Fischer Energy was a Leicester-based energy supplier that provided 100% renewable electricity. In 2019, the company rebranded as Foxglove Energy.
|Domestic market: Great Britain||100% renewable electricity|
|Number of customers: Less than 250,000||No exit fees|
|Electricity sources: Renewables||Only one tariff|
|Fuel mix score:★★★★★||No prepayment meter tariffs|
|Selectra score:★||No fixed-rate plans|
FAQs for Fischer Energy customers
1) What happened to Fischer Energy?
Fischer Energy changed its name to Foxglove Energy. The Leicester-based energy supplier now partners with Ørsted – a global leader in offshore wind energy from Denmark.
The company has not only changed its name - it’s also shifted its focus to renewable energy and now provides 100% renewable electricity that is sourced from wind farms.
2) Will my energy tariff change?
Former Fischer Energy customers will remain on the same tariff with the newly named supplier. This is a variable rate tariff, meaning that the prices are likely to change a few times each year.
3) How can I contact the supplier?
Even though Fischer Energy has changed its name, the supplier’s contact number has remained the same. Refer to our contact section below for more details.
4) My account was in credit. Will I get my money back?
Since only the name of the company has changed and not the actual supplier, customer credit will not be affected. Even if customers were transferred to a different supplier, the credit would still be honoured.
5) I don’t want to be with Foxglove. Can I switch to a different supplier?
Former Fischer Energy customers are not bound to the supplier. Since the supplier has no exit fees, customers will not be penalised for switching to a different supplier. We actually recommend comparing tariffs in your area and switching to a better deal.
Who is Fischer Energy?
Fischer Energy was a small, independent energy supplier that launched in January 2017. The company supplied energy to domestic customers on credit and Economy 7 meters.
In early 2019, the company rebranded as Foxglove Energy. The supplier continues to supplier 100% renewable electricity (which is specifically sourced from wind farms) to its suppliers.
Who owns Fischer Energy?
Fischer Energy was owned by Keith and Maria Bastian. They started the company with the intent to rectify the sad state of customer service in the energy industry. The couple continues to own the company, now known as Foxglove Energy.
What is Fischer Future Heat?
Fischer Energy was part of the Fischer group, which also included Fischer Future Heat, a successful storage heater company. Fischer Energy customers were eligible for discounts with Fischer Future Heat.
Fischer Energy reviews: What did customers say?
Were customers pleased with the service? We had a look at Fischer Energy reviews to find out. New companies usually perform well since they don’t have as many customers to manage. Compared to other independent energy suppliers, we found that many of the customer complaints arose at a much earlier stage.
The Fischer Energy reviews show that customers mainly complained about problems accessing the website and problems with billing in the first few months of operation. Fortunately, many customers reported that the billing issues were quickly resolved.
In the months before Fischer Energy changed its name, many recent complaints seem centred on price rises, although we would argue that many of these complaints most likely stem from a lack of understanding as to what a variable tariff is.
Fischer Energy only has one variable tariff, much like Bulb and other competitors, and perhaps customers weren’t made fully aware that this would mean that the price of their bill would also vary.
Further problems are less forgivable. Problems with communication about feed-in tariff payments to customers with solar panels should not have occurred. There were various complaints about how customers have not been paid for their energy and have had difficulties contacting the team who are in charge of this department.
Fortunately for former Fischer Energy customers, its new name seems to have brought better service. The supplier now has a rating of 4.2 out of five stars on customer review site Trustpilot.
Fisher Energy login: How do I access my account?
The Fischer Energy login page is no longer available. To access your online account, you will need to go to the supplier’s new webpage.
Simply go to the Foxglove website and click on where it says Sign in in the upper right corner. You will then be prompted to submit your email address and password.
Once logged in to your account, you will be able to do the following:
- Submit meter readings.
- Check your account balance.
- Update your contact preferences.
- Pay your bills.
Does the supplier have an app?
