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EON Contact: Tel Numbers and Emails for You

eon logo next to telephone devices

The correct EON contact number will get your query answered quickly, saving you time. EON has a number of different ways to get in touch depending on your queries. Read on to find out who you should contact, how and when.

EON contact number: existing customers

If you're a homeowner who's receiving gas or electricity from EON, there are lots of ways to get your urgent questions answered. Being confronted with a multitude of phone numbers and email addresses can be overwhelming. Below we've broken down the relevant EON contact numbers by query-type.

General enquiries

If you want background company information about EON you'll find everything you need to know in our EON guide.

For any other general enquiry, there are lots of other ways to contact EON other than by phone. Online channels often have quicker response-times as they allow for automated replies. It’s often the best way to get the answer you’re looking for without wasting any time.

Contact EON online

We've listed four of the online EON contact channels below.

  1. Online form - If you fill out and send EON's online form, they will reply between 8am to 8pm on weekdays. On Saturdays they'll reply from 8am to 6pm. Note the following fields you'll have to fill out:

Your query subject: I'd like help with…

  • My tariff
  • Changing/switching suppliers
  • Moving home
  • Moving home - landlord notification
  • My prepayment meter
  • My smart meter
  • Smart Pay As You Go
  • My online account or mobile app
  • My EON See query
  • My bill or meter readings
  • My payments or Direct Debit
  • My account details
  • Anything else

Your details: Title, first name, last name, etc.

Your address: Street and postcode.

Your query: Type in your question as clearly as possible.

eon live chat

TIP: If the Online Assistant returns results which are not relevant to your question, try entering your question again but using different words to generate more relevant results.

TIP: To help you structure your email, use the online form fields as a guide, i.e. your: query subject, details, address and query.

  1. Live chat - Submit your question on EON's live chat service. Just go to their phone numbers page and click the “chat now” button which will open up the chat window in the right-hand corner of the screen. (See image on the right).
  2. Online Assistant - EON's online assistant is an automated FAQ page. Type in your question and it returns results which may be relevant to your question.
  3. Email - Contact EON via email if you have an attachment to send (e.g. bills, account statements, etc.): email.queries@eonenergy.com

EON contact number

If you're an EON customer or are thinking about joining, there's an EON contact number for any general enquiry you may have:

blue telephone

General enquiries
Please check with your provider if you don't know how much a call will cost.
0345 052 0000
*Monday to Friday: 8am-8pm; Saturday: 8am-6pm

Customers with difficulty hearing or seeing

signlive form

If you have hearing difficulties or you are deaf, you can call the Minicom (textphone) on 0800 056 6560. Lines are open Monday to Friday from 8am to 6pm.

Alternatively, you can also use the online British Sign Language (BSL) interpretation service. You'll need to log in to your SignLive account by entering your username and password. Note that you also have the option to sign in via Facebook or Google.

If you don't have a SignLive account, click on the link "Need An Account?" located at the bottom of the sign-in box, as shown in the image on the left.

SignLive is available as a smartphone app, ready to download from the App Store or Google Play.




If you have sight difficulty, you can receive your letters and bills in braille. To request this, call the EON special needs contact number: 0345 052 0000.

Top up your prepayment meter (PAYG customers)

If you have a prepayment meter (i.e. one that you top up with credit using a key or card), you should direct any questions regarding this to EON's PAYG team. This is also who you'd call if you want to switch from prepayment to direct debit as your preferred payment method. Call EON’s PAYG team on 0345 303 3040.

Questions about your Smart Pay As You Go meter should be directed to EON's Smart PAYG team on 0345 366 5996.

Find out about Smart PAYG

Complaints contact number

To make a complaint to EON or talk to them about an ongoing complaint, reach out to them using one of the options below:

  • Online form: The same online form used to make a general enquiry (see above) can also be used to submit your complaint.
  • Phone: 0345 052 0000 available Mon to Fri from 8am to 8pm, and Sat 8am to 6pm.
  • Minicom: Call 0800 056 6560 from a textphone, suitable for deaf customers.
  • Post: Customer Service Centre, E.ON, PO BOX 7750, Nottingham NG1 6WR.
  • Email: email.queries@eonenergy.com

Complaints about boiler cover

If you took out boiler cover through EON, remember that they only act as an intermediary between you and your boiler insurer, HomeServe. This means that if you have a complaint about anything related to your boiler or your corresponding insurance policy, you should contact HomeServe directly. You can do this in several ways:

