0333 200 5100
EDF Moving Home Team
Mon-Fri 8 a.m. to 8 p.m.
48 hrs
Minimum notice
Before your move date
30 days
Late-notice window
After moving in to a new property
0-75
Typical exit fee
On some EDF fixed tariffs
How to tell EDF Energy you are moving home
Every EDF Energy customer must notify the supplier before leaving or arriving at a property, whether you own or rent, and whatever meter or tariff you have. The fastest route is to log into MyAccount and fill in the EDF Energy Moving Home form. Alternatively, call the Moving Home Team on 0333 200 5100, Monday to Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 2 p.m. Aim to tell EDF at least 48 hours before your move to avoid being billed for the next occupant's usage.
EDF recommends submitting the form 10 to 14 days before your move date. Telling EDF earlier than two weeks ahead can create administrative problems, because the system sets the move against your submission date rather than your actual moving day. If the form is not an option, EDF also offers a live chat via the green button at the bottom right of edfenergy.com and inside the EDF Energy app.
For other questions, see our EDF Energy contact page and our guide to EDF Energy tariffs.
Information you will need before starting
Gather the details below so you can complete the form or the call in one sitting:
- Your EDF account number ;
- Your moving date ;
- Closing meter readings taken on the day you leave the property ;
- Your new address and a forwarding address for your final bill ;
- Opening meter readings at your new home, if you have already moved in ;
- The name and contact details of your landlord or letting agent (renters only) ;
- Your prepayment key or card details, if applicable.
Moving out as an existing EDF customer
Existing EDF Energy customers moving out of a property have two options: transfer the current tariff to the new address, or close the EDF account and let a different supplier take over. The right choice depends on how good your current deal is and whether the contract carries an exit fee. Either way, you must inform the Moving Home Team before you leave.
Advantages
- Transferring the tariff: no switching admin, same direct debit, no exit fee
- Transferring the tariff: useful if you are mid-contract on a competitive fixed deal
- Transferring the tariff: billing continuity from day one at the new address
Disadvantages
- Closing the account: lets you shop around for a better deal at the new home
- Closing the account: free if you are out of contract or on a variable tariff
- Closing the account: exit fees may apply on some EDF fixed tariffs
Submit closing reading
Log into MyAccount → Move Home, or call 0333 200 5108. Take the reading as close as possible to handing over the keys.
Final bill & refund
EDF issues the final bill once the reading is confirmed. Do not cancel your direct debit - it blocks the closing payment. Credits are refunded to your bank account.
Check exit fees
Variable tariffs and out-of-contract deals: no exit fee. Some EDF fixed tariffs charge £25-£75 per fuel if you close mid-contract. Transferring the tariff to the new address avoids this entirely.
Moving into an EDF-supplied home
If you are already an EDF customer, the supplier should be able to move your tariff to the new property - unless your current deal is tied to a meter type (for example a specific Economy 7 or prepayment setup) that is not available at the new address. Even if you have already moved in and forgot to tell EDF, you have up to 30 days after the move-in date to notify the Moving Home Team without disrupting your account.
New arrivals at an EDF-supplied property are placed on EDF's deemed contract - its default variable tariff - from the day they move in until they either pick a fixed deal or switch supplier. Deemed contracts are typically more expensive than fixed tariffs, so it is worth comparing options within your first few weeks.
Details to have ready before starting the form
- Your EDF account number (existing customers) ;
- Your previous address and your new address ;
- Your closing meter reading at the old property ;
- The opening meter reading at the new address ;
- The contact details of your previous landlord or letting agent (renters only).
Renting a property on EDF Energy
Tenants follow the same process as homeowners when moving in or out of an EDF-supplied home. The only extra requirement is providing your landlord's full name and contact details on the moving form, so EDF can hand the account back to them between tenancies. Landlords are billed under a deemed contract during void periods, so accurate move-in and move-out dates protect you from paying for someone else's electricity and gas.
Moving home with an EDF smart meter
If you have an EDF smart meter, the meter and in-home display stay with the property - leave the display behind for the next occupants and do not try to take it with you. Smart meters send your final readings automatically, so EDF closes your account without needing a manual reading. Submitting one anyway, through the moving form or the app, is the safest way to avoid any dispute over the last few days of use.
