Newport Water: Hardness, Rates & Supply Info - Selectra

Newport alongsude running tap

If you just moved and have some Newport water questions, you will be able to find who handles the Newport water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Newport's water hardness so that you can enjoy quality tap water in your home.


Newport Water Supplier

Newport's water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Newport water supplier:

Newport Water Supply Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 052 0145 Mon-Fri 8am-6pm

Newport's sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Newport sewerage and wastewater contact details:

Newport Wastewater Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 085 3968 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Newport

Water rates in Newport will depend on whether your home does or does not have a water meter. You can find out whether your Newport water rates are metered or not by looking at your water bill. Homes with metered Newport water rates will have a meter number listed on their water bills.

Homes that aren't metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Newport water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Newport residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Newport Water Hardness

Newport's water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Dwr Cymru Welsh Water's supply area, Newport water picks up minerals, such as magnesium or calcium, on the way to your tap.

Newport water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and loos.

Can you drink the water in Newport?

Yes! You can drink the water in Newport. Newport's water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Newport water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Newport water further in order to make it potable.

If you notice a change in taste or smell of Newport's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Newport water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Newport Water Problems

Newport water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Newport property, you need to do one of the following:

  1. If you are out and about, call or tweet Dwr Cymru Welsh Water
  2. If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.

Newport No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Newport.

  1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.

Newport Water Discolouration

If the water in your home is discoloured, the issue might be a Dwr Cymru Welsh Water issue impacting Newport.

  1. Changes to the colour of the water in Newport may happen after a burst pipe has been repaired
  2. Or, Dwr Cymru Welsh Water could have been carrying out upgrade work on the pipes in Newport
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Dwr Cymru Welsh Water for assistance.

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