Bulb Energy is a startup based in London and aims to provide green energy without the premiums. All of its electricity comes from green sources with 100% of its electricity and 10% of its gas coming from independent green energy generators in the UK. They currently supply over 300,000 homes in the UK. If you are looking for an ethical company which values customer service, transparent tariffs and which is concerned about the environment, then Bulb Energy might be your best choice.
Bulb Energy Reviews
Despite its relatively small size, the reviews of Bulb Energy have proven overwhelmingly positive.
They began as a response to the opaque business models, poor service and high cost of switching they found in other companies and their motto is: simpler, cheaper, greener.
In Which?’s 2018 customer satisfaction survey, Bulb continue to fulfil their promises. Although beaten by some newcomers such as Utility Warehouse and PFP Energy they continue as one of the best suppliers on the market.
The company came 7th out of 31 energy providers. They scored a total of 72% satisfaction overall, sliding down from the 2017 score of 93%. scoring 5 stars in two of the four categories. This was much higher than any of the big six companies.
In the Citizens Advice 2018 survey they did equally well scoring 4.4 out of five stars in total. They scored five stars for complaints, contact and switching.
Only 3.9 complaints from every 100,000 were referred to the Ombudsman, meaning that Bulb are doing a pretty good job of resolving customer complaints in a timely manner.
Bulb Energy customers were also satisfied with their billing. In the space of a year 87% of customers received an accurate bill and 97% received their bills on time. Any problems were resolved efficiently.
Just rang @bulb (my new energy supplier) about @ScottishPower's falsely elevated close-out estimated meter reading.
Bulb answered within 10 seconds, and have said that they will sort it out for me if I provide a picture of my gas meter.
That is what you call customer service!
— Dr Michael JT Brooks (@michaeljtbrooks) April 23, 2018
It was also really quick to pick up their phones. In the Citizens Advice survey the average was 10 seconds, as verified by customers.
Which? also found that Bulb answered the telephone in just a few seconds - 27 to be exact. Also, it was the only company of all the suppliers whose customer service team and sales team answered the phone in the same time.
On Trustpilot, from 5700 reviews Bulb Energy have been rated 93% excellent, much higher than the majority of its competitors.
Many of the reviews were in reference to their easy to understand bills, simple switching process, competitive prices and but more importantly, their customer service: Bulb Energy users noting a lack of difficult paperwork and helpful service.
Overall Bulb Energy seems like a pretty good option if you are looking for an ethical energy company that treats its customers well.
Co-founder of Bulb Hayden Wood says, "It's a big, hairy, ugly industry, but it is also a crucial part of peoples lives, whether it’s using energy to cook food or keep warm at home."
It seems like Bulb is managing to make this big, hairy ugly industry just a little bit more friendly.
Prices & Tariffs
Bulb Energy pride themselves on making their tariffs simple and as such they only have one single energy tariff - the vari fair.
You won't find any fixed rate tariffs with Bulb Energy - something which is very unusual as most companies have at least one fixed tariff.
Fixed tariffs are usually the cheapest option but on the Bulb website they mention that many suppliers draw customers in with low fixed tariffs before moving them on to an expensive standard tariff a few months later.
So, they don't have one and instead have just one variable tariff. Their reasoning for this is that therefore the price reflects the true cost of energy. When wholesale energy costs move, so does the price of the tariff.
Normally, we would advise customers to avoid variable tariffs but Bulb Energy's prices are a challenge to even the cheapest fixed tariffs that are on the market and the price of their variable tariff is hundreds of pounds cheaper than the most expensive competitors such as Economy Energy.
The energy that you are supplied with when you are with Bulb Energy is exactly the same as the energy that the big six uses - just at lower prices.
Luckily with Bulb it's easy to understand their tariffs as there is only one! However, the price will change depending on your average usage and region. The best way to get an up to date rate would be to check tariffs on our comparison tool.
However, until then you can see a premade tariff quotation for an average user in the 13 price regions across the country.
Below you can see the tariff label information (TLI) for Bulb Energy’s Vari Fair duel fuel:
Last Updated: April 2018
Compare Energy Prices
One of the most popular features of Bulb Energy is the ease with which you can manage your account online.
If you would like to login to the Bulb Energy online portal to manage your bills without having to call anybody, then you can do so by clicking the button below.
Once you are logged into your account, you will be able to do the following:
- Track your usage
- See past usage details
- Submit meter readings
- Check your balance
Login to your account
Bulb Energy App
You can also download the Bulb energy app.
