St Albans Water: Hardness, Water Rates & Supply Info

St Albands floating next to a tub and water droplets

If you just moved and have some St Albans water questions, you will be able to find who handles the St Albans water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with St Albans water hardness so that you can enjoy quality tap water in your home.

St Albans Water Supplier

St Albans Water is supplied by one water company, Affinity Water. Here are the contact details for your St Albans water supplier:

St Albans Water Supply Contact
Water Company Phone Number Opening Times
Affinity Water Metered - 0345 357 2401
None Metered - 0345 357 2402
Mon-Fri 8am-6pm, Sat-Sun 8am-2pm

St Albans sewerage and wastewater is handled by a separate company, Thames Water. Here are the St Albans sewerage and wastewater contact details:

St Albans Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 Mon-Fri 8am-8pm, Sat 8am-6pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates St Albans

Water rates in St Albans will depend on whether your home does or does not have a water meter. You can find out whether your St Albans water rates are metered or not by looking at your water bill. Homes with metered St Albans water rates will have a meter number listed on their water bills.

Homes that aren't metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your St Albans water rates will have been determined by the local council in the 90s and unlikely to have changed much since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates St Albans residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save some money on your water bill then this handy guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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St Albans Water Hardness

St Albans water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in St Albans Water's supply area, St Albans's water picks up minerals, such as magnesium or calcium, on the way to your tap.

St Albans water's hard rating means that the hard water in your home may lead to scaling in kettles, sinks, dishwashers and loos. There are ways to limit the effects of hard water furring or scaling in St Albans.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in St Albans?

Yes! You can drink the water in St Albans. You can rest assured that St Albans water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored St Albans water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil or filter St Albans water to make it potable.

If you notice a change in taste or smell of St Albans water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse St Albans water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Affinity Water.

St Albans Water Problems

St Albans water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your St Albans property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer, go to the "Alerts & planned works" section of Thames Water.

St Albans No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Affinity Water outage impacting St Albans.

  1. Check the FAQ or "Alerts & planned works" section of the Affinity Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Affinity Water for assistance.

St Albans Water Discolouration

If the water in your home is discoloured, the issue might be an Affinity Water issue impacting St Albans.

  1. Changes to the colour of the water in St Albans may happen after a burst pipe has been repaired
  2. Or, Affinity Water could have been carrying out upgrade work on the pipes in St Albans
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear

If there is no improvement after trying this, you can contact Affinity Water for assistance.

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