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Scottish Power Contact Number, Email & Customer Service

Scottish Power contact details

Finding the right Scottish Power contact details to get your queries solved can be a bit of a hassle, especially when you’re short for time. To save you a little time, here we’ve put together a structured and easy-to-use repository of all the contact information that new and existing customers may need.


Top tip!If you can’t find the answer you’re looking for, be sure to check out the community forums on the Scottish Power website. Other customers may have the answers you're looking for.


Scottish Power contact number: Existing customers

Existing customers can submit general queries, access account information, make a complaint or get a specific issue addressed by using one of the Scottish Power contact numbers listed in the sections below. If your specific query doesn’t fall under any of the topics below, please contact the general queries/Customer Services number.

General enquiries

For queries about your existing account, including questions about billing, change of payment details or method, change of personal details, and any other miscellaneous query, please use the following Scottish Power contact number.

blue telephone

Contact Scottish Power Customer Service
Please check with your provider if you don't know how much a call will cost.
0800 027 0072
Textphone:0800 027 8899
*Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm

Alternatively, you can use the online chat functions on the Scottish Power contact page or through the app. Online chat agents are available any time throughout the day, including after regular customer service phone hours.

In order to access the chat feature on the Scottish Power contact page or app, you will have to log in to your Scottish Power online account. To find out how or if you’re having trouble logging in, check out our Login guide for the supplier.

Scottish Power contact for complaints

Do you have a complaint for the supplier that you would like to have addressed? You can get in touch with the complaints department by calling the Scottish Power contact number below within the hours advertised, or you can send an email to the specified address.

  • By phone: 0800 074 1985 (Monday to Friday: 8am-8pm; Saturdays 8:30am-4pm)
  • By email: to contactus@scottishpower.com
  • By post: to Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD
  • Online: via the online Scottish Power contact form (Monday to Friday 8am-10pm; Saturdays 8:30am-6pm)

If the customer service agent with whom you are in contact is not able to handle your complaint, it will be directed to a complaints specialist. The assigned complaints specialist will get in contact with you in due course to offer a resolution. Please note that if you would like an update about your complaint, you can contact the customer service team via one of the Scottish Power contact channels outlined above.

If you feel like your complaint hasn’t been handled satisfactorily, you can escalate it to the supplier's Customer Service Director Support team. To do so you will need to complete the online complaints escalation form.

Get independent advice for any disputeIf you feel that provider has not addressed your complaint appropriately, or you're not happy with the proposed resolution, you can contact the Energy Ombudsman for independent advice and aid in resolution. Get in touch by calling 03454 040506 (Monday to Friday, 9am-5pm). Make sure you keep a record of your correspondence with the supplier.

Scottish Power smart meter contact number

If you want to provide a smart meter reading, you can do so by contacting Scottish Power’s automated meter-reading service through your web browser, by logging in to your online account, or via the supplier's phone app. Below you can find the relevant Scottish Power contact number by which to submit your smart meter readings.

  • Contact Scottish Power's automated meter-reading service on 0800 027 8000 (open 24 hours).

Please note that providing accurate meter readings ensures that you receive accurate bills for your energy consumption. If you fail to provide one, you will receive an estimated bill based on your previous usage. To find out how to read your meter, take a gander at our gas and electricity meters reading guide.

Boiler care contact

For any queries about the supplier's range of boiler care and boiler insurance products, or if you're an existing boiler cover customer and your boiler has stopped functioning, you can direct your queries to the following Scottish Power contact numbers:

  1. Boiler care customer service: 0800 001 5214 (Monday to Friday 8am-8pm; Saturday 8am-5pm)
  2. Boiler care emergency number: 0800 111 4686 (open 24 hours)
  3. Boiler maintenance and support: 0800 111 4686 (open 24 hours)
  4. Boiler insurance customer support: 0800 027 7788 (open 24 hours)
  5. Boiler insurance customer service: 0800 027 1444 (Monday to Friday 8am-8pm; Saturday 8am-5pm)

To find out more about boiler cover, including available plans, check out our Scottish Power Boiler Cover guide.

