Vodafone Contact Number UK, Login and Live Chat - Fastest Help

vodafone logo for contacting customer support

UK broadband customers who are looking for the right Vodafone contact number will find it below. Updated Vodafone contact methods are listed here for your convenience. From phone numbers to Vodafone Live Chat, you can choose the best way to contact Vodafone customer care.

Vodafone Contact Number UK

Here are all the Vodafone contact number options at your fingertips. If your My Vodafone account issue is not represented in this phone number list, you may want to consider calling the customer service number or trying Vodafone Live Chat online or in the app.

Updated Vodafone Contact Number Options
Vodafone Team Vodafone Contact Number Opening hours
Vodafone Broadband Contact Number 08080 034 515 Monday to Sunday: 8am-8pm
Vodafone Broadband New Customers 08080 034 511 Monday to Sunday: 8am-8pm
Vodafone Mobile New Customers 08080 408 408 Monday to Sunday: 8am-8pm
Customer Service from a Vodafone number 191 Monday to Sunday: 8am-8pm
Customer Service from another phone 03333 040 191 Monday to Sunday: 8am-8pm
Customer Service from abroad +44 7836 191 191 Monday to Sunday: 8am-8pm
Vodafone Contact Number for Business 1-9 employees: 0808 060 0802 Monday to Friday: 8am to 8pm
Vodafone Contact Number for Business 10-150 employees: 0808 004 4495 Monday to Friday: 8am to 8pm
Vodafone Contact Number for Business 150+ employees: 0808 099 8877 Monday to Friday: 8am to 8pm
Vodafone Contact for Complaints 0333 3040 441 Monday to Sunday
Vodafone Contact Number for Press 01635 693 693 No opening hours posted

How do I Contact Vodafone Customer Care By Phone?

There is a Vodafone contact number for a wide range of queries. From broadband to business, there is a specific contact number to provide you with specialised customer service. It's worth noting that most numbers are dedicated to getting people sign up with Vodafone. On the other hand, there's less choice for existing Vodafone customer care. Be aware, if you want to contact Vodafone through a Vodafone mobile handset your best bet is calling 191 directly.

Vodafone Free Contact Number (0800)

Vodafone contact number choices starting with 0800 are based on whether callers want to sign up for home internet or business telecoms products. The good news is that whichever Vodafone 0800 number you call it will be free for those calling from a UK landline or mobile.

It's important to note that Vodafone's customer care number options are free if you call from a Vodafone mobile or landline. This goes for both the 191 helpline and the +44 7836 191 191 number for Vodafone customers abroad. Just remember, you need to be calling from a Vodafone enabled phone to benefit from the free call.

Vodafone Broadband Contact Number

If you have a broadband question, the Vodafone contact number is 0808 004 4668. This phone should be free to call from a residential UK landline or mobile at any time between 8am to 8pm daily.

Does Vodafone have a 24 hour Helpline?

There is a 24 hour helpline for Pay Monthly Mobile customers available through the normal Vodafone contact number for customer service. If you are looking for broadband or Pay As You Go help, you will have to call between 8am and 8pm.

Vodafone Live Chat

telecom live chat headset

Vodafone live chat is a great alternative for those wanting to avoid talking to someone through a Vodafone contact number. The Vodafone live chat may be more convenient when compared with a phone call where wait times can reach up to an hour at peak times, based on third-party reviews.

While Vodafone Live Chat is supposedly open 24/7 you only have access to TOBi, the virtual assistant, round the clock. Vodafone states that if TOBi can't fulfil your contact request, you will be passed on to a human Vodafone agent for support.

Another alternative, to both Vodafone phone and live chat, is the Vodafone Community. This is an online forum made up of Vodafone UK customers and moderated by Vodafone customer care staff.

My Vodafone Login & App Contact

With valid Vodafone login details you can access the My Vodafone account features. To create a Vodafone login for your My Vodafone account, you require the following:

  1. A Vodafone mobile number
  2. A Vodafone order number for Broadband only customers
  3. Your Mobile so you can receive a Vodafone login code

If you have issues with Vodafone login, you should use the forgotten login option or start a Vodafone Live Chat to get it sorted quickly.

Once you can login to My Vodafone account, you'll be able to manage your account, access billing information and top ups. However, if you still need to contact Vodafone, you'll have those options at your fingertips within My Vodafone. Additionally, you will also be able to get pricing and sign up for broadband or TV package upgrades based on your current Vodafone service.

Vodafone Contact through Email

Vodafone email contact is made through their consumer@help.vodafone.co.uk address. You can expect to wait a day to get a response for any customer care request made through that email. This is actually slightly better than the response time for queries on the Vodafone Community forums.

If you are after fast customer service without speaking to anyone on the phone, your best bet is to contact Vodafone on Twitter where response times can be as fast as half an hour.

Vodafone Contact for Complaints

The Vodafone contact number for complaints is 0333 3040 441 and it incurs regular call charges. The Vodafone complaints team is available seven days a week. Their stated goal is to solve the complaint on that first call. Though this may mean waiting on the phone and being put through to different people. If Vodafone cannot find a solution on that first contact, they will transfer your case to a customer relations specialist who will communicate the outcome within a week.

If you can't use the Vodafone contact number for complaints, you have the live chat option which puts you through to the TOBi virtual assistant to initiate the complaint process.

Finally, you have the option of writing and mailing a complaint letter to Vodafone, who will notify you once they've received it. Just like with the other Vodafone contact options, the turn around time for complaint resolution is usually five working days. This is the Vodafone complaint contact address: Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Selectra is not affiliated with Vodafone UKAt Selectra, we aim to provide accessible information about the main UK Broadband providers so that customers can make informed decisions. Additionally, our Broadband Team is available on freephone 01704 468005 to help you sign up for broadband with less hassle.

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