When you move into a new property that already has a smart meter, check whether the in-home display is still there. If it has gone missing or stops working, call the Moving Home Team on 0333 200 5100 and they will arrange a replacement. If the new home has no smart meter at all, you can request a free installation - see our EDF smart meter guide for the booking process and what to expect on the day.
Moving home with an EDF prepayment meter
If the new property already has a prepayment meter, you can continue using the key or card left by the previous occupants temporarily, but you must still contact the current supplier (which may or may not be EDF) to register your name and avoid future billing issues. Never reuse the key or card from your previous home - they are locked to a specific meter serial number and will not credit the new meter.
Leaving a prepayment meter behind? EDF Energy will refund any remaining credit by cheque, but only if you ask for it. You must let the Moving Home Team know at least two working days before moving out, otherwise the credit is forfeited. Take a clear photo of the meter screen showing the balance on moving day in case the refund needs to be verified later.
For broader help with meters, see our guides to the MPAN number, MPRN number and switching from prepayment to direct debit.
Landlords: managing an EDF account between tenants
Landlords who keep an EDF Energy supply in their own name between tenancies must update the Moving Home Team every time a tenant moves in or out. EDF advises that it is preferable for tenants to deal with the supplier directly, but landlord-managed accounts are allowed as long as the correct information is passed on. Accurate reporting also protects you from paying someone else's bill.
When a change of tenant happens, call 0333 200 5100 with the following details ready:
- The name and contact information of the new tenant(s) ;
- The start date of the new tenancy ;
- Opening meter readings taken on handover day ;
- Contact information for the outgoing tenant(s) ;
- The dates of any void period between tenancies.
Void periods matter because standing charges for electricity and gas continue to accrue every day, even when the property is empty and nobody is using energy. Reporting the void period accurately means you are billed only for the days you were actually responsible for the supply.
EDF moving for business customers
EDF Energy business customers must notify the supplier when moving out of or into new premises. On your last day at the old site, take a final meter reading and keep a dated photo - it is the single most important piece of evidence EDF will use to close the account. EDF may also request official documentation such as a tenancy agreement, solicitor's letter or land registration document to confirm the change of status.
When moving into new premises, you will need to provide the business name, VAT number (if applicable), new address, opening meter readings and a forwarding address for the previous occupier. Business customers call the dedicated line on 0333 009 7115 rather than the residential Moving Home Team.
EDF moving home - frequently asked questions
EDF recommends contacting the Moving Home Team 10 to 14 days before your move date. Submitting the form earlier than that can cause administrative errors, because EDF logs the move against the submission date rather than the actual moving day. The absolute minimum notice is 48 hours.
You have up to 30 days after moving in to notify EDF without your account being disrupted. During that time you are billed under the deemed contract (EDF's default variable tariff). Beyond 30 days you can still contact EDF, but any disputed usage becomes harder to correct.
Not if you transfer your existing EDF tariff to the new address - moving is treated as an account continuation, not a switch. An exit fee only applies if you ask EDF to close the account while you are still mid-contract on a fixed tariff that carries one. Typical EDF exit fees are £25-£75 per fuel.
Yes, temporarily. Prepayment keys and cards are locked to a specific meter and address, so you can keep topping up on the existing device until you register your own name with the supplier. Never bring your old key or card from a previous property - it will not credit the new meter.
Residential customers call the Moving Home Team on 0333 200 5100, Monday to Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 2 p.m. Business customers call 0333 009 7115. To submit a meter reading by phone, use 0333 200 5108.
Yes, if you transfer the same tariff to the new address. EDF keeps the same direct debit mandate, just updates the supply addresses on the account. Do not cancel the direct debit yourself - it blocks the final reconciliation bill.
No. The smart meter and in-home display are tied to the property, not the customer. Leave them behind for the next occupants and request a free smart meter at your new home if one is not already installed.
Moving home? Tell EDF in two minutes
Use the Move Home form in MyAccount or call the team direct.
Next steps and further reading
Moving home is the perfect moment to check whether EDF Energy is still the best deal for you. Once the move is confirmed, take a few minutes to compare your current tariff against what is on offer elsewhere - switching is free and normally takes around five working days.
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