No Water in House: What You Should Do

Although it’s not common that you’ll find yourself with no water in house, you never know what’s round the corner these days. We’ve prepared a simple guide to help you out if you’re experiencing low water pressure, or simply no water supply at all and help get you out of your no water in house situation!


Selectra man

Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

If you have no water in house or you have low water pressure, before taking action you should test if the no water in house issue affects all of your taps. If when you test the taps some allow water to flow, but others do not, or the problem seems to be isolated to a single area, then the problem lies with your home's plumbing system rather than your water supplier.

Just Moved In and No Water?

If you’ve just moved into a property and there is no water in house, it could be that your landlord has shut off the water in order to avoid waste. If this is the case, you should first contact your landlord and double check your rental agreement. Your landlord can update the tenancy on Landlord Tap or they will ask you to set up the water bill. Just call your water supplier and they will help you through the steps.

Do I live in a hard water area? Around 60% of the UK live in a hard water area. Hard water is where minerals have dissolved into the water through different types of rocks and leave the water with a strong taste. If you want to find out more about the water hardness in your area and how to best deal with it, check out our Water Hardness guide.

Water Pressure Low?

megaphone

If your water pressure is low, or suffering from no water pressure in house, and only a trickle is coming out of the taps, it can be frustrating trying to find out where the problem is and what's causing the low or no water pressure in house situation. The important thing is to locate the source so you can identify what’s gone wrong.

You should double-check the following things:

  1. Check the stop tap
  2. Check for frozen pipes
  3. Ask the neighbours
  4. Check the cold water cistern

Either click on the links above or read about what to do in more detail.

If it is an emergency situation, please contact the emergency no water in house contact number of your water supplier. If you’re unsure who that is, you can either use Water UK’s postcode checker or consult our water supplier list.

No Hot Water in House

If you have no hot water in house but have cold water then you may need to take a look at your boiler. The primary things you are looking for here are:

  1. Is your boiler turned on? If not, turn it on according to the brand-specific instructions.
  2. How is the pressure? The pressure bar should be on the number one, or in the green section. If it is higher, you may need to relieve pressure to make your water pressure low again, following the manual's guidance.
  3. Is the pilot light one? If not, you may need to reignite this. This is simple to do, but take care to use your supplier’s boiler guide carefully to avoid errors.

If you still have no hot water in house but have cold water, then you need to contact a gas safe engineer, as the low water pressure seems to be related to your boiler rather than a no water in house situation.

Step 1: Checking the Stop Tap

water meter

This is one of the first steps you should take if you have no water in house. Your stop tap (also known as a water valve or stopcock) is a small tap attached to your water supply pipe.

How Do I Find the Stop Tap?

The stop tap will usually be located at the earliest point that water enters the property, such as beneath the kitchen sink, in a utility cupboard, in the garage, or in the garden. If your property has a water meter, the stop tap will likely be close to this.

In some cases, a property can have several stop taps which can be used to isolate individual rooms and ensure that they have no water flow in your house - a handy function if an area of the house is having work done.

Blocks of flats also have a master stop tap that is usually located in a central utility or meters room. Individual flats then have their own stop taps to control their flow without turning off the water for the entire building.

I've Found the Stop Tap. What Now?

Your water stop tap is very simple to use. Turning it clockwise until it no longer moves will ensure no water flows into your home. Turning it anti-clockwise will allow it to flow again.

If your water has stopped flowing or you are experiencing low water pressure, your stop tap may not be fully open. Check to see if your stop tap allows you to turn it any further anti-clockwise, but avoid forcing it if it will not move, as this could cause damage to the tap or water pipes.

What About a Surestop?

Sometimes, instead of having a stop tap, there may be a device attached to your water pipe such as a Surestop. A Surestop essentially fills the same role but with the aim of making the process more accessible.

For example, instead of there being a turnable tap, a button may be used instead, and the control can be placed in a more convenient location rather than in an awkward position such as under a sink. These are more common in places such as nursing homes.

Worried about how much you're paying for your water? Sometimes we notice something odd on our bills when it's a little higher than it ought to be. This could be due to a problem with a slow leak or something else that is causing your water usage to be higher than it should be. Check out our guide on water rates to see how you should be billed fairly.

Step 2: Check for Frozen Pipes

slow tap

Weather and temperature can also be potential factors in having no water in your house or low pressure. If it is very cold, ice can form in your water pipes and cause a blockage, particularly if they are external or in a garage.

