Skip to main content
Selectra
Electric Ireland NI logo
UK domestic energy supplier

Electric Ireland NI UK

Founded in 2011 and headquartered in Belfast, Electric Ireland NI supplies gas and electricity to UK households. Compare tariffs, customer service, complaints and ownership below.

Founded 2011 About 1.1 million residential customers Belfast

Founded

2011

Years on the UK market

Customers

About 1.1 million residential customers

Households served

About

Who is Electric Ireland NI?

Registered as ESB Independent Energy (NI) Limited, Electric Ireland NI uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Belfast, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Electric Ireland NI was established in 2011. A longer track record means more years operating under Ofgem rules and a wider history of customer feedback, billing systems and regulatory interactions.

Electric Ireland NI is part of the ESB Group (Electricity Supply Board) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

As a Northern Ireland energy supplier, Electric Ireland NI is regulated by the Utility Regulator (UR) for Northern Ireland, not Ofgem. Statutory consumer protection is handled by the Consumer Council for Northern Ireland (CCNI), which escalates unresolved complaints on behalf of NI households.

Fuel mix

Electric Ireland NI electricity fuel mix (2019)

Northern Ireland fuel mixes do not include nuclear (banned on the island). Natural gas is the dominant source. CO2 emissions: 300 gCO2/kWh.

  • Renewable 42%
  • Nuclear 0%
  • Natural gas 49%
  • Coal 2%
  • Other 5%

Regulator

Who regulates Electric Ireland NI?

Independent watchdog responsible for licences, price approvals and customer-protection rules.

Complaints escalation (ADR)
Utility Regulator (Northern Ireland)

Northern Ireland gas customers escalate unresolved complaints to the Consumer Council for Northern Ireland. The Utility Regulator approves every NI gas price change in advance.

Timeline

Electric Ireland NI — key dates

A short timeline of the Electric Ireland NI brand — founding, milestones, regulatory events.

  1. 2011

    ESB rebrands its Northern Ireland supply business as Electric Ireland NI (previously ESB Customer Supply and ESB Independent Energy).

  2. 2015

    Electric Ireland NI moves into the domestic market (previously B2B only).

  3. 2019

    Electric Ireland NI tops the Which? annual energy survey with a 66% customer score.

  4. 2024

    Electric Ireland NI serves about 1.1 million NI residential customers — one of the country's biggest electricity suppliers.

Save up to £300 per year
Independent comparison

Is Electric Ireland NI the cheapest option for your home?

UK households can save up to £300 per year by switching to a supplier whose tariffs fit their actual gas + electricity usage. Compare against suppliers regulated by Ofgem in under two minutes.

Common questions

Electric Ireland NI — frequently asked questions

Electric Ireland NI is regulated by Ofgem and operates under a standard domestic-supply licence. Whether it is the right supplier for your household depends on your unit rate, standing charge, customer-service rating and any add-on services (HomeCare, Warm Home Discount eligibility). Always quote your annual kWh consumption when comparing prices — the headline rate alone does not predict your bill.

Switching to Electric Ireland NI takes about five working days under the new Faster Switching service, and your supply is never interrupted. Sign up online with your address, postcode and a recent meter reading. Electric Ireland NI will arrange the transfer with your current supplier, including the final meter reading and the closing bill.

The UK grid is supplied by a mix of gas, nuclear, wind, solar, biomass and imports. Electric Ireland NI declares its fuel mix annually under Ofgem rules — see the fuel-mix section above for the current figures. Some tariffs are sold as 'green' or '100% renewable', which means the supplier matches your annual consumption with renewable electricity certificates (REGOs) rather than physically delivering renewable electrons to your home.

Most UK fixed-term tariffs include an exit fee (typically £25-£75 per fuel) if you switch before the contract ends. You can switch without an exit fee in the last 49 days of your contract. Variable tariffs (including the default tariff capped by the Energy Price Cap) have no exit fees.

You can reach Electric Ireland NI on 0345 600 5335, Mon-Fri, 8:30 a.m. to 7 p.m.. For a full breakdown of phone lines (emergency, prepayment, HomeCare, bereavement, Welsh, Relay UK), see the Electric Ireland NI contact page.

Compare other UK energy suppliers

Independent reviews, tariffs and contact details for every active UK energy supplier.