Poole Water: Prices, Contact, Water Quality Info - Selectra

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f you just moved and have some Poole water questions, you will be able to find who handles the Poole water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Poole water hardness so that you can enjoy quality tap water in your home.


Poole Water Supplier

Poole Water is supplied by one water company, Bournemouth Water. Here are their contact details:

Poole Water Supply Contact
Water Company Phone Number Opening Times
Bournemouth Water 01202 590059 8am – 6pm Monday to Friday and 9am – 2pm on Saturday

Want to know more about water meters? check out Selectra's essential guide to water meters.

Poole sewerage and wastewater is handled by a different company, Wessex Water. Here are the main Poole sewerage and wastewater contact details:

Poole Wastewater Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 3600 Monday to Friday, 8am to 8pm and Saturday 8am - 2pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Poole

Water rates in Poole depend on whether your home has a water meter or not. You can find out very simply whether your Poole water rates are metered or not by taking a quick look at your water bill. Homes with a water meter will have a meter number listed on their water bills.

If you've just moved into your new home and don't have a bill, you can look outside your house or in the front garden for a water meter. Sometimes the meter may be located inside your house near the stop tap.

Homes that do not have a water meter will have the rateable value of the home instead. The rateable value part of your Poole water rates will have already been determined by your local council in the 1990s and will probably not have changed since then.

The average water rates Poole residents are being charged result in an average water bill of around £425 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Water Hardness in Poole

Poole water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Poole?

Yes! you can drink the water in Poole. Rest assured that Poole water meets very high standards making it completely safe to drink. The UK Drinking Water Inspectorate has scored Poole water quality a 99.96% in overall mean zonal compliance, this means that your water is safe to drink. There is no need to boil or filter Poole water to make it potable.

If you notice a change in taste or smell of Poole water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Poole water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions or doubts about your water's taste, smell or appearance, you should not hesitate to contact Bournemouth Water.

Poole Water Problems

Poole water problems can include anything from no water in your home, a burst water pipe or local flooding in your area. This is why it is vital you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Poole property, you need to do one of the following:

  1. If you are out and about, call or tweet United Utilities
  2. If you are near a computer or tablet, go to the "report a leak" section of Bournemouth Water and fill out the online form.

Poole No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Bournemouth Water outage impacting Poole.

  1. Check the "In Your Area" sections of the Bournemouth Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating and not the water company

    If there is no cold water, not even a drop, contact Bournemouth Water for assistance.

Poole Water Discolouration

If the water in your home is discoloured, the issue might be a Bournemouth Water issue impacting Poole.

  1. Changes to the colour of the water in Poole may happen after a burst pipe has been repaired
  2. Or, Bournemouth Water could have been carrying out upgrade work on the pipes in Poole
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Bournemouth Water for assistance.

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