Have a Look at the Pipes

If you suspect this could be a cause of your low pressure or no water in house, you should take a look at your water pipes. You may need to remove protective wrapping or lagging surrounding the pipe to be able to clearly see them.

If you have external pipes that don’t have any form of protective cladding, purchasing some can help in preventing pipes freezing over in the future. If an ice blockage has formed, the piping around this area will look frosty.

Melt the Ice in the Pipes

If there is ice trapped in the pipe, then firstly you need to turn off your water stop tap to make sure no water is flowing. Once this is done, you should apply hot damp towels or a hot water bottle to the frozen area of piping.

Once the towels or hot water bottle have cooled, repeat the process again to further melt the ice. After this, you should turn on your stop tap. You should now have flowing water. If the situation has not changed, you can retry the process.

Caution! It is important to note that boiling water should not be applied directly to the frozen water pipes, as this could cause distortion or damage to the pipes. If the problem persists, you should contact a qualified plumber.

Step 3: Ask the Neighbours

phone

One way to discern if the problem relates to your home's plumbing, or if it is a there's a no water in house issue affecting the area is to check with your neighbour

If your neighbour is experiencing a similar problem, then this implies that there may be a supply outage for the area. If they do not have the same issue, then this suggests that the problem is likely localized within the borders of your property.

Some properties or blocks of flats can have a communal stop tap or shared water pipes. In which case your neighbour or property manager may have turned their tap off to complete some form of work or repair, which would also inadvertently result in having no water in house.

Is There a Problem in Your Area?

Suppliers will sometimes cease the water flow to an area if they are undertaking mandatory repairs or system upgrades. Where possible, they will endeavour to inform those who they believe will be affected in advance by letter.

If you believe you may be experiencing a supply outage, you can check your provider’s website. Most water suppliers have a section on their website called “In Your Area” or “Active incidents”, which will detail any ongoing repairs or known faults, and give an estimated time of repair.

If you do not see a reported incident, you can usually let your supplier know by either submitting an incident report form, reaching out to them on social media or by giving them a call.

If you are uncertain of who your water provider is, then you can find out by selecting your region and city or town in our water directory.

Selectra man

Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

Step 4: Check the Cold Water Cistern

Some properties store water in a cistern, which regulates the flow of water to the boiler. On rare occasions, the ball valve within the cistern can get stuck, which would cause the tank to empty, resulting in having no water flow to your taps.

This is an easy fix; just pull the float arm until it’s free, clean it, and then replace it. This should cause the tank to start refilling and allow water to reach your taps again, fixing your water supply problem.

No Water in House Caused by Leaks

leaking water

Having water leaks could cause low water pressure or having no water in your house, along with potentially causing damage to your property. Here is what you should do if you suspect you may have a leak:

  1. Check your pipes and taps. If you find a pipe that seems wet or is visibly dripping, then this should be replaced as soon as possible. It may have eroded, encountered a blockage, or a washer could have degraded.
  2. Search for telltale signs if the water leak is not obvious (such as a dripping pipe that can be easily replaced). Some telltale signs can include a dripping sound (particularly when using water appliances), a damp smell, if the walls feel damp to touch, or warped doorways and floors.
  3. Check your water meter. Your water meter reading can give away a leak as more water will be being used than normal. If your bill goes up because of a leak, you may be eligible for a water leakage allowance.
  4. Turn off the stop tap if you think you have found a water leak, to prevent further water damage.
  5. Turn off your heating system if you believe the water leak may be coming from there. Simply turn the shut-off valve of the boiler to the off position, run your hot water taps to drain the system, and turn off the boiler at the mains.
  6. Turn off your power at the mains. If the leak appears to be near electrical outlets or appliances, you need to remove the risk of electrocution or damaging of appliances. Water and electricity do not mix.
  7. Call a professional plumber. A plumber will be able to locate the water leak, advise on how it can be repaired, and assist you in this process.

If you feel that a water leak may have damaged any electrical outlets you should additionally contact an electrician, or if it has affected your energy meters you should contact your energy provider.

Home Insurance It may also be a good idea to contact your home insurer or look into getting home insurance in the future to ensure that you have any assistance that you may need to help get your home back on track, and your water flowing as it should.

