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Ecotricity Contact: Number, Email, Meter Readings & Business

A phone, computer and smart phone next to the Ecotricity logo

You have a question for Ecotricity. You’re a busy person with lots of things to do, so it’s important that you get quick and accurate answers. To achieve that, the channel of contact depends very much on the nature of your query. Choose the wrong channel and you could be kept waiting. Read on to find how you will reach out to the right person.



Ecotricity contact details for specific enquiries

A specific question deserves a specific answer. Get through to the right department that will target your query and have it resolved quickly.

Bills and meter readings

There’s lots of information available on how to read your meter if that’s what your query is about. If it’s not or you simply want to make a payment or submit a meter read quickly, then call Ecotricity’s 24 hour automated payment line: 01453 488101.

Simply type in the digits and letters of your meter reading into the keypad of your mobile phone or landline.

Selectra called this automated payment line and we can confirm that it is indeed very simple and quick when you follow their instructions, step by step.

If you thought that was quick, it’s even quicker to do this online! For that, you need to register for an online Ecotricity account. You only need to do this once and it takes only a few minutes.

Switching to Ecotricity

You’ve been with another supplier but you’ve been won over by Ecotricity’s green credentials and prices. You’ve found out that switching supplier is easy and now you want to switch to Ecotricity? Good news. They have a dedicated team to take care of this for you.

However it's very possible that you'll be kept on the phone for details that may not be needed to get you switched. This happens to be one of the factors that shaped Ecotricity reviews published by its customers on review sites such as Truspilot. Selectra has many years of experience in getting only the necessary information suppliers need to complete the switch process. That way you can change your supplier quickly, with no fuss.

Flame and light bulb

Switch to a green supplier fast and save cash!

Our energy experts will compare green suppliers for the best tariff available.

Business customers

Your business could do with going green while boasting about the eco-friendly initiatives it will be contributing to. You know that switching business tariffs is easy, but you want to speak to someone from Ecotricity who deals with business customers, not domestic ones. Is there a separate channel for this? Yes, there is.

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Contact Number Please check with your provider if you don't know how much a call will cost. 0345 600 1994 *Monday to Thursday:8.30am – 5.00pm; Friday: 8.30am – 4.00pm Email: business.sales@ecotricity.co.uk

You’re a business customer with Ecotricity and simply want to make a payment? Call their 24-hour automated payment line: 0333 3444 149.

Moving home

Opening and closing your energy bills when moving home is a walk in the park. But you still may have some very specific questions that relate to either moving-in or moving-out of your home. Let’s take a look at both so that you can get in contact with the right person at Ecotricity.

Moving-in

You’ll be moving into a new home that’s being supplied by Ecotricity and you’re happy to continue being supplied by them? Simply complete their moving-in form. For any questions, call their moving-in team.

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Moving in - Home Moves Team Please check with your provider if you don't know how much a call will cost. 0345 555 7 500

Moving-out

You’ve been an Ecotricity customer at the home that you’re now leaving? The information you’ll need to provide is slightly more than that required when you’re moving in. Start by filling their moving-out form. For any questions, call their moving-out team.

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Moving out - Home Moves Team Please check with your provider if you don't know how much a call will cost. 0345 266 7 774


Ecotalk

Ecotalk is Ecotricity’s mobile and broadband service. Their green premise is based on investing their profits into the creation of new habitats for wildlife. Maybe you have a question on their mobile and broadband tariffs? How your money will affect natural habitats? Perhaps you want to know how you can switch from your current provider to Ecotalk easily with no fuss? Whatever your query, get in touch with them.

blue telephone

Ecotalk General Enquiries Please check with your provider if you don't know how much a call will cost. 0333 800 5500 *Monday to Thursday: 8:30am to 7pm; Friday: 8:30am to 6pm; Saturday: 9am to 4pm Email: home@ecotalk.co.uk

Ecotalk's email form

If you have any questions or comments about Ecotricity’s Ecotalk service, they’ve made it easy for you with their email form on ecotalk.co.uk/our-story/contact-u. Simply fill it out, add your question and click the green submit button.


By post or in person

If you prefer writing a letter and posting it to them, or perhaps your query warrants a physical visit to their office, find out how to get there below.

Send a letter to...

