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Warm Home Discount 2026/27

E.ON Warm Home Discount

A £150 credit on your winter electricity bill for eligible E.ON customers. Core Group payments are automatic ; Broader Group customers apply online in the October-December window — first-come-first-served. Selectra walks you through which group you're in, when to apply, and what to do if your payment is late.

Check your route Apply via your E.ON account

£150

Credit applied to your electricity bill

1 Oct

Broader Group applications typically open

31 Mar

Deadline for credit to land on your account

0

Effect on your other benefits

The Warm Home Discount is a government scheme delivered through participating suppliers. The £150 credit is the same at every supplier in the scheme ; what differs is the application process. E.ON is a fully participating supplier for 2026/27.

Two ways in

Which route applies to you?

There are two paths to the £150 discount as an E.ON customer. Core Group is automatic for Pension Credit (Guarantee) recipients. Broader Group covers everyone else on means-tested benefits — you have to apply, and budgets typically run out by mid-December.

Core Group

automatic · no application

You qualify if — You (or your partner) hold the E.ON account, and you receive the Guarantee Credit element of Pension Credit on the qualifying date (typically the first Sunday in August).

How it works — The DWP shares your details with E.ON automatically. You receive a confirmation letter from DWP between October and December; the £150 credit is applied to your electricity account by 31 March 2027.

Your next step

No action needed. If your letter says reference number begins with "M" and you were with E.ON on the qualifying date, the payment is automatic.

Payment chain: DWP → E.ON

Broader Group

apply online · first-come-first-served

You qualify if — You are an E.ON account holder on a low income, on means-tested benefits, or with high-energy-need household circumstances (disability, child under 5, etc.). Full criteria below.

How it works — You apply through E.ON, not the DWP. Applications open in October and close once the supplier's annual budget is exhausted — typically by mid-December. First-come-first-served.

Your next step

Apply as early as you can after the application window opens. 0345 052 0000 or via your online E.ON account.

Payment chain: You → E.ON

Broader Group qualifying benefits

Do any of these apply to your household?

If you receive at least one of the benefits below — and you hold the E.ON account — you can apply for the Broader Group discount when the autumn window opens. The full criteria for each benefit are on gov.uk.

Child Tax Credit

Household income £16,190 or less, excluding Working Tax Credit.

Income-related ESA

Income-related Employment and Support Allowance, any element.

Income Support or Income-based JSA

Plus any of: disability/pensioner premium, disabled child premium, Child Tax Credit with disability element, a child under 5, DLA or PIP.

Working Tax Credit

Annual income £16,190 or less, plus PIP or a disability element OR a MATEX/MEDEX certificate.

Universal Credit

Monthly take-home pay £1,349 or less, plus limited capability for work element OR DLA/PIP OR a child element.

Pension Credit (Savings only)

You receive only the Savings element of Pension Credit (not Guarantee Credit — that's Core Group).

Selectra expert

Will you actually get the £150, and how should you go about it?

Four household profiles. Find the one closest to yours and read the specific tactic — what to do, when to do it, and what to watch out for if something goes wrong.

Pension Credit (Guarantee) recipient

Core Group · automatic

Best fit if — You receive the Guarantee Credit element of Pension Credit and E.ON is your electricity supplier on the qualifying date. The payment lands on your bill without you having to lift a finger.

Skip if — You're thinking of switching supplier in the autumn — wait until after the qualifying date (first Sunday in August) or you risk losing the discount to your old supplier, who may not honour the transfer cleanly.

What you'll actually get

£150 credit applied directly to your E.ON electricity account between October 2026 and 31 March 2027. A DWP letter confirms the payment. No bank-account refund — it offsets your bill.

The cleanest route. Just stay with E.ON through the qualifying date and the discount handles itself.

Low-income household with kids or disability

Broader Group · apply early

Best fit if — You receive one of the means-tested benefits listed above, you hold the E.ON account, and you can submit the application in the first two weeks of the October opening window.

Skip if — You typically apply in late November — by then E.ON's Broader Group budget is usually exhausted. Set a calendar reminder for the first Monday in October.

What you'll actually get

Same £150 credit on your electricity account, paid by 31 March 2027. You receive an outcome email within 4-6 weeks of applying. Decline letters can be appealed within 28 days.

