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Since its launch in 2017, Outfox the Market has promised to help customers save money on their energy bills while reducing their carbon footprint through its 100% renewable energy tariffs. Is it worth signing up with Outfox the Market? Read on and you’ll be able to decide for yourself.

Electricity: Renewables  100% renewable electricity
Fuel mix score: ★★★★★  0% use of fossil fuels
Domestic market: England, Scotland and Wales  Prices said to be going up
Based in: Leicester  Offers the Warm Home Discount
Selectra score: ★★★  Offers smart meters

On the face of it, their offer is simple and almost too good to be true - save hundreds of pounds a year on energy and be able to say you’re doing your bit for the environment.

On this page, we’ll be taking a closer look at Outfox the Market to see if it’s all it’s cracked up to be and perhaps shine a light on any downsides you should be aware of before signing up.

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Who Are Outfox the Market?

Outfox the Market is a small, independent energy provider that promises cut-price energy deals sourced from renewables sources. The company trades under the name Foxglove Energy, which also now owns Fischer Energy.

Is Outfox the Market Going Bust?

There have been rumours of Outfox the Market going bust due to the ongoing energy crisis. There have also been concerns with their customer service and a series of price hikes. However, Outfox the Market is a subsidiary of Foxglove Energy Supply and is able to protect customers from Outfox the Market going bust against the surging wholesale gas prices.

There will be an Outfox the Market price increase after 1 April as the energy regulator Ofgem has raised the price cap to a new historic high. While these price rises are meant to prevent Outfox the Market going bust, Outfox the Market generally tries to keep its prices below the price cap.

Outfox the Market took to social media to assure customers that it was not going bust and it didn’t. It remains active to this day and does not seem to be at risk of closing. In short, you shouldn’t be worried about Outfox the Market going bust.

In January 2020, Ofgem gave Outfox the Market a deadline to pay £602,930 or risk sanctions due to its failure to pay its FiT payments.

Outfox the Market Reviews

If the consumer review site Trustpilot is anything to go by, Outfox the Market reviews seem to be overwhelmingly positive. Of the nearly 31,000 customers who have left reviews on the provider, more than three quarters recorded a positive experience, 67% giving it the best rating of Excellent.

This is especially impressive as people tend to go to sites like Trustpilot in order to complain about their service, which makes positive reviews something of a rarity. Outfox the Market reviews, however, tend to focus on the positives - reviewers are particularly happy with the provider’s dedication to keeping customers’ bills low:

I've never been with a supplier where my bills have gone down. Really pleased that this company is committed to sustainable energy. I found it very simple to switch to Outfox the market, their prices are coming down now and are very competitive.

It’s true, a provider that will bring your bills down after you’ve signed up is not something we come across every day. As you can see, also coming in for praise is its commitment to sustainable energy and the simplicity of switching to Outfox the Market.

Overall, we can see why Outfox the Market reviews have a TrustScore of 4.4 out of 5. Its customers are a happy bunch and we hope they continue to get the service they’ve been getting from Outfox the Market. For more information on Outfox the Market reviews, see our dedicated page.

For the April to June 2021 period, the Citizens Advice currently have Outfox the Market in first place out of twenty two providers. Rating suppliers on number of complaints, ease of contact, clear bills, ease of switching, and customer guarantees it has an overall score of 4.25 out of 5 stars.

Just behind are M&S Energy (4.2 out of 5), E Energy (4.13 out of 5), and EDF Energy (4 out of 5).

Citizen's Advice Customer Service Ranking: Top 10
Rank Energy Supplier Rating
1 M&S Energy 3.95
2 Octopus Energy 3.95
3 EDF Energy 3.85
4 Co-Operative Energy 3.75
5 Outfox The Market 3.75
6 E-Energy 3.56
7 Affect Energy 3.45
8 So Energy 3.45
9 Utility Warehouse 3.15
10 Shell Energy 3.15

Information from Citizens Advice Last Updated March 2022

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Outfox the Market Login

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Many energy providers now offer customers the possibility of managing their account via a smartphone app. Outfox the Market are no different and have their own app which is available on Android and iOS. You can also access the Outfox the Market login from your desktop or laptop.

The app is currently rated 3 out of 5 stars for Android and 3.8 out of 5 stars on iOS. Users of the app have commented that whilst the app is good overall, trouble entering meter readings seems to be a common issue.

So, what can you do with the Outfox the Market app? You can:

  • Submit meter readings
  • Check your balance
  • Make payments
  • Download your statement
  • See how much energy you’ve used

Users can also use the Outfox the Market login to their account the “old-fashioned” way - via its online portal, which is best accessed on a desktop or laptop computer. Once logged in, users can do the following online:

  • Track their usage
  • See details of past usage/bills
  • Check their account balance
  • Submit meter readings
  • Get help taking your supply with you when you move home

The Outfox the Market login for the desktop website also offers an online chat function, so you can also solve any issues that might arise with your service by talking to an agent there rather than waiting over the phone.

