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The Best EDF Energy Tariffs, Reviews and More

Providing gas and electricity to about 4.9 million residential customers in the UK, EDF Energy is currently one the UK’s biggest energy suppliers. However, today’s energy market is increasingly competitive, so what does EDF Energy have to offer the informed consumer? Read on for all the essential information about this large supplier, including key information on EDF My Account and the right EDF contact numbers to use if you want to reach the provider.


EDF Energy tariffs and prices

The range and details of EDF Energy tariffs can change from month to month. Availability of tariffs also differs by postcode. This can all make it difficult for customers to work out if they’re currently getting the best deal. you can call us on 020 3936 0059 to get personalised advice on which tariff is the best for your situation.

EDF Energy offers fixed and variable tariffs payable by direct debit and pay-as-you-go. It also offers specialized tariffs for owners of smart homes or smart cars.


What tariffs do EDF Energy offer?

Here at Selectra we like to save you some work, so we’ve put together a summary of EDF Energy’s tariffs below or click here for a comprehensive guide to EDF Energy tariffs to help you find your way around the energy giant’s offer.

1. EDF Energy Fixed tariffs

Fixed tariffs, such as the EDF Energy Easy Online 18 Month Fix tariff, charge a per unit rate that does not change for a specific amount of time and the same goes for the standing charge. This means your energy bills are more predictable and easier to budget for, as long as you keep using similar amounts of energy. However, because it’s fixed, if the wholesale price of gas or electricity drops you won’t see any savings reflected in your tariff.

2. EDF Energy Variable tariffs

Variable tariffs such as EDF Energy’s Easy Online Renewal fluctuate according to the cost of energy on the wholesale market so the per unit price you pay could go up or down from bill to bill. While this means you save money if the wholesale price drops, history shows the price usually rises, so unless nuclear fusion comes closer to materializing, variable tariffs are not a good bet in the long run.

Based on Selectra research, we’ve found that the average 3 bedroom, 3 person flat in London could save hundreds if they switch providers!

3. EDF Economy 7 tariffs

Economy 7 Off Peak Hours

Economy 7 is basically a catch-all name for tariffs with a different overnight rate for electricity. The seven in the name refers to the seven-hour off-peak period where electricity is traditionally cheaper, usually from late at night to early in the morning.

EDF Energy has tariffs that include cheaper off-peak prices overnight. This can be financially beneficial if you have electrcic storage heating which you can charge up at night and use the heat throughout the day. Additionally, it is also suitable for those households who can use their appliances during the off-peak hours stated on their tariff.

5. EDF Prepayment tariffs

Want to get a PAYG Tariff for your gas and electricity? Call us to find out how to switch without any hassle or expensive equipment changes. Call 020 3966 4692 or get a free callback now.

EDF Energy offer a number of prepayment or pay-as-you-go tariffs. Paying for energy before you use it can give you more control over your bills and help you manage your finances. However, pay-as-you-go tariffs can be more expensive than direct debit or other payment methods. So, if you’re in a position to budget for monthly or quarterly bills, you may want to consider avoiding prepayment to save money in the long run.

6. Business tariffs

EDF Energy have offers tailored for both small businesses and larger enterprises. It offers different fixed tariffs depending on the length of contract you choose. Fixed price plans are available which set the same price for up to five years. Larger companies can take out flexible purchasing contracts which give control over many different variables or even completely customizable ‘Performance Contracts’ for corporations with energy expenditure exceeding £1m a year.


EDF Energy prices compared to market averages

As a Big Six supplier EDF Energy has prices that are in line with other big players in UK energy. The company complies with Ofgem’s price cap limit on energy costs whenever the price cap applies.

rising price trend

It's always worth checking different energy providers to get the best deal. Finding tariffs with cheaper prices is what we do at Selectra call us on 020 3936 0059 for a personalised quote.


EDF Energy contact number

EDF Energy provides different ways to get in touch, including via EDF Energy's contact number. Whether you’re querying a bill, booking a smart meter installation or looking for advice, you should be able to find a contact method that works for you.

If your prefered method is to dial an EDF Energy contact number then you have a few different options to choose from. Take a look at the EDF contact numbers below to find the best option for you:

  • The best EDF contact number for general account enquiries regarding bills and payments is 0333 200 5100, Mon-Fri 8am to 8pm and Saturday 8am to 2pm.
  • The best EDF contact number for checking your balance, submitting a meter reading or paying a bill is 0333 200 5108.
  • The best EDF contact number for making prepayment meter enquiries is 0333 200 5110, Mon-Fri 8am to 8pm and Saturday 8am to 2pm.

