Your Complete Customer Guide
Providing gas and electricity to about 4.9 million residential customers in the UK, EDF Energy is currently the UK’s fourth-biggest energy supplier with 9.6% market share and the largest provider by volume in the nation. However, today’s energy market is increasingly competitive, so what does EDF Energy have to offer the informed consumer? Read on for all the essential information about this Big Six supplier.See more See less
EDF Energy is one of the UK's largest energy suppliers. In addition to gas and electricity, it also provides boiler cover, smart meters and various other services. Read on to learn more about the company and find out if EDF is the best energy supplier for your home.
|UK domestic market: Great Britain||Various types of tariffs|
|Number of UK customers: 5.7 million||Installs smart meters for free|
|Electricity sources: Nuclear, renewable, gas, coal & other||Offers a variety of extra services, such as boiler care and smart home offers|
|Fuel mix score:★★★||Expensive standard tariff|
|Selectra score:★★★★★||Not 100% renewable|
About EDF Energy
EDF was founded in France in 1946 when around 1,700 smaller energy firms were nationalized, thus making it the country's main electricity generator and distributor.
The group survived until a European Directive in 1999 made EDF give competitors access to 20% of its business. Five years later, its status was changed from a state-owned to a limited liability corporation. The following year, the government floated a number of EDF shares on the Paris stock exchange for the first time.
EDF entered the UK energy market in 1998 when it purchased three local electricity boards and several power plants. In 2002, the EDF Energy we know today was born when these previously separate boards and power plans were merged into one firm.
EDF Energy continued to grow during the years that followed. In 2009, the supplier acquired British Energy and its nuclear power plants. At the time, British Energy was the largest independent energy generator in the UK. With this purchase, EDF Energy bought itself a seat at the table of energy titans known as the Big Six.
EDF Energy currently has just over 10% of the electricity market share. This makes it the fourth largest electricity supplier in the UK. It follows British Gas in first place, OVO in second and E.on in third.
What does EDF stand for?
The EDF in EDF Energy stands for Electricité de France. The multinational energy company is largely owned by the French state.
EDF Energy Tariffs and Prices
EDF offers fixed and variable tariffs payable by direct debit and pay-as-you-go. It also offers specialized tariffs for owners of smart homes or smart cars. We've broken down the different types of EDF Energy tariffs below to help you decide which would be the best for your home.
EDF Energy tariffs can change from month to month. Tariff availability also differs by postcode. This can all make it difficult for customers to work out if they’re currently getting the best deal. Give us a call on 0203 966 4692 to get personalised advice on which tariff is the best for your situation.
1. EDF Energy Fixed Tariffs
With a fixed-rate tariff, such as the Energy Direct tariff, energy rates are guaranteed not to change for the duraction of the contract. This means that your energy bills are more predictable as long as you keep using similar amounts of energy.
Having a fixed tariff does not mean that the total cost of your energy bill will not change. It's just the unit rates and standing charges that are fixed, so you'll still be charged for what you consume.
2. EDF Energy Variable Tariffs
Variable tariffs, such as the EDF standard tariff, fluctuate according to the wholesale cost of energy. While this means you save money if the wholesale price drops, history shows the price usually rises. Typically, variable tariffs are not the most cost-effective choice in the long run.
3. EDF Energy Economy 7 Tariffs
Economy 7 is basically a catch-all name for tariffs with a different overnight rate for electricity. The seven in the name refers to the seven-hour off-peak period where electricity is traditionally cheaper, usually from late at night to early in the morning.
EDF has tariffs that include cheaper off-peak prices overnight. This can be financially beneficial if you have electrcic storage heating which you can charge up at night and use the heat throughout the day. Additionally, it is also suitable for those households who can use their appliances during the off-peak hours stated on their tariff.
4. EDF Energy Prepayment Tariffs
EDF Energy offer a number of prepayment or pay-as-you-go tariffs. Paying for energy before you use it can give you more control over your bills and help you manage your finances. However, pay-as-you-go tariffs can be more expensive than direct debit or other payment methods. So, if you’re in a position to budget for monthly or quarterly bills, you may want to consider avoiding prepayment to save money in the long run.
5. EDF Energy EV Tariffs
EDF offers a special electricity tariff for electric vehicle (EV) owners called GoElectric. It comes in the following two forms:
- Flat-rate plan — Pay from just 13.75 per kWh for electricity at all time.
