South East Water: Login, Contact Number, Supply Problems Sorted

south east water logo lovingly held by clean hands next to a tap flowing with water and coin

South East Water is the designated water supplier for over 2 million customers across Kent, Sussex, Hampshire, Berkshire and Surrey. Like most companies in the UK, South East Water is a private company. Find relevant information below to solve your login, contact and supply problems regarding South East Water.


Contact the right South East WaterWith two companies named South East Water, you want to make sure you're picking the British water supplier. The other South East Water operates in Melbourne, Australia! Their websites have similar features, so make sure you check the URL to make sure it has .co.uk at the end.

South East Water Login

A working South East Water login lets you conveniently manage your account online and solve the following South East Water enquiries from the comfort of your own computer or mobile:

  1. View your past South East Water bills
  2. Check your current balance
  3. Set up or update your Direct Debit
  4. Make payments
  5. Submit meter readings
  6. Notify South East Water about moving home
  7. Request bereavement support
  8. Change accountholder details

In addition to being able to sign in with an email address and password, South East Water login also allows signing in through Facebook or Google.

Signing up for a South East Water Login

Just like with signing in, you can sign up for a South East Water login using email, Facebook or Google accounts. If you pick either Facebook or Google, you'll have to sign in to the service first through the link provided before proceeding with your South East Water login creation.

If you just want to use your normal email address, you will need to first provide your South East Water account number. You can easily find it at the top of any South East Water bill. You will then be asked to give your surname and home postcode so that those details can be matched with what South East Water has on file for the account number you provided first.

Forgotten your password?

If you already have a South East Water login but are unable to sign in successfully because of a forgotten password, all you need is to click on the "Forgotten Password?" This will take you to a page where you can enter the email address used for your South East Water account. South East Water will then send you an email with a password reset link so you can put in a new password and regain access.

If you sign in to your South East Water account through Facebook or Google, you will need to use the account recovery options provided by those services since they hold the login details and not South East Water.

South East Water Contact

You can find the most convenient way to contact South East Water below. Pick the best South East Water contact option to solve your water supply questions.

South East Water Contact Number

The best South East Water contact number will depend on the type of query. Here are all the South East Water contact number options.

South East Water Contact Phone Numbers
South East Water Team Phone Number Opening Times
Billing/account helpline 0333 000 0001 Mon-Fri 8am-7pm, Saturday 8am-1pm
Water supply helpline 0333 000 0002 Mon-Fri 8am-7pm, Saturday 8am-1pm
Emergencies 0333 000 0365 24/7
Struggling with bills 0333 000 2468 Mon-Friday 8am-7pm

You can also request a callback at a time that is more convenient for you with either your South East Water login or by providing some account information to get someone to call you back.

South East Water on Social Media

South East Water is active on social media platforms like Twitter and Facebook. Some queries such as help with paying bills can even be made by messaging South East Water through Facebook. Additionally, the South East Water customer support team also fields queries on Twitter by tweeting out their availability and having customers reply with their issues.

South East Water Supply Problems

South East Water supply problems do happen and here's what you need to know to get them sorted as quickly as possible.

  1. Check the "In Your Area" map for any relevant outage information by logging in to your South East Water account
  2. Run your cold water tap in the kitchen. If water comes out of the kitchen tap but not in other parts of the house, the problem is likely due to your home plumbing and not the responsibility of South East Water.
  3. However, if no water comes out of the kitchen tap, then you need to check that your stop valve is open.
  4. Ask your neighbours if they're also having issues with water. If they're not, the issue is likely coming from your own home plumbing.
paying water bill

If no water comes out of the kitchen tap, you've checked your stop valve is open and your neighbours are also having water issues, then it's time to call South East Water.

For legitimate South East Water supply problems, you can call 0333 000 0002 from 8am to 7pm weekdays and 8am to 1pm on Saturdays.

Otherwise, South East Water also has an out of hours emergency number: 0333 000 0365.

South East Water Leak

If you need to report a South East Water leak, the best way is to do so online from the Report A Leak section of the website. This will make it easy for South East Water to collect all the necessary information in order to better pinpoint the leak.

South East Water Moving Home

For a new customer to South East Water moving home, the easiest way to set up your account is by filling out the online form on the website. You will be asked to provide the following information to make the South East Water Moving Home process easier:

moving boxes
  1. Whether you were a South East Water customer in the past.
  2. Move-In Date
  3. New Address
  4. Number of people that will be living on the property
  5. Number of bedrooms in the property

Once you've given those basic details, you'll be asked to provide full account holder information: everything from name to email and password to set up a South East Water login. You'll also have a chance to enter the details for a second account holder.

If you're an existing South East Water customer moving home, you can change your address or cancel your account by logging into the South East Water portal. Alternatively, you can also call the billing and account helpline on 0333 000 0001 if you'd rather speak to someone on the phone.

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