EDF Energy is entirely owned by French state-owned energy company Electricité de France (EDF), who began investing in the UK energy market in 1998 eventuating in the acquisition of ‘Seeboard’ (South Eastern Electricity Board), ‘London Electricity plc’ (formerly London Electricity Board (LEB)), ‘SWEB Energy plc’ (South Western Electricity Board), and several power plants. It was clear to see that from the beginning of EDF’s endeavours in the UK, the London area was the first port of call. In 2009 EDF acquired the British generation business ‘British Energy’, giving them a huge step towards becoming big players in the UK generation business.
EDF energy is now responsible for the production of around a fifth of all electricity in the UK, meaning they are the largest supplier by volume in the nation. This electricity, which also makes them the largest producer of low-carbon electricity, along with the gas and electric they acquire from the wholesale market, supplies roughly 5 million households and business nationwide, making them a total revenue of £10,845.4m in 2015.
This huge framework provides employment for over 13,500 people throughout the UK and many thousands more worldwide, whilst making it known that they strive for complete gender equality in the workplace. Amongst this, they are also extremely active in their local communities, regularly making visits to local schools and events that will enable them to make a push towards a more eco-friendly environment.
EDF Energy have had a very steady share of the market in Great Britain over the last 10 years or so. At present, EDF Energy has a 12% market share on electricity and 8% on gas. This represents a 1% decrease on electricity and a 1% increase on gas since Q4 2007, 10 years ago. This can be compared with such companies as British Gas, for example, that have lost as much as 22% of their market share.
EDF Energy have one of the most noteable fuel mixes in Great Britain. Every year, each UK energy supplier must publish details publically about the fuel mix that makes up their supply. Year on year it appears that EDF Energy concentrate more and more on nuclear energy. There is much debate at present as to whether nuclear energy really is the way forward. It is a low-carbon generation method, but it is finite, which means it's not technically renewable.
Just 8.8% of EDF Energy's fuel mix is made up of renewables, which is 15.4% lower than the national average. This gives them one of the lowest renewable percentages in the country; however, because of their focus on nuclear generation, they also have one of the lowest carbon outputs.
Customer Service Reviews
Despite being a well established member of the prestigious Big Six, EDF Energy do not rank so well on their customer service skills. According to the most recent Which? survey (2017), EDF ranked number 18 out of 23 suppliers, with a satisfaction rate of just 55%. They appear to rank on a similar level to most other bigger suppliers, which is a general trend. Their worst category within this survey was the 'Helping you to save energy' section, which resulted in a two star rating.
EDF Energy are one of the least commented-upon energy suppliers on TrustPilot; however, out of the 825 people that have reviewed, they received a 1 star rating. This resulted in a 'TrustScore' of just 2.2 out of 10, which is extremely poor. One customer even commented that their one bedroom semi-detached house was charged £43,803.47 for just their gas bill for 2017, which would equate to 1,133,304 kWh, a mean feat for even the biggest of businesses.
|Customer service and complaints handling||
|Value for money||
|Bills (accuracy and clarity)||
|Helping you save energy||
If you are an existing EDF Energy customer that has already signed up for an account, logging in is simple. All you need to do is follow the link provided in the button below and enter your login credentials. If you've forgotten one or both of your credentials, you can simply click 'forgotten email address / password'. Once logged into your account you will be able to do the following:
- view and pay bills
- send meter readings
- update your personal details e.g. number, email address etc.
- change direct debit details
If you are a new or existing EDF Energy customer and have not yet set up an online account, you can do so by clicking here. All you need is your account number and personal details ready.
Jobs at EDF Energy
Would you like to start your career with EDF Energy? Well, there are a number of ways in which you can do so. They have two main sections for when you start your search: 'Early careers opportunities' and 'Experienced Hires'. This will determine that job role that you wish to persue. There are a number of sectors in which you could work, regardless of the stage you're at in your career. These include the following:
- Commercial sales & marketing
- Human Resources
That's just to name a few. You can see all jobs available by clicking the link below. You can filter through the positions by entering your desired area, location and type.
EDF Energy UK is a wholly owned subsidiary of the French, 'Electricité de France', but operates autonomously as its own company here in the UK. There are 9 companies that operate under the EDF Energy name, 8 of which generation-based. Their supply company runs under the name 'EDF Energy Customers plc'.
In 2016, EDF Energy's aggregate supply business revenue sat at £5,971.3 million, which is one of the highest in Great Britain. They also made a pretty large £3,681 million from their generation business. Their EBIT profit, however, actually made a loss in their supply business. They made a loss of £8.8 million. This was, however, softened by their £614.1 million profit from their generation business.
Their generation business revenue was made from the following sources:
- Nuclear - £3,115.5 million
- Conventional - £514.1 million
- Renewable - £51.4 million
To see more information about EDF Energy's financial activity in 2016, you can visit their Consolidated Segmental Statement (CSS) by clicking on the link below: