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Bulb Energy Contact Number, Email and Complaints

A phone, computer and smart phone next to the Bulb Energy logo

One of Bulb Energy’s biggest selling points is that they’re super easy to contact and provide great customer service. Still, in order to reach them you’ll have to know their phone number or email. As they have several different contact platforms depending on the nature of your inquiry, it can be confusing to know the best way to contact the company.



How to contact Bulb Energy

But don’t worry, we’ve broken down all of Bulb’s contact info to make it easy for you to get in touch with the exact department you need to speak with. Read on to find their customer service number, complaint email, login info and anything else you may need.

More about Bulb Energy

Not yet a Bulb Energy customer?

If you’re not yet a Bulb Energy customer and are considering contracting a tariff with the company, there are a few ways to get in contact with them.

If you prefer to handle things on the phone, you can reach the company via the number listed below during their business hours from Monday to Friday. Unfortunately, phone service is not available during the weekend or after 6pm on weekdays.

blue telephone

Bulb Energy customer service
Please check with your provider if you don't know how much a call will cost.
03003 030 635
*Monday to Friday: 9am-6pm

The phone number above is Bulb’s one catch-all contact phone number. We spoke to Bulb about the decision to only have one contact number and they stated that all of their advisors are trained to handle sales, customer service and complaints. They also believe that having one contact number makes things simpler for their customers.

It may be faster and more useful to find information on their website. From their homepage, you can enter your postcode and answer a few simple questions and receive a price quote based on average energy usage. Be sure to click the ‘See our tariff details’ button to see their electricity and gas rates per kilowatt hour, standing charges and more info.

Bulb Energy week

Social media

You can also contact Bulb via their social media accounts. If you are looking for help or information, we recommend contacting them on Twitter, where they’re very active in responding to their customers' tweets.

On Facebook and Youtube the company is more focused on publishing ads, other promotional materials and recruitment posts. Meanwhile, on Instagram Bulb is focused on promoting their brand through fun, well-designed images and videos.

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Moving into a Bulb Energy home

If you’re a new Bulb customer because you’re moving into a house or flat that is already supplied by Bulb Energy, they have specific resources for your move. The company has posted a small guide to moving into a Bulb household on the ‘help’ section of their website.

Be aware that if you move into a Bulb household you are under no obligation to stay with Bulb, or any other energy supplier that is currently supplying your home.

If you choose to stay with Bulb Energy you’ll need to create a Bulb Account, so you can log in and use Bulb’s online services.

To start the process and get more information on your new home’s energy needs you can fill in the form below. You’ll need your new home’s address and postcode as well as your personal and payment information to hand.

Moving into a Bulb home

If you need help with the process you can reach out to Bulb via the following methods:

  • Telephone: 03003 030 635 (9am-6pm Monday through Friday)
  • Email: help@bulb.co.uk
  • Webchat (Scroll down and click on the ‘Chat with us’ icon.)

Already a Bulb Energy customer?

If you’re currently a customer with Bulb Energy, there are a variety of reasons you may need to get in touch with the company. From a smart meter request to inquiring about a confusing bill, you’ll find all Bulb’s contact information below.

Moving house with Bulb Energy

If you’re already a Bulb customer and are moving house, be sure to look at their moving page which links to resources including a guide to moving out and information on moving into a prepayment meter home.

In order to avoid being billed for someone else’s energy use, you’ll need to inform Bulb of your move using your online Bulb account. Just click ‘Moving house’ and follow the directions given.

If you want to stay with Bulb in your new home, just register your account information with your new address just as you did the first time you registered your online Bulb Account.

Contact Bulb Energy customer service

For general inquiries, you can get in touch with Bulb Energy’s customer service professionals. Bulb’s customer service reviews are generally extremely positive, so you can feel confident that they’ll be able to respond to your inquiry.

Contact Bulb Energy by phone

To get in touch with Bulb Energy’s customer service professionals, you can use the phone number listed below. The majority of Bulb customers have great things to say about the company’s phone service citing their friendly and professional attitude.

blue telephone

Bulb Energy customer service
Please check with your provider if you don't know how much a call will cost.
03003 030 635
*Monday to Friday: 9am-6pm

As recently as 2017, Bulb ranked as the fastest UK energy supplier in terms of average phone waiting time. Unfortunately, over the last two years, their average waiting time has slipped to over six minutes. To find out more about Bulb’s customer service response time, check our full Bulb review page.

Bulb Energy phone service is only available from 9am - 6pm on weekdays, and not available at all on Saturday or Sunday. If you need to get in touch with Bulb on weekends, or if you’re just not a phone person, you can also reach them with the methods listed below.

Contact email

If you’re not a fan of speaking to strangers on the phone you may prefer to contact Bulb via email. It may take a bit longer to get a response compared to a phone call or live chat. It took Bulb several days to get back to our undercover inquiry.