For a step by step guide on how to log in to your Outfox the Market account, see our complete login page for this supplier.

Outfox the Market Tariffs

Money

There are currently two fixed Outfox the Market tariffs which depend on your meter type. The supplier even claims it's over £160 a year cheaper than the government price cap, which stands at £1,277 per year, while most major providers charge about as much as they can get away with.

The cheapest available at the time of writing, is its Fix'd X 21 29.0 tariff - here’s a breakdown of the different Outfox the Market tariffs available:

Fix'd X 21 29.0

The Outfox the Market Fix'd X 21 29.0 tariff is the cheapest tariff this supplier has. It's fixed for 12 months and has a £50 exit fee per fuel.

Fix'd X 21 29.0
Term Fixed for 12 months
Exit fee £50 per fuel
100% renewable electricity  
Carbon offset gas  

ECO7 Fix’d X Dec21 v1

The Outfox the Market tariff for customers with an Economy 7 meter.

ECO7 Fix’d X Dec21 v1
Term Fixed for 12 months
Exit fee £50 per fuel
100% renewable electricity  
Carbon offset gas  

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Outfox the Market Price Increase

Due to the ongoing energy crisis and the increase in the wholesale price of gas, many energy suppliers have been struggling to battle the rising costs. The Outfox the Market price increase began after the price cap in October 2021 and prices have continued to rise through to 2022.

The latest Outfox the Market price increase will come into effect from 1 April due to Ofgem raising the price cap to historic new levels. Normally the Outfox the Market price increase is below the price cap rate, however many customers might find themselves struggling with the increased costs.

Outfox the Market Fuel Mix

Ofgem regulations mean that every UK energy provider has to make information about its fuel mix publicly available, and Outfox the Market is no different. Luckily, this provider is particularly proud of its fuel mix, and with good reason:

- Coal Natural gas Nuclear Renewables Other
Outfox the Market 0% 0% 0% 100% 0%
Market average 2.7% 38.2% 16.1% 40.3% 2.7%

*The numbers in this table may not add up to 100 due to rounding.

As you can see, Outfox the Market’s fuel mix is made up of 100% renewable energy sources, specifically UK wind farms. This will be a big draw for those who like to do what they can to protect the environment, who will be encouraged to know that their company’s energy is produced entirely from wind power and does not rely on burning fossil fuels.

Outfox the Market Contact

If you’re looking for the Outfox the Market contact number in order to sign up or inquire about its tariffs, you can contact its sales team on the number below.

Outfox the Market department Number Opening hours
Sales 0800 103 2702 Monday to Friday, 8.30am to 5pm
Saturdays 9am to 2pm
telephone

If you don’t want to spend time waiting for an agent to take your call, you can request a callback by filling out the form on the Outfox the Market contact page on their website and let them know a convenient time to ring you. If you’re not happy with your service and you’re having trouble getting through to them, you can call one of our agents on 02039 360 059.

If you don’t feel like talking to a person, its website also offers a live chat function where you can get through to an agent without calling or you use the Outfox the Market contact email with hello@outfoxthemarket.co.uk.

It may be that you don’t even need a person to answer your query! If you’re an existing Outfox the Market customer and you’re experiencing problems with your account, it’s possible someone’s had the problem before. You may find a solution on the site’s Community page, where you’ll find helpful articles, guides and hundreds of forum posts with common questions answered.

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Outfox the Market Smart Meters

Outfox the Market has begun their rollout of smart meters. If you already have a smart meter and it's the older type of smart meter (SMETS1), Outfox the Market will try to connect to the Outfox the Market smart meter system. However, there is no guarantee the supplier will be able to because the older smart meters are not always compatible and it will revert to a standard meter when you switch, meaning you will need to provide a meter reading once a month, which you can do online via your account. You can also send a photo of your reading via email if you prefer.

Customers with the newer smart meter (SMETS2) shouldn't have to worry about losing the smart functionality of their meters. Most suppliers can easily connect to them and Outfox the Market will be in touch shortly after the switch to let you know when it will connect to it. They will also be able to install an Outfox the Market smart meter in your property free of charge so you will be able send them regular meter readings.

Outfox the Market Warm Home Discount

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Outfox the Market does offer the Warm Home Discount, however only to Core Group customers. At present, Outfox the Market is not planning to extend the Warm Home Discount to Broader Group customers.

If you are eligible as a Core Group customer, Outfox the Market will notify you and the discount will be applied to your bill automatically. You don't need to do anything.

Read more articles about Outfox the Market