Thinking of switching to Bristol Energy? Once run by the Bristol City Council, the energy supplier was recently sold to Together Energy. It will continue to use the Bristol Energy name. Read on to learn about the supplier's tariffs, reviews and services, so that you can decide if Bristol Energy is the best supplier for your home.
|UK domestic market: Great Britain||100% renewable energy|
|Number of UK customers: 101,448||Affordable rates|
|Electricity sources: Renewables||Innacurate billing|
|Fuel mix score:★★★★★||Sold residential customers to Together Energy|
|Selectra score:★||Tariffs are currently unavailable|
About Bristol Energy
Bristol Energy is a young company, only founded in 2015 by Bristol City Council. Being created and run by a council was supposed to set Bristol Energy apart from the crowd. The aim was that all of its profits would go towards the local community, helping to tackle social and environmental challenges faced by the people of Bristol.
Financial losses prompted the council to put Bristol Energy up for sale in June 2020. It sold its entire residential custoer base to Together Energy for £14 million in September. This sale included the supplier's residential customer base, its brandname and its operating company.
Bristol Energy customers will continue to see the name Bristol Energy on their gas and electricity bills, and the supplier will still aim to provide affordable energy to its customers across the UK.
- 2015 — Bristol Energy is founded by Bristol City Council to sell cheap, clean energy and benefit the city.
- 2017 — After a year of trading, the supplier reports a loss of £7.7 million, pushing the projected date for returning a profit back to 2021.
- 2018 — Bristol Energy has 76,000 customers.
- 2019 — The supplier receives a €1.9 million grant from the European Investment Bank and the European Commission to fund renewable energy.
- 2020 — Bristol Energy sells its domestic customer base to Together Energy for £14 million. It sells it's business accounts to Yü Energy for £1.34 million.
Has Bristol Energy been sold??
Bristol Energy Limited was originally owned by the Bristol City Council. The council founded the supplier in 2015 using £27 of public funding. In total, the council invested £36 million into Bristol Energy before selling it for £14 million to Together Energy in September 2020.
Upon creating Bristol Energy, the council predicted that it would start to make a profit in 2019. However, this was not the case. While the company continued to gain more customers, this increased its running costs. In 2019, Bristol Energy returned a loss of £10 million. The council sold Bristol Energy because it could no longer pour more funding into the failing supplier in order to keep it afloat.
Bristol Energy jobs
As the name suggests, Bristol Energy is based in Bristol, meaning all jobs for the supplier are located here. Currently it employs around 180 people in the city. If you are interested in working for the supplier, you can find all current Bristol Energy jobs advertised on its website. Here you will also find further information on some of the employee benefits it offers and instructions on how to apply for a position that tickles your interest.
Bristol Energy was committed to providing green energy. While it didn't always provide 100% renewable energy, Bristol Energy eventually reached this milestone in 2020.
Between April 2019 and March 2020, Bristol Energy managed to get an impressive 100% of its energy from renewable energy sources, up from 79% the previous year.
Take a look at the pie chart below to see where Bristol Energy's electricity will come from now that it is part of Together Energy. WHile the new supplier claims to offer 100% renewable energy, these are the latest official figures published in 2019.
Fuel mix - ★
Bristol Energy Tariffs and Prices
Bristol Energy has temporarily suspended taking new customers onto Bristol Energy tariffs.
Bristol Energy offers gas, electricity and dual fuel tariffs for domestic use. It used to provide business energy tariffs, but these accounts were sold to Yü Energy in August 2020.
Alongside its standard variable tariff, Bristol Energy also offers three fixed rate tariffs to households across the UK. All three provide 100% green electricity. None of the Bristol Energy tariffs charge exit fees, so you're free to switch to a different tariff or provider without being charged.
Below, we break down each of the Bristol Energy tariffs, their rates and the estimated spend for the average household in London.
Bristol Energy standard tariff
The Bristol Energy standard tariff would cost the average houshold in London around £985 per year. At £57 lower than the price cap set by Ofgem, that's cheaper than most standard tariffs with large providers, such as British Gas and Scottish Power, which often set this tariff right at the cap.
In addition to providing 100% renewable electricity, this tariff also offsets 50% of the carbon emissions from your gas consumption.
|Electricity unit rate||13.965p per kWh|
|Gas unit rate||3.602p per kWh|
|Electricity standing charge||21.48p per day|
|Gas standing charge||19.20p per day|
|Total estimated cost per month||£82.14|
|Total estimated cost per year||£985.71|
*Prices include VAT at 5% and are correct as of December 2020.