Bulb have created an app which is simple to use and which makes your day to day tasks such as: checking your balance, downloading statements, checking your usage and referring your friends as easy as one click.You can also conveniently and easily enter your meter reading with a photo - meaning that it takes less time and is easier than ever before.
According the customers the app is easy to use and helps customers keep track of their energy use and how much they are spending.
The app can be downloaded from the iTunes store. Unfortunately, there isn't an Android app at the moment but Bulb has confirmed that it is in the works and should be available soon.
Currently, Bulb Energy isn't intalling smart meters for its customers.
This seems like a potentially risky decision as most suppliers are now installing smart meters for their customers before the 2020 deadline set by Ofgem.
The company has justified its decision by saying that they are waiting for the second generation of smart meters, the SMET 2, to be more fully available.
They argue that there is very little point in installing the first generation SMET1 meters as eventually they will have to be replaced anyway.
The first generation meters that most people currently have installed are only "smart" with the supplier who installed them. This means that when a customer switches supplier the meters will transform into standard "dumb" meters.
In a practical sense this means that customers will have to revert to submitting their meter readings manually if they switch supplier and will lose the function of their smart meter.
The new generation of meters won't have this problem and so Bulb is choosing to wait and install these meters.
On their website the company has confirmed that it will be rolling out trials in summer 2018, and then has plans to roll out the smart meters to the rest of their customers.
Bulb Energy Fuel Mix
Bulb Energy only uses 100% Renewable Energy in its fuel mix.
They work with their partner Smartest Energy , which is a community of renewable energy generators, to not only supply electricity and gas but to support local communities.
The Suppliers come from all over the country and provide hydro electric, bio fuels and solar energy.
We think that Bulb Energy's openness about where their energy comes from is refreshing.
Also, as Brexit looms and there is more uncertainty about the future of our energy coming from Europe its great to see that Bulb are supporting British Energy production and businesses.
The company is the first energy company in the UK to be certified as a B Corp. This means that they have the highest standards of social and environmental performance, accountability, and transparency.
Bulb Energy Referral Scheme
Bulb energy has grown hugely in the last few years due to successful social media campaigns, word of mouth and a reward based referral system.
For every friend or family member who signs up to bulb both parties will receive £50 in their account to use towards their energy bills.
In order to take advantage of the referral scheme you can find a unique referral link in your bulb account by clicking on "refer a friend" or by logging into the Bulb Energy app and searching for the "free energy" button.
You can claim this referral reward as many times as you like.
Refer a friend now!
Bulb Energy Recent Price Rises
Bulb's standard Vari-Fair tariff has risen by 2.8% for new customers (since the 27th February, 2018) and will rise for existing customers, and those in the process of switching to Bulb Energy, from the 27th of April 2018.
This will mean for the average customer that their bills will increase by an average £24/year.
Although this will mean a considerable price increase for Bulb customers they may still find that the service provides good value for money compared with other suppliers and it is still one of the only suppliers who uses only 100% renewable resources.
If you are affected by the price rise, Bulb Energy doesn't have any exit fees so it might be worth checking if you could save money by giving us a call and doing a comparison with the other offers which are on the market at the moment to see if you could save money on your energy bills.
Find the cheapest tariff
Bulb Energy Business Tariffs
In addition to providing Energy for domestic customers Bulb Energy also has some interesting business tariffs for companies that want to go green with their energy supply.
Bulb Business Energy has very good reviews on Trustpilot and has been awarded 97% on Trustpilot. On their youtube channel Bulb showcases just some of the companies that they work with such as Ncn'ean Whisky Distillery.
Each company has their own dedicated account manager so that business owners know that they will always be in the same hands.
According to Bulb their business tariffs cost 20% less than those offered by the big six and deliver a level of personalised service that is impossible for larger companies.
Bulb Energy Contact
According to customers it's really easy to get in touch with Bulb on their live chat, by email, by telephone or by post.
To get a better idea about what they have to offer you, you can visit Bulb Energy’s website to browse the tariffs that they currently have available. Alternatively you can click here to go straight to their quotes page and get an estimate based on your usage and postcode.
If you'd like to contact Bulb Energy for general enquiries or regarding one of their tariffs or offers, you can use the contact telephone number provided below.
Remember, it's also possible to get real comparison of how much you could save with our fast tariff comparison.
Please check with your provider if you don't know how much a call will cost.
0300 30 30 635
*Monday to Friday: 9am-5pm; Saturday & Sunday: Closed
Send a letter to...
68 Hanbury Street
Or get in touch by email