Ecotricity Contact: Customer Services & Complaints
There are a number of different ways to contact Ecotricity. Read on to find the best Ecotricity contact number, email address or another method, depending on your query.
How do I contact Ecotricity?
We've compiled a comprehensive list of Ecotricity contact numbers in the table below.
|Department||Contact number||Opening hours|
|Customer services||0145 375 6111||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Bills & meter readings||0145 348 8101||24/7|
|Business customers||0345 600 1994||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Moving home||0345 555 7500||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Electric Highway team||0145 376 1455||Monday to Thursday: 8:30am-7pm; Friday: 8:30am-6pm; Saturday: 8am-8pm|
|Microtricity||0345 555 7600||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Priority Services Register||0345 555 7100||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Complaints||0145 375 6111||Monday to Thursday: 8:30am-5pm; Friday: 8:30am-4pm|
|Ecotalk||0333 800 5500||Monday to Thursday: 8:30am-7pm; Friday: 8:30am-6pm; Saturday: 9am-4pm|
|Gas emergency||0800 111 999||24/7|
What is the Ecotricity contact number?
The Ecotricity contact number for the customer service department is 0145 375 6111. Representatives are available Monday to Friday from 8:30 a.m. to 6 p.m.
We've broken down other Ecotricity contact phone numbers below by department. This will help you to get your query resolved as quickly as possible.
Ecotricity contact number for bills and meter readings
If you simply want to make a payment or submit a meter reading quickly, call Ecotricity’s 24-hour automated payment line on 0145 348 8101.
You will need to provide your eight-digit Ecotricity account number. This can be found on the right side of your energy bill.
You can also submit meter readings and pay bills online via your Ecotricity online account. If you haven't already, you'll need to register for an account in order to do so. This only takes a few minutes.
Contact Ecotricity as a new customer
You can call 0808 123 0 123 if you are not an Ecotricity customer but want to know more about their energy prices.
If you know how much energy you use in kilowatt-hours (kWh), you will be able to get a more accurate quote. This information can be found on your past electricity and gas bills or calculated with our free energy consumption tool.
Ecotricity contact number for business customers
Ecotricity business customers can contact the supplier by calling 0345 600 1994. Representatives are available Monday to Thursday from 8:30 a.m. to 5 p.m. and on Fridays from 8:30 a.m. to 4 p.m. You can also contact Ecotricity by sending an email to [email protected].
If you're a business customer and you simply want to make a payment, call the 24-hour automated payment line on 0333 3444 149.
Ecotricity contact number for moving home
Opening and closing your energy bills when moving home is a walk in the park. But you still may have some very specific questions that relate to either moving in or moving out of your home. To contact the moving home team, call 0345 555 7500. Lines are open Monday to Thursday from 8:30 a.m. to 5 p.m. and on Fridays from 8:30 a.m. to 4 p.m.
You can also fill out a moving-in or moving-out form on the Ecotricity website.
Ecotricity contact number for the Electric Highway team
Do you have a query about your electric vehicle? You can contact the Ecotricity Electric Highway team on 0145 376 1455. Lines are open Monday to Thursday from 8:30 a.m. to 7 p.m., Fridays from 8:30 a.m. to 6 p.m. and on Saturday to Sunday from 8 a.m. to 8 p.m. You can also contact this team by sending an email to [email protected].
The features and benefits of using Ecotricity’s electric charge points are also displayed on the mobile phone app. You’ll need to download this to be able to use the service. You can download it for free on Google Play or the App Store.
Microtricity contact number
If you generate renewable energy and you send it back to the National Grid, you may be rewarded thanks to a government scheme called the Feed-in Tariff (FiT) or the Smart Export Guarantee (SEG). Most suppliers, such as Ecotricity, still honour agreements for Feed-in Tariffs that have been maintained through the years, however, new applications are no longer being accepted. Ecotricity has also decided not to take part in the SEG scheme. However, before suppliers stopped working with Feed-in Tariffs, Ecotricity had its own unique version of the Feed-in Tariff called: Microtricity.
Perhaps you have a question about the monthly payments available to you on the scheme? Maybe your question is about this scheme's continuity? Whatever your question, get in contact with Ecotricity’s FiT Team on 0345 555 7600. Lines are open Monday to Thursday from 8:30 a.m. to 7 p.m. and on Fridays from 8:30 a.m. to 4 p.m. You can also send an email to [email protected] with details about your query.
