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EDF Energy Moving Home: All You Need to Know

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Moving house is a stressful enough process without the added complication or expense of dealing with any problems with your energy supplier. Check out our guide below showing the essential steps every EDF customer should know when moving house or business.



Moving out: existing EDF Energy customers

If you’re an EDF Energy customer leaving a property, the procedure to follow is, in theory, straightforward:

  1. Firstly, make sure you’ve set yourself up on the EDF MyAccount system, you’ll need this to manage the move.
  2. Between 14 and 10 days before your move, log into MyAccount and tell EDF you’re moving via its ‘Move Home Form.’ Don’t tell them earlier than 14 days before a move because you may create problems for yourself.
  3. To close the account you will need the following details:

    • your account number
    • your new address
    • moving date
    • your closing meter readings
    • if you were renting, your landlord or letting agent’s contact details

    It’s also a good idea to photograph your meter reading when you leave the house, in case you need a record of it later. You can submit a meter read by logging into MyAccount or by calling 0333 200 5108.

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    If you have a smart meter it’s not necessary to submit a meter reading to EDF, although again, taking a photo might be a good idea just in case.

  4. EDF Energy will then close your account. If you owe the supplier for any unpaid energy usage, it will send you a final bill. If your account is in credit, the company will refund your money. If you pay by Direct Debit, EDF will refund your bank account, but if you pay by cash, cheque or card the company will send you a cheque for the refund amount. So, make sure EDF has your new address.
  5. If you use a prepayment meter, you should try to gauge your final top up so you don’t leave any money on the meter, or else use it up before you leave. EDF Energy say they will refund any remaining credit by cheque. However, before you move out, you must give the company at least two days notice that you want a refund.

  6. If EDF Energy are already the supplier for your new address, you can ask the company to transfer your EDF Energy tariff from your old address. If EDF Energy aren’t the current supplier, you can ask an account to be set up for your new home.
  7. Your final bill from EDF can take up to 42 days from when you informed them of your move to arrive.
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Moving in with EDF Energy

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EDF Energy should be able to move your tariff to your new address, unless your existing tariff is tied to a certain type of meter that’s not available at your new property.

Even if you’ve already moved, but haven’t told EDF about it, you have up to 30 days after you move in to inform the supplier.

Make sure you’ve registered with EDF’s MyAccount, then you can log in and click on ‘Move Home’.

You’ll need:

  • your account number
  • new address
  • your closing meter reading from your previous property
  • if you were renting, the contact details of your old landlord or letting agent
  • plus your opening meter reading at your new address

You can also take care of the ‘Move Home’ process via the green live chat button on the right hand side of the EDF website or on the app.

Alternatively, you can call EDF’s customer service team on 0333 200 5100. They’re available from 8am to 8pm Monday to Friday, or on Saturdays from 8am to 2pm.

Be aware that, if you had a prepayment meter at your old property, you can’t get your old balance transferred at this stage, you can only close the old account.

In the case where the new property is connected to another supplier, EDF Energy will work with the other company to organize the transfer of your account.


What if you want to open a new account with EDF Energy?

You can call EDF Energy on 0333 200 5100 from 8am to 8pm Monday to Friday, or from 8am to 2pm on Saturdays. You will need your new address and your opening meter readings ready when you call.

You can also sign up via the EDF Energy website. Get a quote by answering a few questions about your energy needs using the quote tool, choose the best tariff for you and sign up online. EDF Energy will send you a welcome pack, with a copy of your account details and new contract.

If you would like a smart meter fitted you can request one from EDF Energy, but the supplier has a prearranged schedule of where it can fit them at certain times. So, you might be lucky and quickly get an appointment for the installation or you might be waiting a while until EDF’s meter fitters to come back to your area. You can find more information here or by emailing smartmetering@edfenergy.com or calling 0333 009 7000.


Advice for landlords

EDF advise landlords that it’s preferable for tenants to deal with the supplier directly themselves. However, if you want to deal with EDF on your tenants’ behalf, you can call the company on 0333 200 5100 from 8am to 8pm Monday to Friday, or from 8am to 2pm on Saturdays or contact an agent using the green live chat button at the side of EDF webpages.You can also write to: EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth PL3 5TU

Landlords will be asked to supply the following details:

  • name and contact information of your new tenant*
  • date for the start of billing period
  • opening meter readings
  • contact information for former tenants*
  • Any gaps in the tenancy. This is important because, as the landlord, you're responsible for paying the energy bills that accrue during this period. Remember that even if there’s no usage at the vacant property, the standing charge will continue to accrue each day, independent of energy usage.