  1. Online form: Complete HomeServe's online form and they'll acknowledge your complaint within five working days.
  2. Live chat: If you go to their send-us-complaint page (link above), you can chat with them online to express your complaint. Just click on the green "chat to us" button on the right-hand side of the screen. HomeServe's live chat is available at the following times:
  3. Live chat: If you go to their send-us-complaint page (link above), you can chat with them online to express your complaint. Just click on the green "chat to us" button on the right-hand side of the screen. HomeServe's live chat is available at the following times:
  • Weekdays 8am - 8pm
  • Saturday 8am - 4pm
  • Sunday 10am - 4pm
  1. Post: Freepost RLYC-LXAL-GEEH, Customer Relations Department, HomeServe Membership Ltd, Walsall, West Midlands WS2 7BN
  2. Email: customerrelations@homeserve.com

HomeServe's complaints handling procedure is as follows:

STEP 1: Send them your complaint via any one of the four contact channels above.

STEP 2: HomeServe will write to you within five working days to acknowledge receipt of your complaint.

STEP 3: One of HomeServe's Customer Advocates will investigate your complaint and reach a decision.

STEP 4: Within four weeks of receiving your complaint, HomeServe will send you a solution to resolve it. If HomeServe needs more time to respond, they'll keep you updated.

STEP 5: They'll inform you of their final decision by sending a "final response letter" to you. If this isn't possible, an agent from EON will call you.

STEP 6: If you disagree with the decision laid out in HomeSeve's final response letter, or eight weeks have passed without you receiving a response, you can escalate your complaint to the Energy Ombudsman. You'll receive a small booklet containing details on how to use this public service.

Complaints about other matters

If your complaint relates to your smart meter, prepayment meter, moving home or installation of any equipment, please see the list below:

  • Smart meters: 0345 366 5973
  • Prepayment (PAYG) meters: 0345 303 3040
  • Moving home: 0345 303 3020
  • Installation: 0800 054 6250

Good to know:For any questions regarding cavity wall insulation or your boiler, such as what boiler is best, cost of boiler repair, boiler parts or boiler maintenance tips, contact EON on 0330 400 1083.


Payments, meter readings or billing

You may want to know how to take a meter reading and submit it to EON. Perhaps you want to pay an outstanding bill or even dispute one that appears extraordinarily high. If your query comes under any of these three categories, contact EONs payments and billing team:

blue telephone

EON payments and billing
Please check with your provider if you don't know how much a call will cost.
0345 052 0000
*Monday to Friday: 8am-8pm; Saturday: 8am-6pm

Feed-in Tariff (FiT)

You'll remember from our Feed-in Tariff guide that it was designed to reward homeowners who generate their own electricity and then export it back to the grid. Although the scheme came to an end on 30th March 2019, you may have questions about your current FiT system and your ongoing corresponding tariff. If so, call EON's FiT Team.

blue telephone

EON Feed-in Tariff
Please check with your provider if you don't know how much a call will cost.
0345 301 4884
*Monday to Friday: 8am-8pm; Saturday: 8am-4pm


Moving home with EON

If you're moving or have moved home, remember your comprehensive moving house checklist which tells you how to prepare for it. There's even a list of people to inform of your change of address.

If you're an EON customer who’s moving home, you'll need to contact them to take closing and opening meter readings.

At least 14 days before the move out date, contact EON's moving home team:

blue telephone

EON's moving home team
Please check with your provider if you don't know how much a call will cost.
0345 052 0000
*Monday to Friday: 8am-8pm; Saturday: 8am-6pm


EON emergency contact number

An energy-related emergency at your home could range from a power cut to a gas leak. Let’s look at each type so that you know which number to call if you find yourself in any of these situations.

Power cut

If your electricity goes off, first check whether the same has occurred at your neighbours' homes. Knock on their doors and ask if they still have an electricity connection. If they don't, there could be a power cut, in which case you should call 105. It's free from most landlines and mobiles. You'll be put through to your local Distribution Network Operator who will do its best to fix the problem.

GOOD TO KNOW:

A power cut is usually caused when your trip switch has turned itself off. Follow these three steps to sort it out:

  1. Unplug all electrical appliances in your home, turn the trip switch back on, and then, one by one, plug in each appliance.
  2. If one of them causes the trip switch to turn off again, you've found your faulty appliance that's causing a short circuit. Unplug it and don't use it. Replace it with a new one that doesn't interfere with your electrics system.
  3. If the trip switch doesn't turn back on, contact a local electrician to fix it.

