Telephone

Save money on your energy bills!

Our call center is currently closed. You can compare our energy offers or leave your phone number and get a free callback.

Compare Energy Suppliers or

EON Contact Number & Email: Help & Complaints

EON logo and customer service headset

Knowing the correct EON contact number for your query will get it answered quickly and save you time. EON has a number of different ways to get in touch. Read on to find out who you should contact, how and when.


How do I contact EON by phone?

In the table below, we've compiled a comprehensive list of EON contact numbers.

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback now.

Eon Department UK Contact Number Opening Hours
General enquiries 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Minicom (textphone) 0800 056 6560 Monday to Friday 8am-6pm.
Prepayment (PAYG) enquiries 0345 303 3040 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Smart Pay As You Go meters 0345 366 5996 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Complaints 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Switching to EON 0345 301 490 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Payments and billing 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Moving Home 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Media Contacts team 02476 192000 Monday to Friday 8pm-12am
Business enquiries 0333 202 4586 Monday to Friday from 8am-6pm.
Power cut 105 24 hrs/day
Gas leak 0800 111 999 24 hrs/day

What is the EON contact number?

If you're a homeowner who's receiving gas or electricity from EON, there are lots of ways to get your urgent questions answered. Being confronted with a multitude of phone numbers and email addresses can be overwhelming.

Below, we've broken down the relevant EON contact numbers by query type to help you get in touch with the provider as quickly as possible.

What is the EON customer service number?

old phone

Would you like to speak with an EON customer service representative over the phone? The EON customer service number is 0345 052 0000. It took us just over 15 minutes to get through to an agent on the phone.

When you call the EON customer service number, you will listen to an automated recording. Current EON customers should press 1. You will be asked to give your account number. If you don’t know your account number, say “I don’t have it.” You will then be prompted to give your phone number.

After you’ve given your phone number, you will listen to another recording of menu options. Select one of the following options depending on your query:

What is the EON contact number for topping up your prepayment meter?

If you have a prepayment meter (i.e. one that you top up with credit using a key or card), you should direct any questions regarding this to EON's PAYG team. This is also who you'd call if you want to switch from prepayment to direct debit as your preferred payment method.

The EON Energy contact number for the PAYG team is 0345 303 3040. For questions about your Smart Pay As You Go meter, you should contact the Smart PAYG team on 0345 366 5996.

What is the EON contact number for payments, meter readings & billing?

Do you need to submit a meter reading to EON? Perhaps you want to pay an outstanding bill or even dispute one that appears extraordinarily high. If your query comes under any of these three categories, contact EON's payments and billing team. The EON Energy contact number for this department is 0345 052 0000. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m.

Moving home with EON?

If you're moving or have moved home, remember your comprehensive moving house checklist which tells you how to prepare for it. There's even a list of people to inform of your change of address.

If you're an EON customer who’s moving home, you'll need to contact them to take closing and opening meter readings. You should contact the moving home team at least 14 days before the move out date. The EON contact number for its moving team is 0345 052 0000 Lines are open Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m.

EON contact number for customers with difficulty hearing or seeing

If you have hearing difficulties or you are deaf, you can call the Minicom (textphone) on 0800 056 6560. This EON contact number is available Monday to Friday from 8 a.m. to 6 p.m.

Alternatively, you can also use the online British Sign Language (BSL) interpretation service. You'll need to log in to your SignLive account by entering your username and password. Note that you also have the option to sign in via Facebook or Google.

If you don't have a SignLive account, click on the link that says "Need An Account?" located at the bottom of the sign-in box.

SignLive is available as a smartphone app, ready to download from the App Store or Google Play.

If you have sight difficulty, you can receive your letters and bills in braille. To request this, call the EON contact number for special needs, which is 0345 052 0000.


What is the EON new customer contact number?

Not an EON customer but interested in joining? Before you register with EON, take a look at our EON Tariffs guide and pick the one that's best for you.

If you want more details about EON’s tariffs, the EON contact number is 0345 052 0000 (the same number for current customers). Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m.

As a new customer, you should press 2 when calling the Eon customer service number. You will then be presented with the following menu options:

  • To join Eon or get a quote, press 1.
  • If you’re moving into a property that is currently supplied by Eon, press 2.
  • For anything else, press 3.

For general energy enquiries, you can also give us a call here at Selectra. You’ll get through to an advisor within a matter of seconds and be able to get expert energy advice for free.

If you’re looking for a quote, our advisors can also compare tariffs in your area to make sure you get the best rate for your home. Call now on 020 3966 4692 and start saving money on your energy bills today.