A practical way of contacting the company is via its Live Chat feature online.

Check out Selectra’s detailed EDF contact guide.

Tired of speaking to automated machines?Our expert energy advisers are on the phone to help you with your energy query. No wait times or endless menus. Call today for free on 020 3966 4692 or get a free callback now.


EDF Energy App

The EDF Energy app lets you manage your account from your sofa, your workplace or when you’re out and about.

Balances, bills, energy use and tariff details are at your fingertips. Setting updates and reminders, making payments instantly, submitting meter readings by photo are all available functions. However, the app is currently not available for pay-as-you-go or prepayment customers.


Moving home with EDF Energy

You should be able to move your current EDF Energy tariff to your new address, except in cases where the specific type of meter not installed at your new property.

See Selectra’s detailed guide on moving for EDF customers.


EDF Energy My Account

EDF Energy’s My Account is a handy way of accessing many, if not all of EDF Energy’s domestic services. The online portal lets you do everything from checking and paying your bills, submitting meter readings, changing Direct Debit arrangements, switching your tariff, or updating your details.

If you’re new to the EDF Energy login process, click here to read our step by step instructions and troubleshooting tips to find out how to make the most of the My Account online service.


EDF Energy: What You Need To Know About The Provider

1.EDF Energy: A History

The EDF in EDF Energy stands for Electricité de France, also known as EDF Group.

EDF was created in 1946, when about 1,700 smaller energy firms were nationalized, becoming the main electricity generator and distributor in France.

The group survived until a European Directive in 1999 made EDF give competitors access to 20% of its business. Five years later its status was changed from a state-owned to a limited liability corporation and the government floated a number of shares on the Paris stock exchange for the first time in 2005.

EDF entered the UK energy market in 1998 with the purchase of three local electricity boards and several power plants. In 2002, EDF Energy as we know it came into existence with the merger of the previously separate boards and power plants into one firm.

However, EDF Energy really made an impact in 2009 when it acquired British Energy and its nuclear power plants. British energy was then the largest independent energy generator in the UK, and so EDF had bought itself a seat at the table of energy titans known as the Big Six. See below for a round-up of EDF Energy’s three-quarters of a century existence.

Timeline 1946 Before World War II, thousands of companies were involved in the generation, transmission and distribution of power around France. After the war the government decides the country needs a single public company and so the Electricité de France (EDF) state monopoly is born in 1946.

1950s EDF takes advantage of Marshall Plan funds to build high capacity generation and transmission infrastructure including many ambitious hydro-power plants.

1963 EDF opens France’s first nuclear power station at Chinon near the Loire Valley.

1966 The world’s first tidal power plant opened by EDF in Brittany.

1968 EDF turns on the first oil-fired thermal power station at Porcheville with a 600 Mw generating capacity.

1970sThe oil crisis of 1973 encourages France to bet on nuclear with EDF constructing 13 new plants in 1974 and 1975.

1983 Thémis, EDF’s first solar power plant, opens in Targassone in the Eastern Pyrenees.

1984 Daya Bay in China becomes EDF’s first nuclear power station built outside France.

1985 EDF begins exporting power to the UK with the completion of a 60-mile long interconnector across the English Channel.

1998 EDF buys the UK’s South Eastern Electricity Board, London Electricity plc and South Western Electricity Board along with several power plants.

2002 EDF Energy Customers, better known as EDF Energy, is formed in January 2002, following the merger of its three British electricity boards, two coal-fired power plants and a gas turbine power station.

2004 Seventy percent of the French electricity market is deregulated, EDF is transformed from a state-owned corporation to a limited-liability corporation.

2005 EDF is partially floated on the Paris Stock Exchange by the French government although it retains almost 83.7% ownership as of June 2019.

2007 EDF unveils its plan to build two new reactors at Hinkley Point C and two at Sizewell C.

2009 EDF buys British Energy and its eight nuclear sites. Also in 2009, EDF Group becomes the world’s largest producer of electricity.

2010 EDF Energy Networks, an electricity distribution concern formerly known as Ewere, is sold to Hong Kong’s Cheung Kong Group and is later renamed UK Power Networks.

2013 The firm’s 27-turbine Teesside offshore wind park begins feeding electricity into the UK grid.

2014 EDF sells three UK wind farms to the China General Nuclear Power Group for around £100m and it finalizes a deal with the British government to start work on the two third-generation reactors at Hinkley Point.

2016 EDF announces extension of operation of four of its UK nuclear plants until 2024 and 2030.
The group’s French offices are raided by inspectors who suspect the firm of manipulating electricity prices and anti-competitive behaviour.

