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Click Energy: Reviews & Thorough Top-up Guide

Click Energy NI is one of five providers that supply electricity to domestic customers in Northern Ireland. Founded in 2015, it offers a wide range of tariffs with three pay monthly plans, three prepayment options, a green business tariff and an energy deal specifically designed for farmers.


Electricity: Renewables 100% renewable energy
Fuel mix score: ★★★★★ Offers good rewards and referral scheme
Domestic Market: Northern Ireland Number of negative reviews online
Customers: 30,000 Expensive standard tariffs
Selectra score: ★★ Recent price hikes

Background on Click Energy

Click Energy is an electricity supplier based in Derry, Northern Ireland. Established in 2015, it remains one of Northern Ireland’s smaller energy suppliers, catering for just 4% of consumers.

The founders of Click Energy NI aimed to make the new supplier a ‘new breed of energy provider’, that puts customers in charge of their energy - as Managing Director Damian Wilson has stated, the original goal was to be a:

‘New breed of electricity provider that would provide customers in Northern Ireland with excellent value, incredible customer service and clear billing.’

Does Click Energy supply gas?

No, Click Energy is one of four suppliers in Northern Ireland that only supply electricity to domestic customers. These suppliers are:

There are only two gas suppliers available: Firmus Energy and SSE Airtricity. SSE Airtricity also sells electricity, making it the only energy company in Northern Ireland to offer both fuels.

Click Energy reviews

As a small supplier with a small customer base, there are not a lot of Click Energy customer reviews.

energy flame, bill, money

In 2017, it was reported that the UK review site Which? named Click the top electricity supplier in Northern Ireland. With an overall customer score of 84%, top marks for bill clarity and accuracy, and nearly two thirds of customers rating the provider excellent for value for money, it seemed the new supplier on the block was doing everything right.

However, since then, Click Energy seems to have faced some ups and downs. In its 2018 annual survey, Which? was unable to award the supplier a customer score as it did not receive enough responses from customers.

A similar issue occurred in Consumer Council NI’s survey in October 2018, where, due to a very low response rate, Click Energy only received 55% for customer satisfaction. By August 2019, the response rate improved and 75% of customers reported satisfaction with Click Energy, which was the highest percentage received amongst the five suppliers.

Online Reviews

Despite the high customer satisfaction percentage reported by Consumer Council NI, on Reviews.io, Click Energy has a review score of just 3.47 out of five and only 61% of customers would recommend switching to the supplier. While this is not an awful score, it means a fair amount of customers are not happy with the service they have received.

Good comments praise how easy it is to switch to the provider, but negative reviews frequently mention price increases, rude customer service agents and issues with the Click Energy top up process.

Click used to be the better, cheapest option, but now with price hikes (it is) definitely not. Anonymous customer

Price hikes appears to be the principal complaint expressed by dissatisfied customers. A number mention significant increases in price after a few months with the company, but most focus on a big price increase that took place in October 2019 when Click raised its unit rates and brought in standing charges.

While all energy providers raise their prices from time to time, it seems Click Energy customers felt they were not warned about the increase and it has made Click more expensive than other providers.

How do you top up with Click Energy?

If you have a prepayment tariff, there are a number of ways to top up your Click Energy account, including online, over the phone and in a PayPoint store. Unlike a lot of providers, Click lets you top up a minimum of £5, which is really useful if you are both a bit short on cash and/or trying to limit your energy consumption.

Top up online

The Click Energy top up online option is probably the most convenient way to top up your credit as you can do it from the comfort of your home at whatever time suits you.

To complete your Click Energy top up online, click on the ‘TOP UP’ button located at the top of the supplier’s homepage. You will then need to enter the required top up details, which include:

  • Your Keypad Reference Number (KPN)
  • The amount you want to top up (from £5 to £175)

After entering these details, click the ‘Submit secure payment’ button and follow the instructions to complete your Click Energy top up.

Click Energy is currently raising money for Diabetes UK. When topping up online, you can choose to make a £1 to £20 donation to the charity. The online top up system automatically sets a £1 donation, but you can change this to £0 if you do not wish to make a contribution.

Top up via phone

If you would prefer to do your Click Energy top up over the phone, you can ring the provider’s automated top up phone line on 0800 1 070 733 for free. Like topping up online, you will need to provide your KPN in order to complete the process.

Top up with PayPoint

You can also top up your Click account at a local PayPoint store. To do this, you will need to take your meter key to a PayPoint store and add on as much credit as you want (minimum £5).

You then need to transfer the credit to your meter. This is really easy to do - just insert your key into your meter and leave it for around five seconds. The credit will transfer automatically and then your Click Energy top up will be complete.

Emergency credit

Emergency credit is designed to help you out if you forget or are unable to top up your electricity meter. Click Energy’s emergency credit kicks in if your credit falls below £1 on a standard tariff or £2 on an Economy 7 tariff.

If you fall below these amounts, a ‘low credit warning’ will sound on your meter. This will last two minutes and repeat every 30 minutes (only during the day from 11am to 10pm) until you press any button on your meter. When you press a button, you activate £1 of emergency credit that will keep your supply turned on, giving you time to top up using one of the methods outlined above.

