Ashford Water: Supply Info, Meters, & Average Costs

Ashford on running water with a tap on the left

If you just moved and have some Ashford water questions, you will be able to find who handles Ashford's water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Ashford's water hardness so that you can enjoy quality tap water in your home.


Ashford Water Supplier

Ashford Water is supplied by one water company, South East Water. Here are the contact details for your Ashford water supplier:

Ashford Water Supply Contact
Water Company Phone Number Opening Times
South East Water 0333 000 0001 Mon-Fri 8am-7pm, Sat 8am-1pm

Ashford sewerage and wastewater is handled by a seperate company, Southern Water. Here are Ashford's sewerage and wastewater contact details:

Ashford Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Ashford

Water rates in Ashford depend on whether your home has a water meter or not. You can easily find out whether your Ashford water rates are metered or not by looking at your water bill. Homes with metered Ashford water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home in its place. The rateable value part of your Ashford water rates will have been determined by the local council in the 90s and will probably not have changed significantly since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters why not check out Selectra's essential guide to water meters.

The average water rates Ashford residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Ashford Water Hardness

Ashford's water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Eastern Water's supply area, Ashford water picks up minerals, such as magnesium or calcium on the way to your tap.

Ashford's hard water rating means that the water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Ashford.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water, using only as much water as you need. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Ashford?

Yes! You can drink the water in Ashford. You can rest assured that Ashford's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ashford's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Ashford's water to make it potable.

If you notice a change in taste or smell of Ashford's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Ashford's water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South East Water.

Ashford Water Problems

Ashford water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ashford property, you need to do one of the following:

  1. If you are out and about, call or tweet South East Water
  2. If you are near a computer, go to the "report a leak" section of South East Water and fill out the online form.

Ashford No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Ashford.

  1. Check the "In Your Area" sections of the South East Water's website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South East Water for assistance.

Ashford Water Discolouration

If the water in your home is discoloured, the issue might be a South East Water issue impacting Ashford.

  1. Changes to the colour of the water in Ashford may happen after a burst pipe has been repaired
  2. Or, South East Water could have been carrying out upgrade work on the pipes in Ashford
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South East Water for assistance.

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