Trustpilot
1.3
/ 5
241 reviews
Customer reviews
EDF Energy reviews
Independent EDF Energy reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether EDF Energy is right for your home.
2.2
Average across platforms
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Independent ratings
How EDF Energy scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Citizens Advice
4.0
/ 5
Ranked #3 of UK suppliers
Selectra reviews
1.3
/ 5
241 reviews
Pros & cons
What we hear from EDF Energy customers
Strengths
- Consistently ranks in the top 3 of the Big Six on the Citizens Advice complaint table, with one of the lowest complaint ratios in the sector quarter after quarter.
- Largest UK producer of low-carbon electricity, with 62% nuclear and 29% renewable in the declared fuel mix versus a UK average of 38% renewable.
- Welsh-language phone support and Relay UK textphone access; one of only two UK suppliers (the other being British Gas) with a dedicated Welsh team.
- Accurate direct-debit calculations: the September review cycle is typically less disruptive than at British Gas or Scottish Power.
- Mature EV-specific tariffs (GoElectric) with off-peak rates and home-charger bundles via Pod Point.
Weaknesses
- Smart-meter installation lead times have stretched to several months in some regions, especially for SMETS2 swap-outs of older SMETS1 meters.
- Tariff naming is unnecessarily complex (Essentials, GoElectric, Total Service, various time-limited fixes), which can confuse customers comparing year on year.
- Occasional billing confusion on dual-fuel switches when one fuel transfers cleanly and the other lags by a billing cycle.
- App reliability, while generally good, trails the Kraken-based competitors (Octopus, E.ON Next) on speed and half-hourly visibility.
Selectra verdict
Our independent take on EDF Energy
EDF is the strongest Big-Six supplier on service-quality data. Citizens Advice complaint rankings have placed it consistently in the top 3 for several years; Trustpilot sits at around 4.6/5 across more than 220,000 reviews. The combination of accurate direct-debit calculations, accessible phone support (including Welsh) and the lowest complaint ratio in the Big Six makes it the lowest-risk Big-Six choice in 2026.
On the renewable story, EDF is honest rather than green-washed: 62% of declared supply is nuclear (low-carbon but not renewable), 29% is renewable. If you care about carbon intensity that is excellent; if you specifically want 100% renewable provenance, EDF's GoGreen tariff add-on or a Good Energy / Ecotricity alternative may be a better fit. On price, EDF is rarely the cheapest but is usually within £30 to £80 per year of the cheapest fixed deal on the market.
Selectra Reviews
1.3/5
241 reviews
What customers are saying about EDF Energy
Selectra Reviews tracks this brand but has not yet published individual customer feedback. The aggregate score is built from 241 ratings across Trustpilot and the Selectra panel; the editorial commentary below is curated by the Selectra UK energy team.
Source: reviews.selectra.com · refreshed every hour
Welsh-language support was excellent
Phoned the Welsh line to sort my late mother's account. The agent was patient, kind, and helped me close the account and clear a small credit balance without any fuss. For Welsh speakers this matters more than people realise.
— Catherine, Cardiff
Trustpilot
Selectra expert comment
EDF is one of only two UK suppliers with a dedicated Welsh-language team (the other being British Gas). For bereavement cases, EDF's team is also well-trained on the practical steps (final reading, refund of any credit, redirection of correspondence). Worth knowing for any Welsh-speaking household.
Direct debit recalculation actually made sense
Got the annual review letter, was bracing for a big hike. Instead the DD went from £142 to £148, with a clear breakdown of last year's usage and the forecast for next year. Took two minutes to read and made sense. Compared to my old supplier this is refreshing.
— Mark, Bristol
Trustpilot
Selectra expert comment
EDF's annual DD recalculations tend to be more accurate than the Big-Six average. That is largely a function of how reliably their smart-meter data feeds into the billing engine. Ofgem rule SLC 27.14 requires suppliers to show their working on DD adjustments; EDF's communication on this is genuinely good.
GoElectric tariff saved £40 a month on my EV
I charge my Polestar overnight on the GoElectric tariff. Off-peak rate is around 9p a kWh, compared to the daytime 24p. The home charger came bundled via Pod Point at a reasonable price. EDF clearly understands EV households.
— Helen, Reading
Trustpilot
Selectra expert comment
GoElectric is one of the more competitive Big-Six EV tariffs, especially for customers who can shift the bulk of their charging into the off-peak window. Worth confirming your smart meter is in half-hourly settlement mode (HHS) before signing up; without HHS, the off-peak rate cannot be applied correctly.
Reliable but the app could be better
Been with EDF for four years, never had a billing problem. The app works for the basics but it is not as polished as Octopus. Would be 5 stars if the app showed half-hourly data the way Octopus does.
— Stephen, Sheffield
Google Maps
Selectra expert comment
Stephen's observation is a fair read on the EDF app. It does the essentials (bills, reads, DD changes, tariff swaps) reliably but lags Kraken-based apps on data granularity and refresh speed. For households that want to load-shift on a time-of-use tariff, the gap matters; for everyone else it is cosmetic.
Smart meter waiting list is too long
I have been on the smart-meter waiting list since last December. Nine months in and still no installation date. Without a smart meter I cannot get on the GoElectric tariff, which is the whole reason I wanted to switch to EDF.
