Port Talbot Water: Your Supplier, Rates, & Support Info

Have you just moved and have some Port Talbot water questions? You will be able to find who handles the Port Talbot water supply as well as wastewater services in the information below. Additionally, we have tips on how to find out what form or rates you have in your home, and what having water meters will mean to you.

Port Talbot Water Supplier

Port Talbot water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Port Talbot water supplier:

Port Talbot sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Port Talbot sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Port Talbot water come from?

The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from both of these water sources is put through a detailed cleansing and filtration process to ensure its quality and safety before reaching your home.

Water Rates Port Talbot

Water rates in Port Talbot will vary depending on if your home has a water meter. You can find out whether your Port Talbot water rates are metered or not by looking at your water bill. Homes with metered Port Talbot water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near the stop tap.

Homes that aren't metered won't have these, but they will have the rateable value of the home instead of this. The rateable value part of your water rates will have been determined by the local council in the 90s and is unlikely to have changed significantly since then. The rateable value is subject to review every five years and is based on factors such as the property size, location, and the availability of local services.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Port Talbot residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

Port Talbot Water Hardness

Port Talbot water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change as it progresses through the water cycle. Due to the way water filters through rocks in Port Talbot water's supply area, Port Talbot's water picks up minerals traces, such as magnesium or calcium, on the way to your tap.

Port Talbot water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your water will be more effective at tasks such as washing clothes or plates, and your energy bills will be more efficient in comparison with homes that have a harder water rating.

Can you drink the water in Port Talbot?

Yes! You can drink the water in Port Talbot. The UK Drinking Water Inspectorate has scored Port Talbot water with a great quality rating of 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Port Talbot water further in order to make it potable.

If you notice a change in taste or smell of Port Talbot water this may be due to one of the following reasons:

1. Chlorination is a safe way to ensure hygiene throughout the pipe network that helps to prevent strong bacterial presence in your drinking water.
2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
3. Seasonal changes in water characteristics can infuse Port Talbot water with an earthy smell or taste.

If you have concerns about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Port Talbot Water Problems

Port Talbot water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Port Talbot property, you need to do one of the following:

1. If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.
2. If you are out and about, call or tweet Dwr Cymru Welsh Water

Port Talbot No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Port Talbot.

1. Ask your neighbours whether they have the same issue as you.
2. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
3. Check that your stop tap is open.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.

If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company