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The Complete Eon Moving Home Guide

eon moving house

All Eon customers - whether you’re on a fixed tariff or a variable tariff, are a homeowner or a tenant, have a smart meter or a prepayment meter - need to let the provider know if they’re moving house. In this guide we take you through the full Eon moving home process so you know exactly what to do when you’re moving.


Eon moving home

One vital thing to do when you’re moving home is to let your energy provider know. Luckily for Eon customers, the Eon moving home process is straightforward and can all be completed online with Eon’s moving house forms. Just make sure you complete the process no later than two days after you move out and/or into your new home.

Eon moving out: existing customers

If you’re currently an Eon customer and are moving home you have two options when it comes to your energy supply:

  1. You can take your Eon supply with you to your new home

    If you’re happy with your tariff and Eon customer service, there is no reason to end your supply just because you’re moving out.

    If your new home is already supplied by the provider, your Eon moving home process is easy and you should experience no distribution to your payments. Your direct debit will continue to be taken on the same date, unless certain adjustments to your tariff need to be made (e.g. your new home is a lot bigger). In this case, you will be given at least ten working days notice of any changes.

    The process if your new home is not supplied by Eon is not complicated, but you will likely experience a delay in receiving your supply from the provider. The Eon moving home team will need to arrange for the supplier to take over the energy supply of your new address. You will receive your first bill when this process has been completed.

  2. You can cancel your account

    Moving home can be a good opportunity to compare the market and switch energy suppliers. You’re getting a new house, why not see if you can get a better deal on your energy too?

    Flame and light bulb

    Fed up of Eon and want a new energy supplier?

    We can help you find a great deal for your new home! Just give us a call.

    However, it’s important to bear exit fees in mind. If you move house before the end of your fixed rate tariff and want to cancel your account, you could be charged a cancellation fee. If you’re moving out with Eon, check if your tariff has exit fees.

    Some of the supplier’s fixed rate tariffs do not have exit fees, so you can cancel for free, but others have a £60 exit fee. If you don’t want to pay this exit fee, it could be worth taking your supply with you and switching when your contract comes to an end.

Whichever option you choose, you need to let the Eon moving home team know that you are moving out and how you want to proceed (take your supply with you or cancel your tariff). The easiest way to do this is to fill out the Eon moving home form.

There are three separate Eon moving house forms for existing customers: one for customers with an online account; one for customers without an online account; one for prepayment customers. Make sure you fill in the one that applies to you!

You can also complete the process by ringing the moving team. If you have questions regarding the Eon moving home process, this is probably the best option to take.

blue telephone

Eon Moving Home Team
Check with your provider for calling charges
0345 303 3020
*Monday to Friday: 8am - 8pm; Saturday: 8am - 6pm

Need to contact Eon for a different reason? Head to our Eon contact page to find all the contact details you need.

To complete the Eon moving home process, you will need to provide the following information:

  • Your personal details (name, date of birth, contact details)
  • Your moving date
  • Final meter readings (if you don’t provide these, Eon will estimate your readings or use the ones from the new occupant)
  • Your new address and forwarding contact details (you need to provide these even if you wish to cancel your account so Eon know where to send your final bill)
  • First meter readings (if already moved in - take these as soon as you move in)
  • Details of your home’s new occupants
  • Your meter settings (if you have a prepayment meter)

Common queries about closing accounts

If you choose to close your account with Eon when you move, there can be a lot of loose ends to tie up. Let’s have a look at some of the most common questions people ask.

 When will I receive my final bill?

You will receive your final bill when you’ve completed the Eon moving home process outlined above. If you manage your tariff online and receive digital bills, you can view your final bill 24 hours after you have provided your final meter readings. Customers who receive paper bills by post will get their final bill within seven working days of submitting their final readings.

Having difficulty understanding your energy bill? Check out our ‘how to read your energy bill guide’ so you know what you’re being charged!

 When will my final payment be taken?

Final payments by direct debit will be taken on your usualpayment date. After this date, the Eon moving home team will cancel your direct debit. Do not cancel your direct debit yourself. If you cancel it before your final payment is taken it will cause problems and complicate your moving process.

bill and magnifying glass

If you pay by cash or cheque, you can make your final payment as soon as you receive your final bill either online or over the phone. To pay by phone, call 0345 052 0000 (Monday to Friday: 8am - 8pm; Saturday: 8am - 6pm) and select option one to complete the payment.

 What happens if I have credit left on my account?

