Swindon Water: Contact, Rates, Water Hardness Info - Selectra

Swindon with a tap to the right

If you just moved and have some Swindon water questions, you will be able to find who handles the Swindon water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Swindon's water hardness so that you can enjoy quality tap water in your home.


Swindon Water Supplier

Swindon's Water is supplied by one water company, Thames Water. Here are the contact details for your Swindon water supplier:

Swindon Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Swindon's sewerage and wastewater is handled by the same company, Thames Water. Here are Swindon sewerage and wastewater contact details:

Swindon Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Swindon

Water rates in Swindon depend on whether your home has a water meter or not. You can easily find out whether your Swindon water rates are metered or not by looking at your water bill. Homes with metered Swindon water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Swindon water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Swindon residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then this handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Swindon Water Hardness

Swindon's water hardness is rated as very hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Thames Water's supply area, Swindon water picks up minerals, such as magnesium or calcium, on the way to your tap.

Swindon water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Swindon.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in Swindon?

Yes! You can drink the water in Swindon. You can rest assured that Swindon water meets high standards making it perfectly safe to drink. The UK Drinking Water Inspectorate has scored Swindon water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Swindon's water to make it potable.

If you notice a change in taste or smell of Swindon water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Swindon water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.

Swindon Water Problems

Swindon's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Swindon property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form.

Swindon No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Swindon.

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Swindon Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Swindon.

  1. Changes to the colour of the water in Swindon may happen after a burst pipe has been repaired
  2. Or, Thames Water could have been carrying out upgrade work on the pipes in Swindon
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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