BE Super Green tariff
By signing up for this Bristol Energy tariff, your prices are fixed for two years. A bonus with this tariff is that it lets you donate £20 to one of Bristol Energy’s environmental or social projects when you switch to it. It also offsets 100% of you gas!
|Electricity unit rate||16.32p per kWh|
|Gas unit rate||3.24p per kWh|
|Electricity standing charge||24.48p per day|
|Gas standing charge||19.75p per day|
|Total estimated cost per month||£85.29|
|Total estimated cost per year||£1,023.52|
*Prices include VAT at 5% and are correct as of December 2020.
BE Simply Green tariff
Compared to the other Bristol Energy tariffs, this one is the cheapest. As with the standard tariff, this Bristol Energy tariff offsets 50% of the carbon emissions from your gas consumption. Prices are fixed for one year.
|Electricity unit rate||15.61p per kWh|
|Gas unit rate||2.98p per kWh|
|Electricity standing charge||22.68p per day|
|Gas standing charge||17.55p per day|
|Total estimated cost per month||£79.76|
|Total estimated cost per year||£957.13|
*Prices include VAT at 5% and are correct as of December 2020.
Bristol Energy tariffs compared: Which is the cheapest?
So how do Bristol Enegy tariffs compare to each other in terms of price? We compare the estimated annual spend of each Bristol Energy tariffs in the table below.
You'll see that the best deal is the BE Simply Green tariff. If you're on the standard variable tariff, you'll save almost £30 per year by switching to this tariff.
|Bristol Energy Tariff||Estimated Spend per Year|
|BE Super Green||££1,023.52|
|BE Simply Green||£957.13|
How does Bristol Energy compare to the energy price cap?
Bristol Energy prides itself on offering affordable energy, is this true? A good way to test this is to compare one of its tariffs against Ofgem’s energy price cap (the maximum Ofgem has said energy suppliers can charge new customers per year). We decided to use Bristol Energy’s standard variable tariff for the comparison as variable tariffs are usually a company’s most expensive option.
Luckily for Bristol Energy, this tariff does come in under the price cap, but not by much! With an average of ££985*, it's only £57 under the £1,042 price cap. This is a bit disappointing for a company that states it wants to provide cheap energy, as there are a number of companies that come in a lot lower, including Bulb and Octopus Energy.
However, being under the price cap proves that Bristol Energy’s prices are fair and more than reasonable. A lot of providers are also over the price cap so Bristol Energy is still far from expensive.
*figure based on a 2-3 bed house with 3 occupants in central London. Figures will vary depending on the region, house size and number of occupants.
Bristol Energy Login: Access your online account
You do not need to ring Bristol Energy simply to submit meter readings (yay!). You can do this, as well as the following other actions, through the supplier’s online account system.
- Monitor your energy consumption.
- Submit meter readings
- Update your personal details
- Make payments
For a step by step guide on how to log in to your account, check out our Bristol Energy login page.
Bristol Energy app
Bristol Energy have recently introduced a mobile energy app through which customers can check their account balance, bills, energy usage and even submit meter readings wherever and whenever they want. Find out more about the Be Connected App, and how to download it, in our Bristol Energy login page (linked to above).
Bristol Energy Smart Meters
A smart meter can help you cut back on your energy costs because it allows you to monitor your useage in near real-time. Below, we answer some common questions regarding Bristol Energy smart meters for customers.
Does Bristol Energy do smart meters?
Yes. Bristol Energy supports and will install smart meters. In 2018 and the first half of 2019, it was installing 1st generation smart meters, known as SMETS1, but as of May 2019, it has switched to SMETS2. Right now, the supplier is only installing the meters in households of customers with priority, but it hopes to be able to offer them to all customers by the end of 2020.
If you have an energy tariff with Bristol Energy and would like a smart meter installed in your household, you should contact the supplier to request a Bristol Energy smart meter. You can also request one online on the Bristol Energy website.
Will Bristol Energy support my existing smart meter?
If you are considering switching to Bristol Energy and already have a smart meter, one of two things will happen:
- Bristol Energy uses Secure smart meters. If you have a Secure smart meter, it will continue to work as normal when you make the switch.
- If you do not have a Secure smart meter, the meter will continue to function but will likely lose its ‘smart’ ability. In other words, you will have to submit your meter readings online and your In-Home Display might stop working.
