United Utilities: Contact Number, Login, Moving Home, Meter Info

united utilities cradled between clean hands over a tap and flowing water

United Utilities provides water supply and wastewater services to 7 million people across North West England. The United Utilities service area extends through Cumbria, Manchester, Merseyside, Cheshire and part of Derbyshire. The company is therefore also responsible for the picturesque Lake District area from a water management perspective.


Who owns United Utilities?United Utilities is a privately owned company listed on London Stock Exchange. This means that anyone can buy shares in United Utilities. The company paid out over £1bn in dividends to its shareholders between 2013 and 2017 instead of dealing with the hundreds of millions of litres of water that leak from its infrastructure. Additionally, Steve Mogford, the United Utilities CEO receives a multi-million-pound salary every year.

United Utilities Contact Number

There are several United Utilities contact number options, each one is dedicated to a specific type of call. Have a look at which number is most convenient to you below.

United Utilities Contact Phone Numbers
United Utilities Team Phone Number Opening Times
Non-metered homes 0345 672 2888 Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm
Metered homes 0345 672 2999 Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm
Water Emergencies 0345 672 3723 24/7
Priority Services 0345 072 6093 24/7
Moving & Empty Home queries 0345 026 7661 Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm
Problems with paying your bills 0800 072 6765 Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm

United Utilities Complaints

If you feel that a United Utilities water billing or supply issue has not been resolved to your satisfaction, you have every right to complain. United Utilities has two phone numbers for different types of customer service complaint.

  1. Billing complaints 0345 075 0711, 8am-8pm, Monday to Friday and 8am-4pm on Saturday
  2. Water supply complaints 0345 075 0713, 8am-8pm, Monday to Friday and 8am-4pm on Saturday

United Utilities on Social Media

United Utilities is active on Twitter with not one but two accounts. The customer-focused one is @unitedutilities and they will reply to you on Twitter from 8am to 8pm on weekdays. If you're more interested in the United Utilities share price, you can check out @uugroupplc.

You can also find the company on Linkedin. However, this is social network isn't suitable if you're seeking customer support since it's more geared to those looking for United Utilities jobs.

United Utilities Login

A working United Utilities login lets customers manage their water accounts online and solve their issues, in many cases.

  1. View and update account details
  2. Check United Utilities billing information
  3. Pay United Utilities bills
  4. Update or change payment method
  5. Set up a Direct Debit with United Utilities
  6. Tell United Utilities you're moving
  7. Submit a United Utilities meter reading

When you click on the Register button you will be taken to an online form to fill out your United Utilities login details including email address and password.

If your United Utilities login isn't working, you have multiple options to recover your account. You can click on "Forgot Password" to reset your password. For this, you will need to enter your email address to get started.

United Utilities Moving Home

Your United Utilities moving house process will be different depending on the following circumstances. Namely, where you are moving from and to.

  1. Existing customer changing address within the North West
  2. Existing customer moving away from supply area and needing to close out account
  3. New customer currently with a different water supplier moving to a home supplied by United Utilities

No matter what United Utilities moving home category you fall under, you will need the following information to get started:

moving boxes
  1. The date you moved or will be moving
  2. A meter reading from your old address if you had one
  3. New address and forwarding information

United Utilities Moving Home FAQ

Here are some commonly asked questions when it comes to moving home with United Utilities.

Frequently Asked Questions

When will I get the final bill for my old home?

The final bill for your old home will be sent to your new address as soon as it is possible based on when you submitted your moving notification.

My home is currently sitting empty. Do I need to tell someone?

Call 0345 026 7661 so that United Utilities knows the current situation.

Will I get money back if there's a credit on my account?

This could be the case if you have a water meter. It's very important to send in a final meter reading so that United Utilities can update your account and either bill you for the water you have used since building up the credit or send you the money.

United Utilities Water Meter

If your home has a United Utilities water meter, your household water use will be measured in cubic metres. You can submit meter readings online without even having to log into your United Utilities account. If you're wondering how much a cubic metre represents in terms of water use for United Utilities customers, here are some quick reference points that each equal one cubic metre of water:

  1. Flushing the toilet 111 times
  2. Taking 28 showers
  3. Taking 13 relaxing baths
  4. Running the dishwasher 32 times
  5. Running the washing machine 12 times

When reading your water meter, you must only note down the black digits and not the red ones. Meter readings are taken by United Utilities twice a year. However, if your home has an automated meter then the water supplier can get the readings without having to check the meter itself.

If you want to read your United Utilities water meter, it could be located in one of the following spots around your home.

  1. under the sink
  2. downstairs toilet or cellar
  3. on property wall outside
  4. on the path outside your home

If the meter is in your home, it may be near where the stop tap is. Depending on where it is located, you may need a flat head screwdriver to safely access your meter.

United Utilities Pay Bill

There are different United Utilities pay bill options. The most convenient one is setting a direct debit so that you always pay your bill on time. However, depending on your financial situation or lifestyle, you may prefer one of the following United Utilities pay bill methods.

Pay United Utilities over the phone

You can call up United Utilities on 0800 980 6050 to find out your account balance and pay it off with your debit or credit card. All you need is to have your United Utilities bill handy so you can easily find your customer account reference number.

Pay United Utilities by cheque

You can send a cheque payable to United Utilities Water Limited to United Utilities, PO Box 11249, Harlow, CM20 9NN. Just make sure you have written your customer account number on the back of the cheque before sending it through.

water payments

Pay United Utilities by cash

You can pay your United Utilities bill using cash at any Payzone location or post office. Just make sure you take your bill or United Utilities payment card with you to complete your payment.

Pay United Utilities at your bank

Take your United Utilities bill with you to your bank or building society to make a payment. You should be aware that some financial institutions may charge a fee to process your payment.

Pay United Utilities by standing order or BACS

You will need the following details to pay your United Utilities bill through internet banking, standing order or BACS

  1. NatWest Bank PLC
  2. Sort code: 010917
  3. Account number: 58933956
Updated on

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.