£142.05
Unmetered fixed annual charge
£1.0867
Metered rate per m³ (+ £26 fixed)
03457 919 155
Billing & account enquiries
96,000
Customers served in Hartlepool
About Hartlepool Water
Hartlepool Water was established in 1846 as the Hartlepool Gas and Water Company. The organization rebranded as Hartlepool Water in 1995, then was acquired by Anglian Water in 1997. It currently serves approximately 96,000 customers while operating under the Hartlepool Water brand identity.
Hartlepool Water Supply Area
The company exclusively supplies the Hartlepool region. "Hartlepool Water does not provide wastewater and sewage services." Customers requiring sewerage information should consult the Hartlepool water directory.
Where Does Hartlepool Water Come From?
Water originates from local boreholes in Sedgefield, approximately 15 miles west of Hartlepool. The supply comes from limestone aquifers and undergoes treatment at Dalton Percy, where the facility processes 32 million liters daily before distribution.
Hartlepool Water Rates
Rate Structure: Charges depend on meter installation status. Unmetered properties pay fixed annual rates; metered properties pay a base fee plus consumption charges per cubic meter (m³).
| Tariff | Fixed Charge Per Year | Charge Per m³ |
|---|---|---|
| Unmetered | £142.05 | n/a |
| Metered | £26.00 | £1.0867 |
| WaterSure | £126 | n/a |
| AquaCare Plus | £61.50 | £0.6134 |
Source: Hartlepool Water published tariff schedule.
UK Comparison: The national average for water rates (including wastewater) is approximately £408 for 2021/22.
Unmetered Supply Tariff
Annual charge of £142.05. Customers pay a fixed charge plus rates based on their property's Rateable Value (RV), determined in March 1990. The company retains these 1990 valuations. Upon request, meters should be installed within three months or Hartlepool Water must explain why installation isn't possible.
Metered Supply Tariff
Base rate of £26.00 annually plus £1.0867 per m³ (equivalent to 1,000 liters). "To put it another way, you'll need to run your washing machine about 20 times to use up 1m³ according to Water UK."
WaterSure Tariff
Designed for customers experiencing hardship who require substantial water usage. A water meter is required. No charge applies for water consumption; instead, customers pay an elevated fixed rate.
Eligibility Requirements:
- Receipt of one or more benefits: Income Support, Income-based Jobseekers' Allowance, Income-related Employment and Support Allowance, Universal Credit, Housing Benefit, Working Tax Credit, Child Tax Credit (excluding family element only), or Pension Credit
AND presence of a medical condition requiring significant additional water usage:
- Desquamation
- Weeping skin disease (eczema, psoriasis, varicose ulceration)
- Incontinence
- Abdominal stoma
- Ulcerative colitis
- Renal failure requiring home dialysis (unless health authority covers costs)
- Crohn's disease
- Other medical conditions supported by doctor's certificate
OR receipt of qualifying benefits plus child benefits for three or more children under 19 in the same household.
AquaCare Plus Tariff
For customers facing hardship requiring significant water usage. Water meter required. Eligibility requires receipt of: Income Support, Income-based Jobseekers' Allowance, Income-related Employment and Support Allowance, Universal Credit, Housing Benefit, Working Tax Credit, Child Tax Credit (excluding family element only), or Pension Credit.
Hartlepool Contact Information
Contact Numbers:
| Department | Phone | Hours |
|---|---|---|
| Billing and Account Enquiries | 03457 919 155 | Mon–Fri 8am–8pm, Sat 8am–4pm, Sun/Bank Hols 10am–4pm |
| Water and Sewerage | 03457 145 145 | 24/7 |
| Problems with Bill Payment | 0800 169 3630 | Mon–Fri 8am–8pm, Sat 8am–4pm, Sun/Bank Hols 10am–4pm |
| Builder and Developer Helpline | 0345 60 66 087 | Mon–Fri 8am–5pm |
| Automated Payments Phoneline | 03450 268 926 | 24/7 |
| Non-English Speaker Support | 03450 268 926 | 24/7 |
| Minicom/Text Telephone Service | 0800 917 5901 | 24/7 |
| Bogus Caller Helpline | 0800 145 145 | 24/7 |
| Meter Installation | 0345 850 5852 | Mon–Fri 8am–8pm, Sat 8am–4pm, Sun 10am–4pm |
Source: Hartlepool Water published customer contact details.
Hartlepool Water Login
The My Account Portal enables customers to:
- Check water consumption
- View and pay bills on computer, phone, or tablet
- Modify account details
- Notify about moving home
- Access additional account functions
Registration requires only the Billing Account Number and Postcode.
How to Pay Hartlepool Water Bill
Payment Methods:
| Method | Details |
|---|---|
| My Account & App | Online portal available; iPhone and Android apps provided for mobile payment |
| Direct Debit | Set up through My Account or call 03457 919 155 |
| Bank Transfer (BACS/CHAPS) | Account: 90011916, Sort Code: 20-43-71, include 9-digit account number |
| Barclays Payment | Use payment slip from bill at any Barclays branch |
| Paypoint or Payzone | Pay at participating locations with bill payslip or Post Office |
| Cash Office | Hartlepool residents only: 3 Lancaster Road, Hartlepool, TS24 8LW (Mon–Fri 8:30am–4pm, closed Bank Holidays) |
| Cheque | Mail to Hartlepool Water Payment Centre, PO Box 4995, LANCING, BN11 9AQ; attach payslip and write account number on reverse |
| Online Form/Phone | Use online form or call automated line 03450 268 926 anytime |
Source: Hartlepool Water published payment options.
Hartlepool Water FAQ
Useful Water Guides
If you want to compare Hartlepool Water with other UK suppliers or understand how bills, meters and charges are set, our other water guides are a good starting point.
- All UK water suppliers - find the right water company for your postcode
- Anglian Water contact number - the parent company of Hartlepool Water
- Northumbrian Water contact number - neighbouring supplier in North East England
- UK water bills explained - average costs, metering and how charges are set