Click Energy also offers ‘friendly credit’ to ensure you are never left without energy during the night, weekend and certain holidays. This kicks in when you have used up the £1/£2 emergency credit automatically provided.

  1. During the night - if your credit runs out after 4pm on a weekday, your energy supply will still stay on until 11am the next day.
  2. Weekends - if your credit runs out after 4pm on a Friday, your energy supply will stay on until Monday at 11am.
  3. Certain holidays - if your credit runs out on the 1st January, 17th March, 12th July or 25th December, your energy supply will stay on until 11am the next working day.

Tariffs & rates

The majority of Click Energy customers opt for prepayment tariffs, but the supplier also offers the option to pay monthly. It currently has three pay as you go options and three pay monthly options. The Click Energy tariffs currently available (Feb 2020) are as follows:

Prepayment tariffs:
  • Keypad 24hr
  • Keypad Economy 7
  • Keypad Powershift
Pay monthly tariffs:
  • BillPay 24hr
  • BillPay Economy 7
  • BillPay Day Night

With the Click Energy pay monthly tariffs, customers have the choice between a fixed or variable monthly payment plan.

With the fixed option, you will pay a set amount every month based on estimated usage. This amount will be reviewed every six months to check you are not paying too much or too little according to your energy usage.

The variable option means your bill is based on your actual usage every month, so one month you could pay more and the next less, depending on your energy consumption. If you opt for this payment method, you will need to submit meter readings between the 25th and 28th of every month to ensure your bill is accurate.

As well as its pay as you go and monthly tariffs, Click Energy also has a green business tariff and a ‘Rural Saver’ deal designed for farmers. To find out more about either tariff, you can give Click Energy a ring, or email business@clickenergyni.com (for the business tariff) or ruralsaver@clickenergyni.com (for the rural saver tariff).

In the table below we list the off peak and peak times for Click's Economy 7 tariffs. During these times you will get different rates - a higher unit rate during peak times and a lower unit rate during off peak times.

Click Energy off peak and peak times
Tariff name Peak times Off peak times
Keypad Economy 7
  • 8am-1am (winter)
  • 9am-2am (summer)
  • 1am-8am (winter)
  • 2am-9am (summer)
Keypad Powershift
(in times not mentioned,
normal rates apply)
  • 4pm-7pm (weekdays only)
  • 12am-8am (weekdays)
  • 7pm-12am (weekends)
BillPay Economy 7
  • 8am-1am (winter)
  • 9am-2am (summer)
  • 1am-8am (winter)
  • 2am-9am (summer)
BillPay Day Night
  • 8am-1am (winter)
  • 9am-2am (summer)
  • 1am-8am (winter)
  • 2am-9am (summer)

Is Click Energy the cheapest electricity provider?

As we mentioned in the Click Energy reviews section, a lot of customers have complained about the supplier increasing its electricity prices.

The last major increase was in October 2019, when Click raised the unit rate on all its tariffs by 5.87% and introduced a standing charge of either 8.895p or 11.138p per day (depending on the tariff). Overall, this means that annual costs will typically rise by £64 for customers who pay monthly, and £73 for prepayment customers.

This is quite a significant increase so it’s understandable why many customers are upset. It also means that Click Energy is no longer the cheapest provider in Northern Ireland.

In fact, according to figures collected by Consumer Council NI, based on average consumption rates, Click’s monthly standard tariff is now the most expensive option out of all electricity suppliers, while its prepayment standard tariff is the second most expensive option.

Standard pay monthly tariffs
Energy Provider Tariff Payment method Annual cost Additional tariff info
Click Energy Bill Pay 24h Pay on receipt of bill £608
  • £15 credit for new customers
Budget Energy Bill Pay Standard 24 Hr Direct Debit & post £601
  • n/a
Power NI Standard Rate Pay on receipt of bill £600
  • 2% discount if activate online account
Electric Ireland Standard Billpay Pay on receipt of bill £587
  • No standing charge
SSE Airtricity Home Electricity Non Direct Debit & post £581
  • 12 month fixed
  • 9% discount on unit rate
  • £40 early exit fee

*figures based on average annual electricity consumption (3,200kWh) and include VAT at 5%.

Standard prepayment tariffs
Energy Provider Tariff Payment method Annual cost Additional tariff info
SSE Airtricity SSE Airtricity Standard Pay as you go £639
  • n/a
Click Energy Keypad 24h Pay as you go £616
  • £15 credit for new customers
Budget Energy Keypad Standard 24 hr Pay as you go £597
  • n/a
Electric Ireland Standard Keypad Pay as you go £585
  • No standing charge
Power NI Keypad Discount Pay as you go £585
  • Free electricity (£1-£4) on
    top ups between £50-£175
    done online or via mobile app

*figures based on average annual electricity consumption (3,200kWh) and include VAT at 5%.

The best way to find the perfect electricity provider and plan for you is by comparing energy providers. Use our simple energy comparison tool or give our energy experts a ring on 02039 360059 to find the cheapest deal for you!.

