EON Contact Number & Email: Help & Complaints
Knowing the correct EON contact number for your query will get it answered quickly and save you time. EON has a number of different ways to get in touch. Read on to find out who you should contact, how and when.
How do I contact EON by phone?
In the table below, we've compiled a comprehensive list of EON contact numbers.
|EON Department||UK Contact Number||Opening Hours|
|General enquiries||0345 052 0000||Monday to Friday 9am-5pm|
|Prepayment (PAYG) enquiries||0345 303 3040||Monday to Friday 9am-5pm|
|Smart Pay As You Go meters||0345 366 5996||Monday to Friday 9am-5pm|
|Complaints||0345 052 0000||Monday to Friday 9am-5pm|
|Switching to EON||0345 301 490||Monday to Friday 9am-5pm|
|Payments and billing||0345 052 0000||Monday to Friday 9am-5pm|
|Moving Home||0345 052 0000||Monday to Friday 9am-5pm|
|Insulation and boiler replacements||0345 400 1067||Monday to Friday 8am-6pm|
|Media Contacts team||02476 192000||Monday to Friday 9am-5pm|
|Business enquiries||0333 202 4586||Monday to Friday 9am-5pm|
|Gas leak||0800 111 999||24/7|
What is the EON contact number?
If you're a homeowner receiving gas or electricity from EON, there are lots of ways to get your urgent questions answered. Being confronted with a multitude of phone numbers and email addresses can be overwhelming.
Below, we've broken down the relevant EON contact numbers by query type to help you get in touch with the provider as quickly as possible.
What is the EON customer service number?
Would you like to speak with an EON customer service representative over the phone? The EON customer service number is 0345 052 0000. In our tests, it took just over 15 minutes to get through to an agent on the phone.
When you call the EON customer service number, you will listen to an automated recording. You will be asked to give your account number. If you don’t know your account number, say “I don’t have it.” You will then be prompted to give your phone number.
After you’ve given your phone number, you will listen to another recording of menu options. Select one of the following options depending on your query:
- To top up your prepayment meter using a key or card, press 1.
- To make a payment, give a meter reading, update your direct debit or talk about your account, press 2.
- If you’re moving home, press 3.
- To get an EON smart meter, press 4.
What is the EON contact number for topping up your prepayment meter?
If you have a prepayment meter (i.e. one that you top up with credit using a key or card), you should direct any questions regarding this to EON's PAYG team. This is also who you'd call if you want to switch from prepayment to direct debit as your preferred payment method.
The EON Energy contact number for the PAYG team is 0345 303 3040. For questions about your Smart Pay As You Go meter, you should contact the Smart PAYG team on 0345 366 5996.
What is the EON contact number for payments, meter readings & billing?
Do you need to submit a meter reading to EON? Perhaps you want to pay an outstanding bill or even dispute one that appears extraordinarily high. If your query comes under any of these three categories, contact EON's payments and billing team. The EON Energy contact number for this department is 0345 052 0000. Representatives are available Monday to Friday from 9pm until 5pm.
Moving home with EON?
If you're an EON customer who’s moving home, you'll need to contact the supplier to take closing and opening meter readings. You should contact the moving home team at least 14 days before the move out date. The EON contact number for its moving team is 0345 052 0000 Lines are open Monday to Friday from 9am until 5pm.
EON contact number for customers with difficulty hearing or seeing
If you have a speech impediment or hearing difficulties, you can use text relay to contact EON. To use this service, simply add 18001 before the EON contact number you want to call.
Alternatively, you can also use the online British Sign Language (BSL) interpretation service. You'll need to log in to your SignLive account by entering your username and password. Note that you also have the option to sign in via Facebook or Google.
If you don't have a SignLive account, click on the link that says "Need An Account?" located at the bottom of the sign-in box.
SignLive is available as a smartphone app, ready to download from the App Store or Google Play.
If you have sight difficulty, you can receive your letters and bills in braille. To request this, call the EON contact number for special needs, which is 0345 052 0000.