2017 EDF Energy sells its stake in five UK wind farms for £98m.

2018 Around 200,000 customers jump ship to other firms as market competition heats up and its UK earnings fall by 16.5% to £691m.

2019 Ofgem appoints EDF Energy to take on 134,000 customers from Toto Energy.

2. EDF Energy: The present day

electric light bulbs

EDF Energy has a solid share of the overall UK energy market share thanks to its leadership position within the industry.

At present, EDF Energy has a significant market share in electricity and gas supply for the UK.

EDF Energy's total revenue for 2018 was reported as £7.7bn compared to £5.8bn in 2007. The firm currently employs around 13,500 people in the UK.

3. EDF Energy: Shares and finance

As of June 2019, the UK firm EDF Energy is still wholly-owned by the EDF Group, 83.7% of which is owned in turn by the French government.

The second-biggest category of shareholders are institutional investors, such as banks or hedge funds, which own 13% of shares in the group.

Individual shareholders own 2% of shares and employees just 1.1%. Treasury stock, shares that have been repurchased by the company for various purposes, accounts for 0.2%.

According to the company’s latest annual report EDF Energy paid zero in dividends to its parent company. Shares in the EDF Group are down almost 28% in 2019.

EDF Energy’s operating profit, also called Earnings Before Interest and Tax (EBIT) was £172m in a recent annual report.

The company was hit last year by the suspension of the capacity market following a judgment by the European Court of Justice.

Capacity market payments are intended to encourage companies to sustain or expand available power capacity to ensure a stable supply no matter what demand levels are.

The suspension deprived the company of £69m in payments from October to December 2018 alone. However, the European Commission has now cleared the way for the payments to resume.

EDF Energy, along with the rest of the Big Six energy suppliers is facing hungry competition from over 60 smaller challenger companies which are gaining an increasing share of the market.

4. EDF Energy: Fuel mix

Today EDF Energy touts itself as the UK’s largest producer of low-carbon electricity, which it sometimes brands as “blue energy” by EDF, this means that it gets most of its electricity from nuclear sources. The company owns all of Britain's active nuclear reactors and supplies around one-fifth of the country’s power.


EDF Energy: Do they provide other services?

1. EDF Heating and Boiler Cover

Although it includes cover on some of its tariffs, EDF Energy does not provide the heating and boiler cover itself, but has teamed up with Intana to offer the service to its customers.

For customers who already receive boiler and heating cover from EDF Energy, you can contact EDF’s partner Intana through its 24 hour-claims line on 0800 082 3426. If you just have some questions about your policy or want to renew it you can call 01444 442 879.

EDF Energy offer three levels of protection for your home and heating system through Intana:

Boiler Protect Heating Protect Total Protect
Breakdown cover? Boiler, controls and thermostat Boiler, controls, radiators and thermostat Boiler, controls and central heating
Boiller service included? First year only Annual Annual
Replacement boiler? Up to £500 Up to £500 Up to £500
Home evacuation cover? No Up to £150 towards hotel Up to £150 towards hotel
Plumbing and drainage? No No Yes
Electrical wiring, sockets and switches? No No Yes
Roof tiles? No No Yes
Pest infestations? No No Yes
Home lockout? No No Yes
Monthly cost £7.92 £12.16 £14.76
Excess £95 £95 £95

To register for an insurance policy click here for Boiler Protect, click here for Heating Protect or click here for Total Protect.

You can also telephone Intana for further details about boiler service on 01444 442 878 from Monday to Friday 9am to 5pm.

If you want to email, the address is edfenergy@intana-assist.com.

2.The EDF Energy Trust

The EDF Energy Trust is a registered nonprofit organisation which helps people who have problems paying their energy bills.

Current domestic customers of EDF Energy who find themselves in financial difficulty may be able to get an award to pay for their energy costs or to make their homes more energy efficient.

The Trust may provide grants to settle energy debts owed to EDF Energy or other suppliers, to help in cases of bankruptcy or other insolvency actions as well for the purchase of energy-efficient domestic appliances such as cookers.

Click here for Selectra’s guide to the EDF Energy Trust.

3. The warm home discount

Is your supplier participating in Warm Home Discount this year?Call us to make sure they are & find more ways to save on energy. Our advisers are one free call away on 020 3966 4692 or get a free callback now.

From October to March, EDF Energy offers a Warm Home Discount to reduce energy bills for households in fuel poverty.

Customers who receive the ‘Guaranteed Credit’ element of ‘Pension Credit’ are automatically entitled to claim the discount, but those on low incomes or receiving certain means-tested benefits can also apply.

