Northwich Water: Rates, Meters & Water Hardness
Just moved and have a few Northwich water questions? You will be able to find out who handles the Northwich water supply as well as wastewater services in the information below. We also have tips on how to deal with Northwich's water quality and hardness level, so that you can enjoy quality tap water in your home.
Northwich Water Supplier
Northwich's water is supplied by one water company, United Utilities. Here are the main Northwich water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Northwich's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities Water come from?
More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Northwich home to ensure its high quality.
Water Rates Northwich
Your water rates in Northwich will depend on if your property has a water meter. You should be able to find out whether your Northwich water rates are metered or not by looking at your water bill. Homes with metered Northwich water rates will have a meter number listed on their water bills which should match one on your water meter. Alternately if you do not have a water bill to hand or have recently moved out, you can look for a water meter. These are usually located either in the garden of the property or are located near the water stop tap.
Homes that are not metered won't have water rates, but they will have the rateable value of the home instead. The rateable value part of your Northwich water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since. This value was based on factors such as the availability of local services, the size of the property and the area in which it is situated.
The average water rates that Northwich water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.
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Northwich Water Hardness
Northwich water hardness is rated as hard. While rainwater itself is relatively soft, water hardness changes as it travels through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Northwich picks up minerals, such as magnesium or calcium, on the way to your tap.
Northwich water hardness rating suggests that the water in your home will be less efficient in comparison with softer water areas. This means that the water in your home is likely to lead to scaling in kettles, sinks, dishwashers and toilets. Here are a few ways to help mitigate hard water furring or scaling in Northwich, and make your appliances last longer.
- Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
- Baths, sinks and toilets: Use an acidic sanitiser regularly (available in most local shops) to clean susceptible surfaces in order to clear limescale deposits.
- Kettles: Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
Can you drink the water in Northwich?
Yes! You can drink the water in Northwich without concern. Northwich's water meets very high standards making it safe to drink straight from the tap. The water quality of Northwich was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. It is not necessary to filter, boil or otherwise alter Northwich's water to make it potable.
If you notice a change in the smell or taste of the water in Northwich this could be due to one of the following reasons:
- Chlorination is a safe way to ensure that the pipe network stays hygienic and healthy.
- Seasonal changes in water characteristics can infuse the water in Northwich with an earthy taste or smell as the elements and minerals change values and strength.
- Plumbing can also contribute to the taste of the water in your household, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide further assistance.
Northwich Water Problems
Northwich's water problems can include anything from burst water mains to flooding or even having no water in your home. This is why it is important that you take the time to make sure that you know who to contact and by what method should you encounter a water-related problem.
If you notice a water leak or flooding outside your Northwich property, you need to do one of the following:
- If you are out and about, call or tweet at United Utilities to inform them of the type of issue and its location.
- If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide.
Northwich No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Northwich.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you. If they are not experiencing the same issue, this would suggest that the problem most likely relates to your homes plumbing rather than a United Utilities outage.
- Check that your stop tap is open. If this is closed, change it to the open position.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.
If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.