Any left over credit will be automatically refunded to you as soon as the Eon moving home process is completed and all the information you have provided has been verified. You should receive your money within seven working days, however, if you are due more than £1000 it will take longer as the amount will need to be checked.

Customers using direct debit will have the amount automatically refunded into their bank accounts. Cash and cheque customers will receive a refund cheque at their new address.

 What happens if my account is in debit?

If your account is in debit, it means that you owe the supplier money on top of the amount you owe for your final bill. If you are in debit, the amount you owe will appear on your final bill, alongside a date. For direct debit customers, this refers to the date Eon will take the money you owe from your account (it should give you at least ten working days notice). For customers who pay by cash or cheque, this is the date you need to make the payment by.

If you have any more questions about moving, have a look at the supplier’s FAQs page to see if you can find the answer. You might also find answers in your online account. Check out Selectra’s Eon login guide to see how to access your online portal and set up an account.

Eon moving in: new customers

If you’re moving into a house that is supplied by Eon but you are not an existing customer, you can choose to keep the existing supply. To do this you can either contact the Eon moving home team (0345 303 3020) or fill out the Eon moving home online form for new customers. To complete the process, you will need to provide the following information:

  • Your personal details (name, date of birth, contact details)
  • Your new address
  • Your old address
  • Your moving date
  • Your first meter readings (if you’ve already moved into your new home) - try to take these as soon as you move in. If you fail to provide them, the Eon moving home team will estimate your usage or use the readings from the previous occupier.
  • The forwarding address for the previous occupier
  • Your meter settings (if you have a prepayment meter)

If you do not want to keep the Eon supply in your new home, you do not need to contact the Eon moving home team. If you wish to stay with your previous provider (from your old home), you need to complete its moving home process and it will arrange to take over the supply. If you want to change providers altogether, you need to sign up with a new supplier and it will sort out the switch.

What if you’re moving into a new home, you’re not an Eon customer, your new address is not supplied by the provider but, after researching and comparing suppliers, you’ve decided you want an Eon tariff? In this case you are the same as any other new customer. Simply get a quote and sign up for your chosen tariff as normal. Eon will then take care of switching your supply to its tariff.

What’s your usual energy consumption? Find out how much energy you use before getting a quote.

Rented accomodation

Tenants also need to get in touch with the Eon moving home team if they are moving out of or into an Eon supplied home or flat. The process and forms are the same as those for homeowners outlined above, but you will also have to give the moving team your landlord’s full name, email address and phone number.


Eon moving in and out with a smart meter

Smart meters are the big thing in the energy world and, as the government continues to push its smart meter roll out scheme, more and more households are being fitted with the new type of energy meters. Here’s a few things to note about Eon smart meters if you are moving out of or into a house that has one.

moving boxes

If you have an Eon smart meter and are moving home, make sure you leave your smart meter display for the new occupants to use. If you move into a house with an Eon smart meter but the previous homeowners have not left the display, it’s not the end of the world. Just call the Eon moving team on 0345 303 3020 and it will arrange for a technician to set one up for you.

Customers moving into a new home that does not have a smart meter can make a request for one to be installed. To find out how to book a smart meter installation with Eon and find out more about the provider’s smart meters, check out our Eon smart meter guide.


Moving business premises with Eon

Like Eon residential customers, business customers also need to inform the Eon moving team if they are moving out or into different premises. This also requires filling out an online form, however for business customers there are different forms depending on whether your business is moving out of an Eon supplied site or moving into one. You can find both on the supplier’s moving business premises webpage.

In each form you will need to supply up-to-date meter readings. For business customers moving out, the supplier will ask for final meter readings from the premises you are leaving. Customers moving into an Eon supplied building will be asked for initial meter readings as soon as you move in. Both will also have to provide the business’s Eon account number.

Businesses on a half-hourly metered tariff cannot fill out the moving form. In this case you must send an email with the subject line Moving premises to premier@eonenergy.com.

If you have any queries regarding the Eon moving business process, you can send the business moving team an email on BusinessMoves@eonenergy.com or call the following number.

blue telephone

Eon Business Moving Team
Check with your provider for calling charges
0345 301 4881
*Monday to Friday: 8am to 6pm

If you rent out a business property that has an Eon supply, you must also let the business moving team know if there will be a change of tennant. To complete the required form (found on the moving business premises webpage linked to above), you will need to know the new company’s name, registration number (if it has one) and the date it will move into your premises. You will also need to provide initial meter readings. You should take these after your old tenant has moved out but before your new tenant moves in.

Considering switching to Eon when you move out? Read Selectra’s Eon reviews guide to see what present and past customers have to say about the supplier.

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