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My Virgin Media, app and Volt

Virgin Media Mobile login guide

How to sign in to My Virgin Media on the web and in the app, reset your Virgin Media ID or password, switch on two-step verification, and link mobile to broadband for the Volt bundle.

Six tasks

Everything you might need to do on My Virgin Media

Browser

My Virgin Media web

  1. 1Go to virginmedia.com and click Sign in (top right)
  2. 2Enter your Virgin Media ID (email)
  3. 3Enter your password
  4. 4Approve the two-factor code if prompted
  5. 5You land on the My Virgin Media dashboard showing mobile, broadband and TV

Best for

Anything that needs a bigger screen: bills, upgrades, linking products.

Mobile

My Virgin Media app

  1. 1Download My Virgin Media (iOS App Store or Google Play)
  2. 2Tap Sign in
  3. 3Enter your Virgin Media ID + password
  4. 4Enable Face ID, Touch ID or fingerprint
  5. 5Tap Mobile to manage your Virgin Mobile SIM

Best for

Day-to-day balance checks and quick actions on your phone.

Recovery

Forgot password

  1. 1On the sign-in page, click Forgotten password
  2. 2Enter your Virgin Media ID
  3. 3Virgin emails a reset link valid for 60 minutes
  4. 4Set a new password (minimum 8 characters)
  5. 5Sign in again with the new password

Best for

Locked out: use a password manager going forward.

Recovery

Forgot Virgin Media ID

  1. 1On the sign-in page, click Forgotten Virgin Media ID
  2. 2Enter the mobile number, account number or postcode Virgin has on file
  3. 3Virgin emails your ID to the address on the account
  4. 4If you no longer have access to that email, call 150 from a Virgin Mobile
  5. 5Update your contact email once back in

Best for

When you changed email or cannot remember which one you registered with.

Security

Two-step verification

  1. 1In My Virgin Media, open Account settings → Security
  2. 2Switch on Two-step verification
  3. 3Choose code by email or SMS
  4. 4Confirm with a test code
  5. 5Future sign-ins from new devices need both password + code

Best for

Strongly recommended, account holds direct debit + address.

Bundles

Link mobile to broadband (Volt)

  1. 1Sign in to My Virgin Media with the ID linked to your broadband
  2. 2Go to Your products → Add a Virgin Mobile SIM
  3. 3Enter the mobile account number from the welcome letter
  4. 4Virgin confirms within 24h, Volt activates on the next bill
  5. 5Mobile data doubles automatically, broadband speed boosts

Best for

Anyone with Virgin Media broadband and a Virgin Mobile SIM.

FAQ

My Virgin Media login questions, answered

What is a Virgin Media ID?

Your Virgin Media ID is the email address you registered with Virgin Media plus a password. The same ID gets you into My Virgin Media (your account hub for broadband, TV and Mobile), the My Virgin Media app and Virgin TV Go.

Why can't I sign in to My Virgin Media?

Three causes. (1) Wrong Virgin Media ID; try Forgotten ID if you changed email. (2) Wrong password; reset with Forgotten password. (3) Virgin Media outage; check the Virgin service-status page before assuming the problem is your account.

How do I activate Volt with my Virgin Mobile?

Two requirements: an active Virgin Media broadband line and an active Virgin Mobile SIM, both billed to the same Virgin Media ID. Once both are linked in My Virgin Media → Your products, Volt activates automatically on your next bill. Mobile data doubles, broadband speed boosts, and both bills come together.

How do I get my PAC code from Virgin Mobile?

Two routes. (1) Text PAC to 65075 from your Virgin SIM, free. Virgin replies within 60 seconds. (2) Sign in to My Virgin Media → Mobile → Leave Virgin Mobile. Give the PAC to your new network within 30 days; your number transfers in one working day.

Is My Virgin Media the same login as My EE or My BT?

No. My Virgin Media is for Virgin Media products (broadband, TV, landline, Virgin Mobile). My EE is for EE-branded mobile and broadband. My BT is for BT-branded products. Three separate logins, three separate companies, even though BT owns EE and Virgin Media is part of Virgin Media O2.

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