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UK broadband, TV and mobile provider

BT UK

The biggest fixed-line broadband and pay-TV operator in the UK, with around 30 million customer connections across the BT, EE and Plusnet brands. This page covers current Full Fibre deals, BT TV, customer service, contact lines and an honest read of what real customers say in 2026.

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At a glance

Founded 1846 (as Electric Telegraph Co.) ~30 million UK customer connections London HQ Owns EE and Plusnet

Founded

1846

Years on the UK market

UK customers

~30M

BT + EE + Plusnet (BT Group)

Top FTTP speed

900 Mbps

Full Fibre 900 download average

Ofcom complaints

9 / 100k

Broadband, Q4 2025 (industry avg ~8)

About

Who is BT?

Registered as BT Group plc, BT is the UK's largest fixed-line broadband and pay-TV operator. The company traces its roots to the Electric Telegraph Company, founded in 1846, and was nationalised inside the General Post Office before being privatised as British Telecom in 1984. It rebranded simply as BT in 1991.

BT runs three consumer-facing brands: BT (the premium offer), EE (mobile-first, recently relaunched as a broadband and entertainment brand) and Plusnet (low-cost, no-frills). The fibre network all three sell over is built and maintained by a fourth BT division, Openreach, which is legally separated and must offer the same wholesale terms to every other UK ISP.

BT is regulated by Ofcom, the UK's communications regulator, and complaint handling falls under the Ombudsman Services: Communications alternative dispute resolution scheme.

Current deals

BT broadband deals available now

Headline prices verified on . BT changes promotional offers every few weeks, so we link straight to BT for the live price at the moment you click.

Best value for most homes

Entry full fibre

BT Full Fibre 100

Download

150 Mbps

Average download

Upload

30 Mbps

Average

£30.99 /month

24 months contract . £0 upfront

  • Smart Hub 2 router
  • Stay Fast Guarantee
  • Unlimited usage

Best for

A family of 3 to 4 streaming HD and working from home

See on BT

Mid-tier full fibre

BT Full Fibre 500

Download

500 Mbps

Average download

Upload

73 Mbps

Average

£49.99 /month

24 months contract . £31.99 upfront

  • Smart Hub 2 router
  • Complete Wi-Fi guarantee available
  • Unlimited usage

Best for

Four or more people gaming, streaming 4K, video-calling all day

See on BT
Often same price as the 500, pick this

Top full fibre

BT Full Fibre 900

Download

900 Mbps

Average download

Upload

110 Mbps

Average

£49.99 /month

24 months contract . £0 upfront

  • Smart Hub 2 router
  • Hybrid Connect 4G back-up
  • Unlimited usage

Best for

Power users, large households, anyone moving large files

See on BT

Copper / part-fibre

BT Fibre Essential

Download

36 Mbps

Average download

Upload

9 Mbps

Average

£28.99 /month

24 months contract . £0 upfront

  • FTTC over copper line
  • Light browsing and SD streaming
  • Unlimited usage

Best for

A 1 to 2-person household with light internet needs

See on BT

Selectra is independent. BT does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with other providers.

Explore

What BT actually sells

BT is more than broadband. Below is each product line and what it really is in 2026, with a link to the deep-dive page.

Broadband

Full Fibre to the home (FTTP) and Fibre to the cabinet (FTTC) on the Openreach network, plus an EE 4G/5G mobile back-up on top tiers.

Open page

BT TV

A flexible streaming box that bundles Freeview, Netflix, Amazon Prime, NOW and TNT Sports on monthly add-on contracts you can cancel at 30 days.

Open page

Sport (now TNT Sports)

BT Sport was rebranded as TNT Sports in 2023 after the joint venture with Warner Bros. Discovery. You still buy it through BT, but the brand and channels are TNT.

Open page

BT Business

A separate B2B arm that sells broadband, leased lines, hosted phone systems and cyber-security to UK SMEs and enterprises. Different prices and contracts to home BT.

Open page

Contact BT

Full directory of BT phone lines (broadband, mobile, accounts, complaints, bereavement, accessibility) plus opening hours and the live-chat link.

Open page

Customer service

How to log in to MyBT, raise a complaint, escalate to the Energy Ombudsman equivalent (CISAS or Ombudsman Services: Communications) and what to expect.

