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Complete Review of Scottish Power
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Scottish Power has been around for decades and is one of the most established energy providers in the UK. With a wide range of tariffs, an extensive amount of extra services and energy grants to help customers who struggle to pay their bills, Scottish Power goes far beyond just offering energy deals.

Who Is Scottish Power?

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Scottish Power started in Glasgow over 100 years ago and has evolved into one of the most seasoned energy companies in the UK. It is one of the six largest energy suppliers, delivering gas and electricity to nearly 3 million customers across the country.

Who Owns Scottish Power?

Scottish Power is owned and operated by Spanish energy giant Iberdrola. Scottish Power has been a subsidiary of Iberdrola since 2006 in a takeover for £11.6 billion.

Is SSE the Same as Scottish Power?

SSE and Scottish power are not the same company. Both companies were created when the Scottish energy industry was privatised in 1990. Scottish Power was mainly formed from the South of Scotland Electricity Board, while SSE was formed from the North of Scotland Hydro Board.

Both suppliers are headquartered in Scotland (Scottish Power in Glasgow and SSE in Perth) and supply energy across the UK, but they are separate energy companies.

Is Scottish Power Scottish Gas?

No, despite the similarities in name, Scottish Power and Scottish Gas are not the same company. Scottish Gas is the Scottish name for British Gas, another well-known UK energy supplier.

Both Scottish Power and British Gas are members of the Big Six group of energy suppliers that currently dominate the UK energy market.

Scottish Power Tariffs

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With Scottish Power, you have the choice of several fixed-rate tariffs and variable-rate tariffs. In this section, we provide a brief introduction to the supplier’s wide range of deals.

Scottish Power Tariffs: Fixed

Scottish Power offers fixed-rate tariffs. You may want to choose one of these if you are looking for price certainty since the standing charge and unit rates will remain fixed throughout the term of your contract. These tariffs could either be fixed over one or two years.

Scottish Power Tariffs: Variable

With Scottish Power’s variable-rate tariff options, the price of energy could go up or down. While you won’t get the same price certainty as you would from a fixed-rate tariff, you could avoid paying exit fees if you decide to switch to a different tariff.

Scottish Power Tariffs for Prepayment

If you have a prepayment meter, then you pay for your energy in advance by topping it up with credit before you actually consume energy.

Scottish Power BusinessTariffs

Scottish Power offers business energy customers a dedicated Business Energy Team, and customers can also get expert energy advice through the supplier's partnership with The Carbon Trust.

Depending on your business size and industry, Scottish Power aims to offer the right tariff for you. That is why it has separate plans for small businesses and for commercial companies.

Scottish Power EV Tariff

If you have an electric vehicle, the Scottish energy giant offers the SmartPower EV Tariff, which it boldly has claimed to be 90% cheaper than electric chargers at petrol stations. The benefit of this tariff could be the ability to charge your car overnight at a cheaper rate than what you would otherwise pay at a petrol station.

Scottish Power Payment Options

There are a variety of ways you can pay your Scottish Power bill. You can pay your Scottish Power bill by:

  • Direct debit
  • Bank transfer
  • Credit or debit card
  • Cash or cheque
  • Top-up

For more details paying your Scottish Power bill, check out our Your Bill Explained guide. This breaks down each aspect of your energy bill so you understand exactly what you are being charged for and why.

For more information, have a look at our Scottish Power Tariffs guide.

Scottish Power Help and Grants

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Scottish Power helps its customers avoid fuel poverty by offering two types of grants: the Scottish Power Warm Home Discount and the Hardship Fund.

Scottish Power Warm Home Discount

The Warm Home Discount scheme aids customers by giving out a rebate of £140 from the total cost of electricity during the colder months of winter when energy use typically rises. Find out in our Scottish Power Warm Home Discount guide if you are eligible to qualify automatically for a rebate and how to apply for it.

Scottish Power Hardship Grant

If you find yourself in debt with your gas and electricity bills, you can apply for aid from the Scottish Power Hardship Fund to reduce or clear what you owe. Find out whether you are eligible and how to apply in our dedicated Scottish Power Hardship Fund guide. Be aware that you must meet strict criteria to be eligible

Scottish Power Contact

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There is both a Scottish Power contact number and a Scottish Power contact email that you may use in order to get in touch with Scottish Power about an issue regarding your bill or your supply.

Scottish Power Contact Number

Fortunately, there are many Scottish Power contact numbers available to help you find the right department. Here is a table with the contact number and the hours that the Scottish Power customer service team are available to take your calls:

Next Flex Average Bill 2021 Average Bill 2022
Direct Debit £1,277 £1,971
Prepayment £1,309 £2,017

All of Scottish Power’s numbers are free phone numbers that you can call completely free of charge.