What is the EON new customer contact number?
Not an EON customer but interested in joining? Before you register with EON, take a look at our EON Tariffs guide and pick the one that's best for you.
If you want more details about EON’s tariffs, the EON contact number is 0345 052 0000 (the same number for current customers). Representatives are available Monday to Friday from 9am to 5pm.
As a new customer, you should press 2 when calling the Eon customer service number. You will then be presented with the following menu options:
- To join Eon or get a quote, press 1.
- If you’re moving into a property that is currently supplied by EON, press 2.
- For anything else, press 3.
How do I email EON?
The following EON email address appears to no longer in service: firstname.lastname@example.org. If email is your preferred contact method, your closest option is via EON's online contact form.
To access this form from the EON homepage, hover your mouse over "Account and help" in the top bar and then select "Contact." Next, scroll down to the carousel of images and scroll to the one that says "You can email us, too." Click on this image and scroll down to the form.
After you submit the online form, a representative will usually send you an email within a day.
To submit the form, you're required to fill out the following information:
- The subject of your query
- Your first and last name
- Your email address
- Your phone number
- If you consent to updating your contact information
- Your building name and number
- Your postcode
- Up to 3,000 characters detailing your query
You can also provide your account number, but this information is not required.
EON live chat
The quickest way to speak with a customer service representative is via the Eon live chat. In our tests, we received a response using this online service in less than a minute!
To access the EON live chat, go to the supplier’s homepage and click on where it says Account and help in the top bar. Scroll down until you see a blue box on the right-hand side that says Contact us. Click on the white button that says Chat now.
You will need to enter the following details in order to begin using the Eon live chat:
- Your first name
- Your last name
- Your email address
- Your account number (optional)
- The subject related to your query (selected from a drop-down list)
Once you’ve entered the above information, click on the red button that says Start Chat. Soon after the EON live chat has ended, you’ll be emailed a transcript of the conversation.
In addition to the EON live chat, customers can also reach out to Eon via Facebook Messenger. However, since it took EON customer service nearly a day to respond to our message on Facebook, we recommend using the EON live chat in order to get a much swifter response.
What is the EON contact number for complaints?
To make a complaint to EON, you can call the supplier on 0345 052 0000. Lines are open Monday to Friday from 9am until 5pm.
Besides contacting EON by phone to make a complaint, customers can also reach out via the following ways:
- With the EON online form: Submit the online form on EON's website to make your complaint..
- By post: Address your written complaint to Customer Service Centre, E.ON, PO BOX 7750, Nottingham NG1 6WR.
- Via email: Send your complaint to email@example.com.
EON complaints about boiler cover
If there is a problem with your boiler, cavity or heat pump, you should get in touch with the EON Customer Care team. You can do so in the following ways:
- By phone — The contact number is 0345 052 0000. Lines are open Monday to Friday from 9am until 5pm.
- Write a letter — Write to EON and address the letter to Resolutions Team, EON Energy Installation Services Limited, Westwood House, Westwood Way, Westwood Business Park, Coventry CV4 8LG.
- Send an email — Address it to the following email address: firstname.lastname@example.org.
Complaints about other matters
If your complaint relates to your smart meter, prepayment meter, moving home or installation of any equipment, please see the list below:
- Smart meters: 0345 366 5973
- Prepayment (PAYG) meters: 0345 303 3040
- Moving home: 0345 303 3020
- Installation: 0800 054 6250
Good to know:For any questions regarding cavity wall insulation or your boiler, such as what boiler is best, cost of boiler repair, boiler parts or boiler maintenance tips, contact EON on 0330 400 1067.
Is there a free telephone number for EON?
Unfortunately, there is not an EON free phone number. As an 0345 number, the EON Energy contact number is a special type of landline phone number. The cost of calling this number is not linked with geographic locations within the country. It costs the same to call this type of number as it does to call a normal business or home landline.
