Utilita Moving in or out: home & business energy
Moving home can undoubtedly be a stressful experience. In addition to the challenge of trying to squeeze all of your possessions into boxes and making sure your mail is redirected, you’ll need to let your bank, doctor and utility providers know that you’ll be moving out.
Fortunately, with Utilita moving in or out is a relatively straightforward process.
Moving in
If you’ve just moved into a home that is already supplied by Utilita, have done your research and are happy to stick with the supplier, you can get your account up and running by contacting the Utilita Moving In team on 0345 2068 777 or filling out the Utilita Moving In Form on the website. When contacting the provider, make sure you have the following information ready:
- Your new home address, postcode and moving in date
- Your phone number and email address
- The initial meter reading when you moved in
- Direct Debit details
Your new home energy account details will be processed and updated within 14 working days.
Help with smart meters
If your new home has smart meters installed, check to see if you have been left the in-home display (IHD) or top-up card. If not, you can contact the Utilita Moving In team to request replacements.
In the meantime, you can log in to your My Utilita portal once you’re signed up. From here you’ll be able to top-up your new account, see your gas and electricity usage in real-time and view your balance, statements and bills.
If you choose to switch to another provider, Utilita will continue to bill you from the start date of your tenancy until the day your new energy company starts supplying the property.
Moving out
If you’re already a customer of Utilita moving home, you should let the supplier know that you’re leaving the property in time to tie up any loose ends and receive any refunded credit that may be due.
Your first port of call when contacting your supplier should be the Welcome Team on 0345 2068 777. You can also use the Utilita Moving Home form on its website to submit these details.
When getting in touch with Utilita, you should make sure you have the following handy:
- Your Utilita customer reference number
- Your current home address, postcode and phone number
- Your new home address, postcode and moving date
- Your meter reading
In addition to submitting your meter reading, you should take a photograph on the day you leave the property, just so you have final proof should you need to contest any final charges once you have moved out.
Also, be aware that Utilita may charge you exit fees following your move, so make sure to always read the small print.
The supplier requests that you leave any smart meter in-home display, top-up cards and user guides in a visible spot for the next occupier so that they can easily contact the supplier when they move in.
Once this is done, you’re all set! The Utilita moving home team will process details of your move within 14 working days.
Utilita business customers
You’ll also need to make your supplier aware of your plans if you’re a Utilita commercial energy customer relocating premises.
Moving in
If your business has just moved into new premises where Utilita is the incumbent supplier and you would like to continue having Utilita provide your gas or electricity, you’ll need to email a Change of Tenancy (COT) moving in form to the Utilita Moving In team at [email protected], along with:
- The business name and contact details
- A copy of the tenancy agreement
- The current meter reading
If you do not do this, your gas or electricity will continue to be provided by Utilita, only at deemed rates, which are usually far higher than the most expensive tariff available. For this reason, we recommend informing the supplier as soon as possible or switching commercial energy provider.
Find your energy supplier
If you’ve just moved home or businesses premises and are unsure which energy supplier you’re hooked up to, you should take the following steps:
- Check for any letters, bills or statements which may have been left behind or that arrive in the post after you move in. Any correspondence from Utilita will include the account reference number.
- If any meter, in-home display, key or card has been left behind, they may be branded with the supplier name.
- Take note of your meter serial number and call the Meter Point Administration Service on 0870 608 1524 with the details.
Moving out
As a Utilita business customer leaving previously supplied premises, you will need to submit a Change of Tenancy (COT) form to the Utilita Moving Home team at [email protected] together with the following with 30 days notice:
- A copy of the change of tenancy agreement
- The moving out date
- New address, postcode and phone number
- Name and contact details of the new owner or tenant OR
- Name and contact details of the landlord if the property will remain empty
You will also be required to provide final meter readings on the moving out date to determine whether there is debt on the meter or if you’re owed credit. We recommend submitting photos of these as proof to the supplier for future reference.
How to submit a meter reading
There are a number of ways to provide your final meter reading. Make sure you have your Utilita account number to hand when doing so. This can be found on any previous item of correspondence with the supplier.
Submit your reading by:
- Using your online My Utilita login
- Calling the Automated Meter Reading Line on 03452 093 750
- Sending a text message to 84433 with your account number and reading
I forgot to take a meter reading before moving out
With so much to consider when moving out, it’s understandable that you’d forget to take a final meter reading. Simply contact the Utilita Moving Home team if this is the case. The provider will either make an estimation based on your previous usage or use the opening meter reading given by the new occupants and base your final charge on this.