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Warm Home Discount Scheme 2020/21: Apply Now

Woman outside house with Warm Home Discount savings

The Warm Home Discount could save you £140 on your energy bills during the cold winter months. Read on to learn more about who is eligible for this discount and how to apply.


What is the Warm Home Discount?

The Warm Home Discount is a government scheme designed to help tackle fuel poverty and provide people with the financial assistance they may need throughout the winter months to pay their energy bills. The initiative was first introduced in 2011 and is run in cooperation with a number of different energy providers.

This one-off payment of £140 is just one of a number of schemes that can offer help during the colder months, such as the Cold Weather Payment and Winter Fuel Payment.

Do I qualify for Warm Home Discount?

Those eligible for the Warm Home Discount fall into one of two groups:

  • Core Group: Primarily those on the Guarantee Credit element of Pension Credit, who receive the Warm Home Discount automatically, as long as this also applied to them on 7 July of the same year.
  • Broader Group: Other energy consumers who can apply for the Warm Home Discount through their energy supplier, such as those on low income or means-tested benefits. Each supplier has their own set of qualifying criteria and a limited number of discounts they will pay out.

This group must submit their application on a yearly basis. Of course, you will have to check that your energy provider participates in the scheme, as many smaller suppliers do not at present.

Is your supplier participating in Warm Home Discount this year?Call us to make sure they are & find more ways to save on energy. Our advisers are one free call away on 020 3966 4692 or get a free callback now.

Which suppliers offer the Warm Home Discount?

Medium and larger energy suppliers with over 150,000 customers have a legal obligation to participate in the Warm Home Discount scheme, though some smaller providers have also voluntarily joined the scheme. Check with your electricity supplier for specific advice regarding your situation.

You may also be able to receive the discount on your gas costs if you are a dual fuel customer. Below is a list of the companies that are currently part of the scheme. Clicking any provider on the list will bring up its contact information.

How much is Warm Home Discount?

For those who qualify, the Warm Home Discount will be £140 for 2020/2021. This discount scheme is both for households with standard credit meters and with pay as you go or prepayment meters, and will be applied directly to your account by the end of March 2021.

If you have a prepayment meter, your supplier will be able to inform you of your eligibility. The only difference is that your discount will most likely come in voucher form to top up your account.

Since the Warm Home discount is not available year round, you might very well find you get a better discount in the long run if you switch to a cheaper energy tariff. It pays to shop around and Selectra can help you find the best energy deal that suits you. The Warm Home Discount is not necessarily the be all and end all for energy savings.

Apply for Warm Home Discount

Are you in the Warm Home Discount Broader Group?Call us to check your eligibility & get more savings. Our energy advisers are one free call away 020 3966 4692 or get a free callback now.

The application process for the Warm Home Discount depends on which group you qualify for. Read on to find out how to apply for the Warm Home Discount if you are part of the core group or the broader group.

Core group

If your energy supplier is participating in the Warm Home Discount scheme and you are a member of the core group, you should automatically receive a letter from the Department of Work and Pensions (DWP) informing you whether you will receive the discount automatically or have to apply for it instead.

In most cases you will receive the Warm Home Discount automatically, without any further action needed on your part. However, if you haven’t received yours and you believe that you’re eligible, you should check the following information on your initial letter to see if there has been an error:

If your reference number starts with ‘M’:

You don’t need to do anything. Your discount will automatically be transferred onto your account or your voucher will be sent out.

If your reference number starts with ‘U’:

In this scenario, the reason why you haven’t received anything as of yet is that the DWP don’t yet have any information as to who your energy supplier is. As such, a simple phone call or letter should suffice to get your information updated and have your application processed. This letter should arrive by December at the latest. The application period for 2020/21 will open on 12 October 2020 and close on 28 February 2021.

Broader Group

If you are part of the broader group, your supplier should have an online application form on their website. If you’d prefer a paper application form you can contact your supplier directly. The criteria may vary from one supplier to another.

Applications through an energy supplier usually open in October, but as the number of places on the Warm Home Discount scheme is limited, it is best to contact your provider sooner, rather than later, to find out any application opening dates and deadlines.

Please note that if you are living in a mobile or park home, there is a separate application process.

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Will I still receive Warm Home Discount if I switch energy suppliers?

At present, only energy suppliers with over 150,000 customers, such as the ‘big six’, are required to participate in the scheme. However, smaller suppliers may also join up voluntarily, so it is a good idea to check this when moving home or switching energy providers.

Core Group

For those in the core group switching from a participating energy supplier to another, the discount should continue to be applied automatically. Should you switch supplier after the qualifying date, your previous supplier is still responsible for paying the Warm Home Discount.

If you are switching to a participating supplier from one that is not involved in the scheme, you must apply in the same way as someone from the broader group.

Broader Group

For those in the broader group, applications have to be resubmitted when switching suppliers, even if they are both involved in the Warm Home Discount scheme. As each supplier’s qualifying criteria for the broader group varies, your Warm Home Discount eligibility may change. Therefore, it is always worth checking these prior to switching.

Warm Home Discount contact

If you don’t receive the Warm Home Discount automatically and believe that you should, you can contact the Warm Home Discount team by either telephone or post.

Warm Home Discount helpline

If you are in the core group and believe that you meet the criteria, but still haven’t received the payment, you should get in touch with the Warm Home Discount Helpline.

blue telephone

Warm Home Discount Team
Telephone: 0800 731 0214
*Freephone Monday to Friday: 8.30am-4.30pm
(Closed on bank holidays)

Contact Warm Home Discount Team by post

If you prefer to get in touch by post, you can write to:

Warm Home Discount
Peel Park
Brunel Way
Blackpool
FY4 5ES

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