Burgess Hill Water: SuppIier, Rates & Contact Info
If you have moved home and have some Burgess Hill water questions, you will be able to find which supplier is responsible for the Burgess Hill water supply as well as wastewater services in the guide below. Additionally, we have how to identify the form of rates that apply to your home, and what you should do if you are having water problems.
Burgess Hill Water Supplier
Burgess Hill water is supplied by one water company, South East Water. Here are the contact details for your Burgess Hill water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| South East Water | 0333 000 0001 | Mon-Fri 8am-7pm, Sat 8am-1pm |
Burgess Hill sewerage and wastewater is handled by Southern Water. Here are Burgess Hill's sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Southern Water | 0330 303 0368 | Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Burgess Hill water come from?
Two-thirds of the water that South East Water provides originates in underground aquifers, while the remaining portion comes from a combination of surface water sources such as reservoirs and rivers. The source of your water can change throughout the year; for example, in periods of low rainfall or drought as the surface water supply lessens, South East Water will draw from the underground aquifer supply until rainfall can replenish the surface water sources.
Water Rates Burgess Hill
The water rates that apply to your property will vary depending on whether your home has a water meter. You can find out if your Burgess Hill water rates are metered by looking at your water bill. Homes with metered water rates will have a meter number listed on them. If you can't see this, often the account number can also indicate the presence of a water meter. For example, if the account number starts with MC (Metered Customer), this would mean that your property has a water meter. If the account number begins with UC (Unmetered Customer), then your home would not have a water meter.
If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap or outside in the garden.
Homes that aren't metered will have something called a rateable value instead. The rateable value will have been determined by the local council in the 90s and is unlikely to have changed much since then. This value is based on several factors, such as property size and the availability of local services.
Do you want to read more about water meters? Check out Selectra's essential guide to water meters.
The average water rates Burgess Hill residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.
If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.
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Burgess Hill Water Hardness
Burgess Hill's water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Eastern Water's supply area, Burgess Hill water picks up minerals, such as magnesium or calcium, on the way to your tap.
Having soft water is a great thing for your home. Soft water contains lower mineral values, which would lead to limescale and inefficiencies in the effectiveness of your water at cleaning tasks. Soft water also helps your energy bills to be more efficient in comparison with harder water areas.
Can you drink the water in Burgess Hill?
Yes! You can drink the water in Burgess Hill. The UK Drinking Water Inspectorate has scored Burgess Hill's water quality a 99.96% in overall mean zonal compliance, meaning that it is not necessary to boil or filter Burgess Hill's water to make it potable.
If you notice a change in taste or smell of Burgess Hill's water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to minimize the presence of contaminants and helps to keep your water healthy.
- Seasonal changes in water characteristics can infuse Burgess Hill's water with an earthy smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance or if you feel that your water may not be safe to drink, you should not hesitate to contact South East Water who will provide you with further assistance.
Burgess Hill Water Discolouration
If the water in your home is discoloured, the issue might be a South East Water issue impacting Burgess Hill.
- Changes to the colour of the water in Burgess Hill may happen after a burst pipe has been repaired.
- Or, South East Water could have been carrying out upgrade work on the pipes in Burgess Hill.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact South East Water for assistance.
Burgess Hill No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Burgess Hill.
- Check the "In Your Area" sections of the South East Water website for any information explaining why you have no water.
- Ask your neighbours whether they have the same issue as you. If they are having similar issues, then this will relate to the South East Water supply.
- Check that your stop tap is open. If this is closed, this would prevent water from flowing from your taps.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact South East Water for assistance.
Burgess Hill Water Problems
Burgess Hill water problems can come in various forms, including anything stretching from flooding to burst water pipes. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Burgess Hill property, you need to do one of the following:
- If you are out and about, call or tweet South East Water if the issue relates to the water supplied to your home, or Southern Water if the problem is related to sewage/wastewater.
- If you are near a computer, go to the "report a leak" section of the South East Water or Southern Water websites and fill out their online form.