- Two-rate plan — Get cheaper electricity during off-peak periods.
To switch to an EDF Energy EV tariff, you must either own or lease an electric vehicle. To sign up for a two-rate EV tariff, you must have a smart meter that is compatible with EDF Energy.
6. EDF Energy Business Tariffs
EDF Energy is one of the largest business energy suppliers in the country. EDF Energy business tariffs are available for small and medium-sized businesses (SMEs), as well as for larger enterprises. It offers different fixed tariffs depending on the length of contract you choose. Fixed-price plans are available for one to four years.
SMEs can get an EDF Energy business quote on the suppliers website. For an accurate quote, you'll need to provide information about your energy consumption. You can get a 7% discount if you choose to pay via direct debit. For large businesses, you'll need to contact EDF Energy directly to get a quote.
How do EDF Energy prices compare to the Price Cap?
The average household in London would spend £1,145 per year on gas and electricity with EDF Energy's standard tariff. It's cheapest tariff, the Energy Direct tariff, would cost the same household £1,008 per year.
With the energy price cap set at £1,138 from April 2021, the EDF standard tariff is actually more expensive than the limit. This is common for the other Big Six providers as well. Fortunately, the Energy Direct tariff clears the price cap by £130. This is not only a good deal, but your rates will also be guaranteed for one year with this fixed-rate plan.
Head to our complete EDF Energy tariffs guide for more details about the supplier’s energy prices. If you’re looking for the best deal on the market, you can also check out the following Selectra guides:
EDF Energy Reviews
Below, you can see how EDF has scored on different customer review sites. We've listed the review site, as well as the average customer rating.
- Citizens Advice — 83%
- Which? — 61%
- Trustpilot — 84%
In the latest survey from Citizens Advice, EDF Energy sixth place out of 34 energy suppliers. It received an overall score of 4.15 out of five stars. The following table shows the top ten UK energy suppliers according to the organisation.
|8||Outfox the Market||4.05|
To find out more about what customers have to say about the energy supplier, head to our dedicated EDF Energy reviews page.
EDF Energy’s MyAccount is a handy way of accessing many, if not all, of EDF Energy’s domestic services. You can do the following via the online portal:
- View and pay your bills
- Submit meter readings
- Set up a Direct Debit
- Switch your energy tariff
- Update your personal details
- Let EDF know you're moving home.
If you’re new to the EDF Energy login process, check out our dedicated EDF Energy login guide for step-by-step instructions on how to set up your account and use the online portal.
Pay Your EDF Energy Bill
If you need to pay your EDF Energy bill, you can do so in the following ways:
- Online — Simply log in to MyAccount and click on "Make a Payment". Enter the amount you want to pay and your card details. Click to confirm the payment.
- Via the app — The app is free to download from the App Store and Google Play.
- By Direct Debit — Most customers pay via direct debit. You can set up Direct Debit payments via MyAccount. This is the cheapest way to pay for your energy.
- By phone — Make an automated payment by calling 0333 200 5108. This line is open 24 hours a day, seven days a week.
- With cash or cheque — You can pay your energy bills by cash or cheque at your bank or building society. You may be charged extra for this service. Cheques should be made out to EDF Energy Customers Ltd. You should write your 12-digit account number on the back of the cheque.
- By bank transfer — The EDF Energy bank account number is 13845095 and the sort code is 40-05-30. Put your EDF account number as the reference. You can find it on your bill. It starts with "67". Note that payments may take up to three days to complete.
EDF Energy Meter Readings
Do you need to submit your EDF Energy meter readings? If you have an EDF Energy smart meter, it will automatically send your meter readings to the supplier. If you have a standard credit meter (or a smart meter that is not compatible with EDF), you will need to submit your EDF Energy meter readings manually to ensure that you receive accurate bills.
You can submit your EDF Energy meter readings in the following ways:
- Online — You can submit EDF Energy meter readings via My Account. If you don't have an online account with EDF Energy, you can still submit your meter readings online. Simply go to the EDF homepage, hover over where it says "My Account" in the top left corner and click on "Submit a meter reading". Scroll to the bottom of the page and click "Submit a reading online". You will need to provide your 12-digit account number and postcode.
