone line with unlimited UK calls included, and have access to Virgin’s range of extra bolt-ons.

VOOM Bolt-Ons

Unless your business is signed up to VOOM Fibre 1, Virgin offers a range of ‘bolt-ons’ (in plain English: additional features) that you can add to your package according to your needs. The price of adding bolt-ons to your deal differs according to which package you’re with, so let’s go through them package by package.

VOOM Fibre 2

Here’s what you can add to your VOOM Fibre 2 package, and how much it will cost you:

  • 5 static IPs - £5/m
  • 13 static IPs - £10/m
  • 12hr fault response - £7.50/m
  • 20Mbps uploads - £10/m
  • 12 month contract - £10/m

VOOM Fibre 3

VOOM Fibre 3 customers have slightly less options, but you’ll notice they get a considerably better deal:

  • 13 static IPs - £5/m
  • 12hr fault response - £5/m
  • 12 month contract - £5/m

VOOM 500

And add-ons for VOOM 500 customers are down to just these two:

  • 13 static IPs - £5/m
  • 12 month contract - £5/m

WiFi Router

All of Virgin’s VOOM Fibre deals also come with the wireless Hitron router, of which they’re particularly proud, as standard. So what’s so special about it? Let us bore you with details and run you through its features:

  • DOCSIS/EuroDOCSIS 3.0 compliant - meaning it’s made to work with Virgin’s coaxial cables.
  • WiFi Protected Setup (WPS) - gives you quick set-up of a secure wireless network.
  • 2.4GHz - great for long range but may suffer from interference.
  • 5GHz - shorter range but perfect for downloading large files and intensive activities like this.
  • 20/40MHz channel bandwidth.
  • Dimensions: 227mm (W) x 52mm (H) x 208mm (D).

Virgin Business Leased Lines

If your business is hiring more and more staff and you’ve noticed your internet speeds slowing down, and you can only see it growing, you may want to upgrade to a leased line, or Dedicated Internet Access (DIA). Simply put, a leased line will get you a dedicated fibre ethernet connection all the way into your building instead of to the cabinet on your street, eliminating the problem of slower speeds at peak times.

Telephone wires

Virgin has a few packages to choose from if you want this sort of package for your business, but if you need even faster speeds than these, you can call them and get a quote for a line with speeds of up to 5Gbps!

DIA Lite

Businesses looking to grow and take their infrastructure to the next step, but wanting to keep costs down, may want to consider upgrading from a fibre deal to Virgin’s DIA Lite package. Here’s what you ought to know about this deal:

  • £199 per month
  • 50Mbps download speed
  • 50Mbps upload speed
  • 9 hour fault response

The big difference when comparing Virgin’s DIA speeds and their fibre speeds is that upload speeds are on a par with download speeds. We’ve already made the importance of this for businesses clear - increased upload bandwidth will keep your WiFi ticking even with several video conferences, large files being shared, and the backing up of data all going on at the same time.

Virgin also monitor DIA service 24/7, and their online reporting tool allows customers to see what’s happening with their service. They also guarantee 99.85% availability, and say they will provide compensation “in the unlikely event of an interruption.”

Dedicated Internet Access

If, as opposed to Lite, for your business only full-fat DIA will do, Virgin offers two standard packages. Here’s what you get from both:

£270 per month
£400 per month
100Mbps download
300Mbps download
100Mbps upload
300Mbps upload
Dedicated account manager
Dedicated account manager
6hr fault response
6hr fault response

You may look at the speeds on offer in these packages and wonder at the price, but the real value of a leased line is that these speeds are exactly what you’ll always get - your business will not be at the mercy of how many people are online in the area. Not to mention that a business of a certain size will be as interested in quick upload speeds as they are in downloads.

Another added value businesses receive for their money in these deals is the constant attention that a dedicated account manager offers, as well as the highest priority in terms of fault response - with a guarantee to fix issues within 6 working hours.

Virgin Media Business Contact

For full details on how to contact Virgin Media for Business you can see our Virgin Media contact page. There you’ll find specific numbers to call for customer services, to alert them about a fault, etc. If you just want to find out more about Virgin’s business internet services, you can call them to speak to an agent about the right deal for your business on the number below:

blue telephone

Virgin for Business Sales Inquiries
Please check with your provider if you don't know how much a call will cost.
0808 273 2875
*Monday to Friday: 8am-6.30pm

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