The scheme is in its ninth year and eligible customers can apply for a one-off discount towards their energy costs. For the most recent winter period, the rebate was £140. Read our guide to EDF Energy Warm Home Discount to find out how to apply.

If you currently benefit from the Warm Home Discount, make sure you’re not missing out on potential savings. Other companies may not offer the scheme, but you could still end up paying less with cheaper tariff rates, without having to jump through hoops!

4. EDF Energy and smart homes

EDF Energy is well-prepared for anyone interested in living in a smart home. The supplier offers various tariffs specifically for smart home enthusiasts, some of which come bundled with smart devices.

With an Amazon Dot acting as a hub you can connect all your smart systems and control them with just your voice via the Alexa AI.

You can also get all sorts of other smart appliances from EDF:

  • Smart lights are energy efficient LED bulb which can be voice-activated, dimmed, programmed to turn on and off or be remotely controlled from phones and tablets from anywhere in the world.
  • Smart thermostats let you can program your heating to come on from anywhere via your phone, tablet or computer. So, whether your on your way back from work or from holiday you can be sure you’ll get back to a cozy house without wasting energy unnecessarily. These handy gadgets can also learn to anticipate when you’ll need heat and some models turn your heating on when your phone’s tracking technology lets them know you’re on your way home.
  • EDF Energy also offers indoor and outdoor smart security cameras so you can monitor your home inside and out from anywhere in the world. Features include face recognition, alarm detectors, pet monitoring and live alerts.
  • Still not smart enough for you? What about a smart radiator valve? These gadgets allow fine-grained control over your heating for each room in your house so you can make sure the heat gets just where it's needed, saving you on money and carbon emissions.
  • How about a smart electric blanket, smart kettle or smart radio? Wi-fi connected smart plugs let you immediately turn any electrical appliance on or off or according to a schedule from anywhere in the world you can get online.

5.EDF Smart Meter

An energy meter

The government target of a smart meter in every home by 2020 has been postponed by four more years and watered down. Energy suppliers are now expected to offer to install the technology in at least 85% of homes by 2024.

EDF Energy allows customers to book an EDF smart meter installation online through its My Account system.

EDF smart meters are intended to make it easier to monitor your energy use regularly. The theory is that the data you get allows you to change your habits to use less energy and reduce costs. Moreover, with smart meters, customers are only supposed to pay for the energy they actually use and make estimated billing and in-person meter readings a thing of the past.

6.EDF Energy: ECO scheme

Eligible EDF Energy customers can avail themselves of the Energy Company Obligation (ECO) scheme. This government-backed programme helps people make their homes more energy efficient and so lowers the cost of heating your home.

If you own or privately rent your home and are in receipt of certain types of benefits you may be able to get your cavity walls or loft insulated completely free of charge. What’s more, if your boiler breaks down, under ECO you may be eligible for a subsidy to have it replaced.


EDF Energy reviews and verdict

With EDF Energy, Ofgem statistics show that a sizeable 68% of EDF Energy’s electricity customers say they are satisfied with its service and 29% of customers would recommend the supplier to others.

Compare that to British Gas where 44% of its customers feel valued. Indeed, on most Ofgem customer metrics EDF outperforms British Gas, SSE and Eon.

The company does well on the consumer review site Trustpilot. ‘Excellent’ was the rating given to it by 69% of some 5,884 reviews. Twenty two per cent rated the company ‘Bad’ and the rest were somewhere in between.

Analyzing the content of reviews shows that the biggest complaint about EDF is related to smart meters issues, which in many cases may be bigger than EDF itself.

Another recurring issue is of direct debit payments changing without any warning from the company, despite all the ways it has to contact its customers.

Similarly, there are many reports of ex-customers being surprised with larger bills from EDF often accompanied by legal threats to pay up, months or even years after closing their accounts.

Click here to read Selectra’s analysis of EDF Energy customer reviews.

The verdict

As a larger supplier EDF Energy benefits from a critical mass of customers who recognise the established energy brand.

Its customers are quite happy with their EDF experience. Their attitude seems to be energy supplier’s service meets their expectations, even if they are strangely reluctant to recommend the same firm to family or friends.

EDF's states that they are a low-carbon producer with its electricity fuel mix being made up of renewables and nuclear.

At the end of the day, it's worth talking to our energy experts to see if EDF Energy is the right supplier for your home.

Compare the cheapest energy tariffs on the marketOur trained advisors can find you the cheapest deals in just a few minutes. Call 020 3966 4692 or get a free callback now.

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