Corroded Water Pipe or Tap?

house

Due to the materials used in the water network and minerals such as calcium or magnesium present within your water. Over time your pipes can experience corrosion or the build-up of sediments. Eventually, this can culminate in low water pressure or even having no water in your house.

When this happens there are two primary courses of action:

  1. If you are able, the relevant pipe or tap can be disassembled (after turning off the water stop tap) and cleaned with a brush to dislodge any sediment.
  2. In the case that the tap or pipe has eroded beyond reasonable repair, then it may be time to replace that element. Most hardware stores stock these standard parts and can provide advice on how to carry out this replacement.

If you don’t feel comfortable carrying this out yourself, you should contact a qualified plumber to check that this is the cause of the issue and to complete the repair itself.

Selectra man

Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

Water Pipe Repairs: Who Is Responsible?

water meters inside house

The short answer is that it depends on where the fault is. As a rule, anything in the street is the responsibility of the water provider, and anything that happens within your property or its land is either your responsibility or that of your landlord or letting agency. If you are a renter, then it is worth checking your tenancy contract to double-check who exactly is responsible for the repair.

If you have no water or a pressure issue caused by a pipe in the street, for example, if the water pipes are irregularly sized which in turn means that your properties water lacks sufficient or variable pressure, then this would be the responsibility of the local water networks provider.

For problems that occur within your property boundaries, you would usually have to contact a plumber to handle the repairs, whereas if the problem originates in the street, this would be the responsibility of your water supplier to repair.

Here’s a table showing the different water related problems that can occur and who is responsible:

Location Authority Responsible
Highways County Council Highway Department
Groundwater Local council or Landowner
Rivers and watercourses Environmental agency or Landowner
Coastal and Tidal Environmental agency
Public Sewers Your Water Company
Private Sewers Homeowner

If you're worried about how much you're paying for your water, you should do your research so you know you're paying the right amount. Check out our guide on the Average UK Water Bill to make sure you're not overspending on water.

No Water in House Contact Number

All water suppliers have dedicated no water in house contact numbers so you can report an outage. Sometimes in an emergency it’s difficult to navigate through water company webpages to find the right number, so here’s table with all the no water in house contact numbers:

Supplier Name No Water Phone Number
Affinity Water 0345 357 2407
Albion Water 0330 024 2020
Anglian Water 03457 145 145
Bournemouth Water 0120 259 0059
Bristol Water 0345 702 3797
Cambridge Water 0122 370 6050
Cholderton and District Water 0198 062 9203
Essex and Suffolk Water 0345 782 0999
Hafren Dyfrdwy 0800 085 8033
Hartlepool Water 0345 714 5145
Northumbrian Water 0345 717 1100
Portsmouth Water 0239 249 9888
Severn Trent Water 0800 783 4444
South East Water 0333 000 0002
South Staffs Water 0800 389 1011
South West Water 0344 346 2020
Southern Water 0344 346 2020
Sutton and East Surrey Water 0173 777 2000
Thames Water 0800 316 9800
United Utilities 0345 672 3723
Welsh Water Dŵr Cymru 0800 052 0130
Wessex Water 0345 600 4600
Yorkshire Water 0345 124 2424

No Water in House Complaints

bill for water repairs

If you need to make a complaint about how your water company has handled your no water in house situation, you should definitely confirm if they are the ones responsible for dealing with the issue. Once you have confirmed that, you should contact your water company’s complaints department. Unfortunately, you cannot switch water suppliers so you have to deal with the one who operates in your area.

Each water company has its own complaints procedure, however if you are unhappy with the way they have handled your case or they haven’t responded within 8 weeks, you should take the complaint up with the Consumer Council for Water (CCW).

For longer term complaints, the Water Redress Scheme (WATRS) is available for dealing with ongoing disputes. Do not be tempted to contact the water regulator Ofwat about your complaint since they will be unable to help.

Check out our guide on the UK's water regulator Ofwat and its role in the UK’s water sector.

Selectra man

Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

Do You Need Essential Water?

Water customers who use more water than normal owing either to a medical condition or a large household, a no water in house situation can be the last thing you need. If you find you’ve been left without a water supply, you should contact your water company immediately via their no water in house emergency line.

If you are a vulnerable customer and use more water than usual, you should be on both the Priority Service Register and the WaterSure Scheme to get your water bill capped. The WaterSure Scheme can help customers reduce their water bill payment by keeping it at the average for the area.

Updated on

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.