How do I email EON?

laptop

The Eon email address for general enquiries is email.queries@eonenergy.com. This would be the best contact method to use if you need to send any sort of documents to the supplier. After you send your message to the EON email address, a representative will usually reply within a day.

If the EON email address is your preferred method of contact, we recommend including the following information to help them settle your query faster:

  • Your name
  • Your phone number
  • Your account number
  • Your address

Besides sending a message to the EON email address, you can also submit an online form on the company’s website. To access the form, go to the Eon homepage, hover your mouse over "Account and help" in the top bar and then select "Contact." Next, scroll down to the carousel of images and scroll to the one that says "You can email us, too." Click on this image and scroll down to the form.


EON live chat

The quickest way to speak with a customer service representative is via the Eon live chat. We received a response using this online service in less than a minute!

To access the Eon live chat, go to the supplier’s homepage and click on where it says Account and help in the top bar. Scroll down until you see a blue box on the right-hand side that says Live chat. Click on the white button that says Chat now.

You will need to enter the following details in order to begin using the Eon live chat:

  • Your first name
  • Your last name
  • Your email address
  • Your account number (optional)
  • The subject related to your query (selected from a drop-down list)

Once you’ve entered the above information, click on the red button that says Start Chat. Soon after the Eon live chat has ended, you’ll be emailed a transcript of the conversation.

In addition to the Eon live chat, customers can also reach out to Eon via Facebook Messenger. However, since it took Eon customer service nearly a day to respond to our message on Facebook, we recommend using the Eon live chat in order to get a much swifter response.

Tired of speaking to automated machines?Our expert energy advisers are on the phone to help you with your energy query. No wait times or endless menus. Call today for free on 020 3966 4692 or get a free callback now.


What is the EON contact number for complaints?

To make a complaint to EON, you can call the supplier on 0345 052 0000. Lines are open Monday to Friday from 8 a.m. to 8 p.m. If you are hearing impaired, you can make a complaint to EON by calling 0800 056 6560 from a textphone.

Besides contacting EON by phone to make a complaint, customers can also reach out via the following ways:

  • With the EON online form: Submit the online form on EON's website to make your complaint..
  • By post: Address your written complaint to Customer Service Centre, E.ON, PO BOX 7750, Nottingham NG1 6WR.
  • Via email: Send your complaint to email.queries@eonenergy.com.

EON complaints about boiler cover

If you took out boiler cover through EON, remember that they only act as an intermediary between you and your boiler insurer, HomeServe. This means that if you have a complaint about anything related to your boiler or your corresponding insurance policy, you should contact HomeServe directly. You can do this in several ways:

  1. With the online form: Complete HomeServe's online form and they'll acknowledge your complaint within five working days.
  2. By post: Addess your complaint to the following address: Freepost RLYC-LXAL-GEEH, Customer Relations Department, HomeServe Membership Ltd, Walsall, West Midlands WS2 7BN
  3. Email: Send your complaint via email to customerrelations@homeserve.com.
  4. Via the EON live chat: If you go to the EON complaints page, you can chat with a customer service representative online to express your complaint. Just click on the green "chat to us" button on the right-hand side of the screen. HomeServe's live chat is available during the following times:
  • Weekdays 8am - 8pm
  • Saturday 8am - 4pm
  • Sunday 10am - 4pm

HomeServe's complaints handling procedure is as follows:

STEP 1: Send them your complaint via any one of the four contact channels above.

STEP 2: HomeServe will write to you within five working days to acknowledge receipt of your complaint.

STEP 3: One of HomeServe's Customer Advocates will investigate your complaint and reach a decision.

STEP 4: Within four weeks of receiving your complaint, HomeServe will send you a solution to resolve it. If HomeServe needs more time to respond, they'll keep you updated.

STEP 5: EON will inform you of the final decision by sending a "final response letter" to you. If this isn't possible, an agent from EON will call you.

STEP 6: If you disagree with the decision laid out in HomeSeve's final response letter, or eight weeks have passed without you receiving a response, you can escalate your complaint to the Energy Ombudsman. You'll receive a small booklet containing details on how to use this public service.

Complaints about other matters

If your complaint relates to your smart meter, prepayment meter, moving home or installation of any equipment, please see the list below:

  • Smart meters: 0345 366 5973
  • Prepayment (PAYG) meters: 0345 303 3040
  • Moving home: 0345 303 3020
  • Installation: 0800 054 6250

Good to know:For any questions regarding cavity wall insulation or your boiler, such as what boiler is best, cost of boiler repair, boiler parts or boiler maintenance tips, contact EON on 0330 400 1083.


Is there a free telephone number for EON?

