Digital channels
- Email: [email protected]
- Contact form: Online enquiry form
- Account: My Account portal
- Live chat: Available — see Scottish Power Help & Support pages
Customer service
Contact Scottish Power
Every way to reach Scottish Power customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
At a glance
The Scottish Power numbers that matter most
Online portal
My Account
https://www.scottishpower.co.uk/login
For a suspected gas leak or carbon-monoxide release, call the National Gas Emergency line on 0800 111 999 immediately — free, 24/7, covers every UK gas supplier. Leave the property, do not switch on lights or use any electrical appliance.
Every line you might need
Scottish Power phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries | 0800 027 0072 |
| Complaints | 0800 074 1985 |
| Textphone via Relay UK | 0800 027 8899 |
| Business switching | 0800 040 7002 |
| Gas emergency — National Gas Emergency line (free) | 0800 111 999 |
| Power cut — local network operator | 105 |
In writing
Email, contact form & postal address
Postal addresses
Head office
Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5ADWritten complaints
Scottish Power Customer Services 320 St Vincent Street Glasgow G2 5ADComplaint not resolved?
Escalate free to the Energy Ombudsman
If Scottish Power has not resolved your complaint within 8 weeks, or has issued a deadlock letter sooner, you can take it free of charge to the Energy Ombudsman — the independent ADR scheme approved by Ofgem.
The Ombudsman's decision is binding on Scottish Power. Using it does not affect your right to take court action separately. Have your account number, complaint reference and key dates ready before you file.
Social channels
Reach Scottish Power on social media
Social channels are useful for service updates, simple questions and outage alerts. For anything involving sensitive personal data (bills, payments, debt), use the phone line or the secure online account.
Common questions
Contacting Scottish Power — frequently asked questions
You can reach Scottish Power customer service on 0800 027 0072, Mon-Fri 8 a.m. to 8 p.m.; Sat 8:40 a.m. to 4 p.m. (free). For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Scottish Power). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Scottish Power at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Scottish Power — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Scottish Power.
Yes — Scottish Power offers a chat service. Live chat is best for quick questions, account look-ups or simple billing queries. Use the secure online account or phone for anything involving sensitive personal data.