Ecotricity Group Limited
Lion House
Rowcroft
Stroud
Gloucestershire GL5 3BY

 

Electric Highway

You have an electric vehicle but have some questions about charging your car? Visit their page called Charge Your Vehicle. You may find the answer to your question without having to contact them. If not, here’s how you reach them:

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Electric Highway Team Please check with your provider if you don't know how much a call will cost. 01453 761455 *Monday to Thursday: 8.30am - 7 pm; Friday: 8.30am - 6 pm; Saturday to Sunday: 8 am - 8 pm Email: fortheroad@ecotricity.co.uk

TIP: The features and benefits of using Ecotricity’s electric charge points are also displayed on their mobile phone app. You’ll need to download this anyway to be able to use their service, so why not get it now? You can download it on Google Play or here on the App Store.

Feed in Tariff (Microtricity)

If you generate renewable energy and you send it back to the National Grid, you get rewarded thanks to the government’s scheme called the Feed in Tariff. Ecotricity has given its own unique name to this tariff: Microtricity.

Perhaps you have a question on the monthly payments available to you on the scheme? Maybe your question is about this scheme's continuity? Whatever your question, get in contact with Ecotricity’s FiT Team:

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Microtricity (AKA: Feed in Tariff Team) Please check with your provider if you don't know how much a call will cost. 0345 555 7 600 *Monday to Thursday: 8.30am - 7 pm; Friday: 8.30am - 4 pm Email: microtricity@ecotricity.co.uk.

IMPORTANT: FiT is no longer accepting new applicants. If you were planning on taking advantage of Feed in Tariffs, be aware that the scheme stopped accepting new applicants as of March 2019. That means that no new households will be able to receive FiT’s discounted rates. Households already receiving FiT will see no change in their benefits.

Emergency

Whether you've discovered an odd smell of gas in your home or there's a power cut, get your emergency resolved immediately by contacting the right person.

Smell gas?

Follow these steps in this order:

STEP 1: Call the National Gas Service Emergency Line at 0800 111 999. But don't call from a mobile as this may ignite a spark. Go outside or use a neighbour's phone.

STEP 2: Turn off your gas supply. Find the gas emergency control valve in your home and turn the handle by a quarter. You’ll know you’ve turned it off when the ridged line on the spindle is across the pipe.

STEP 3: Open all windows and doors to let air circulate the rooms.

STEP 4: Get out of your home and stand somewhere in a safe place until the gas engineer arrives.

 

IMPORTANTNever light any incendiary device, strike matches or do anything that could cause ignition.

If you have a Pay As You Go (prepayment) gas meter and you notice a gas leak, get in touch with their PAYG Team:

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PAYG Team Please check with your provider if you don't know how much a call will cost. 0345 555 7 400 *Monday to Thursday: 8.30am - 7 pm; Friday: 8.30am - 7 pm; Saturday to Sunday: 8.30am - 5 pm

Electricity power cut?

If you suspect an electricity power cut in your home, check whether your neighbours have lost power too. If this is the case, you should contact your Regional Distribution Company directly.

If your neighbours don’t have a power cut and it’s just your home that’s affected, you should call a qualified electrician. The cause may either by a tripped switch or an electricity meter fault. Selectra recommends Googling the following names of websites that will help you find a registered electrician local to you:

  • Electrical Safety Register
  • Rated People
  • Local Electricians Direct

If you have a Pay As You Go (prepayment) meter and notice a power cut:

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Power Cut for PAYG Customers Please check with your provider if you don't know how much a call will cost. 08000 302 302 *Monday to Thursday: 8.30am - 7 pm; Friday: 8.30am - 6 pm; Saturday: 9 am - 4 pm. Outside of these hours you should contact your local Regional Distribution Company


How to contact your Regional Distribution Company

To find your local Regional Distribution Company, you’ll need to do the following:

STEP 1: Find your MPAN Number (Meter Point Administration Number) on your bill.

STEP 2: Look for your county here.

STEP 3: Scroll to the bottom for the contact details of your regional distribution company and get in contact with them.

Priority services

Priority services are for vulnerable customers who will need some extra help with their energy bills. This may be due to visual or audio difficulties that could impede you from making payments or submitting meter reads. Check if you’re eligible for help.

Ecotricity's Priority Services team will also inform your energy distribution company of your special requirements. They’ll need to know this for maintenance and other services they offer.

