Since its launch in 2017, Outfox the Market has promised to help customers save money on their energy bills while reducing their carbon footprint. Is it worth signing up with them? Read on and you’ll be able to decide for yourself.
|Electricity: Renewables||100% renewable electricity|
|Fuel mix score: ★★★★★||0% use of fossil fuels|
|Domestic market: England, Scotland and Wales||Prices said to be going down|
|Based in: Leicester||Doesn't offer the Warm Home Discount|
|Selectra score: ★★★||Not yet using smart meters|
On the face of it, their offer is simple and almost too good to be true - save hundreds of pounds a year on energy and be able to say you’re doing your bit for the environment.
On this page, we’ll be taking a closer look at Outfox the Market to see if it’s all it’s cracked up to be and perhaps shine a light on any downsides you should be aware of before signing up.
Who are Outfox the Market?
Outfox the Market is a small, independent energy provider that promises cut-price energy deals sourced from renewables sources. The company trades under the name Foxglove Energy, which also now owns Fischer Energy.
Is Outfox the Market going bust?
Rumours that the provider was at risk of going bust plagued the provider around 18 months ago following problems with its service and a series of price hikes. After a backlash from customers, however, Outfox the Market apologised and its service seems to have improved.
Outfox the Market took to social media to assure customers that it was not going bust and it didn’t. It remains active to this day and does not seem to be at risk of closing.
Outfox the Market reviews
If the consumer review site Trustpilot is anything to go by, Outfox the Market reviews seem to be overwhelmingly positive. Of the 19,000 customers who have left reviews on the provider, more than three quarters recorded a positive experience, 61% giving it the best rating of Excellent.
This is especially impressive as people tend to go to sites like Trustpilot in order to complain about their service, which makes positive reviews something of a rarity. Reviews for Outfox the Market, however, tend to focus on the positives - reviewers are particularly happy with the provider’s dedication to keeping customers’ bills low:
I've never been with a supplier where my bills have gone down. Really pleased that this company are committed to sustainable energy.
I found it very simple to switch to Outfox the market, their prices are coming down now and are very competitive.
It’s true, a provider that will bring your bills down after you’ve signed up is not something we come across every day. As you can see, also coming in for praise is its commitment to sustainable energy and the simplicity of switching to Outfox the Market.
Overall, we can see why this provider has a TrustScore of 4.4 out of 5. Its customers are a happy bunch and we hope they continue to get the service they’ve been getting from Outfox the Market. For more information on Outfox the Market reviews, see our dedicated page.
Many providers now offer customers the possibility of managing their account via a smartphone app. Outfox the Market does not offer this at present, but its website does claim that it is in the final stages of developing one that will be released soon.
At the moment, however, users are forced to log in to their account the “old-fashioned” way - via its online portal, which is best accessed on a desktop or laptop computer. Once logged in, users can do the following online:
- Track their usage
- See details of past usage/bills
- Check their account balance
- Submit meter readings
- Get help taking your supply with you when you move home
The Outfox the Market website also offers an online chat function, so you can also solve any issues that might arise with your service by talking to an agent there rather than waiting over the phone.
Logging into your account
For a step by step guide on how to log in to your Outfox the Market account, see our login page (coming soon).
There are a number of Outfox the Market tariffs at different prices to suit customers based on their needs. Its website will tell you that Outfox the Market’s cheapest tariff is £375 a year cheaper than the government price cap, which stands at £1,162 per year, while most major providers charge about as much as (some even more than) they can get away with.
A quote for a three-bedroom house in London with normal usage (that of 3-5 people) for a dual fuel with Outfox the Market will turn up a lot of options for you of between £766 and £912 per year. The cheapest available is its Fix'd 20 11.0 tariff - here’s a breakdown of the costs:
|Tariff name||Tariff type||Tariff term||Payment type||Electricity unit rate||Electricity standing charge||Gas unit rate||Gas standing charge||Exit fees|
|Fix'd 20 11.0||Fixed dual fuel||12 months||Direct debit||£0.1281 per kWh||£0.1132 per day||£0.0260 per kWh||£0.1132 per day||N/A|
This compares well with the rest of the market and is even more than the £375 a year cheaper claimed by the provider itself. There’s no doubt that Outfox the Market tariffs are cheap, but it’s worth shopping around for a deal that works for you - maybe you would prefer a prepayment meter or a variable tariff.
Ofgem regulations mean that every UK energy provider has to make information about its fuel mix publicly available, and Outfox the Market is no different. Luckily, this provider is particularly proud of its fuel mix, and with good reason:
|Outfox the Market||0%||0%||0%||100%|
*The numbers in this table may not add up to 100 due to rounding.
As you can see, Outfox the Market’s fuel mix is made up of 100% renewable energy sources, specifically UK wind farms. This will be a big draw for those who like to do what they can to protect the environment, who will be encouraged to know that their company’s energy is produced entirely from wind power and does not rely on burning fossil fuels.
Contact Outfox the Market
If you’re looking for the Outfox the Market phone number in order to sign up or inquire about its tariffs, you can contact its sales team on the number below.
|Outfox the Market department||Number||Opening hours|
|Sales||0800 103 2702||Monday to Friday, 8.30am to 5pm; Saturdays 9am to 2pm|
If you don’t want to spend time waiting for an agent to take your call, you can request a callback by filling out the form on the Outfox the Market website and let them know a convenient time to ring you. If you’re not happy with your service and you’re having trouble getting through to them, you can call one of our agents on 02039 360 059.
If you don’t feel like talking to a person, its website also offers a live chat function where you can get through to an agent without calling or you can email its team at email@example.com.
It may be that you don’t even need a person to answer your query!If you’re an existing Outfox the Market customer and you’re experiencing problems with your account, it’s possible someone’s had the problem before. You may find a solution on the site’s Community page, where you’ll find helpful articles, guides and hundreds of forum posts with common questions answered.
At the moment, Outfox the Market does not use smart meter technology. If you have a smart meter in your home it will revert to a standard meter when you switch, meaning you will need to provide a meter reading once a month, which you can do online via your account (see below). You can also send a photo of your reading via email if you prefer.
Outfox the Market has said, however, that it is committed to switching to smart meters and will do so in line with the government directive. Customers need not worry about this switch - the meters should make your life much easier and help you control your spending.
If you’d prefer a provider that would kit you out with a smart meter right away, our agents can help you find the best one!
Warm Home Discount
Outfox the Market does not offer the Warm Home Discount. This may put off some, but it’s worth noting that the cheapest deal is the cheapest deal regardless of whether it came with a discount or not. It may be that you would save more with Outfox the Market regardless of the fact that you wouldn’t be receiving the discount.
Your best bet is to shop around and see how much you would save before deciding if you even need to apply for the discount. Our agents can help you find the cheapest deal available to you and advise you on the best way to keep your energy bills down, you can call them on 02039 360 059.