Gas leak

If you smell gas at home, remember the following golden dos and don'ts:

Don’t
Do
 light a cigarette, cigarette lighter, matches or candles.  keep open all the windows and doors.
 turn any electrical appliances on or off.  turn the gas supply off at the meter (leave it off until you are certain that it's safe to turn back on).

To report a suspected gas leak, call the National Gas Service Emergency Line on 0800 111 999.

If you think the problem is coming from your boiler, contact EON on 0345 052 0000 to arrange a visit from a Gas Safe registered engineer. This professional will inspect your boiler and make sure it's operating safely.

If you've noticed that you no longer have a gas supply even though you have a prepayment meter which is in credit, call EON's PAYG team on 0345 303 3040.


Contact EON as a new customer

If you're not an EON customer, but you're interested in having your home supplied by them, before you call your supplier, take a look at our EON Tariffs guide and pick the one that's best for you.

If you want more details about EON’s tariffs, contact them on the number below:

blue telephone

Joining EON
Please check with your provider if you don't know how much a call will cost.
0345 052 0000
*Monday to Friday: 8am-8pm; Saturday: 8am-6pm


Media enquiries

For media enquiries, call EON's Media Contacts team on 02476 192 000.

If email is your preferred contact method, send it to any of the following members of EON's media team:

Name Position Email
Andrew Barrow PR Manager andrew.barrow@eon-uk.com
Jag Bickham PR Manager jag.bickham@eon-uk.com
Victoria Blake Senior PR Officer victoria.blake@eonenergy.com
Jane Branscombe Senior PR Officer jane.branscombe@eon-uk.com
Kaitlin Ellis Senior PR Officer kaitlin.ellis@eon-uk.com
Rebecca Cowling Senior PR Officer rebecca.cowling@eonenergy.com

Contact EON as a business customer

Business energy users with questions about their business energy plan or bespoke contract should call EON’s Business team.

blue telephone

Business Customers
Please check with your provider if you don't know how much a call will cost.
0333 202 4586
*Monday to Friday: 8am-6pm


Contact EON on-the-go

You lead a busy lifestyle, and sometimes you won't have the time to call EON and have a conversation with them to get your question answered. You may not even spare a few minutes to write out an email to them. That's why EON boasts two on-the-go contact channels to get your query resolved quicker: social media and the smartphone app.

Social media

Twitter Icon
Facebook Icon
Linkedin Icon
Instagram Icon
Blog Icon
Youtube Icon

At Selectra, we recommend using EON’s Facebook and Twitter channels to contact them. But note that social media channels should only be used for general enquiries, as the response time is a lot slower compared to other EON contact channels. See our EON Reviews guide where we did a Mystery Shopper test to time how long it took us to get a reply.

Smartphone app

With EON's smartphone app, you can manage your EON account, make payments and send meter readings for your home or business premises. It’s also a great way to find emergency contact numbers. You'll need to register for an online EON account before you can use the app. Register for an EON account here.

The mobile app from EON is available to download from the App Store or Google play:


Quick reference table for all EON contact numbers

We've given you many contact numbers and emails above. It's certainly a lot to digest. For an easy-to-read summary to print off and stick on your fridge door, we've compiled a comprehensive EON Contact quick-reference table below:

Eon Department UK Contact Number Opening Hours
General enquiries 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Minicom (textphone) 0800 056 6560 Monday to Friday 8am-6pm.
Prepayment (PAYG) customers 0345 303 3040 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Smart Pay As You Go meters 0345 366 5996 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Complaints 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Switching to EON 0345 301 4905 Monday to Friday 8am-8pm; Saturday 8am-6pm.
payments and billing 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Feed in Tariff (FiT) 0345 301 4884 Monday to Friday 8am-8pm; Saturday 8am-4pm.
Moving Home 0345 052 0000 Monday to Friday 8am-8pm; Saturday 8am-6pm.
Power cut 105 24 hrs/day
Gas leak 0800 111 999 24 hrs/day
Media Contacts team 02476 192000 Monday to Friday 8pm-12am
Business Customers 0333 202 4586 Monday to Friday from 8am-6pm.