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Moving home with E.ON 2026

E.ON moving home

Submit the E.ON moving form at least 48 hours before your move date, take a final meter reading on the day, and either keep your tariff at the new address or close the account. Selectra walks you through the right form, the £60 exit-fee trap on fixed tariffs, smart-meter handovers and what to do if your refund is late.

Pick your route 0345 303 3020

0345 303 3020

E.ON Moving Home Team (Mon-Fri, 9am-5pm)

48h

Minimum notice before your move date

£60

Typical exit fee on some E.ON fixed tariffs

7 days

To receive your final bill and any credit refund

Every E.ON customer must notify the supplier before moving out — regardless of tariff, meter type or whether you rent or own. The fastest way is the online moving form ; alternatively call the Moving Home Team on 0345 303 3020. For other questions, see our E.ON contact page or the main E.ON provider guide.

Two ways to handle the move

Take your tariff with you, or close the account?

There are two paths when you move home with E.ON. Keeping the tariff at your new address is the only way to leave a fixed deal mid-contract without paying an exit fee. Closing the account lets you shop around — but watch the £60 per-fuel charge on certain fixed tariffs.

Take your E.ON tariff with you

no admin · no exit fee

When it fits — You are happy with your current E.ON deal and your new property is supplied by E.ON, or E.ON can take over the supply at the new address.

How it works — You notify the Moving Home Team, give closing readings at the old place and opening readings at the new one. Your direct debit and tariff continue uninterrupted ; if the new property uses materially more energy, E.ON gives you at least 10 working days notice before adjusting the monthly amount.

Your next step

Submit the online moving form or call 0345 303 3020 at least 48 hours before your move date. No exit fee applies as long as the supply stays with E.ON.

Process chain: You → E.ON Moving Home Team

Close your E.ON account

final bill · possible exit fee

When it fits — You want to leave E.ON entirely, or your new property is on a different supplier and you would rather shop around. You still must notify E.ON before you leave the old address.

How it works — You give a final reading and a forwarding address. E.ON closes the account, issues a final bill within 7 working days and refunds any credit balance to your bank or by cheque. Some fixed tariffs charge up to £60 per fuel exit fee on closure.

Your next step

Check your tariff small-print first. If an exit fee applies and your contract is close to ending, it is often cheaper to keep E.ON until the deal expires, then switch.

Process chain: You → E.ON, then new supplier → E.ON

Before you open the form

Information you will need to submit

Have these to hand and you can complete the moving form in one sitting. Missing any of them and the Moving Home Team will come back to you, delaying the change of supply by several days.

Your personal details

Full name, date of birth, telephone and email. The form asks both for the account holder and any joint account holder.

Your moving date

The exact day you hand back the keys or take possession. E.ON wants this 48 hours in advance ; earlier is better.

Final meter readings

Take a clear photo of the meter on the day you leave. If you skip this, E.ON estimates usage or accepts the new occupant's reading.

Forwarding address

For your final bill and any credit-balance refund. Tenants moving to a property on E.ON also need their new MPAN.

New occupant's name

So E.ON can move your tenancy off the account. Without this, you risk being billed for someone else's usage during the handover.

Prepayment meter settings

If you are on a key/card or smart PAYG meter, E.ON needs the current debt/credit balance and any emergency-credit position.

Selectra expert

Which moving scenario applies to you?

Four common situations, four specific tactics. Find the one closest to your move and read the actionable steps — what to do, what to avoid and where the £60 exit-fee trap usually catches people out.

Existing E.ON customer on a fixed deal

fixed tariff · exit-fee risk

Best fit if — You hold an active E.ON fixed tariff and you want to keep it at the new property — moving the tariff is the only way to legally leave a fixed deal mid-contract without paying the £60-per-fuel exit fee.

Skip if — You ask E.ON to close the account at the old address and switch to a new supplier at the new one — the exit fee on the old fixed deal applies. If your fix ends within 60 days, wait for the renewal letter and switch then.

What you'll actually get

Same unit rate, same standing charge, same monthly direct debit at the new address. If the new property uses materially more kWh, E.ON gives you 10 working days notice before nudging up the direct debit.

The cleanest financial path for fixed-tariff customers. Always confirm in the form that you want to move the tariff, not close the account.

Smart Pay As You Go household

Smart PAYG · meter-side handover

Best fit if — You have an E.ON smart meter (credit or PAYG). Submit your closing reading through the moving form and leave the in-home display behind for the new occupant — it is paired to that property's meter, not to you.

