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EON Warm Home Discount 2020/21 - Eligibility, Apply, Contact

EON Warm Home Discount logo

The Warm Home Discount could help EON customers save £140 on winter electricity bills. Find out now if you’re eligible and apply for the scheme in 2020/21.


What is the EON Warm Home Discount?

The Warm Home Discount is a one-off rebate of £140 offered by the government in conjunction with British energy suppliers to help vulnerable households pay for their electricity bills during the coldest months of the year.

This scheme is available to those who meet certain criteria (which you can see below) and is offered as a one-off payment, which goes directly towards your electricity bills. The Warm Home Discount is not linked with, nor will it affect, other schemes such as the Cold Weather Payment, Energy Company Obligation (ECO) or the Winter Fuel Payment.

The Warm Home Discount is available to all those eligible, regardless of whether your EON tariff is paid by Direct Debit, Prepayment or otherwise. The discount is applied between September 2020 and the end of March 2021.

How to apply for the 2020/2021 Warm Home Discount

Get £140 off your energy billFind out if you are eligible for the Warm Home Discount or one of the other government schemes. Call 020 3966 4692 or get a free callback now.

The application process for the 2020/21 EON Warm Home Discount scheme is now open. Applications are on a first-come, first-served basis, so we recommend getting yours in as soon as possible to guarantee you receive your rebate.

To get your application in, contact EON directly with your account details and information about any of the qualifying benefits listed in the section below.

Alternatively, for advice about your eligibility and to find out if you qualify for other energy schemes or grants, speak to a Selectra energy expert today by calling 020 3966 4692 or get a free callback now.

Do I qualify for the EON Warm Home Discount?

As an EON customer, you can apply for the Warm Home Discount through one of two routes - as a Core Group member or as part of the Broader Group.

Core Group

You are eligible for the EON Warm Home Discount as part of the Core Group if, on 5 July 2020:

  • You (or your partner) are the account holder.
  • You received the ‘Guarantee Credit’ element of Pension Credit (still the case even if you also receive savings credit).

If the above does not apply to you, then you may still be able to apply as part of the Broader Group.

To learn more about the Warm Home Discount’s eligibility criteria or if you need any help applying, you can give us a call on 020 3966 4692 or get a free callback for more detailed information and guidance.

Broader Group

If you don’t automatically qualify through the Core Group, you could still receive the Warm Home Discount as part of the Broader Group if, on 5 July 2020 you met the following criteria.

  1. Low-income household or
  2. Receiving one of the means-tested benefits outlined below.

Qualifying benefits

  • Child Tax Credit with a total household annual income of £16,190 or less (excluding Working Tax Credit)
  • Income-related Employment and Support Allowance
  • Income Support or Income-based Jobseeker's Allowance, with any of the following:
    • A disability or pensioner premium
    • Disabled child premium
    • Child Tax Credit that includes a disability or severe disability element
    • A child under 5 living with you
    • Disability Living Allowance or Personal Independence Payment
  • Working Tax credit with a relevant income of £16,190 or less with either of the following:
    • Personal Independence Payment or a disability element
    • MATEX or MEDEX certificate
  • Universal Credit with monthly take-home pay of no more than £1,349 with either of the following
    • Limited capability for work element (with or without a work-related activity element) OR Disability Living Allowance/Personal Independence Payment
    • A child element (with or without the disabled child element)

You may also qualify for the EON Warm Home Discount if you are not receiving the Guarantee element of Pension Credit on 5th July 2020 and either:

  • Were born on or before 31 March 1955 and in receipt of Council Tax Reduction for low income
  • Are in receipt of the Savings Element of Pension Credit only
How can I find out which benefits I’m receiving?

If you want to make sure that the benefits you receive are eligible for the Warm Home Discount scheme, you can get in touch with the Pension Service or Job Centre Plus.

Struggling to keep up with your energy bills?You're not alone. As well as the Warm Home Discount, there is extra financial support available through a number of other energy grants and schemes. Find out more by visiting Energy Schemes.

How to receive past discount

Are you a member of the Core Group who hasn’t received your discount yet? You should have received a Warm Home Discount letter from the Department of Work and Pensions (DWP). The letter will include a reference number beginning with an M or U.

If your reference number starts with ‘M’:

You don’t need to do anything. If EON was your electricity supplier on 5 July 2020, it will automatically pay your discount by the end of March 2021.

If EON was not your supplier on 5 July 2020, your previous supplier will send the details through to EON so that it can still pay your discount.

If your reference number starts with ‘U’:

The DWP isn’t sure who your electricity provider is. This can be solved with a simple phone call using the telephone number on the letter that you will have received.

You will need to give them your electricity account number and you Meter Point Administration Number (MPAN) - these can both be easily found on your electricity bill, so no need to fret. However, make sure you do this as soon as possible - if you don’t call before the date specified in the letter, you will not receive your discount.

If you have not been able to resolve the matter using the above information, you can contact the Warm Home Discount team directly on 0345 603 9439 from Monday to Friday between 8:30am and 4:30pm.

You can also write to them using the following address:

Warm Home Discount Team
2.1.P Peel Park
Brunel Way
Blackpool
FY4 5ES

Will I still receive my Warm Home Discount if I switch provider?

Check your eligibility in minutesIt can sometimes be difficult to tell if you are eligible for energy schemes. Find out in minutes if you are and what to do if you're not. Call 020 3966 4692 or get a free callback now.

Whichever provider supplied your electricity as of 5 July 2020 - whether that be EON or otherwise - is responsible for paying your Warm Home Discount, as long as that supplier participates in the scheme.

If you switch provider there is no further action needed your end. Everything will be sent over to your new supplier so that it can carry on applying any discounts or schemes paid by your old supplier.

If your supplier does not offer the Warm Home Discount scheme and you would like to join one that does, we can help. Speak to one of our energy experts today by calling 020 3966 4692 or get a free callback now to find the best deals in your local area with participating providers.

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