Priority Services Register
Priority services are for vulnerable customers who will need some extra help managing their energy accounts. This could pertain to families with children under the age of 5, adults over 60, or with someone who is either sick or disabled. The Priority Services Register takes into account anything that could impede you from completing tasks such as submitting meter reads or calling for help during a power cut, just to name a few examples.
To register for Ecotricity's Priority Services scheme, fill out their online registration form. If you have any questions, you can reach them by telephone on 0345 555 7100. You can also send an email to [email protected].
Ecotricity contact number for complaints
To make a complaint to Ecotricity, contact the customer service department on 0145 375 6111. Representatives are available Monday to Friday from 8:30 a.m. to 6 p.m. Ecotricity aims to resolve the issue on the same working day.
Escalate your complaint
If you’ve still not received a response to your complaint within eight weeks, or you’re unhappy with the reply given to you by Ecotricity, you can escalate it in two ways:
- Get independent adjudication from the Ombudsman Services page. There you'll find out how to get in contact with them regarding your complaint. For any questions, call them directly on 0330 440 1624.
- Get independent advice from the Citizens Advice Consumer Service. The organisation has extensive information on energy complaints on its website and can help you decide the best course of action. You can also call 03444 111 444 for support over the phone.
For information on how well Ecotricity handles complaints, head to our Ecotricity reviews guide.
Ecotalk contact number
Ecotalk is Ecotricity’s mobile and broadband service. Their green premise is based on investing their profits into the creation of new habitats for wildlife. Maybe you have a question about their mobile and broadband tariffs? How your money will affect natural habitats? Perhaps you want to know how you can switch from your current provider to Ecotalk easily with no fuss?
Whatever your query, get in touch with them by calling 0333 800 5500. Representatives are available Monday to Thursday from 8:30 a.m. to 7 p.m., Friday from 8:30 a.m. to 6 p.m. and Saturday from 9 a.m. to 4 p.m.
You can also contact Ecotalk via email at the following address: [email protected].
Emergency contact numbers
Whether you've discovered an odd smell of gas in your home or there's a power cut, get your emergency resolved immediately by contacting the right person. In a gas or electricity emergency, you should not call your energy provider. Gas and electrical emergencies are dealt with by the regional distributors. There are two nationwide free numbers to call for 24/7 support.
If you smell gas, you should immediately call the National Gas Service emergency line on 0800 111 999. This line is open 24 hours a day, seven days a week. You should also take the following precautions:
- Turn off the gas supply. Find the gas emergency control valve in your home and turn the handle by a quarter. You’ll know you’ve turned it off when the rigid line on the spindle is across the pipe.
- Do not try to turn off your gas supply if the control valve is in your basement. If this is the case, immediately proceed to the next steps in this list.
- Open all windows and doors to let air circulate through the home.
- Get out of your home and stand somewhere in a safe place until the gas engineer arrives.
- Do not light any incendiary device (like using a lighter or striking a match) or anything that could cause an explosion.
Got a power cut?
If you suspect an electricity power cut in your home, check whether your neighbours have lost power too. If this is the case, you should either contact your distribution network operator directly or call 105.
If your neighbours don’t have a power cut and it’s just your home that’s affected, you should call a qualified electrician. The cause may either be a tripped switch or an electricity meter fault. Sometimes power cuts or lightning storms can cause your meter to fail several days later. The following websites can help you find a registered electrician in your area:
- Electrical Safety Register
- Rated People
- Local Electricians Direct
Other ways to contact Ecotricity
Apart from making a phone call, there are various other ways through which you can contact Ecotricity. From writing a letter to reaching out over social media, let's have a look at other ways to contact the green energy supplier.
Write a letter
If you prefer to write a letter to Ecotricity, you should send it to the following address:
Ecotricity Group Limited
Gloucestershire GL5 3BY
Reach out on Facebook
Facebook is Ecotricity's favourite contact channel among its social media platforms. Follow these steps to reach out to Ecotricity on Facebook:
- Head to Ecotricity’s Facebook page.
- Click the button that says "Send Message".
- You’ll see a box pop up in the bottom right-hand corner asking you to sign into Facebook. Do this by clicking the blue button that says “Log in to Messenger”.
- Start typing your message in the pop-up box in the bottom left-hand corner of the screen.
Contact Ecotricity on Twitter
While Twitter may be used less often than Facebook, it's still a popular channel to contact companies. Ecotricity is no exception. Here's how to reach them via Twitter.
- Head to Ecotricity’s Twitter page.
- Click the Message button in the left-hand pane of the screen.
- Start typing your question in the pop-up box that appears.