Ceased trading · January 2020

Lumo Energy UK archive

Lumo Energy UK ceased trading on 1 January 2020. Its customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Ceased trading · 1 January 2020

Lumo Energy UK no longer supplies UK households

Brand consolidation — Lumo Energy UK was a sister company to OVO under the Imagination Industries holding company and was merged into OVO Energy in 2020. Customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

About

Who is Lumo Energy UK?

Registered as Lumo Energy UK (subsidiary of Imagination Industries Ltd), Lumo Energy UK uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

Lumo Energy UK is part of the Imagination Industries Ltd (OVO Group) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Lumo Energy UK — key dates

A short timeline of the Lumo Energy UK brand — founding, milestones, regulatory events and the closure that brought it to an end.

2017
Lumo Energy UK launches as an online-only sister brand to OVO, offering a single app-managed dual-fuel tariff.
2019
Lumo Energy UK reports its fuel mix is approximately 50% renewable electricity.
2020
Lumo Energy UK merges back into OVO Energy; all customers are transferred onto OVO tariffs.

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Common questions

Lumo Energy UK — frequently asked questions

Brand consolidation — Lumo Energy UK was a sister company to OVO under the Imagination Industries holding company and was merged into OVO Energy in 2020.

Existing customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Lumo Energy UK statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (OVO Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Lumo Energy UK transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Lumo Energy UK statement before paying.

You can complain about the conduct of Lumo Energy UK (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.