If you're not sure if this type of phone number is included in your phone plan, try contacting EON through its live chat on its website. It took us less than a minute to get a response from the provider using this platform!
Contact EON Business
EON Business customers that have questions about their business energy plan or bespoke contract should call the EON Business team on 0345 055 0065. Representative are availabe Monday to Friday from 9am to 5pm.
Some reasons you may need to contact EON Business include the following:
- To pay a bill
- To submit a meter reading
- To make a complaint
- To tell EON you're moving
- To close your business energy account
Emergency Contact Numbers
An energy-related emergency at your home could range from a power cut to a gas leak. Let’s look at each type so that you know which number to call if you find yourself in any of these situations.
If your electricity goes off, first check whether the same has occurred at your neighbours' homes. Knock on their doors and ask if they still have an electricity connection. If they don't, there could be a power cut. In which case you should call 105.
This number is free from most landlines and mobile phones. You'll be put through to your local Distribution Network Operator who will do its best to fix the problem.
- Unplug all electrical appliances in your home, turn the trip switch back on, and then, one by one, plug in each appliance.
- If one of them causes the trip switch to turn off again, you've found your faulty appliance that's causing a short circuit. Unplug it and don't use it. Replace it with a new one that doesn't interfere with your electrics system.
- If the trip switch doesn't turn back on, contact a local electrician to fix it.
If you smell gas at home, remember the following golden dos and don'ts:
|light a cigarette, cigarette lighter, matches or candles.||keep open all the windows and doors.|
|turn any electrical appliances on or off.||turn the gas supply off at the meter (leave it off until you are certain that it's safe to turn back on).|
To report a suspected gas leak, call the National Gas Service Emergency Line on 0800 111 999.
If you think the problem is coming from your boiler, contact EON on 0345 052 0000 to arrange a visit from a Gas Safe registered engineer. This professional will inspect your boiler and make sure it's operating safely.
If you've noticed that you no longer have a gas supply even though you have a prepayment meter which is in credit, call EON's PAYG team. The EON Energy contact number for this department is 0345 303 3040.
Other ways to contact EON
You lead a busy lifestyle, and sometimes you won't have the time to call the EON contact number and hold on the phone in order to get your question answered. Let's have a look at some other EON contact channels to help you get your query resolved.
At Selectra, we recommend using EON’s Facebook and Twitter channels to contact them. However, note that social media channels should only be used for general enquiries, as the response time is a lot slower compared to other EON contact channels. See our EON Reviews guide where we did a Mystery Shopper test to time how long it took us to get a reply.
With EON's smartphone app, you can manage your EON account, make payments and send meter readings for your home or business premises. It’s also a great way to find emergency EON Energy contact numbers. You'll need to register for an online EON account before you can use the app.
The EON app is available to download for free from the App Store and Google play.
Contact EON using an online form
Besides calling the EON Energy contact number, you can reach out to the supplier by filling out an online form. Someone will reply between 9am and 5pm on weekdays. You can access the online form by going to the EON homepage. Hover over where it says "Account and help" in the top bar, and then select "Contact." Scroll down to the image carousel and use the arrows to scroll through the different options. Click on the image that says "You can email us, too."
Note the following fields you'll have to fill out:
- Your query subject: Select your type of query from the drop-down menu. If you don't see an option that relates to your query, select "My query is about something else."
- Your details: This includes your title, first name, last name, email address and account number. Your account number can be found on any EON bill. If you don't know your account number, you can leave this part blank.
- Your address: Enter your street number and postcode.
- Your query: You have 3000 characters allotted to tell EON what your query is.
EON Online Assistant
EON's online assistant is an automated FAQ page. To access the FAQ page, go to the EON homepage and click where it says "Account and help" in the top bar.
Scroll down and type in your question under where it says "Search" in red letters. Next, press the read button with a magnifying glass. Results which may be relevant to your query will then appear.
If the Online Assistant returns results which are not relevant to your question, try entering your question again but using different words to generate more relevant results.