Stretford Water: Supplier, Contact Details & Info
Are you looking to find out more about your water supply? In this guide, you will find out who handles the Stretford water supply as well as wastewater services, along with other great tips on how best to manage your water.
Stretford Water Supplier
Stretford's water is supplied by one water company, United Utilities. Here are the main Stretford water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Stretford's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities water come from?
More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Stretford home to ensure its high quality.
Water Rates Stretford
There are two primary forms of billing in the UK, unmetered, and metered. You can find out whether your Stretford water rates are metered or not by looking at your water bill. Homes that have a water meter will have a meter serial number listed on their bills. Alternately the account number may also start with MC for metered customers, or UC for unmetered customers.
If you have just moved in or don't have a bill to hand, you try to find one by searching around your home. A water meter would usually be located either by the water stop tap (in the kitchen or garage), or it could also be in the garden (look for a small box set into the ground).
If you have a water meter, this means that your supplier will bill you according to the exact usage of your property. For your supplier to know what to bill you for, you will need to provide them with regular meter readings. Not doing would mean that you could receive estimated bills, which could be higher than necessary.
Homes that are not metered won't have the rateable value of the home instead. This value is based on factors such as the size of the property, the area in which it is situated and the availability of local services to create an estimated consumption value. This value is then taken and applied to your bills.
The average water rates Stretford water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.
If you are considering getting a water meter, but aren't sure if it is the right choice for you, take a read through our water meter guide to learn more about their pros, cons, and how you can get one installed.
Are you interested in learning more about your rates or lowering your spending? Then check out our water ratesguide to find out how you can take back control of your bills and what options you have available.
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Stretford Water Hardness
Stretford water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Stretford picks up minerals, such as magnesium or calcium, on the way to your tap.
Stretford's water hardness rating is good news for you, as this means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your energy bills will be more efficient, your washing should be softer, and your appliances should last longer due to a lack of limescale build-up, in comparison to hard water areas.
Can you drink the water in Stretford?
Yes! You can drink the water in Stretford without having to boil or filter it further to make it safe. The water quality of Stretford was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate, showing its high-quality value.
Mild changes in the taste and smell of your water can sometimes occur. Here are a few examples of why this might happen:
- Chlorination is used to eliminate bacteria in the water system, but can change the taste of your water.
- Plumbing can contribute to the taste of the water in your household, adding metallic, salty or rubbery hints. If for example, you have had a water pipe repair, this could influence your water.
- Seasonal changes in water characteristics can infuse the water in Stretford with an earthy taste or smell. As your water source can change through the year, so too each source has its unique mineral composition, which can affect the qualities of your water.
If you feel that your water's quality may have changed in a way that suggests that it is not safe for consumption, you should immediately contact your supplier, who will provide further guidance.
Stretford Water Problems
The type of water-related problems that you may encounter can come in various forms, from burst water mains to flooding or even having no water in your home. This is why you must know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Stretford property, you need to do one of the following:
- If you are out and about, you can reach out to United Utilities easily by shooting them over a message on social media, or by giving them a call.
- If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to see if there are any known issues and when they are expected to be resolved, or follow their troubleshooting guide.
Stretford No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Stretford.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you. If their water is fine, then this suggests that the problem lays with the plumbing of your home.
- Check that your stop tap is open. If this is closed then this would prevent water from flowing in your home.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.
If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.