British Gas Lite reviews and verdict
If British Gas Lite reviews online are anything to go by, you may want to think twice before signing up with this supplier. A large number of customers have complained about poor customer service and a lack of communication from the supplier.
In fact, most customer gripes were based around its web chat facility, which it exclusively utilises in place of a contact email, address or phone number.
In our tests, we waited no longer than 25 minutes to speak to a customer service advisor, but reports of hour-long waits and frustrating experiences with the web chat team can be found in British Gas Lite reviews on consumer websites.
It’s not all bad news, however, as some customers did mention British Gas Lite being among the cheapest energy quotes they received for their business.
There was, however, more confusion when it came to smart meters, with some customers sending photos of their malfunctioning meters with no response. Others reported that they were still waiting on their smart meter six months after signing up with the provider, relying on ‘exaggerated’ estimated bills in the meantime.
Business owners will be more than happy with cheaper energy costs, but British Gas Lite's service seems to have left many customers feeling frustrated, unhappy with the lack of effective communication from the supplier. This is something to consider before signing up.
If you do decide to sign your business up with one of the established ‘name’ brands, take a look at British Gas’s other business energy plans, which come with their own customer service helplines and dedicated email contacts, in addition to the web chat feature that is the norm with most energy suppliers these days.