Warm Home Discount contact

To contact Scottish Power about the Warm Home Discount scheme, whether to query a rebate you have received or to keep track of a pending application, please call the Scottish Power contact number for Customer Services - 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm).

Please be aware that you may have to provide evidence in support of your application. To find what the application process entails and what evidence you may need to provide, see our Scottish Power Warm Home Discount guide.

Who to contact for the Hardship fund

You may be eligible for the Hardship Fund if you are in receipt of income support, Job Seekers Allowance, Pension Credit or Employment and Support Allowance. To find out if you are eligible, you will have to contact the National Debtline or National Enterprise Direct. Contact information for both can be found on our Scottish Power Hardship Fund page.


Scottish Power contact for new customers

Consumers looking to switch to the Scottish giant can call on the Scottish Power contact number for Customer Services - 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm). However, to get a true comparison of Scottish Power tariffs, give Selectra a call on 02039 360059 or click on the number below.

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Compare Scottish Power tariffs with Selectra!

Get a true comparison of the market and switch to a cheaper supplier to save £££!

Sales complaints

If you have had a bad experience with a sales agent when you were signing up or enquiring about Scottish Power’s tariffs, or if you have changed your mind about switching, you can contact Scottish Power's Sales Complaints and Customer Service team by:

  • Phone: on 0800 074 1985 (Monday to Friday 8am-10pm; Saturday 8.30am-6pm).
  • Online: Via the dedicated online Scottish Power contact form.

If you have submitted a complaint and feel like it wasn’t resolved, you can escalate it to the Customer Service Director Support team on the supplier's complaints page. An agent will try to get back to you within three to five days.


Contact Scottish Power when moving home

When you move to a new property you will have to notify Scottish Power. This goes for both homeowners and tenants. Whether you’re leaving your property and closing your account with the supplier or moving into a new property and opening a new account, you’ll have to contact Scottish Power's Customer Service number.

Before doing so, however, you’ll have to gather a few bits of information. Find out exactly what you need by heading over to our Scottish Power Moving guide.

blue telephone

Scottish Power contact number for Customer Services
Please check with your provider if you don't know how much a call will cost.
0800 027 0072
Textphone:0800 027 8899
*Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm


Contacting the Scottish Power emergency number

Should you experience a gas or electricity emergency, such as a gas leak or power cut, please contact your gas or electricity network provider. For Scottish Power customers these are the National Grid and Scottish Power Energy Networks. Contact details for both can be found below:

  1. Gas emergencies: Contact National Grid on 0800 111 999.
  2. Electricity emergencies: Contact SP Energy Networks on:
  • 0800 001 5400 from a landline if you’re in Cheshire, Merseyside, N. Wales and N. Shropshire.
  • 0800 092 9290 from a landline and 0330 1010 222 from mobile if you’re in central and souther Scotland.

If you have a boiler emergency, please contact the supplier's boiler care emergency number below:

  • Scottish Power contact for Boiler emrgencies: 0800 111 4686 (open 24 hours)

Scottish Power business contact

If Scottish Power is supplying energy to your business/commercial premises, or if you would like to switch to the provider, you can get in touch with a customer service agent by calling one of the Scottish Power contact numbers set out in the table below:

Query Scottish Power contact numbers Opening hours
Small Business: customer service 0800 040 7002 Monday to Friday, 8am-7pm; Saturday 8:30am-1pm
Small Business: Switch/get a quote 0800 22 44 00 Monday to Thursday 9am-5:30pm; Fridays 9am-5pm
Commercial Customer Service: 0800 074 0052 Monday to Friday 9am-4pm
Commercial: Brokers and Consultants 0800 074 0025 Monday to Friday 9am-4pm
Commercial: Switch/get a quote 0800 074 0052 Monday to Friday 9am-4pm

Business complaints

If you have a complaint, you can get in touch with the complaints team of the Small Businesses or Commercial departments. Below are the numbers for each:

  1. Small Business complaints: 0800 040 7002 (Monday to Friday 8am-7pm; Saturday 8.30am-1pm).
  2. Commercial complaints: 0800 074 0052 (Monday to Friday 9.00am-4.45pm).
  3. Commercial Microbusiness complaints: 0800 074 0739 (Monday to Friday 9.00am-4.45pm).
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