Telephone

Save money on your energy bills!

Our call center is currently closed. You can compare our energy offers or leave your phone number and get a free callback.

Compare Energy Suppliers or

Guernsey Electricity: latest tariffs & company contact

Guernsey Electricity is the sole electricity provider and distributor for the bailiwick of Guernsey. Importing most of its energy from France, the supplier is determined to provide electricity that comes from renewable sources to both domestic and business customers. Read on to find out what more the provider can do for you.


About Guernsey Electricity

Electricity arrived in Guernsey in the late 1800s for just a limited number of consumers. The Guernsey Electric Light & Power Company launched in 1907, and it changed its name to Guernsey Electricity in 1993. The company now provides electricity to just over 300,000 island residents.

While the company used to generate all of its electricity locally at the Vale Power Station, Guernsey Electricity began to import electricity from the European Grid through an undersea cable that links Guernsey to France via Jersey in November 2000.

The cable is run by the Channel Islands Electricity Grid, which plans to build another undersea cable that will connect the island directly to the French grid in the near future.

The provider now imports more than 90% of the Island’s electricity. Guernsey previously imported electricity from a mix of nuclear and hydroelectric sources. However, since January 2020, 100% of this imported electricity comes from renewable and low-carbon sources, like wind, solar, and hydroelectric power stations.

The Vale Power Station on the island relies on residual fuel oil (a low-value petroleum product) and Diesel. It is only used for emergency generation when the imported power can not meet the demand of the Island.

Tariffs and prices

Guernsey Electricity offers a range of domestic and business tariffs for its customers. We have broken down the tariffs so that you can decide which works best for you.

All electricity bills are paid on a quarterly basis by default; however, customers can arrange to be billed on a monthly basis. You will need to contact Guernsey Electricity to request this type of payment.

Not sure what tariff you are on with Guernsey Electricity? You can find this information on your latest bill under where it says Transaction Type.

Standard Domestic tariff

Guernsey Electricity’s standard tariff charges a single rate for your electricity usage. A medium-sized household using 3,100 kWh of electricity annually would spend an estimated £657.16 per year on this tariff.

Standard Domestic tariff
Cost type Price
Primary meter standing charge £17.97 per quarter
Secondary meter standing charge £3.01 per quarter
Unit rate 18.88p per kWh

Domestic Super Economy 12 tariff

Households on the Domestic Super Economy 12 tariff are charged two different rates for electricity consumption. The low rate is applied for 10 hours at night, when usage is generally low, and for two hours during the day. A higher unit rate is applied for the remaining 12 hours during the day.

For information concerning what times the discounted rates are available, call Guernsey Electricity at 200700, and select option four.

This tariff is ideal for customers with storage heaters. These heaters would collect the energy at night when electricity is cheaper, and then release it during the day.

Domestic Super Economy 12 tariff
Cost type Price
Primary meter standing charge £17.97 per quarter
Secondary meter standing charge £4.65 per quarter
Low unit rate 8.18p per kWh
Normal unit rate 19.73p per kWh

Superheat Domestic tariff

The Superheat Domestic tariff is ideal for customers with electric boilers, electric panel heaters and underfloor heating. Customers can only connect sources of heat to the tariff, so usage from lighting would be on a different tariff with the primary meter.

Superheat Domestic tariff
Cost type Price
Primary meter standing charge --
Secondary meter standing charge £3.01 per quarter
Unit rate 8.99p per kWh

Domestic Heat Pump tariff

This tariff can only be applied to heat pumps and their associated controls. This type of renewable electric heating runs at up to 300% efficiency and can help you cut back on your heating expenses.

Domestic Heat Pump tariff
Cost type Price
Primary meter standing charge --
Secondary meter standing charge --
Unit rate 12.48p per kWh

Buy Back tariff

Customers on this sort of feed-in tariff have their own generation equipment, such as solar panels, installed. These customers can get paid for the electricity they put back into the grid.

Buy Back tariff
Cost type Price
Primary meter standing charge --
Secondary meter standing charge --
Unit rate 9.90p per kWh

Business tariffs

Apart from domestic tariffs, Guernsey Electricity also offers tariffs for business electricity. The above tariffs for households can also be applied to businesses at the same price.

On top of these tariffs, Guernsey Electricity offers two additional tariffs for industrial customers only: the Industrial tariff and the Industrial Economy tariff. Since these electricity tariffs depend on voltage, you should contact Guernsey Electricity directly to request a quote.

Work at Guernsey Electricity

lightning bolts

Are you interested in working at Guernsey Electricity? The company claims to encourage personal development for its staff through job training and in-house courses. Guernsey Electricity also provides employees with the opportunity to study for formal qualifications.