Bristol Energy does not currently support the following meters, although it hopes this will change in the near future:
- 3-phase meters
- Dynamically tele-switching meters (DTS)
- Related meters or MPANs when you have two meters that work interdependently
Bristol Energy Extra Services
We’ve covered Bristol Energy tariffs and smart meters, but that isn’t all energy companies offer customers. From the warm home discount, to charity donations and the Bristol Energy Hub, let’s break down all the extra services you can get from Bristol Energy.
Warm Home Discount?
Bristol Energy does offer the Warm Home Discount. As it has less than 250,000 customers, it does not have to take part in the government scheme, but sticking to its values of helping those in need, the supplier has volunteered to join in. To find out more about the scheme, including who is eligible and how to apply, read Selectra’s Warm Home Discount guide.
Additional help for vulnerable customers
As well as taking part in the Warm Home Discount scheme, Bristol Energy offers a number of additional services that are designed to help families with young children, pensioners, disabled customers and people suffering from chronic illness. The following services are just a selection of how Bristol Energy tries to help such customers:
- Priority Services Register - this ensures vulnerable customers are forewarned and helped first in the case of energy related emergencies, such as power cuts.
- Intermediary Nomination Scheme - bills can be sent to a nominated family member/friend instead of the customer if needed.
- Gas Safety Checks - customers receiving means tested benefits can ask for a free gas safety check if they have not had one within the last 12 months.
- Move Prepayment Meter - if a customer is unable to or has difficulty accessing their meter due to its location, Bristol Energy will move it for free (providing it is practical to do so).
Bristol Energy Charities & Funds
Giving back to the local community as promised, Bristol Energy tries to support local charities. Currently its chosen charity is Caring in Bristol, which offers help and aid to the homeless in the city. If you quote ‘caring’ when switching to Bristol Energy, the supplier will donate £30 to the charity.
Similarly, its Fuel Good Fund is designed to help households who are in fuel poverty. If you quote ‘Fuelgood’ when signing up for a tariff, it will donate £15 to the fund. You can get your energy and help those in need too.
Bristol Energy Hub
The Bristol Energy Hub is the suppliers unique customer service point based in the centre of Bristol. Here customers can drop in and meet with someone face to face for:
- help to pay energy bills
- help to understand energy bills
- information on switching energy suppliers
- advice on being more energy efficient
As its located in Bristol, this is probably more a service for customers living in the area, but there is nothing stopping anyone paying a visit if they wish. The hub is open from 9am to 5pm Monday to Friday, except Wednesday when it opens at 10am, inside the Bristol Energy offices.
Bristol Energy Hub:
Bristol Energy Ltd
100 Temple Street
Bristol Energy Contact
Are you looking for the Bristol Energy contact number? Or perhaps you're in search of an email address instead. Whether you’re a customer experiencing a problem with your smart meter or a non-customer with a burning question about a Bristol Energy tariff, getting in touch with Bristol Energy is the best way to get it resolved.
All the available Bristol Energy contact numbers and email addresses are listed in the table below:
|Reason for contact||Bristol Energy phone number||Bristol Energy email address|
|Customer care||0808 281 2222 (Mon-Fri 8am-6pm)||email@example.com|
|Sales and renewals||0808 189 4072 (Mon-Fri 8am-6pm)||firstname.lastname@example.org|
|Business customers||0808 168 3888 (Mon-Fri 9am-5pm)||email@example.com|
|General queries||0808 281 2222 (Mon-Fri 8am-6pm)||firstname.lastname@example.org|
Like with most suppliers today, you can also contact Bristol Energy on Facebook, Twitter and Instagram.
Reviews and verdict: What do customers say?
Brsitol Energy reviews are rather mixed. Customers praise its good customer service, claiming call centre staff are very friendly and helpful. Where reviews really shine is price, with customers consistently giving the supplier top marks for value for money.
Some customers, but by no means all, complain about Bristol Energy’s billing system, stating they have received a number of inaccurate bills. In the table below, you can see the average customer rating from Citizens Advice, Which? and Trustpilot.
|Customer review site||Average Bristol Energy rating|
For a more detailed analysis of Bristol Energy reviews, including a break down of reviews based on customer service, value for money, billing and complaints handling, give Selectra’s Bristol Energy Reviews page a read.
Bringing everything into consideration - price, customer reviews, fuel mix, extra features and the fact that Bristol Energy failed financially and was sold to Together Energy, we award Bristol Energy a rating of one out of five stars.
We hope that Bristol Energy's performance will improve now that it is owned by Together Energy.
If you want to switch to Bristol Energy, the supplier is currently not taking on new customers. Give us a call at Selectra on 0203 966 4692 for free advice on finding the best energy supplier for you.
Bristol Energy Selectra score - ★