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E.ON Warm Home Discount 2021/22 - Eligibility, Apply, Contact

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The Warm Home Discount could help E.ON customers save £140 on winter electricity bills. Find out now if you’re eligible and apply for the scheme in 2021/22.


What is the E.ON Warm Home Discount?

The Warm Home Discount is a one-off rebate of £140 offered by the government in conjunction with British energy suppliers to help vulnerable households pay for their electricity bills during the coldest months of the year.

This scheme is available to those who meet certain criteria (which you can see below) and is offered as a one-off payment, which goes directly towards your electricity bills. The Warm Home Discount is not linked with, nor will it affect, other schemes such as the Cold Weather Payment, Energy Company Obligation (ECO) or the Winter Fuel Payment.

The Warm Home Discount is available to all those eligible, regardless of whether your E.ON tariff is paid by Direct Debit, Prepayment or otherwise. The discount will be paid out before the end of March 2022.

How to apply for the 2021/2022 Warm Home Discount

The application process for the 2021/22 E.ON Warm Home Discount scheme is open now. Applications are on a first-come, first-served basis, so we recommend getting yours in as soon as possible to guarantee you receive your rebate.

To get your application in, contact E.ON directly with your account details and information about any of the qualifying benefits listed in the section below.

Do I qualify for the E.ON Warm Home Discount?

As an E.ON customer, you can apply for the Warm Home Discount through one of two routes - as a Core Group member or as part of the Broader Group.

Core Group

You are eligible for the E.ON Warm Home Discount as part of the Core Group if, on 4 July 2021:

  • You (or your partner) are the account holder.
  • You received the ‘Guarantee Credit’ element of Pension Credit (still the case even if you also receive savings credit).

If the above does not apply to you, then you may still be able to apply as part of the Broader Group.

Broader Group

If you don’t automatically qualify through the Core Group, you could still receive the Warm Home Discount as part of the Broader Group if, on 4 July 2021 you met the following criteria.

  1. Low-income household or
  2. Receiving one of the means-tested benefits outlined below.

Qualifying benefits

  • Child Tax Credit with a total household annual income of £16,190 or less (excluding Working Tax Credit)
  • Income-related Employment and Support Allowance
  • Income Support or Income-based Jobseeker's Allowance, with any of the following:
    • A disability or pensioner premium
    • Disabled child premium
    • Child Tax Credit that includes a disability or severe disability element
    • A child under 5 living with you
    • Disability Living Allowance or Personal Independence Payment
  • Working Tax credit with a relevant income of £16,190 or less with either of the following:
    • Personal Independence Payment or a disability element
    • MATEX or MEDEX certificate
  • Universal Credit with monthly take-home pay of no more than £1,349 with either of the following
    • Limited capability for work element (with or without a work-related activity element) OR Disability Living Allowance/Personal Independence Payment
    • A child element (with or without the disabled child element)

You may also qualify for the E.ON Warm Home Discount if you are not receiving the Guarantee element of Pension Credit on 4 July 2021 and either:

  • Were born on or before 31 March 1955 and in receipt of Council Tax Reduction for low income
  • Are in receipt of the Savings Element of Pension Credit only
How can I find out which benefits I’m receiving?

If you want to make sure that the benefits you receive are eligible for the Warm Home Discount scheme, you can get in touch with the Pension Service or Job Centre Plus.

Struggling to keep up with your energy bills?You're not alone. As well as the Warm Home Discount, there is extra financial support available through a number of other energy grants and schemes. Find out more by visiting Energy Schemes.

How to receive past discount

Are you a member of the Core Group who hasn’t received your discount yet? You should have received a Warm Home Discount letter from the Department of Work and Pensions (DWP). The letter will include a reference number beginning with an M or U.

If your reference number starts with ‘M’:

You don’t need to do anything. If E.ON was your electricity supplier on 4 July 2021, it will automatically pay your discount by the end of March 2022.

If E.ON was not your supplier on 4 July 2021, your previous supplier will send the details through to E.ON so that it can still pay your discount, if applicable.

If your reference number starts with ‘U’:

The DWP isn’t sure who your electricity provider is. This can be solved with a simple phone call using the telephone number on the letter that you will have received.

You will need to give them your electricity account number and you Meter Point Administration Number (MPAN) - these can both be easily found on your electricity bill, so no need to fret. However, make sure you do this as soon as possible - if you don’t call before the date specified in the letter, you will not receive your discount.

If you have not been able to resolve the matter using the above information, you can contact the Warm Home Discount team directly on 0345 603 9439 from Monday to Friday between 8:30am and 4:30pm.

You can also write to them using the following address:

Warm Home Discount
Blue Zone, Ground Floor Phase 1
Peel Park
Brunel Way
Blackpool
FY4 5ES

Will I still receive my Warm Home Discount if I switch provider?

Whichever provider supplied your electricity as of 4 July 2021 - whether that be E.ON or otherwise - is responsible for paying your Warm Home Discount, as long as that supplier participates in the scheme.

If you switch provider there is no further action needed your end. Everything will be sent over to your new supplier so that it can carry on applying any discounts or schemes paid by your old supplier.

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