The supplier does not currently have a mobile app that customers can use to access their accounts. This may be a possible turn off for some customers who manage most of their day-to-day activities with their phone, but this has yet to be seen.
Does it supply smart meters?
Fischer Energy did not supply smart meters. The newly named supplier does not currently supply smart meters either.
If you have a smart meter and switch to the supplier, your meter will lose its smart functionality. The meter will continue to work, but it will no longer submit your meter readings automatically to the supplier. You will be required to submit them manually.
If you would like to have a smart meter installed, most other energy suppliers do install them for free. Since the Fischer Energy tariff does not have exit fees, you’re free to switch to another provider that is more technologically advanced. Give us a call on 020 3936 0059 and one of our energy experts will help you find an affordable solution.
What tariffs does the supplier offer?
Even though the Fischer Energy name has changed, the supplier still offers the same tariff: the One Fair Tariff. This is a variable tariff, meaning that the rates will fluctuate in line with the wholesale price of energy.
This tariff has no exit fee, meaning that customers are free to switch to another energy supplier without being charged for leaving.
Unlike most suppliers, customers are unable to register for this One Fair Tariff online. You must call the supplier if you wish to open an account.
The table below breaks down the rates for the One Fair Tariff. Calculations are based on a medium-sized household in London that uses the average consumption levels of energy, which is 2,900 kWh of electricity and 12,000 kWh of gas per year. Rates are accurate as of June 2020.
The One Fair Tariff is also available as electric only, as well as for Economy 7 meters.
|Electricity unit rate||15.921p per kWh|
|Electricity standing charge||29p per day|
|Gas unit rate||3.677p per kWh|
|Gas standing charge||22.37p per day|
|Total estimated cost per month||£85|
|Total estimated cost per year||£1,061|
Feed-in tariffs are special tariffs for customers who generate their own energy at home, typically via solar panels. They can then sell the energy that they don’t use back to the grid, effectively making money on their energy. Unfortunately, customers reported have quite a lot of problems with Fischer Energy’s feed-in tariff. Many reported not being paid for the energy they produced.
Does it offer business energy tariffs?
Fischer Energy only supplied energy for domestic properties. As Foxglove, the company still does not offer plans for businesses.
If you’re specifically looking for business energy solutions, we recommend giving us a call here at Selectra on 020 3936 0059 to get a personalised business energy comparison.
How do I submit my meter readings?
There are a couple of ways for former Fischer Energy customers to submit meter readings. You can either call the supplier or submit them online via the newly named supplier’s website.
Customers must submit their meter readings each month in order to ensure accurate billing.
How do I contact Fischer Energy?
Even though the Fischer Energy name has changed, the contact number remains the same. The table below breaks down the latest contact details for former Fischer Energy customers.
|Fisdcher Energy contact number||0800 103 2769|
|Coop email firstname.lastname@example.org|
|Coop Energy address||16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL, England|
|Gas emergency||0800 111 999|
|Energy Ombudsman||0330 440 1624|
Customers can also reach out to the supplier via Facebook or the live chat on its website.
Make a complaint
In the case that you need to make a complaint to Fischer Energy, you should contact the newly named supplier by either calling 0800 017 9896 or sending an email to email@example.com.
A member of the customer service team will aim to resolve your complaint at your first point of contact. If you are not satisfied with the resolution, you can escalate the complaint to the Customer Resolution team. A representative will contact you within two business days to offer you a second possible resolution.
If you are still not pleased with the offer, you should request a deadlock letter from the supplier. This confirms that a mutually acceptable solution has not been found.
You are then able to escalate the complaint to the Energy Ombudsman by calling 0330 440 1624 or sending an email to firstname.lastname@example.org. This is a free and independent service that will review the complaint.
If you do not have a deadlock letter, you can take your complaint to the Energy Ombudsman if eight weeks have passed since you first made contact to raise the issue.
What makes up its energy mix?
Fischer Energy uses 100% renewable electricity. The supplier works in partnership with Danish Ørsted, a global leader in developing and building offshore wind farms.