Be aware that Bulb has a separate email specifically for reporting complaints.

Live chat

Bulb also has a live chat service during their business hours, but it can be difficult to find. If you wish to chat with a Bulb customer service rep in real time you can do so by following the directions below.

  • Go to https://help.bulb.co.uk/hc/en-us.
  • Scroll down until you see ‘Other ways to get help’ in large text.
  • Click the ‘Chat with us’ icon.
  • Enter a few prompts to the Bulb chatbot and a Bulb representative will write you when they’re available.

By post or in person

If you’re a classic pen and paper - or an even more classic face to face conversation - type of person, you’ll need a physical address to get in touch with Bulb Energy.

Unlike some larger energy suppliers, Bulb Energy doesn’t have a confusing array of local headquarters scattered across the UK. Instead, they’re keeping things nice and simple, with just one office for their customers to get in touch with in Spitalfields, London.

Send a letter to...

Bulb Energy
155 Bishopsgate
Spitalsfields, London
EC2M 3TQ

Have an emergency?

If you have an emergency involving your electricity or gas, the last thing you want is to spend a few minutes listening to hold music.

Potential gas leak - what to do

If you detect or suspect a gas leak on your property, don’t contact Bulb Energy. You should follow these instructions as soon as possible to avoid a potentially deadly situation.

  • Turn off your gas, if possible at the meter.
  • Immediately call the National Gas Service Emergency Line at 0800 111 999. Follow their instructions as they repair the leak.
  • Do not smoke, light any incendiary device or use electrical devices (including your mobile) within your home!

Your gas isn't working

If your gas supply stops unexpectedly during business hours (9am - 6pm Monday to Friday), you can contact Bulb Energy directly using the number below. If it happens outside of business hours, you can contact your energy distributor.

blue telephone

Bulb Energy customer service
Please check with your provider if you don't know how much a call will cost.
03003 030 635
*Monday to Friday: 9am-6pm

There's no electricity

If you’re sure that it isn’t just a blown fuse you should call 105 to report a power outage. If only some rooms or sections of your home do not have working electricity, it is most likely a problem with your homes electrical wiring. You should call a certified electrician to fix your wiring issues.

Bulb community forums

Bulb Energy also has an array of community forums on its website that is full of FAQs and issues and inquiries raised by other customers. If you have an issue with your gas or electricity service, it's worth looking through the existing forums as someone else may have raised and resolved the exact same issue you're currently facing.

If you don’t find an existing forum that covers your issue, or if it wasn’t resolved to your satisfaction you can start your own forum. Bulb representatives usually respond to inquiries, although it may take a few days. Other customers may also be able to help you in a more timely manner.

Bulb community

Meter readings

Submitting a meter reading is important, as it helps you avoid estimated bills, which are nearly always more expensive than those based on a reading.

Luckily for Bulb customers, submitting a meter reading with the company is a relatively simple affair. There are two methods for submitting a reading. You can log in to your online Bulb Account and click ‘Submit a meter reading’, then choose either gas or electricity. You can also use the Bulb Energy smartphone app and follow the same process.

Request a smart meter

a smart meter with a blue electricity bolt

Interested in getting a smart meter with Bulb Energy? Bulb Energy, like most energy suppliers in the UK, are in the process of a smart meter rollout.

If you would like a free smart meter installation from Bulb you can add yourself to their smart meter waiting list. Depending on where you live, you may be waiting for some time. Bulb has stated that they prioritise installations for customers who live in ‘areas with trained engineers and good network coverage.’ They also claim that as the rollout continues they will provide smart meters to larger areas of the country.

Bulb Energy app

One of the easiest and most useful ways to interact with Bulb Energy is via their smartphone app. It’s available for free for all iPhones and Android smartphones. The app is quite well-reviewed because of its simple interface and useful features.

Using the Bulb app you’ll be able to do the following:

  • Submit a meter reading.
  • Monitor your balance.
  • Track your energy use.
  • Refer friends to Bulb Energy.
  • Download and view statements.

You can download the app via the two links listed below.

Making a complaint to Bulb Energy

Although they’re known for having decent service, there many circumstances which compel you to file an official complaint with Bulb Energy. If you do have a problem with Bulb Energy here are some specific resources you can use to get in touch with them.

Bulb complaints number

If you wish to speak with a customer service representative in order to make your complaint known, you can use Bulb Energy’s general contact phone number listed below. All of their customer service representatives are trained to handle complaints and are available Monday through Friday.

blue telephone

Bulb Energy complaints
Please check with your provider if you don't know how much a call will cost.
03003 030 635
*Monday to Friday: 9am-6pm

Bulb complaints email

If you prefer to send an email, Bulb does have a separate complaints email. Presumably, this is so that the company will be able to respond to serious complaints faster, rather than needing to filter them from sales inquiries and other more mundane customer issues.

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