How do I pay my Click Energy bill?

The standard payment option for all monthly Click Energy tariffs is monthly Direct Debit. There are other payment options available (such as quarterly direct debit or pay on receipt of bill) but you will likely be asked for a £150 security deposit if you wish to use one of these alternative methods.

Customers with prepayment tariffs pay for their energy as they use it by putting credit on their Click Energy account. For example, if you top up £10, you can use £10 worth of energy before you run out and need to top up again.

Click Energy's green fuel mix

A provider’s fuel mix refers to what sources it gets its energy from, e.g. coal, natural gas, nuclear and renewables. In the UK, energy providers are making efforts to become more green by sourcing more of their energy from renewables. Progress is constantly being made in this area and April 2018 to March 2019 was the country’s greenest year to date, with 32.8% (on average) of energy coming from sustainable sources.

Click Energy performs very well here, sailing far above the UK average by buying all of its electricity from green energy sources, such as wind, solar power and biomass. This means that, as of January 2020, Click Energy’s fuel mix is 100% renewable, making it Northern Ireland’s greenest domestic provider!

All new customers will now be placed on Click’s new green tariffs. Existing customers can switch over to these tariffs for no extra charge, but will need to contact the supplier to do so.

Get paid for your green energy!If you produce your own renewable energy, Click Energy will buy it off you through a Power Purchase Agreement (PPA). Every month you can receive payment for every 50kw of green energy you produce and sell to Click. To learn more about this programme, ring the Click Energy team on 0800 1 070732.

Login & online account

To make managing your energy tariff easy, Click Energy offers an online account system where you can keep on top of your tariff and spending by monitoring your energy usage. The Click Energy login process is quick and easy; let’s break it down step by step:

  1. Head to the clickenergyni.com homepage - you can do this by typing Click Energy NI into your search energy and clicking the result that reads ‘Click Energy - Northern Ireland’s Low-Cost Electricity…’
  2. When on the homepage, click the button in the top left hand corner that reads ‘CLICK IN’.
  3. Enter the email address and password that are connected to your Click Energy account.
  4. Click the Login button.

If you have forgotten your password, you can easily set a new one. On the Click Energy login page, click the link that reads ‘Set a new password’. Enter the email address associated with your account and Click will send you a new password via email. Follow the instructions in the email and you will have a new password in no time.

Mobile app

Unfortunately, there is currently no Click Energy app. This is very normal for smaller and newer energy providers as they do not have the money to develop a mobile app. Perhaps Click will bring one out in the future, but for now the best way to manage your energy tariff is through the online portal.

Extra services

While Click Energy doesn’t offer a wide range of extra services - such as energy saving technology like some bigger and medium-sized electricity providers - there are a handful of benefits that come with being a Click customer.

flame and lightbulb in box
 Clickback loyalty scheme

The Clickback loyalty scheme is a reward scheme that gives Click Energy customers discounts on high-street brands and supermarkets, including big names such as Adidas, Argos, Sainsbury’s and M&S.

To benefit from the scheme, you need to register for an account on clickbacks.co.uk using your click energy email address. Once registered and signed in, you can view all the deals available. To redeem the discounts, you will need to purchase a card or e-voucher for the relevant store. These can then be topped up on the website in order to receive more discounts.

If you encounter any problems with your Clickback account, you can call the company’s helpline on 020 8201 6483 (Monday to Friday: 9:30am to 5:30pm).

 Referral scheme

Click Energy also has a referral scheme. The Friends with Benefits programme means Click customers receive £20 worth of free electricity if they refer a friend or family member to switch to the provider.

To receive the reward, your family member or friend must quote your unique referral code when switching. The good news is there is no limit on how many referrals you can make, so if you refer five friends to switch, for example, you could get £100 worth of free electricity!

To get your unique referral code, you will need to contact Click Energy directly.

Contact Click Energy

If you need to get in contact with Click Energy with a burning question or a complaint, you can ring the supplier on the following phone number.

 Click Energy contact number: 0800 1 070 732 *Monday - Friday: 8am - 8pm; Saturday: 9am - 4pm

If you can't get through or get your question answered, give us a call on 02039 360059. Our call agents are experts in all things energy and will be able to get your issue sorted!

The supplier also has a number of different contact methods to try if you can’t get through over the phone, including email and a live chat. To find out more about these contact options, head to our dedicated Click Energy contact page.

The address for Click Energy is: Click Energy, Timberquay, 100-114 Strand Rd, Derry/Londonderry, BT48 7NR.

Selectra’s score

Click Energy got off to a good start in 2015, but seems to have gone a bit downhill in recent months. From being one of Northern Ireland’s cheapest suppliers and ranked a top supplier by Which?, it now is one of the most expensive providers and customers are leaving a lot of negative reviews online.

It does offer a good range of tariffs, and rewards its customers with a loyalty and referral scheme, but recent price hikes have really brought its score down. As a result, we award Click Energy 2/5 stars.

Click Energy Selectra score - ★★

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