To register for Ecotricity's Priority Services scheme, fill out their online registration form. If you have any questions, you can reach them by telephone or email:

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Ecotricity's Priority Services Team Please check with your provider if you don't know how much a call will cost. 0345 555 7 100 Email: home@ecotricity.co.uk.

Anything else?

If you have another specific question for Ecotricity that isn’t covered above, you can still get a quick answer. Selectra recommends that you call each and every one of the following numbers until you get an answer to your question. The problem with having one catch-all general enquires number is that it may not be best suited for your particular question. So give all of them a call and you’re most likely to get what you need, fast.

blue telephone

Any Other Enquiries Please check with your provider if you don't know how much a call will cost. 01453 756 111 01453 761 482 0345 555 7 100 *Monday to Thursday: 8.30am - 7 pm; Friday: 8.30am - 6 pm; Saturday: 9 am - 4 pm

Other useful contacts

Want to speak to any other organisation other than Ecotricity that could help you out? Here’s a list of very useful contacts:

Citizens Advice Service

Get independent and confidential advice on a number of legal and consumer topics.

Tel: 03444 111 444

Chat to a debt adviser: here

Website: citizensadvice.org.uk

Home Heat Helpline

Receive advice to help pay your energy bills and to apply for fuel bill support.

Tel: 020 7930 9390

Website: energy-uk.org.uk

Energy Assistance Package

Ensure you’re supported in your efforts to maximise your income and reduce your energy bills while enjoying a warmer, more comfortable home.

Tel: 0800 444 202

Website: energysavingtrust.org.uk

Nest (formerly HEES)

Welsh householders struggling with their fuel bills can contact Nest

Tel: 0800 512 012 or 0808 808 2244

Email: advicewales@est.org.uk

Website: nest.gov.wales/en


Reach out on Facebook

Facebook is Ecotricity's favourite contact channel among its social media platforms to establish contact with its customers. Follow these steps to reach out to Ecotricity on Facebook.

STEP 1: Head to Ecotricity’s Facebook page.

STEP 2: Hit the "Send Message" button indicated in the image below.

ecotricity facebook page

STEP 3: You’ll see a box pop up in the bottom right-hand corner asking you to sign into Facebook. Do this by clicking the blue button “Log in to Messenger” and start typing your message in the pop-up box in the bottom left-hand corner of the screen.

Tweet Ecotricity on Twitter

While Twitter may be used less often than Facebook, it's still a popular channel to contact companies. Ecotricity is of no exception. Here's how to reach them via the blue bird.

STEP 1: Head to Ecotricity’s Twitter page.

STEP 2: Hit the Message button in the left-hand pane of the screen.

ecotricity twitter page

STEP 3: Start typing your question in the pop-up box that appears.


Don’t forget their FAQ pages!

Ecotricity has created FAQ pages to help you find an answer to a question that somebody has already asked. That will avoid you having to contact Ecotricity in the first place. This should be a first resort before picking up the phone or shooting them an email. On Google, look up the links to the list of FAQ pages that should help you find what you’re after:

  • General FAQs
  • Online account FAQs
  • EV FAQs
  • Energy Saver Plan FAQs
  • Smart meter FAQs
  • Pay as you go FAQs

How to contact Ecotricity to make a complaint?

To make a complaint to Ecotricity, it should be submitted to their Customer Champion Team. Simply fill out their online complaints form. They aim to resolve the issue either the first or following working day. If that’s not possible, it’ll most likely be resolved within eight weeks.

For any other questions related to your complaint, contact Ecotricity’s Customer Services Team by emailing them here: home@ecotricity.co.uk.

Escalate your complaint

If you’ve still not received a response to your complaint within eight weeks, or you’re unhappy with the reply given to you by Ecotricity, you can escalate it in two ways:

STEP 1: Get independent advice from the Citizens Advice Consumer Service. Visit citizensadvice.org.uk and head to the page on the steps to take to complain to your supplier. They have extensive information on energy complaints on their website. Then call 03444 111 444

STEP 2: Get independent adjudication from our Ombudsman Services page. There you'll find out how to get in contact with them regarding your complaint. For any questions, call them directly on 0330 440 1624


Contact details for press enquiries

If you are a journalist with a media enquiry for Ecotricity, contact their Press Office:

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Press Enquiries Team Please check with your provider if you don't know how much a call will cost. 01453 761 318 Email: pressoffice@ecotricity.co.uk.

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