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Vodafone Support & Broadband Contact Number

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If you’re looking to get in touch with Vodafone about broadband, you might be wondering what is the most effective way of doing so. You don’t want to end up calling a number for Vodafone mobile, waiting for an age to get through to someone and then being passed around and delaying the solution of your issue even further.


Not to worry, we’ve done a bit of research into the ways you can get in contact with Vodafone and will set them out for you on this page. This way you’ll have an idea of what the best channel is based on your issue and your preference. Let’s get straight to it.

Vodafone Support inquiries

If you’re already a Vodafone customer and you're looking for help with your bill, to report a fault, cancel your subscription or make a complaint of any sort, you can contact Vodafone Support on the following numbers:

Vodafone Customer Service Contact Numbers
From a Vodafone mobile: 191*
From a landline: 03333 040 191**
From abroad: +44 7836 191 191***

*Free to call. **Standard call rates will apply. ***Also free if you call from your Vodafone phone.

These numbers are the same for all Vodafone customers’ inquiries, including mobile, broadband and business customers. The only difference is the hours between which you can call: for Pay Monthly Mobile customers the line is open 24/7, and for Pay As You Go and broadband customers the line is open between 8 am to 9 pm, seven days a week.

Vodafone Broadband Contact Number

You might simply have come here to find a contact number for Vodafone Broadband so that you can chat with an advisor about signing up. If this is the case, we’ll make it easy for you. Here you have the general number for Vodafone inquiries:

Blue telephone

Vodafone Broadband Inquiries
Please check with your provider if you don't know how much a call will cost.
08080 044 668
*Lines open Monday to Sunday, 8am to 8pm

If you’d rather not speak over the phone, you can browse Vodafone’s website to see its broadband deals laid out for you and then buy online. If a doubt pops into your head as you’re looking, you can call or just access the live chat function, where its chatbot TOBi can try to help you out at any hour or you can get through to a specialist agent from 8 am to 11 pm every day of the week.

Customer service agent headset

If figures for Mobile customers are anything to go by, those calling up Vodafone with a query shouldn’t feel too daunted that they’re going to receive poor customer service. According to Ofcom’s annual study into service quality, Vodafone customers waited an average of 49 seconds to speak with an advisor and their satisfaction with complaints handling was about in line with the market average at 54% (a whole 10% higher than among Virgin Media customers, who were the least satisfied).

Vodafone Business Broadband sales

If you want to call on behalf of your business, the number you need isn’t the same as the one for home broadband. To get through to Vodafone’s Business Broadband sales team, you should call the number below:

Blue telephone

Vodafone Business Broadband sales
Please check with your provider if you don't know how much a call will cost.
08080 996 777
*Lines open Monday to Friday, 8am to 8pm

You’ll notice that prospective business customers are a little more limited than home broadband customers are in terms of the days of the week that they can call. This may be a little frustrating, as you’re no doubt always busy during the week, but at least you shouldn’t have to wait too long to speak with an agent as you’ll only be queued with other business customers.

Business customers can also access the website to browse deals and speak to a specialist agent between 8 am and 11 pm on weekdays, making it a little easier to get an answer to the odd doubt or question that could arise while you’re considering a package.

Other Support options with Vodafone

If you don’t feel like hanging around over the phone and feel like your issue can be resolved by checking forums to see if anyone has had to deal with a similar issue in the past, you can access Vodafone’s Support Centre via its website and put your question to the Community. In the Support Centre, you can either type your question into the search bar, consult the Frequently Asked Questions section, or click through to the relevant section and find it manually. Here are the sections that the Support Centre has answers on:

  • Getting started and upgrading
  • Account, billing and topping up
  • Using the Vodafone network
  • Devices guides
  • Vodafone apps
  • Broadband and landline
  • Consumer products and services
  • Business products and services

The Support Centre's ‘Broadband and landline’ section offers answers to questions about managing parental controls, changing your address, improving your broadband speed, and resetting your router - so, if your issue is as simple as this, you may not need to make that phone call after all. For the full list of broadband questions answered by the Vodafone Community already, go to the Support Centre and click through to ‘Broadband and landline’.

Press inquiries

If you’re a member of the press looking to get in touch with the Vodafone press office to make a media inquiry about finances or corporate matters, the preferred method of contact is by email at groupmedia@vodafone.com. Its media relations team says it monitors emails seven days a week and usually answers email within an hour. If your inquiry relates to Vodafone’s operating company within the UK, however, you can contact the UK media team by email at ukmediarelations@vodafone.com or by phone at 01635 693 693.

Social media

If you don’t much like the idea of getting in touch with Vodafone via phone or email, or after repeated attempts you just can’t seem to get through, you might want to try the support team through its social media channels. It isn’t a secret that in recent years providers have been forced into being more attentive via social media because of the increased visibility that complaints on these channels can have.

Vodafone, to its credit, seems to be especially active on Twitter and Facebook. Its teams regularly and promptly respond to tweets from customers about problems with their accounts, and Facebook records a high level of response from agents operating its chat function there. How satisfied will you be with the solution? We can’t say, but it seems that if you go through these channels you will at least be heard.

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