Electric Ireland (NI) Contact Phone Numbers
As one of just five electricity suppliers in Northern Ireland, Electric Ireland strives to offer innovative energy solutions and excellent service to both its domestic and business customers. Our guide breaks down the best ways for you to contact Electric Ireland depending on your query.
In this article, we give you all the Electric Ireland contact details you could possibly need to get your query sorted quickly. If you are not sure which department would suit your needs best, we recommend calling the customer service department, and a representative will be able to point you in the right direction.
Emergency Contact Information
Electric Ireland does not handle electrical emergencies. To report an electrical emergency or power cut, contact Northern Ireland Electricity Networks on 0345 764 3643. The line is available 24 hours a day, seven days a week.
Electric Ireland Customer Service
The Electric Ireland contact number for general enquiries is 0345 600 5335. This number will allow you to speak with a customer service representative about your Electric Ireland account.
Select Option 1 for residential accounts, and then select Option 0 to speak to a representative. Lines are open Monday through Friday from 8:30 a.m. to 7:00 p.m.
Some reasons you may need to call Electric Ireland’s customer service include the following:
- To sign up with Electric Ireland
- To transfer your account to a new property
- To close your current account
- To submit a meter reading
- To pay a bill
- To make a complaint
Electric Ireland asks that you have your account number or MPRN* ready when you call.
What is my MPRN and where can I find it? The MPRN is your Meter Point Reference Number. It is an 11-digit number that always begins with 81. It can not be found on the meter itself. You can find your MPRN on the top right corner of your electricity bill or by calling Northern Ireland Electricity Networks on 0345 764 3643.
Top up your electricity meter
For pay-as-you-go customers, you can top up your prepayment meter by calling Electric Ireland on 0345 600 5335. Select Option 1 for residential accounts, then select Option 1 to top up your keypad meter now. Select Option 1 again to make a payment. You will then be asked to enter the 19-digit card number, followed by the hash key. The minimum top up is £5, and the maximum is £150.
By calling 0345 600 5335, you can also retrieve a previous payment code to enter into your meter. As with topping up, select Option 1 for residential accounts and then select Option 1 to top up keypad meter now. Then choose Option 2 to retrieve the previous payment code and enter the 19-digit card number, followed by the hash key.
This automated service for topping up is available 24 hours a day, seven days a week. Customers can also top up their keypad meters online. You don’t need to be registered for an online account to top up.
How do I make a complaint about Electric Ireland?
In the event that you need to make a complaint to Electric Ireland, we recommend first calling 0345 060 5335 to speak to a customer service representative. Select Option 1 for residential accounts, and then select Option 0 to be put through to a representative.
You can also file a complaint by sending an email to email@example.com or by writing a letter addressed to Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast, BT7 2JD.
If you don’t believe that your complaint was adequately resolved, you can escalate the complaint to The Consumer Council. To contact this service, you can call 0289 025 1663, send an email to firstname.lastname@example.org or write a letter addressed to The Consumer Council, Floor 3, Seatem House, 28-32 Alfred Street, BELFAST BT2 8EN.
Electric Ireland business contact numbers
There are two different departments for business customers with Electric Ireland: one department is for SME (Small and Medium Enterprises) customers, and the other is for I&C (Industrial and Commercial) customers.
SME contact numbers
The Electric Ireland contact number for SME enquiries is 0345 600 5335. Select Option 2 for business accounts, and you will then be put through to a representative from the customer service team. Lines are open Monday through Friday from 9:00 a.m. to 5:30 p.m.
You can also send an email to email@example.com or request a callback on the website. You will need to provide your name, the company name, an email address and a contact phone number.
I&C contact numbers
For Electric Ireland I&C enquiries, we recommend calling 0800 056 9914. For international I&C calls, dial 0044 28 90 511 246. Representatives are available Monday to Friday from 9:00 a.m. to 5:00 p.m.
I&C customers can also email Electric Ireland at firstname.lastname@example.org or request a callback on the website. As with SME callbacks, you will need to provide your name, the company name, an email address and a contact phone number.
Other ways to contact Electric Ireland
Electric Ireland customers can also reach out to the energy supplier via Facebook and Twitter. You will need to provide your full address and phone number, along with your query. An Electric Ireland representative will typically reply within an hour.
Customers may also be able to find the answer to their query in the Help section on the Electric Ireland website.
Electric Ireland: All contact numbers
Below you will find a reference table for all the possible ways to contact Electric Ireland.
|Department||UK contact number||Address||Opening hours|
|Residential Customer Service||0345 600 5335||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast, BT7 2JD||Monday to Friday: 8:30am– 7pm|
|Automated top-up service||0345 600 5335||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast, BT7 2JD||24/7|
|Electricity complaints||0345 600 5335||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast, BT7 2JD||Monday to Friday: 8:30am– 7pm|
|SME Customer Service||0345 600 5335||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD||Monday to Friday: 9am– 5:30pm|
|I&C||0800 056 9914||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD||Monday to Friday: 9am– 5pm|
|I&C International||0044 28 90 511 246||Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD, Northern Ireland||Monday to Friday: 9am– 5pm|
|Power cut||0345 764 3643||Northern Ireland Electricity Networks, 120 Malone Road, Belfast, BT9 5HT||24/7|
|Electricity emergency||0345 764 3643||Northern Ireland Electricity Networks, 120 Malone Road, Belfast, BT9 5HT||24/7|