Thetford Water: Meter Rates & Rateable Value

If you have recently moved home and have some Thetford water questions, you will be able to find out who handles the Thetford water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Thetford water hardness so that you can enjoy quality tap water in your home.

Thetford Water Supplier

Thetford water is supplied by one water company, Anglian Water. Here are the main Thetford water supplier contact details:

Thetford sewerage and wastewater is also handled by Anglian Water.

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Anglian Water's water come from?

Half of the water that Anglian Water provides to your home comes from groundwater sources such as rivers or reservoirs. The remaining water comes from underground sources such as boreholes or aquifers. The water from all sources goes through a thorough filtering and cleansing process to ensure its safety before reaching your home.

Water Rates Thetford

Water rates in Thetford can vary depending on if your home has a water meter. The easiest way to find out if you have a water meter is to take a look at a water bill. Homes that have metered Thetford water rates will have a meter number listed on their water bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with MC (Metered Customer), this would suggest that you have a water meter. If it starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter.

Alternately if you do not have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap, or outside in the garden. If you find a water meter, then your home will have metered rates.

If your property has a water meter, this means that you will be billed via metered rates. It is very important that you provide your water supplier with regular meter readings, as they will charge you according to your exact usage. Failing to provide regular readings could result in estimated billing, which may be more expensive than necessary. To find out more about water rates take a read through our simple water rates guide.

Homes that are not metered won't have metered rates, but they will have the rateable value of the home instead of this. The rateable value part of your Thetford water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average water rates Thetford water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

If you are uncertain that getting a water meter is the right choice for you, take a read through this water meter guide to learn more about them, and how you can get one.

Thetford Water Hardness

Thetford water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Anglian Water's supply area, Thetford picks up minerals, such as magnesium or calcium, on the way to your tap. The more minerals that are present in your water, the higher its hardness rating will be.

Having a hard water rating means that your water will be less effective at tasks such as cleaning clothes or washing dishes, and that limescale will gradually accumulate around taps and sinks. Here are a few simple things you can do to get more out of your water and protect your appliances:

1. Kettles: Avoid overfilling your kettle with water, using only as much water as is necessary for the task at hand. You should also occasionally clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
2. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
3. Clothing - Where possible, powder-based detergents should be avoided due to them being less effective at resisting water hardness and minerals, which would mean that your water is less effective at its task. Using liquid-based detergents, particularly those focused on softening clothes and water would be much more beneficial. Additionally, you should occasionally clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
4. Baths, sinks and toilets: Use an acidic sanitiser regularly will help to remove and slow the accumulation of limescale.

Can you drink the water in Thetford?

Yes! You can drink the water in Thetford. You can rest assured that Thetford water meets high standards making it safe to drink, and it is not necessary to boil or filter Thetford water to make it potable. The UK Drinking Water Inspectorate has scored Thetford water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without having to amend it in any way.

If you notice a change in taste or smell of Thetford Water this may be due to one of the following reasons:

1. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
2. Chlorination is a safe way to ensure hygiene throughout the pipe network.
3. Seasonal changes in water characteristics can infuse Thetford Water with an earthy smell or taste.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Anglian Water, who will provide further assistance.

Thetford Water Problems

Thetford water problems can include anything from flooding, burst water mains or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a flooding or a water leak outside your Thetford property, you need to do one of the following:

1. If you are out and about, call or tweet at Anglian Water depending on whether the issue relates to drinking water or wastewater.
2. If you are near a computer, go to the "Water and sewerage queries" section of the Anglian Water website. From there, you can request a callback, find the most appropriate contact number or use their chatbot feature to troubleshoot.

Thetford No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Anglian Water outage impacting Thetford.

1. Check the "Contact Us" or "Report an issue" section of the Anglian Waters website. From here you can find useful advice on how to proceed, report an issue via their online form, or find the most appropriate contact number.
2. Ask your neighbours whether they have the same issue as you.
3. Check that your stop tap is open.

If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Anglian Water for assistance.