Newcastle Upon Tyne Water: Rates & Supply Info - Selectra

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If you just moved and have some Newcastle upon Tyne water questions, you will be able to find who handles the Newcastle upon Tyne water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Newcastle upon Tyne water hardness so that you can enjoy quality tap water in your home.


Newcastle upon Tyne Water Supplier

Newcastle upon Tyne Water is supplied by one water company, Northumbrian Water. Here are the contact details for your Newcastle upon Tyne water supplier:

Newcastle upon Tyne Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Newcastle upon Tyne sewerage and wastewater is handled by the same company, Northumbrian Water. Here are Newcastle upon Tyne sewerage and wastewater contact details:

Newcastle upon Tyne Wastewater Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Newcastle upon Tyne

Water rates in Newcastle upon Tyne will depend on whether your home does or does not have a water meter. You can find out whether your Newcastle upon Tyne water rates are metered or not by looking at your water bill. Homes with metered Newcastle upon Tyne water rates will have a meter number listed on their water bills.

Homes that aren't metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Newcastle upon Tyne water rates will have been determined by the local council in the 90s and unlikely to have changed much since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Newcastle upon Tyne residents are being charged result in an average water bill of around £390 a year. This amount combines both water supply and sewerage costs.

If you want to save some money on your water bill then this handy guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Newcastle upon Tyne Water Hardness

Newcastle upon Tyne water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Newcastle upon Tyne Water's supply area, Newcastle upon Tyne's water picks up minerals, such as magnesium or calcium, on the way to your tap.

Newcastle upon Tyne water's soft rating means that the soft water in your homeis unlikely to lead to scaling in kettles, sinks, dishwashers and loos.

Can you drink the water in Newcastle upon Tyne?

Yes! You can drink the water in Newcastle upon Tyne. Newcastle upon Tyne water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Newcastle upon Tyne water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Newcastle upon Tyne water to make it potable.

If you notice a change in taste or smell of Newcastle upon Tyne water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Newcastle upon Tyne water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water.

Newcastle upon Tyne Water Problems

Newcastle upon Tyne water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Newcastle upon Tyne property, you need to do one of the following:

  1. If you are out and about, call or tweet Northumbrian Water
  2. If you are near a computer, go to the "Report a problem" section of Northumbrian Water and check out their Leak Map.

Newcastle upon Tyne No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Newcastle upon Tyne.

  1. Check the FAQ or "Report a problem" section of the Northumbrian Water website and follow their troubleshooting for any information explaining why you have no water. If this does not resolve the issue then make contact with their call centre.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

Newcastle upon Tyne Water Discolouration

If the water in your home is discoloured, the issue might be a Northumbrian Water issue impacting Newcastle upon Tyne.

  1. Changes to the colour of the water in Newcastle upon Tyne may happen after a burst pipe has been repaired
  2. Or, Northumbrian Water could have been carrying out upgrade work on the pipes in Newcastle upon Tyne
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Northumbrian Water for assistance.

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