- Via the EDF Energy app — The app will even notify you when it's time to submit your meter readings. You can either enter the reading manually or simply take a photo of your meter and submit it. The app also comes with a built-in torch to help you read the meter in the dark.
- By phone — You can call EDF Energy on 0333 200 5108 to submit your meter reading. This automated line is available 24 hours a day, seven days a week. You will need to provide your 12-digit EDF Enery account number.
EDF Energy Top Up
Are you an EDF Energy prepayment customer? If you need to top up your prepayment meter, there are a few different ways you can do so. We break these down below.
Top up your standard EDF Energy prepayment meter
For customer with standard prepayment meters, you can top up your key or card at any PayPoint or Payzone outlet, as well as your local Post Office. We recommend holding on to your receipt until the top up has gone on your meter. The maximum amount you can top up on your key or card is £49 per transaction. EDF electricity meters hold up to £249 and gas meters hold up to £999.
If you can't make it to the local shop to top up and your meter is running low on credit, you can inset your key or card to activate the emergency credit. If you're having problems, don't wait until you've run out of credit. Go ahead and contact EDF Energy for help. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 2 p.m.
EDF Energy Smart Meter Top Up
If you have a smart meter, you can top up in the following ways:
- Via the EDF app — On the homescreen, tap “Top up your meter”. Enter you top-up amount and tap “Confirm top-up”. Then enter your card details and click “Top up now”.
- Online — In MyAccount, go to the My payments section and select "Make a payment". Enter your card details and click "Pay now".
- By phone — The EDF automated top-up line is available 24 hours a day, seven days a week. The number is 0333 200 5108.
- At your local shop — As with a traditional prepayment meter, you can top up at any PayPoint or Payzone outlet. You can also top up at the Post Office.
- With your UPRN — IF more than an hour has passed since you topped up your meter and the credit has still not appeared, manually enter your Unique Transaction Reference Number (UTRN) into the meter to top up. This will either be sent via text or email, or if you topped up at the shop it will be on your receipt.
EDF Boiler Cover
Although it includes cover on some of its tariffs, EDF Energy does not provide the heating and boiler cover itself. The supplier has teamed up with Domestic & General to offer the boiler cover and maintenance plans.
EDF Energy offers two boiler cover plans: BoilerCover Gold and BoilerCover Platinum. These cover plans include the following:
- The boiler and controls
- Annual boiler service
- Access to the maintenance portal
- Ongoing tips to keep your boiler running smoothly
- Repairs done by Gas Safe engineers
- A replacement boiler worth up to £750 (doesn't include installation costs)
- Your central heating system (for Platinum customers only)
You can find these different EDF boiler cover plans, along with their prices, in the table below. These plans last for 12 months.
|Plan||Cost per month|
|BoilerCare Gold £95 call-out charge||£7.33|
|BoilerCare Gold £50 call-out charge||£9.62|
|BoilerCare Gold no call-out charge||£13.25|
|BoilerCare Platinum £95 call-out charge||£10.33|
|BoilerCare Platinum £95 call-out charge||£10.82|
|BoilerCare Platinum £95 call-out charge||£15.50|
To be eligible for EDF boiler cover, you must own the heating equipment. It should also be in good working order and under 15 years of age when you take out a cover plan. The boiler should be out of guarantee and it can not be used for business purposes.
EDF Energy Extra Services
In addition to gas and electricity, EDF Energy also provides various extra services and schemes. These include the following:
- Smart meters
- Smart home services
- Warm Home Discount
- Energy Trust
- ECO scheme
Learn more about these services in their respective section below.
EDF Smart Meters
Do you want to get an EDF Energy smart meter? The energy supplier has already started installing second-generation smart meters (SMETS2). The advantage of these new smart meters is that they are interoperable between suppliers. This means that if you switch energy suppliers, you EDF Energy smart meter will continue to function without losing its "smart" functionality.
Advantages of having an EDF smart meter include the following:
- The smart meter will automatically submit your meter readings.
- Your bills will be accurate rather than estimated.
- You can track your energy consumption in near real-time.
- You can keep up with how much your spending on energy.
If you would like to have an EDF Energy smart meter installed, you should either contact the EDF Energy customer service team or book an appointment online via your EDF Energy online account.