Unfortunately, there is not an Eon free phone number. As an 0345 number, the Eon Energy contact number is a special type of landline phone number. The cost of calling this number is not linked with geographic locations within the country. It costs the same to call this type of number as it does to call a normal business or home landline.

If you're not sure if this type of phone number is included in your phone plan, try contacting EON through its live chat on its website. It took us less than a minute to get a response from the provider using this platform!


Contact EON Business

EON Business customers that have questions about their business energy plan or bespoke contract should call the EON Business team on 0345 055 0065. Representative are availabe Monday to Friday from 9 a.m. to 5 p.m.

Some reasons you may need to contact EON Business include the following:

  • To pay a bill
  • To submit a meter reading
  • To make a complaint
  • To tell EON you're moving
  • To close your business energy account

Business bills out of control? Gain back control of your bills with advice from one of our trained energy advisors. Call us on 020 3966 4692 or get a free callback now.


Emergency Contact Numbers

An energy-related emergency at your home could range from a power cut to a gas leak. Let’s look at each type so that you know which number to call if you find yourself in any of these situations.

Power cut

If your electricity goes off, first check whether the same has occurred at your neighbours' homes. Knock on their doors and ask if they still have an electricity connection. If they don't, there could be a power cut. In which case you should call 105.

This number is free from most landlines and mobile phones. You'll be put through to your local Distribution Network Operator who will do its best to fix the problem.

A power cut could be due to your trip switch being in the off position. Follow these steps to reset the switch:

  1. Unplug all electrical appliances in your home, turn the trip switch back on, and then, one by one, plug in each appliance.
  2. If one of them causes the trip switch to turn off again, you've found your faulty appliance that's causing a short circuit. Unplug it and don't use it. Replace it with a new one that doesn't interfere with your electrics system.
  3. If the trip switch doesn't turn back on, contact a local electrician to fix it.

Gas leak

If you smell gas at home, remember the following golden dos and don'ts:

Don’t
Do
 light a cigarette, cigarette lighter, matches or candles.  keep open all the windows and doors.
 turn any electrical appliances on or off.  turn the gas supply off at the meter (leave it off until you are certain that it's safe to turn back on).

To report a suspected gas leak, call the National Gas Service Emergency Line on 0800 111 999.

If you think the problem is coming from your boiler, contact EON on 0345 052 0000 to arrange a visit from a Gas Safe registered engineer. This professional will inspect your boiler and make sure it's operating safely.

If you've noticed that you no longer have a gas supply even though you have a prepayment meter which is in credit, call EON's PAYG team. The EON Energy contact number for this department is 0345 303 3040.


Other ways to contact EON

You lead a busy lifestyle, and sometimes you won't have the time to call the EON contact number and hold on the phone in order to get your question answered. Let's have a look at some other EON contact channels to help you get your query resolved.

Social media

Twitter Icon
Facebook Icon
Linkedin Icon
Instagram Icon
Blog Icon
Youtube Icon

At Selectra, we recommend using EON’s Facebook and Twitter channels to contact them. But note that social media channels should only be used for general enquiries, as the response time is a lot slower compared to other EON contact channels. See our EON Reviews guide where we did a Mystery Shopper test to time how long it took us to get a reply.

Smartphone app

With EON's smartphone app, you can manage your EON account, make payments and send meter readings for your home or business premises. It’s also a great way to find emergency EON Energy contact numbers. You'll need to register for an online EON account before you can use the app.

The EON app is available to download for free from the App Store and Google play.

Contact EON using an online form

Besides calling the EON Energy contact number, you can reach out to the supplier by filling out an online form. Someone will reply between 8am to 8pm on weekdays. On Saturdays, they'll reply from 8am to 6pm. You can access the online form by going to the EON homepage. Hover over where it says "Account and help" in the top bar, and then select "Contact." Scroll down to the image carousel and use the arrows to scroll through the different options. Click on the image that says "You can email us, too."

Note the following fields you'll have to fill out:

  • Your query subject: Select your type of query from the drop-down menu. If you don't see an option that relates to your query, select "My query is about something else."

  • Your details: This includes your title, first name, last name, email address and account number. Your account number can be found on any EON bill. If you don't know your account number, you can leave this part blank.

  • Your address: Enter your street number and postcode.

  • Your query: You have 3000 characters allotted to tell EON what your query is.

EON Online Assistant

EON's online assistant is an automated FAQ page. To access the FAQ page, go to the EON homepage and click where it says "Account and help" in the top bar.

Scroll down and type in your question under where it says "Search" in red letters. Next, press the read button with a magnifying glass. Results which may be relevant to your query will then appear.

If the Online Assistant returns results which are not relevant to your question, try entering your question again but using different words to generate more relevant results.

Updated on