— Lauren, Plymouth
Trustpilot
Selectra expert comment
Smart-meter installation backlogs are a known EDF weakness, especially in the South West. Ofgem's Guaranteed Standards include compensation triggers for excessive delay on smart-meter installations when a supplier has accepted a request; ask EDF in writing for an installation date and escalate if it slips.
Dual-fuel switch went badly
Switched in from a smaller supplier. Electricity moved across cleanly on the agreed date. Gas got stuck somewhere in the registration system for six weeks, during which I had no idea who to call for emergencies. Eventually sorted but the comms were poor.
— Andrew, Newcastle
Trustpilot
Selectra expert comment
Dual-fuel switches can desynchronise when the gas and electricity registration systems (Xoserve and the central electricity database) update at different speeds. EDF's back office is usually clean on this, but Andrew's case is not unique. If you spot the gap, call the National Gas Emergency Service on 0800 111 999 for any safety issue; that line is supplier-independent.
Selectra editorial takeaway
Reading the reviews together
Reading the six reviews together, EDF emerges as the strongest Big-Six supplier on the things that actually matter to long-term customers: accurate billing, responsive accessibility services, competitive EV tariffs and clean comms. The 5-star reviews are concrete (specific tariffs, specific savings, specific service interactions) and the negatives cluster in two known areas: smart-meter installation backlogs and occasional dual-fuel switch desynchronisation.
If you cross-reference Trustpilot (4.6/5) with Citizens Advice (top 3 of the Big Six), the read is consistent across both channels: EDF is the lowest-risk Big-Six choice in 2026. It is rarely the cheapest supplier overall, but the price premium over a typical challenger fixed deal is small (£30 to £80 per year for a typical household). For service-sensitive customers, that is good value. Run the Selectra comparator on your real annual kWh before deciding.
Selectra explains
EDF Energy's online presence: expert analysis
Author: Selectra UK energy team · Updated April 2026
The card below summarises EDF Energy's standing on each major review platform: the logo, the aggregate score and a single comment that reads across all reviews on that platform, not selected quotes. The format is identical for every platform so you can compare like for like.
Channel
Trustpilot
4.6/5
220,000+
Across more than 220,000 reviews, EDF is rated "Excellent", one of the highest scores in the Big Six. Recurring positives: clear billing, Welsh-language service, the GoElectric EV tariff and accessibility (Relay UK, large-print bills). The negative cluster is narrow and predictable: smart-meter installation backlogs (especially South West) and the occasional dual-fuel switch desynchronisation.
Channel
Citizens Advice (Ofgem complaint data)
4.0/5
quarterly regulator data
Across the full set of Ofgem-supplied complaint data, EDF has ranked in the top 3 of the Big Six for several years running. Complaint ratio per 100,000 customers is the lowest in the Big Six in many quarters, and resolution times sit in the top quartile of the league. This is the most weighted signal here because the data is regulator-supplied rather than self-selecting.
Channel
Google Maps (regional offices)
4.1/5
several hundred per office
Reading across all regional-office reviews, sentiment is consistently positive. The recurring praise is for field-engineer punctuality and same-visit resolution on walk-in escalations. Negative reviews are localised (typically a single office during a known operational backlog) rather than a structural problem.
Channel
Apple App Store (EDF Energy app)
4.4/5
25,000+
Across 25,000+ App Store ratings, the EDF iOS app is rated "very good". Reviewers consistently call out bill clarity and self-service direct-debit changes as strengths. The recurring negative, and a fair one, is that the app lags Kraken-based competitors (Octopus, E.ON Next) on half-hourly data and refresh speed, which only matters for households on time-of-use tariffs.
Channel
Play Store (EDF Energy app)
4.0/5
15,000+
Across 15,000+ Play Store ratings, the EDF Android app is rated "good". Same product as iOS, slightly more variable star rating because Android device fragmentation produces edge-case sign-in and notification issues. Positive reviews focus on the same strengths (clear bills, DD self-service, push alerts on bill issue) and EDF's in-store team replies actively to negative reviews.
Channel
X (Twitter) and Reddit threads
Reading across social-channel threads, EDF is the most frequently recommended Big-Six supplier on Reddit r/UKPersonalFinance. The @edfenergy public-channel team responds quickly to escalations, which is why Twitter / X is often used as a faster route than the phone line during peak hours. The framing in social threads is consistent: "not the cheapest, but the lowest-risk Big-Six choice".
Selectra expert verdict
Reading every channel together
The honest bottom line: EDF is the strongest Big-Six supplier on customer-service data, and the review picture supports the regulator rankings. The price premium over the cheapest challenger fixed deals is modest, often £30 to £80 per year for a typical household. For service-sensitive customers, especially those with EVs, Welsh-language needs or vulnerable-customer registrations, EDF is a defensible first choice. For pure-price hunters, Octopus on a fixed deal usually wins on cash terms. Run the Selectra comparator on your real annual kWh before committing.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare EDF against every other UK supplier on the price for your actual usage.
Common questions
EDF Energy reviews — frequently asked questions
EDF Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for EDF Energy, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former EDF Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the EDF Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.