Skip if — The display is missing or your meter is non-smart. Call the Moving Home Team — for non-smart prepayment, you may need a manual key/card swap before the new tenant moves in.

What you'll actually get

Final smart reading sent automatically to E.ON ; a manual reading on the day acts as a backup against any DCC delay. Any credit on the meter is refunded to your bank or via cheque to the forwarding address.

Smart meters make the handover almost paperless — but a manual reading on the day is still your insurance against billing disputes.

Tenant moving in or out of an E.ON-supplied home

rental · landlord notification

Best fit if — You rent the property and are responsible for the energy account. The form requires your landlord's full name, email and phone number ; without these, the change-of-tenant cannot be processed.

Skip if — Your landlord has named themselves on the account (rare in domestic tenancies) — in which case the landlord submits the form, not you. Check your tenancy agreement before assuming.

What you'll actually get

A clean handover where you are billed only for the energy you actually used. Between tenants, the landlord is billed under a deemed contract — submitting accurate dates protects you from being chased for someone else's usage.

Tenants get burned most often by missed move-out notifications. Submit the form the same day you confirm your move-out date, not on moving day.

Moving into an E.ON-supplied home

deemed contract · compare quickly

Best fit if — You are moving into a property already on E.ON and want continuous supply from day one. You are placed on the deemed contract (default variable tariff) until you confirm a new deal or switch.

Skip if — You already have a supplier in mind that beats E.ON's deemed contract. In that case do not call E.ON — your chosen supplier handles the takeover. Just take a meter reading on move-in day and pass it to the new supplier.

What you'll actually get

Continuous supply, but the deemed contract is rarely the cheapest tariff on offer. E.ON will write to you within 14 days outlining your options ; act on it rather than letting it sit.

Stay on the deemed contract for a fortnight maximum, then either confirm a fixed deal or switch supplier. The cap on deemed contracts is generous to suppliers, not to you.

Three steps to a clean handover

How to tell E.ON you are moving home

  1. 1

    Gather your details and confirm your move date — Have your account number, MPAN, moving date, forwarding address, new occupant's name and final meter readings ready. You can submit the form as soon as your completion or tenancy date is confirmed — no need to wait for the day itself.

  2. 2

    Submit the online moving form (or call) — Pick the right form — there are three for residential customers (online account, no online account, or prepayment) and a separate pair for businesses. Wrong form = delay. By phone, the Moving Home Team is on 0345 303 3020, Mon-Fri 9am-5pm. Aim for at least 48 hours' notice.

  3. 3

    Take final readings and watch for your closing bill — Photograph the meter on moving day. Online-account customers see the final bill within 24 hours ; paper-billed customers receive it within 7 working days. Any credit balance is refunded automatically — do not cancel your direct debit yourself, as that blocks the final payment.

Save up to £300 a year

A move is the perfect moment to check your tariff

Once your E.ON move is confirmed, take a few minutes to compare your current deal against what is on offer elsewhere. Switching is free, takes around five working days, and a typical UK household saves £200-£300 a year by leaving a deemed contract.

Compare UK suppliers

Common questions

E.ON moving home — frequently asked questions

E.ON recommends giving at least 48 hours notice before your move date. You can submit the online moving form earlier — as soon as your completion or tenancy start date is confirmed — which gives the Moving Home Team time to process the change without billing errors.

No exit fee applies if you keep your E.ON tariff and move it to your new address. If you close the account, some E.ON fixed tariffs charge up to £60 per fuel. Variable and out-of-contract tariffs never have exit fees.

E.ON will either estimate your usage or accept the readings provided by the new occupant. This can result in an inaccurate final bill, so always take a photo of the meter on moving day and submit it through the online form or by phone.

Yes, provided you keep your E.ON tariff. Your usual payment date stays the same unless your new property has a significantly different consumption profile, in which case E.ON will give you at least 10 working days notice before adjusting the monthly amount.

Credit refunds are processed within seven working days of your moving home process being completed and your readings verified. Balances above £1,000 take longer because E.ON carries out extra checks before releasing the money.

No. You are placed on E.ON's deemed contract (default variable tariff) from the day you move in, but you can switch supplier at any time without penalty. Take an opening meter reading on the day you move in so you only pay E.ON for the days you were actually a customer.

No. Business customers use a separate pair of forms on E.ON's "moving business premises" page. Half-hourly metered tariffs cannot use the online form at all — email E.ON's business moving team with "Moving premises" in the subject line. The Business Moving Team phone is 0345 301 4881, Mon-Fri 8am-6pm.