Ceased trading · January 2022

Bristol Energy archive

Bristol Energy ceased trading on 19 January 2022. Its customers were transferred to British Gas under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2015 About 176,000 customers across Bristol Energy and Together Energy at closure Bristol

Ceased trading · 19 January 2022

Bristol Energy no longer supplies UK households

Bristol Energy was owned and operated by Together Energy from September 2020. Together Energy ceased trading in January 2022 during the UK energy-price crisis; Ofgem appointed British Gas as Supplier of Last Resort. Customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2015

Years on the UK market

Customers

About 176,000 customers across Bristol Energy and Together Energy at closure

Households served

About

Who is Bristol Energy?

Registered as Bristol Energy Limited, Bristol Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Bristol, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Bristol Energy was founded in 2015. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Bristol Energy is part of the Bristol City Council (2015-2020), then Together Energy (2020-2022) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Bristol?

Ownership: Privately owned
Listed: No
Parent: Bristol City Council (2015-2020), then Together Energy (2020-2022)

Timeline

Bristol Energy — key dates

A short timeline of the Bristol Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2015
Bristol Energy is founded by Bristol City Council, with profits intended to fund local social and environmental initiatives.
2017
After a year of trading, the supplier reports a loss of £7.7 million.
2018
Bristol Energy has 76,000 customers.
2019
The supplier receives a €1.9 million grant from the European Investment Bank and the European Commission to fund renewable energy.
2020
Bristol City Council sells the residential customer base to Together Energy for £14 million; business accounts are sold to Yü Energy for £1.34 million.
2022
Together Energy ceases trading in January 2022. Ofgem appoints British Gas as Supplier of Last Resort for all Bristol Energy and Together Energy customers.

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Common questions

Bristol Energy — frequently asked questions

Existing customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Bristol Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Bristol Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Bristol Energy statement before paying.

You can complain about the conduct of Bristol Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.