You can find current job vacancies on the company’s website by selecting About on the homepage and then clicking on Careers. The electricity company currently employs around 200 people. Opportunities range from electrical operations and engineering to customer service and retail positions.

You can also apply for an electrical apprenticeship with Guernsey Electricity. If you’re interested, you can apply online. All applicants must take a maths and logic test before moving on to the interview process.

Guernsey Electricity also offers work experience for teenagers and young adults looking to choose a career path. These positions generally last for just a week.

Contact

There are various ways to get in touch with Guernsey Electricity. Below you will find the latest contact details to help you get your query sorted as soon as possible.

Are you calling from outside of Guernsey? If you are calling Guernsey Electricity from outside of Guernsey, you should dial +44 1481 before the relevant six-digit phone number. If you are calling from the UK, you should dial 01481 before the six-digit phone number.

Emergency contact information

If you are experiencing an electrical emergency, you should immediately call 0800 587 0285. This is a free phone number, and lines are open 24 hours a day, seven days a week.

Speak to a representative

To speak with someone from Guernsey Electricity, you should call 200700. Representatives are available Monday through Friday from 9 am to 5 pm.

You will first listen to an automated voice message that will direct you to the right department depending on your enquiry.

  1. To report an emergency or a power outage, press 1.
  2. For electricians, plumbers, heating solution enquiries or electrical inspections, press 2.
  3. For the retail showroom or customer delivery enquiries, press 3.
  4. For account enquiries, payments, meter readings or if you are moving house, press 4.
  5. For Dial Before You Dig and new electrical supply enquiries, press 5.
  6. If you are having meter or prepayment issues, press 6.

If you are not sure which option to select, we recommend you hold on the line and you will be transferred to an operator who will direct you to the right department.

Meter and prepayment department

If you are having problems topping up your prepayment electricity meter, you should call Guernsey Electricity’s meter department on 241990.

You should also contact this department if your meter is not functioning properly or if you believe it has been damaged.

Guernsey Electricity showroom contact

If you have an inquiry about an appliance you already have or would like to purchase from the showroom, please contact the shop on 241941. You can also send an email to shop@electricity.gg. The showroom is open Monday through Saturday from 9 am to 5 pm.

Other ways to contact Guernsey Electricity

Customers can contact the provider online via various platforms.

You can write to Guernsey Electricity on Facebook Messenger. A representative will typically respond within a couple of hours. You can also send an email to customer.accounts@electricitiy.gg with details of your query.

If you need to make a payment, submit meter readings, or even notify the provider that you are moving house, you can do so on the Guernsey Electricity website. Simply go to the homepage, click on Online Services in the top right corner, and select your desired option.

You may even be able to find the solution to your query without having to contact the provider by having a look at the Guernsey Electricity FAQs page. You can locate this page by going to the provider’s website, clicking on Electricity in the top left-hand corner, and selecting FAQs. There is also a form at the bottom of the FAQs page that you can fill out to contact the provider online.

Make a complaint

There are a variety of ways you can contact Guernsey Electricity to make a complaint. You can call the electricity provider by phone on 200700. Hold on the line until you are put through to an operator. Explain what your complaint is about and you will be transferred through to the right department.

You can also send an email to complaints@electricity.gg or write a letter addressed to Guernsey Electricity, FREEPOST, Guernsey, GY1 5SS. We recommend you include as much of the following information as possible in your written complaint:

  • Your name, address, telephone number and account number.
  • The reason for your complaint.
  • Where and when the issue took place and who was involved.

Guernsey Electricity also invites customers to visit its main office at Guernsey Electricity Limited, Electricity House, Vale GY1 3AD. Explain to the receptionist that you would like to make a complaint and they will arrange for someone to speak with you in person.

If your complaint concerns a purchase from the Guernsey Electricity showroom, you should call 241941 and ask to speak with a manager.

Guernsey Electricity aims to respond to all complaints within three days. If you are not satisfied with how your complaint has been dealt with, you should call 200700 and ask to speak with the Customer Service Manager. Your complaint will then be reviewed.

If you are still not pleased with the result, you can then contact the Guernsey Trading Standards Service by calling 234567. This service will try to find a fair outcome for all parties involved.

Guernsey Electricity contact numbers

Refer to the table below to find the right phone number for the department you need.

Guernsey Electricity contact phone numbers
Department Phone number Opening hours
Customer service 200700 Monday-Friday: 9 am - 5 pm
Make a payment 200700 Monday-Friday: 9 am - 5 pm
Sales support 200700 Monday-Friday: 9 am - 5 pm
Complaints 200700 Monday-Friday: 9 am - 5 pm
Faulty meter 241990 Monday-Friday: 9 am - 5 pm
Guernsey Electricity showroom 241990 Monday-Saturday: 9 am - 5 pm
Electrical emergency 0800 587 0285 24/7