Digital channels
- Email: [email protected]
- Account: My Account portal
Customer service
Contact Electric Ireland NI
Every way to reach Electric Ireland NI customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
At a glance
The Electric Ireland NI numbers that matter most
Online portal
My Account
https://www.electricirelandni.com/login
For a suspected gas leak or carbon-monoxide release, call the National Gas Emergency line on 03457 643 643 immediately — free, 24/7, covers every UK gas supplier. Leave the property, do not switch on lights or use any electrical appliance.
Every line you might need
Electric Ireland NI phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries | 0345 600 5335 |
| Prepayment / Pay As You Go | 0345 600 5335 |
| Gas emergency — National Gas Emergency line (free) | 03457 643 643 |
| Power cut — local network operator | 105 |
In writing
Email, contact form & postal address
Postal addresses
Head office
Electric Ireland 1st Floor, 1 Cromac Quay The Gasworks Belfast BT7 2JD Northern IrelandComplaint not resolved?
Escalate free to the Energy Ombudsman
If Electric Ireland NI has not resolved your complaint within 8 weeks, or has issued a deadlock letter sooner, you can take it free of charge to the Energy Ombudsman — the independent ADR scheme approved by Ofgem.
The Ombudsman's decision is binding on Electric Ireland NI. Using it does not affect your right to take court action separately. Have your account number, complaint reference and key dates ready before you file.
Social channels
Reach Electric Ireland NI on social media
Social channels are useful for service updates, simple questions and outage alerts. For anything involving sensitive personal data (bills, payments, debt), use the phone line or the secure online account.
Common questions
Contacting Electric Ireland NI — frequently asked questions
You can reach Electric Ireland NI customer service on 0345 600 5335, Mon-Fri, 8:30 a.m. to 7 p.m.. For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Electric Ireland NI). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Electric Ireland NI at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Electric Ireland NI — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Electric Ireland NI.
Electric Ireland NI does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.