Anglian Water: Login, Contact Number and Moving Home Details

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Anglian Water banner with logo and bathtub

Anglian Water is one of the biggest UK water suppliers, responsible for all things water for over 2.5 million households. Anglian Water primarily serves the East of England, including East Anglia and East Midlands. Additionally, the water company is also the designated supplier for all of Hartlepool. Is Anglian Water your supply company? Find out Anglian Water login, bill pay, contacts and moving details.

Who owns Anglian Water?Anglian Water ownership is divided up between British, Australian and Canadian investment funds. This means that Anglian Water is predominantly owned by private and public entities from Commonwealth countries.

Anglian Water Login

With an Anglian Water login, there is a lot that you can do in the My Account portal to manage your water supply.

  1. Check and pay your bills from your computer, phone or tablet
  2. Check your water use
  3. View your Anglian Water account balance
  4. Control your account details
  5. Notify Anglian Water when moving home

It's clear that with an Anglian Water login, you can solve all the main queries and requests relating to your home water supply. For this reason, you need to make sure you know where to sign in to your account as well as having valid Anglian Water login credentials.

Your Anglian Water login is made up of the following two parts:

  1. Email address you used to sign up to Anglian Water
  2. Matching password for your Anglian Water account

If you don't have an Anglian Water login already set up, then you will not be able to access your account or sort out your water supply queries.

Register for an Online Account

If you know your water supply is through Anglian Water, registering for an online account is straightforward. You will need to provide the following details to get started:

  1. Your billing account number (from your water bill)
  2. Your postcode

With those details, all you need to do is follow the on-screen form and instructions to complete your registration.

Forgotten Email or Password

If you have forgotten your email or password for your Anglian Water login, you have options to restore those so you can regain access to your account.

water payments

To recover the email linked to your account, you need your billing account number. Once you have entered your valid billing account number, you will be able to see your account email.

If you have forgotten your password, you will need to go through three steps once you click on "Forgot Password?":

  1. Provide the email address linked to your Anglian Water login
  2. Answer a security question correctly
  3. Reset your password for your Anglian Water login

If you are having difficulty registering for or accessing your Anglian Water login, then getting in touch with Anglian Water may be your best bet.

Anglian Water Contact Number and Alternatives

If you are looking for the Anglian Water contact number then take a look below to find the one best suited for your water supply query. Alternatively, you can also decide to contact Anglian Water through a different avenue. Either way, all the details are below.

Anglian Water Contact Number List
Anglian Water Team Phone Number Opening Times
Billing and Account Enquiries 03457 919 155 Monday to Friday 8am-8pm, Saturday 8am-4pm, Sunday/Bank Holidays 10am-4pm
Water and Sewerage 03457 145 145 24/7
Problems with Bill Payment 0800 169 3630 Monday to Friday 8am-8pm, Saturday 8am-4pm, Sunday/Bank Holidays 10am-4pm
Builder and Developer Helpline 0345 60 66 087 Monday to Friday 8am-5pm only
Automated Payments Phoneline 03450 268 926 24/7
Non-English Speaker Support 03450 268 926 24/7
Minicom/Text Telephone Service 0800 917 5901 24/7
Bogus Caller Helpline 0800 145 145 24/7
Meter Installation 0345 850 5852 Monday to Friday 8am-8pm, Saturday 8am-4pm, Sunday 10am-4pm

Anglian Water Email and Live Chat

To contact Anglian Water via email, you will have to first fill out an online form with basic information including your account number. By successfully filling out this initial form, you will be able to contact Anglian Water conveniently through your email. This can be handy if you want to have a written record of your query and resolution process.

However, if your water supply issue is more urgent, Anglian Water also has a Live Chat feature on its website. After answering a basic question about what your water supply query is about, you can request a live chat if the automated response is not helpful.

Report an issue

In addition to the water and sewerage 24/7 phoneline above, you can also report an issue to Anglian Water directly through its website. You will be prompted to answer some basic questions such as where the issue is located (property, garden, public area) as well as postcode, in order to submit your report.

You can use both the Thames Water Twitter or Facebook to get help with any of the water supply issues listed above.

It's worth noting that Anglian Water is responsible for sewerage and drainage for a number of areas where the designated water supplier is Affinity Water


Anglian Water Pay Bill Options

If you need to pay an Anglian Water bill, the good news is that there are different ways to do it so you should be able to find a payment method that works for you. Check out the list below and make sure you're never out of Anglian Water pay bill options.

Anglian Water Payment Options
Payment Method Details
My Account & App The most convenient way to pay is through your Anglian Water online account. There is also an app available for iPhone and Android for greater convenience on the go.
Direct Debit Set up a regular direct debit through either "My Account" or by calling the Anglian Water Billing Helpline on 03457 919 155.
Bank Transfer (BACS or CHAPS) Settle your bill via bank transfer with the following details. - Bank account number 90011916 - Sort code 20-43-71 - Add the 9 digit Anglian Water account number
Pay at Barclays You can pay at any Barclays branch by using the bottom part of your bill (payment slip) to process your payment.
Paypoint or Payzone Make a payment at locations where either is available. You just need to take the payslip at the bottom of your bill with you to a participating location or Post Office.
Cash Office If you're a Hartlepool resident only, you can pay in person using cash at the following address: Anglian Water, 3 Lancaster Road, Hartlepool, TS24 8LW. Open 8:30am to 4pm Monday to Friday (except for Bank Holidays)
Cheque Mail your cheque to Anglian Water Payment Centre, PO Box 4995, LANCING, BN11 9AQ and make sure you also attach the payslip at the bottom of your bill. The cheque needs to be made out to Anglian Water, and you must write your account number on the back.
Online Form/By Phone You can use an online form to pay your bill or call the automated phone line on 03450 268 926 to pay at any time.

Additionally, you can also pay at any Post Office using the payment slip on your Anglian Water bill but you will be charged a fee for the payment to be processed. For this reason, it is better to use Paypoint or Payzone at the Post Office and avoid the fee.

Anglian Water Moving Home

You can notify the Anglian Water moving home team online through My account. Additionally, if you are a new customer who is moving to a new property in the Anglian Water supply area, you can get started without an Anglian Water login through the "Continue as a guest user" link on the website.

Existing Anglian Water Customers

moving water

If you are moving home but still within the Anglian Water supply area, you will need to have the following details available to make the necessary changes:

  • Previous account number
  • Home address for both old and new properties
  • Water meter readings from both old and new properties
  • Bank account details for direct debit

If the new address you are moving to is outside the Anglian Water supply area, you will be also changing your water supply company. For example, your new water supplier could be Thames Water or a completely different company.

New Anglian Water Customers

The best way to get set up with Anglian Water as a new customer moving in is to sign up through their website using the "Continue as a guest" link in the Moving Home page. The other valid option is to call the main Anglian Water helpline at 03457 919 155 Monday to Friday 8am, Saturday 8am to 4pm, Sunday and Bank Holidays 10am to 4pm.

Landlords or letting agents

Anglian Water has a specific service for anyone responsible for one or more properties in the supply area. The Landlord and Tenant Address Portal (TAP) is available for this reason and facilitates several related water supply queries for landlords and property managers.

  1. Updating or adding to your property portfolio details
  2. Batch upload property details
  3. Multiple logins for employees or contractors
  4. Billing and water supply information all in one place
  5. Download relevant reports and data

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