Scottish Power Contact Email

You can also get in touch with the Scottish Power customer service team through the Scottish Power email address on contactus@scottishpower.com.

Scottish Power Live Chat

The Scottish Power live chat option is available for customers who prefer to chat to a Scottish Power customer service representative without having to call or write an email. You can access the Scottish Power live chat easily via their homepage.

For more contact methods, look at our Scottish Power Contact guide.

Scottish Power Reviews

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Out of the published by Scottish Power customers on Trustpilot, 96% rated the supplier as Bad. Reviews frequently mention some of the following concerns:

  • Unexplained and unexpected increases in electricity bills.
  • Lack of clarity in bill calculations.
  • Long waiting times to speak to a customer service representative.
  • An inefficient and confusing complaints resolution process.

It is important to note that previous penalties and sanctions have been imposed on Scottish Power by Ofgem in 2015 for poor customer service and overdue bills, as well as its failure to implement complaints rulings from the Energy Ombudsman.

In fact, Ofgem announced in September 2018 that it would open an investigation into Scottish Power customer service response practices.

In contrast to the above, the latest Which? Survey has awarded Scottish Power high marks for its complaint response turnaround time. According to the supplier’s own website, Scottish Power received 26,833 in September 2018. Of these, 59% were resolved on the same day and 76% were resolved within five working days.

Scottish Power Login

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With the Scottish Power online account, customers can submit meter readings, pay their bills and track their energy usage all from the comfort of their own home! There is a separate account system for domestic and business customers.

Scottish Power App

As well as the online account system, there is also a Scottish Power app. On the YourEnergyApp, customers can:

  • Manage account personal details
  • View bills
  • Track energy usage
  • Manage direct debit payments
  • Submit meter readings
  • Switch tariffs
  • Scottish Power moving home

The Scottish Power app is free to download for all customers from the App Store and Google Play store for Apple and Android devices respectively.

If you want to find out more, have a look at our Scottish Power Login guide.

Scottish Power Smart Meters

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A Scottish Power smart meter can be requested directly through the supplier’s website. This smart meter will send readings to Scottish Power automatically. It also gives customers a greater understanding than normal meters for the purpose of monitoring consumption and budgeting.

Scottish Power Extra services

The supply of gas and electricity is not all that is offered by Scottish Power. Whether customers are looking for energy efficiency or peace of mind, these services could be relevant. These services range from boiler care to smart thermostats. Let's have a look at what each service entails.

Scottish Power Boiler Care

Boiler cover is a must if you want to protect yourself from the costs of repairing or replacing a broken or faulty boiler. If you are a customer with Scottish Power you may receive a favourable boiler cover rate through the supplier’s partnered insurance company, Domestic and General.

The Maintenance and Support Plans available offer an annual service, repairs and boiler maintenance tips. Find out about the supplier’s policies, plans and prices in our Scottish Power Boiler Cover guide.

Scottish Power Cover for Emergencies

Scottish Power has partnered with a home emergency insurer AXA to offer customers insurance for plumbing (leaks, burst pipes, etc), drains (blocked toilets, clogged sink valves, etc) and electrical systems (wiring problems that fail to turn the lights on, etc).

You can choose from one of three types of cover:

  1. Plumbing and drains only
  2. Plumbing, drains and electrical
  3. Electrical only

Scottish Power Appliance Care

You can get Appliance Care for a range of kitchen appliances to minimise the risk of breakdown through Scottish Power’s insurance partner, Domestic and General. Some of the domestic white goods covered under Appliance Care plans include:

  1. American fridge freezer cover
  2. Oven cover
  3. Washing machine cover

Scottish Power EV Charging

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Electric vehicles or EVs are vital to achieving the UK’s net-zero carbon emissions target for 2050. Scottish Power is playing its part by facilitating the installation of EV home chargers coupled with the provision of attractive EV tariffs.

An EV home charger costs £899, including installation without any grants. Customers can apply for government funding to finance part of the cost

Scottish Power Smart Thermostat

In addition to smart meters, Scottish Power may also offer Smart Thermostats which let you control and regulate your home’s temperature, even when you are not there.

Here is how it works:

  1. You can use a dedicated app connected to your smart thermostat to monitor or alter your heating. So if you forget to switch your heating off before you leave your home, you can do so through the app.
  2. When temperatures drop overnight in the winter, there is no need to worry about frozen pipes. The smart thermostat will detect low temperatures and switch the heating on automatically.

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