Carterton Water: Supplier & Services

Have you recently moved to Carterton and would like to find out more about your water supply? In this simple guide you will be able to find out who handles your Carterton water supply and wastewater services along with tips on how water hardness in Carterton will affect you, and how you can get in touch with your service providers.

Carterton Water Supplier

Carterton water is supplied by one water company, Thames Water. Here are the contact details for your Carterton water supplier:

Carterton sewerage and wastewater is handled by the same company. Here are Carterton sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Carterton water come from?

Thames Water sources its water supply from a combination of rivers and aquifers. Around 70% of the total supply comes from river and surface water sources in the Thames Valley, while the remaining 30% is sourced from underground aquifers. All of the water supplied to your home goes through an extensive filtration and cleansing process making it safe to drink.

Water Rates Carterton

Your home will either have metered, or unmetered rates. The simplest way to find out which applies to you is to take a look at a water bill. Homes that have metered water rates will have a meter number listed on their bills or the account number will start with UC for unmetered customers or MC for metered customers.

If you don't have a bill, you can check around your home to see if you can find a water meter. These would be located either in a box in the ground in your garden or the vicinity of the water stop tap. If you have a water meter, it is important that you give your water provider regular water meter readings. Submitting a meter reading is very simple, and can be done either via their website, your account, by giving them a call, or via their app.

Homes that are not metered will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create an estimated usage value that is then applied to your bill.

The average water rates Carterton water residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you feel that estimated usage may not be to your benefit, then check out these simple water meter and water rates guides to further understand how water metering may benefit your home.

Carterton Water Hardness

Carterton's water hardness is rated as very hard water. This means that your water contains very high concentrations of dissolved minerals. As such, your water will lead to limescale accumulation on surfaces such as taps and sinks and will be generally less efficient than water in households in soft water areas. Here are a few simple tips on what you can do to counter water hardness:

1. Baths, sinks and toilets - Clean these areas with an acidic sanitizer. This will help to reduce and slow the accumulation of limescale deposits.
2. Clothing - Liquid detergents should be used over powder detergents. You should also clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards.
3. Kettles - Do not overfill your kettle. Clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
4. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Carterton?

Yes! you can drink the water in Carterton. You can rest assured that Carterton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Carterton water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Carterton water to make it potable.

If you notice a change in taste or smell of Carterton water this may be due to one of the following reasons:

1. Seasonal changes in water characteristics can infuse Carterton water with an earthy smell or taste.
2. Chlorination is a safe way to ensure hygiene throughout the pipe network.
3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have queries about your water's quality or feel that it may not be safe to use, you should not hesitate to contact Thames Water.

Carterton Water Problems

Nobody enjoys having water problems, but sooner or later it is likely that an issue will occur. It is important that you know what to do, and who to contact when this happens.

If you notice a water leak or flooding outside your Carterton property, you need to do one of the following:

1. Check Thames Waters contact page for the right department phone number or reach out to them on social media on Facebook or Twitter (available 24/7).
2. If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form. There is also a section to view active incidents, which will list any known instances and the expected time of service resumption.

Carterton No Water

If you have no water in your home, before calling you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Carterton.

1. Check the "Contact Us" or "Report problems" sections of the Thames Water website for any information explaining why you have no water, and the expected time of service resumption.
2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water flow to resume.
3. Ask your neighbours whether they have the same issue as you. If they don't, this suggests the problem relates to your homes plumbing, and you may need to contact a plumber.

If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Thames Water for assistance.

Carterton Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Carterton.

1. Changes to the colour of the water in Carterton may happen after a burst pipe has been repaired
2. Thames Water could have been carrying out upgrade work on the pipes in Carterton.
3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.

If there is no improvement after trying this, you can contact Thames Water for assistance.