Windsor Water: Supplier, Contact Details & Quality Info
If you just moved and have some questions about the water in your home, you will be able to find who handles the Windsor water supply as well as wastewater services in the information provided below. Additionally, we have tips on how to deal with Windsor's water hardness and quality.
Windsor Water Supplier
Windsor water is supplied by one water company, Thames Water. Here are the contact details for your Windsor water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Thames Water | 0800 980 8800 | Mon-Fri 8am-8pm, Sat 8am-6pm |
Windsor sewerage and wastewater is handled by the same company. Here are Windsor sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Thames Water | 0800 316 9800 | 24/7/365 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Windsor water come from?
Thames Water sources its water supply from a combination of surface water and groundwater sources. Around 70% of the total supply comes from rivers streams in the Thames Valley, while the remaining 30% is sourced from aquifers. All of the water supplied to your home goes through an extensive filtration and cleansing process making it safe to drink.
Water Rates Windsor
Water rates in Windsor depend on whether your home has a water meter or not. You can easily find out whether your Windsor water rates are metered by looking at your water bill. Homes with metered Windsor water rates will have a meter number listed on their water bills.
If you don't have a bill available, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap. Having a meter would indicate that your property is subject to metered rates. This means that you will have to provide regular meter readings, and you will be billed according to your exact usage.
Homes that are not metered won't have metered rates, but they will have the rateable value of the home instead. The rateable value part of your Windsor water rates will have been determined by the local council in the 90s and is unlikely to have changed much since. The rateable value of your home is subject to review every five years, and takes into consideration factors such as occupancy, size of the property, location and the availability of services to create a projected water consumption value of your home, which is then applied to your bill.
If you want to read more about water meters and how they can benefit you, check out Selectra's essential guide to water meters.
The average water rates Windsor residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.
Are you looking to save money on your water bill? Our handy guide to water rates will give you some great tips & tricks on how to get started so that you can get your bills under control.
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Windsor Water Hardness
Windsor's water hardness is rated as very hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Thames Water's supply area, Windsor water picks up minerals, such as magnesium or calcium, on the way to your tap.
Windsor water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and toilets. here are a few simple things you can do to mitigate the effect of hard water furring or scaling in Windsor.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
- Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
- Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
Can you drink the water in Windsor?
Yes! you can drink the water in Windsor. You can rest assured that Windsor's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Windsor's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Windsor's water to make it potable.
If you notice a change in taste or smell of Windsor's water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes in water characteristics can infuse Windsor water with an earthy smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.
Windsor Water Problems
Windsor's water problems can include anything from burst water mains or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Windsor property, you need to do one of the following:
- If you are out and about, call or tweet Thames Water.
- If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form.
Windsor No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Windsor.
- Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is open.
If you have no water is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Thames Water for assistance.
Windsor Water Discolouration
If the water in your home is discoloured, the issue might be a Thames Water issue impacting Windsor.
- Changes to the colour of the water in Windsor may happen after a burst pipe has been repaired
- Or, Thames Water could have been carrying out upgrade work on the pipes in Windsor.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact Thames Water for assistance.