Fischer Energy is now Outfox the Market: FAQs & details

Fischer Energy was a Leicester-based energy supplier that provided 100% renewable electricity.

Fischer Energy has closed Since the closure of this supplier, information in this guide is no longer frequently updated. All information presented here was correct at time of original publication and is for reference purposes only. Tariffs are no longer available as the provider has rebranded as Outfox the Market. Please contact the new supplier directly for more information.

FAQs for Fischer Energy customers

Who is Fischer Energy?

Fischer Energy was a small, independent energy supplier that launched in January 2017. The company supplied energy to domestic customers on credit and Economy 7 meters.

In early 2019, the company rebranded as Foxglove Energy. Foxglove continues to supply 100% renewable electricity to its suppliers.

Who owns Fischer Energy?

Fischer Energy was owned by Keith and Maria Bastian. They started the company with the intent to rectify the sad state of customer service in the energy industry. The couple continues to own the company, now known as Outfox the Market.

What is Fischer Future Heat?

Fischer Energy was part of the Fischer group, which also included Fischer Future Heat, a successful storage heater company. Fischer Energy customers were eligible for discounts with Fischer Future Heat.

Fischer Energy reviews: What did customers say?

Were customers pleased with the service? We had a look at Fischer Energy reviews to find out. New companies usually perform well since they don’t have as many customers to manage. Compared to other independent energy suppliers, we found that many of the customer complaints arose at a much earlier stage.

The Fischer Energy reviews show that customers mainly complained about problems accessing the website and issues with billing in the first few months of operation. Fortunately, many customers reported that the billing issues were quickly resolved.

In the months before Fischer Energy changed its name, many complaints seem centred on price rises, although we would argue that some of these complaints most likely stem from a lack of understanding as to what a variable tariff is.

Fischer Energy only had one variable tariff, much like Bulb and other competitors, and perhaps customers weren’t made fully aware that this would mean that the price of their bill would also vary.

Further problems are less forgivable. Problems with communication about feed-in tariff payments to customers with solar panels should not have occurred. There were various complaints about how customers had not been paid for their energy and had difficulties contacting the team who are in charge of this department.

Fortunately for former Fischer Energy customers, its new name seems to have brought better service. Outfox the Market now has an average rating of 4.6 out of five stars from over 26,000 reviews on customer review site Trustpilot.

Fisher Energy login: How do I access my account?

The Fischer Energy login page is no longer available. To access your online account, you will need to go to the supplier’s new webpage.

Simply visit the Outfox the Market website and click on where it says Sign in in the upper right corner. You will then be prompted to submit your email address and password.

Once logged in to your account, you will be able to do the following:

• Submit meter readings.
• Check your account balance.
• Update your contact preferences.
• Pay your bills.

Does the supplier have an app?

While Fischer Energy did not have its own dedicated app, under its new name, Outfox the Market has a mobile app that customers can use to access their accounts. This is available on both Apple and Android devices.

Does it supply smart meters?

Fischer Energy did not supply smart meters. At the time of writing, Outfox the Market does not currently supply smart meters either.

If you have a smart meter and switch to the supplier, your meter will lose its smart functionality. The meter will continue to work, but it will no longer submit your meter readings automatically to the supplier. You will be required to submit them manually.

If you would like to have a smart meter installed, most other energy suppliers do install them for free.

What tariffs does the supplier offer?

Fischer Energy offered the One Fair Tariff. This was a variable tariff, meaning that the rates fluctuated in line with the wholesale price of energy.

This tariff had no exit fee, meaning that customers were free to switch to another energy supplier without being charged for leaving.

Unlike most suppliers, customers were unable to register for this One Fair Tariff online and had to call the supplier if they wished to open an account.

The One Fair Tariff was available as dual-fuel or electric only, as well as for Economy 7 meters.

To find out more about tariffs from the supplier under its new guise, visit Outfox the Market.

Feed-in tariffs

Feed-in tariffs were special tariffs for customers who generate their own energy at home, typically via solar panels. They could then sell the energy that they didn’t use back to the grid, effectively making money on their energy. Unfortunately, customers reported have quite a lot of problems with Fischer Energy’s feed-in tariff, with some claiming not to have been paid for the energy they produced.

In early 2020, the Feed in Tariff scheme was replaced by the Smart Export Guarantee. If you were planning on taking advantage of the Feed in Tariff, please be aware that the scheme stopped accepting new applicants as of March 2019. This means that no new households will be able to receive the Feed in Tariff’s discounted rates.

Does it offer business energy tariffs?

Fischer Energy only supplied energy for domestic properties. As Outfox the Market, the company still does not offer plans for businesses.

If you’re specifically looking for business energy solutions, we recommend giving us a call here at Selectra on 020 3318 3633 to get a personalised business energy comparison.

How do I submit my meter readings?

There are a couple of ways for former Fischer Energy customers to submit meter readings. You can either call the supplier or submit them online via the Outfox the Market website.

Customers should submit their meter readings each month in order to ensure accurate billing.

How do I contact Fischer Energy?

Even though the Fischer Energy name has changed, the contact number remains the same. The table below breaks down the latest contact details for former Fischer Energy customers.

Customers can also reach out to the supplier via Facebook, Twitter or the live chat on its website.

Make a complaint

In the case that you need to make a complaint about Fischer Energy, you should contact the newly named supplier by either calling 0800 103 2702 or sending an email to [email protected].

A member of the customer service team will aim to resolve your complaint at your first point of contact. If you are not satisfied with the resolution, you can escalate the complaint to the Customer Resolution team. A representative will contact you within two business days to offer you a second possible resolution.

If you are still not pleased with the offer, you should request a deadlock letter from the supplier. This confirms that a mutually acceptable solution has not been found.

You are then able to escalate the complaint to the Energy Ombudsman by calling 0330 440 1624 or sending an email to [email protected]. This is a free and independent service that will review the complaint.

If you do not have a deadlock letter, you can take your complaint to the Energy Ombudsman if eight weeks have passed since you first made contact to raise the issue.

What made up its energy mix?

Fischer Energy used 100% renewable electricity. The supplier worked in partnership with Danish Ørsted, a global leader in developing and building offshore wind farms.