EDF Energy Smart Homes
EDF Energy offers various tariffs specifically for smart home enthusiasts, some of which come bundled with smart devices. With an Amazon Dot acting as a hub, you can connect all your smart systems and control them with just your voice via the Alexa AI.
On top of the usual tricks, like asking it to play music or read the news, EDF Energy has added its own functions to Alexa. These functions allow customers to do things like check your EDF Energy account balance, submit meter readings and find out when your tariff ends or when your next payment is due.
You can also get the following other smart appliances from EDF:
- Smart lights — These LED bulbs can be voice-activated. You can also dim and turn on or off the lights using your phone or tablet.
- Smart thermostats — These let you can program your heating to come on from anywhere via your phone, tablet or computer.
- Smart security cameras — Monitor your home inside and out from anywhere in the world. Features include face recognition, alarm detectors, pet monitoring and live alerts.
- Smart radiator valveS — These gadgets allow you to control the heating for each room in your house. You can make sure the heat is used just where it's needed, saving both money and carbon emissions.
- Smart plugs — These plugs let you turn on or off electrical appliances using your phone or tablet.
EDF Energy Warm Home Discount
From October to March, EDF Energy offers a Warm Home Discount to reduce energy bills for households in fuel poverty. Customers who receive the ‘Guaranteed Credit’ element of ‘Pension Credit’ are automatically entitled to claim the discount, but those on low incomes or receiving certain means-tested benefits can also apply.
The scheme is in its ninth year and eligible customers can apply for a one-off discount towards their energy costs. For the most recent winter period, the rebate was £140. Read our guide to EDF Energy Warm Home Discount to find out how to apply.
EDF Energy Trust
The EDF Energy Trust was a registered nonprofit organisation that helped people who had problems paying their energy bills.
The EDF Energy Trust closed in late 2019. However, financial support is still available through the EDF Energy Customer Support Fund. To apply for this fund, you must be an EDF Energy customer. For details on how to apply, head to our EDF Energy Trust Fund guide.
EDF Energy ECO Scheme
Eligible EDF Energy customers can avail themselves of the Energy Company Obligation (ECO) scheme. This government-backed programme helps people make their homes more energy efficient and so lowers the cost of heating your home.
If you own or privately rent your home and are in receipt of certain types of benefits you may be able to get your cavity walls or loft insulated completely free of charge. What’s more, if your boiler breaks down, under ECO you may be eligible for a subsidy to have it replaced.
EDF Energy Contact
There are various ways to get in touch with EDF Energy. Whether you’re querying a bill, booking a smart meter installation or looking for advice, you should be able to find a contact method that works for you.
If your prefered method is to dial an EDF Energy contact number, then you have a few different options to choose from. Take a look at the EDF contact numbers below to find the best option for you:
- The best EDF contact number for general account enquiries regarding bills and payments is 0333 200 5100. Lines are open Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m.
- The best EDF contact number for checking your balance, submitting a meter reading or paying a bill is 0333 200 5108.
- The best EDF contact number for making prepayment meter enquiries is 0333 200 5110. Lines are open Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m.
A practical way of contacting the company is via its Live Chat feature online. Statistics show an average wait of 19.08 minutes to get through to an agent on the phone, putting it 35th in a survey of 38 suppliers. However, on live chat agents respond within an average of 2.67 minutes.
For more contact details, check out our detailed EDF contact guide.
Complaints contact details
Complaints can be made to the company by phone, post or email. EDF Energy customers with complaints can call the supplier on 0333 200 5100. Lines are open Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m.
If you prefer to have your complaint in writing, you can send a complaint letter to EDF at the following address: Complaints Management Team, Freepost, EDF Energy, Plymouth. You can also send an email to customer_correspondence@EDFEnergy.com.
EDF Energy Fuel Mix: Is it a green energy company?
Today EDF Energy touts itself as the UK’s largest producer of low-carbon electricity, which it sometimes brands as “blue energy”. This means that it gets most of its electricity from nuclear sources. The company owns all of Britain's active nuclear reactors and supplies around one-fifth of the country’s power.
Nearly 67% of EDF's electricity comes from nuclear sources. Traditional green energy from renewables makes up 20.5% of its fuel mix. Gas comes in at 9.3%, coal at 3.5% and 0.1% is classed as coming from other sources.