The discipline is timing, not eligibility. Get your benefit-award letter, household-income paperwork and account number lined up before the October window opens.

You switched supplier between July and the payment date

cross-supplier transfer

Best fit if — You qualified under the Core Group on the qualifying date as a customer of E.ON (or another participating supplier), then switched. The discount is owed by whoever was your supplier on the qualifying date — not your new supplier.

Skip if — You switched before the qualifying date. In that case your new supplier is on the hook; check whether that supplier participates in WHD.

What you'll actually get

The £150 owed by your qualifying-date supplier should still reach you. If the credit hasn't landed by mid-January 2027, call the Warm Home Discount team on 0345 603 9439 (Mon-Fri, 8:30am-4:30pm) with your DWP reference letter.

Cross-supplier handover is a known weak spot. Keep your DWP confirmation letter and your old supplier's reference number for at least 12 months.

Smart Pay As You Go household

Smart PAYG · credit on meter

Best fit if — You're an eligible Core Group or Broader Group claimant on E.ON Smart PAYG. The discount applies directly to your meter as credit — exactly like a top-up, but free.

Skip if — You're on a traditional (non-smart) key or card prepayment meter — payment routes are slower and may arrive as a voucher you redeem in person.

What you'll actually get

£150 of free credit pushed to your Smart PAYG meter via the DCC in a single transaction, typically by mid-December. Confirmation appears in the E.ON Next app as a "Warm Home Discount" top-up entry.

Smart PAYG households get the cleanest delivery of WHD — no waiting for a bill cycle. Ask E.ON to swap a non-smart prepayment meter to Smart PAYG before the next WHD window if you can.

Three steps to your £150

How to apply for the E.ON Warm Home Discount

  1. 1

    Check which group you fall into — If you receive Guarantee Credit Pension Credit, you're Core Group — no application needed. Otherwise check the Broader Group benefit list below. Unsure? Call the Pension Service or Job Centre Plus to confirm your active benefits.

  2. 2

    Apply through E.ON in the October-December window — Broader Group applications open in early October on your E.ON account or by phone on 0345 052 0000. Have your account number, MPAN, evidence of benefit and your latest annual income figure ready. Decisions arrive within 4-6 weeks by email.

  3. 3

    Watch for the £150 credit on your next bill — Successful applicants see the credit on their electricity account between October 2026 and 31 March 2027. On Smart PAYG it pushes directly to the meter. If nothing has appeared by mid-January, call 0345 603 9439 with your DWP reference letter.

Worth £150 on your bill

More winter support beyond the WHD

The Warm Home Discount stacks with the Cold Weather Payment, Winter Fuel Payment and ECO grants. Selectra's energy schemes guide tells you which other rebates you may be entitled to alongside this one.

See all energy schemes

Common questions

E.ON Warm Home Discount — frequently asked questions

The Warm Home Discount (WHD) is a £150 rebate applied as credit to your electricity bill, paid for jointly by the government and participating suppliers. The amount is the same across every supplier in the scheme — only the application process differs.

For Core Group recipients the payment is applied to your electricity account between October 2026 and 31 March 2027 — most credits land in November or December. Broader Group payments follow the same window once your application is approved.

The supplier you were with on the qualifying date (typically the first Sunday in August) is responsible for paying your discount, provided that supplier participates in the scheme. If you switched before the qualifying date, your new supplier is responsible. Always check the new supplier participates in WHD before switching in the run-up to autumn.

A "U" prefix means the DWP isn't sure who your electricity supplier is. Call the number on your DWP letter as soon as possible — you'll need your account number and your MPAN (both on your latest electricity bill). If you miss the deadline on the letter, you forfeit the discount.

Yes. WHD is separate from the Cold Weather Payment, Winter Fuel Payment and the Energy Company Obligation (ECO). Claiming one does not affect your eligibility for the others — check each independently.

If you applied and were declined within the window, you can request a review within 28 days of E.ON's decision letter. If you missed the application window entirely because the budget was exhausted, you cannot back-claim — set a calendar reminder for the first Monday of October next year.

No. WHD is paid as a credit to your electricity account, not as income. It does not count towards the benefit cap, the universal-credit means test, or any other income-tested benefit.