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EDF Moving Home: A Complete Step-by-Step Guide

EDF logo next to moving boxes

Moving home can be a stressful experience. To help make your move easier, we’ve broken down all the essential steps for an EDF customer moving home, whether you're closing up your account for good or just moving property.


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What Is the EDF Moving Home Contact Number?

When you’re looking to move home as an EDF Energy customer, you’ll need to be able to contact EDF to let them know exactly when you’re moving and what you would like to do with your account.

Due to the ongoing energy crisis, like lots of energy suppliers, EDF Energy have had a large volume of calls to deal with and have limited their contact numbers so they are only using their General Enquiries number for almost everything. Here are latest EDF moving home contact numbers:

Department Contact Number Opening Hours
General Enquiries 0333 200 5100 Mon to Fri 8am to 8pm
Sat 8am to 2pm
Buisness 0333 200 5100 Mon to Fri 8am to 8pm
Sat 8am to 2pm
Smart Pay As You Go Team 0333 200 5100 Mon to Fri 8am to 8pm
Sat 9am to 2pm

If you are already a customer of EDF, it’s recommended that you use the EDF Login for MyAccount to change your address moving information.

EDF Moving Home: Existing Customers

moving-boxes

If you’re already an EDF customer, the EDF moving home process is straightforward and will usually only involve a phone call to the EDF moving home department and the EDF team will do the rest. You should make sure you either close or change your EDF account with the correct information when moving home.

What Is the EDF Moving Out Process?

If you’re already an EDF Energy customer leaving a property, the procedure is as follows:

  1. Make sure you’ve set yourself up on the EDF MyAccount system. This is the easiest way to manage the move.
  2. 10 to 14 days before your move, log in to MyAccount and tell EDF you’re moving via the 'EDF Energy Moving Home Form'. Don’t update your details on MyAccount or let the EDF moving home team know earlier than 14 days in advance of your move, because you may create problems for yourself.
  3. Contact the EDF moving home team by phone on 0333 200 5100

To close the account you will need the following details:

  • Your EDF account number
  • Your new address
  • Your moving date
  • Your closing meter readings
  • Your landlord or letting agent’s contact details (for renters only)

It’s also a good idea to photograph your final meter reading when you leave the house in case you need a record of it later. You can submit a meter reading to EDF Energy by logging into MyAccount or by calling 0333 200 5108.

If you have an EDF smart meter, it’s not necessary to submit a meter reading to EDF. However, taking a photo is still a good idea just in case.

What about my Feed-In-Tariff? If you have a Feed-In-Tariff for renewable energy with your supplier and you are going through the EDF moving process, you should consult a solicitor over transferring the ownership correctly. EDF requires you to send proof of ownership to feedintariffs@edfenergy.com.

The Feed-In-Tariff Scheme is no longer available. It has since been replaced by the Smart Export Guarantee (SEG).

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EDF Moving Into a New Home

house

If you’re already a customer, EDF Energy should be able to move your EDF tariff to your new address unless your existing tariff is tied to a certain type of meter that’s not available at your new property. Even if you’ve already moved but haven’t told the EDF moving home team about it, you have up to 30 days after you move in to inform the supplier.

Make sure you’ve registered with EDF’s MyAccount, then you can login and click on ‘Move Home’. You’ll need to provide the following details:

  • Your account number
  • Your new address
  • Your closing meter reading from your previous property
  • The contact details of your old landlord or letting agent (for renters)
  • The opening meter reading at your new address

You can also take care of the EDF moving home process via the green live chat button at the bottom right-hand side of the EDF website, as well as on the app. Alternatively, you can call the EDF moving home team on 0333 200 5100.

Moving Home with an EDF Prepayment Meter?

If you have a prepayment meter at your new address, you can continue to use the key or card from the previous occupants. However, you should call the current supplier to register your details in case you need to contact them with any issues in the future. It's important to remember that you cannot use a key or card from your last property as they are registered to a specific meter and address.

Will I get my prepayment meter credit refunded? EDF Energy says they will refund any remaining credit by cheque. However, you must let the EDF moving home team know at least two days before moving out to say that you want a refund.

How Do I Close My EDF Account?

gas-bill

If you are moving out of a property and will no longer be responsible for paying the energy bill, you may want to close your EDF account when you move. You will need to settle your account with EDF first before you move, and make sure you are either refunded any credit owed to you or you pay off any outstanding debt.

In order to close your account, you will need the following information:

  • EDF Account Number
  • Your final meter reading
  • Your credit balance

You can close your EDF account either online or over the phone on 0333 200 5100.

Will I be charged an EDF exit fee for moving home? You will only be charged an EDF exit fee when moving home if you are within a fixed contract that hasn’t ended yet. If this is the case, you should double check the terms on your tariff to see if you will be charged an exit fee and how much this will be.

EDF Moving Home: New Customer

magnifying-glass-over-contract

You can sign up for a new account via the EDF Energy website. By answering a few questions about your energy needs using the quote tool, EDF will provide you with a quote. You can choose the best tariff for you and sign up online. EDF Energy will send you a welcome pack with a copy of your account details and your new contract.

If you would like a smart meter fitted, you can request one from EDF Energy at no additional charge. For more information, send an email to smartmetering@edfenergy.com or call 0333 200 5104.

What about my Warm Home Discount? If you receive the EDF Warm Home Discount and are worried about how moving home will affect you, don’t worry! Your Warm Home Discount is credited to your EDF account and not based on where you live, so you will continue to receive it. Read more about the scheme on our Warm Home Discount guide.

What If I’m a Landlord with EDF Energy?

house-and-key

If you are a landlord and want to manage your tennant’s energy bills on their behalf, you can do so. Although EDF advises landlords that it’s preferable for tenants to deal with the supplier directly themselves, you can call the EDF moving home team with any updated information.

The EDF moving home team request that landlords provide the following details:

  1. The name and contact information of your new tenant(s)
  2. The starting date for the billing period
  3. Opening meter readings
  4. Contact information for former tenant(s)
  5. Information about any gaps in the tenancy

It is important to provide information about any gaps in the tenancy because, as the landlord, you're responsible for paying the energy bills that accrue during this period. Remember that even if there’s no usage at the vacant property, the standing charges for electricity and gas will continue to add up each day, independent of energy usage.

EDF Moving for Business Customers

green-graph

If you’re an EDF Energy business customer that is moving out of a property, make a record of your final meter reading on the day your lease ends or on the day you move out of the premises. EDF may require official documentation, such as tenancy agreements, solicitors’ letters or land registration documents to confirm the change of status for the property.

If you're moving into a new location for your business, you will also need to provide EDF with official documentation, such as a tenancy agreement. In addition to these documents, you will also need to provide your new business address, opening meter readings and a forwarding address for the previous occupants.

Contact EDF moving home team for business on 0333 009 7115.

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