Open page

Reviews snapshot

What customers actually say about BT

Scores collected from each platform on . We do not pick the flattering one and ignore the rest, we show all of them and explain what they actually mean.

Trustpilot, bt.com

4.0 / 5

~150,000 reviews

Positive overall

On the main bt.com page, the headline score is good and the volume is huge. Recurring positives: fast Full Fibre speeds once installed, polite engineer visits, the Stay Fast Guarantee actually paying out.

Trustpilot, btbroadband.com

1.5 / 5

~14,000 reviews

Mostly negative

A separate Trustpilot page that pools broadband-only complaints. Recurring negatives: mid-contract price rises, long phone waits when something goes wrong, and slow refunds after cancellation.

Ofcom complaints, broadband Q4 2025

9 / 100k customers

Industry average ~8

Mixed

BT sits just above the industry average for broadband complaints to Ofcom. It is not in the worst-three group (Vodafone, TalkTalk, EE) but it is also not in the best group with Plusnet or Sky.

Which? annual survey

85% satisfied

87% rate reliability good

Positive overall

When Which? asked existing customers, 85% were happy with the service overall and 87% rated reliability as good or excellent. The number that drops sharply is satisfaction with how complaints were handled, only 55%.

Read the full BT review

Selectra expert verdict

Independent read, no commission shaping

BT is the safe, premium pick of the UK broadband market. The network is the country's most-deployed Full Fibre footprint, the routers (Smart Hub 2 with mesh add-ons) are genuinely good, and the Stay Fast Guarantee gives you something concrete to hold the supplier to if the speed drops. For most households on Full Fibre 100 or 900, the line just works.

The honest weakness is the gap between price and customer service. BT is rarely the cheapest, and when something does go wrong the experience can be slow and frustrating: call wait times average over three minutes, and only 55% of people who raise a complaint walk away satisfied. If you value a single, big-brand provider that handles broadband, TV and mobile in one bill, and you do not need to call them often, BT delivers. If you are price-sensitive or you know you will need hands-on customer service, look at Plusnet (cheaper, same Openreach line, fewer complaints) or a smaller alt-net before you sign.

Verdict last reviewed 19 May 2026.

FAQ

BT broadband, TV and contracts, your questions answered

Is BT broadband good in 2026?

For pure speed and reliability, yes. Independent surveys put BT at 85% customer satisfaction, 87% reliability and Full Fibre 900 averaging close to its advertised 900 Mbps download. The weak spot is customer service: call wait times average over three minutes and only 55% of people who raise a complaint are happy with how it is dealt with. If your line works well, you will probably be a happy customer. If it does not, expect to spend time on hold.

How much is BT Full Fibre per month?

As of May 2026, BT Full Fibre 100 starts around £30.99 a month, Full Fibre 500 is around £49.99 a month with a £31.99 upfront fee and Full Fibre 900 is also around £49.99 a month with no upfront fee. Contracts are 24 months. Promotional prices change every few weeks, so always check the live BT site before signing.

Will BT raise my price during the contract?

BT moved to fixed pound-and-pence price rises after Ofcom outlawed mid-contract CPI-linked hikes in January 2025. Your annual rise is now a specific number written into your contract on day one (typically around £3 a month). It is still a rise, but it is no longer a moving target tied to inflation.

Does BT still own BT Sport?

No. BT and Warner Bros. Discovery merged BT Sport with Eurosport in 2023 to form TNT Sports. You can still buy it as an add-on through BT TV, but the channels, app and brand are now TNT. If you want Premier League, Champions League, Premiership Rugby or MotoGP through BT, the line on your bill will say TNT Sports.

How do I contact BT customer service?

The main BT customer-services number is 0800 800 150 (free from a UK landline, Monday to Friday 08:00 to 20:00, Saturday 08:00 to 18:00 and Sunday 09:00 to 18:00). Mobile customers can use the EE-style 150 short code. Full directory, including the dedicated Accessibility Team and the bereavement line, is on our BT contact page.

Can I leave BT without an exit fee?

Yes, in two situations. First, in the last 30 days of your minimum term, you can switch without an exit fee. Second, if BT raises the price by more than the fixed amount written into your contract, Ofcom rules give you a free 30-day window to leave penalty-free. Outside those windows, expect to pay the remaining monthly fees on your contract.