*Note that for the purposes of data protection, you’ll need to let your previous/new tenants know that you'll be passing on their personal details on their behalf to EDF Energy. If they haven’t objected, then you can go ahead and communicate them.


What about my Feed-in Tariff?

Stacks of money

If you sell a property with a renewable energy system connected to the grid, you should speak to your solicitor about transferring ownership correctly.

Typically, the new owner of the property also becomes the new owner of the renewable energy infrastructure, but you should complete a change of ownership form and email it to Feedintariffs@EDFEnergy.com or send it by post to Green Hub, EDF Energy, Gadeon House, Grenadier Road, Exeter EX1 3UT.

Similarly,be aware that, just because you buy or move into a home with a renewable energy system, it does not mean you necessarily own the equipment or a right to the feed-in-tariff payments.

EDF require you to send them proof of ownership before they will start paying you. Again, you should complete a change of ownership form and email it to Feedintariffs@EDFEnergy.com or send it by post to: Green Hub, EDF Energy, Gadeon House, Grenadier Road, Exeter EX1 3UT


Business customers moving out

If you’re a business customer of EDF Energy moving out of a property, make a record of your final meter reading on the day your lease ends or on the day you move out of the premises.

EDF may require official documentation such as tenancy agreements, solicitors’ letters or Land Registration documents to confirm the change of status for the property.

If you have used less energy than EDF had predicted, you can request a refund online via MyAccount.

If you’re moving your business to new premises and your contract has at least five months remaining, you may be able to move your old contract as well. Call EDF on 0333 009 7115 from Monday to Friday between 8am and 6pm for more information.


Business customers moving in

Again, EDF may require official documentation such as tenancy agreements, solicitors’ letters or Land Registration documents to confirm the change of status for the property.

You will also need to have your new address, opening meter reading and a forwarding address for the previous occupants.

Find out who the previous energy supplier was at your new business premises. If it was EDF Energy, you may decide to either continue with them or sign up with a new supplier.
Whatever your decision, at Selectra we advise that you do NOT continue to consume electricity and gas without setting up a new contract. If you ignore this advice, EDF Energy will not charge you at the rates that were being paid by the previous occupant. Instead, you’ll be moved onto their more expensive “variable-rate” tariff.


Frequently asked questions

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What if I didn’t take a final meter reading before I moved?

Log in to your MyAccount page and inform EDF that you have moved. They will estimate your usage or use any opening reading given by the new occupant of your former property to calculate your final bill and close your account.

Can I take my HeatSmart thermostat with me?

Sure, but the device must be uninstalled from the old property and installed in the new location by a qualified electrician. If you don’t want to take it, make sure you unregister the system from your app before you leave, so the next occupant can use it.

Why am I on a deemed tariff?

A Deemed Tariff is used when a supplier delivers energy to a property but there has been no contract signed with the customer. So, if you have moved into a new property that has power but you have not yet signed any contracts, you are probably on a deemed tariff. Be careful, as deemed tariffs are usually more expensive than other tariffs.

Can I cancel my EDF Energy tariff?

You can cancel your tariff within the 14-day cooling off period after signing up or if you have less than three months left on your contract. Outside these periods you may have to pay an exit fee, even if you’re moving to another EDF Energy tariff. Dual fuel tariffs may have one fee for electricity and another for gas, although not all tariffs have an exit fee.


More help from Selectra

If you’re in the process of moving house or are planning to, here at Selectra we have put together some useful advice about what you should do and who you should inform about your change of address. Don’t forget, if you’re moving into a new house or flat, you’re not under any obligation to continue with the properties existing provider. It can save you a lot of money to have a look around at what other energy companies are offering.

For the most up to date information on EDF Energy, head to our EDF Energy guide. To find out how their customers have reviewed and ranked them, you’ll want to see our EDF Energy Reviews guide. If you have a question to ask them, get the right number from our EDF Energy Contact guide.

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