Norwich Water: Company, Prices, Contact, Water hardness - Selectra

Norwich next to tap and location marker

If you just moved and have some Norwich water questions, you will be able to find who handles the Norwich water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Norwich's water hardness so that you can enjoy quality tap water in your home.


Norwich Water Supplier

Norwich's water is supplied by one water company, Anglian Water. Here are the contact details for your Norwich water supplier:

Norwich Water Supply Contact
Water Company Phone Number Opening Times
Anglian Water 0345 791 9155 Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm

Norwich's sewerage and wastewater is handled by the same company, Anglian Water. Here are Norwich sewerage and wastewater contact details:

Norwich Wastewater Contact
Water Company Phone Number Opening Times
Anglian Water 0345 714 5145 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does the water for Norwich come from?

Half the drinking water Anglian Water supplies comes from rivers and reservoirs in our region. It passes through a complex treatment process to make it safe to drink. The rest of their water comes from underground water sources. These generally need less treatment than water from rivers or reservoirs.

Water Rates Norwich

Water rates in Norwich will depend on if your home does or does not have a water meter. You can find out whether your Norwich water rates are metered or not by looking at your water bill. Homes with metered Norwich water rates will have a meter number available on their water bills.

Homes that aren't metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Norwich water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you don't have a bill handy or have just moved into your home, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Norwich residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

If you'd like to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Norwich Water Hardness

Norwich's water hardness is rated as Very Hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Anglian Water's supply area, Norwich's water picks up minerals, such as magnesium or calcium, on the way to your tap.

The very hard rating of Norwich's water means that the water in your home is likely to lead to scaling in kettles, sinks, dishwashers and loos.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles: Try to avoid over-filling your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Norwich?

Yes! You can drink the water in Norwich. Norwich's water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Norwich water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, or filter Norwich water further in order to make it potable.

If you notice a change in taste or smell of Norwich's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Norwich water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's appearance, smell or taste, you should not hesitate to contact Anglian Water.

Norwich Water Problems

Norwich's water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Norwich property, you need to do one of the following:

  1. If you are out and about, call or tweet Anglian Water
  2. If you are near a computer, go to the "Leakage" or "Flooding" section of Anglian Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.

Norwich No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Anglian Water outage impacting Norwich.

  1. Check the FAQ or "Report an issue" section of the Anglian Water website.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Anglian Water for assistance.

Norwich Water Discolouration

If the water in your home is discoloured, the issue might be an Anglian Water issue impacting Norwich.

  1. Changes to the colour of the water in Norwich may happen after a burst pipe has been repaired
  2. Or, Anglian Water could have been carrying out upgrade work on the pipes in Norwich
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Anglian Water for assistance.

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